Issue 114 20.07.22
The weekly online newsletter for the care sector
Residents bury time capsule as a lasting record REDCOT, Friends of the Elderly’s residential care home in Haslemere, Surrey, has been marking not only the charity’s Royal Patron, Her Majesty The Queen’s Platinum Jubilee, but also commemorating the last few unprecedented years by burying a time capsule for future generations to discover. Residents decided to fill and bury the time capsule, which is made of galvanised metal and measures 30 cm in length, as they all felt that due to the Covid pandemic and resulting restrictions, they saw so much change over the last two years in their everyday lives, that memories of this unmatched time needed to be commemorated and remembered. Coupled with The Queen’s Jubilee, everyone agreed it was the perfect time to leave their own perspective on not only the world today, but what life was like at Redcot during the pandemic. Activities co-ordinator Amanda Snelgrove said: “I was chatting to our residents about our Jubilee celebrations and our conversation turned to reminiscing about how much they enjoyed the festivities, past royal celebrations and how life had changed so much for them over the last few years. “We chatted further and the residents decided that they would like to a leave a lasting
record of their thoughts, memorabilia, keepsakes and recollections of how things have changed for them during, and following the Covid pandemic. The residents thoughtfully chose what they wanted to go into their time capsule. Everyone was keen to pass on their experiences and stories to the people in the future so they would know, first hand, what went on at Redcot and what life was like over the last two years which, in their words, “have been like no other.” Facemasks, a lateral flow test, a plastic apron and blue Covid protection rubber gloves were included. “The gloves and lateral flow test symbolise two of the many safety measures of our residents’ lives at Redcot during the pandemic,” added Amanda. “Our manager’s old iPhone also made the cut as mobiles became so much more important to our residents as they were one of the communication methods we used to keep everyone in regular contact with their families and loved ones.” Bunting from Redcot’s Jubilee party, a series of stories and quotes from residents, a selection of the care home’s weekly activity posters and monthly newsletters were also included, along with a special current affairs piece especially written by one of the residents, Juliet Fuirer
Newcastle-under-Lyme welcomed the baton as part of the two-day North Staffordshire tour of The Queen’s Baton Relay by fusing history and modern-day community spirit in the lead-up to the Birmingham 2022 Commonwealth Games. Belong co-founder Tracy Paine, who was recently awarded an MBE for services to dementia care, carried the baton through the Belong Heritage Gallery. Located within the dementia specialist care village, the venue charts the building and town’s rich history from the 17th century through to the popular 1980/1990s Maxims nightclub, linking the past and present through a range of interactive reminiscence displays. The collective relay campaign began last October and has been designed to ‘ignite hope, solidarity and collaboration’.
Awards nominations now open OPERATORS wanting to put themselves forward for recognition have been urged to enter the Caring UK Awards before it’s too late. Nominations for this year’s event are now open at www.caringukawards.co.uk The awards, organised by Script Events in partnership with Caring UK, recognise excellence and achievement in all corners of the care industry. And with more than 20 categories up for grabs, there’s something to suit every type of care business. These include everything from Quality in Housekeeping and Catering Team of the Year to Best Outdoor Environment and End of Life Team of the Year. Event organiser Dominic Musgrave said: “Nominations are coming in and our events team is already busy ensuring
that this year’s event is bigger and better than ever. “Our main aim is to recognise and honour the best in our wonderful sector and showcase the innovation and dedication that goes on every day so please share your successes and tell us about your hard work and initiatives by sending in your nominations … it’s a real privilege to read them.” A shortlist in each category will then be drawn up, with winners chosen by an expert panel. Trophies will be handed out at a glittering ceremony at the Athena in Leicester on Thursday, December 1 presented by Emmerdale actor Dean Andrews. Deadline for nominations is noon on Friday, August 26.
Book a demonstration today by calling 01925 386800 or visit www.carebeans.co.uk
20 22
CARING UK AWARDS
Call 01226 734605 or email tb@scriptmedia.co.uk for details For general enquiries call: 01226 734630
NOMINATION FORM Category entered: Care home name: When you opened:
Postcode:
Full address:
Main contact: Telephone number:
Job title: Mobile number:
Email: What is the total number of staff (full time)?: What is the total number of staff (part time)?: How many beds do you have?: What is the total of your current residents?: Person making nomination: Telephone number of person making nomination: Email of person making nomination: Supporting information must be sent via email to events@scriptmedia.co.uk (Tick if evidence sent) Please state, in 300 words or less, why you are entering the category indicated and why you think that your care home/team member should be shortlisted:
Please see overleaf for more space Please return to: Megan Prince, Script Events, Script Media Group LTD, 47 Church Street, Barnsley, South Yorkshire, S70 2AS
NOMINATION FORM
CONTINUED 300 words or less, why you are entering the category indicated and why you think that your care home/team member should be shortlisted:
Please return to: Megan Prince, Script Events, Script Media Group LTD, 47 Church Street, Barnsley, South Yorkshire, S70 2AS
5
CARINGWEEKLY A resident at RMBI Care Co. Home Zetland Court in Bournemouth has celebrated her 102nd birthday. Joycelyn Mills enjoyed a celebration complete with tea and cake at the care home with her family. She spent the afternoon with her two daughters Jocelyn and Ann, who were delighted to share this special day with their um, as well as with her sons-in-law, granddaughters and great-grandchildren. A singer joined Joy and her family and played two songs with his guitar for her: ‘My Mammy’, an American popular song released around the time Joy was born, and, of course, ‘Happy Birthday’. Joycelyn was born in Barry, South Wales. She ran a small business with her husband and were part of the community, but in 1982 they moved to Bournemouth to be closer to family.
An Air Force veteran who served during WWII has celebrated her 100th birthday. Phyllis Hales had family and friends join her for an afternoon garden party at Royal Star and Garter in Surbiton. Phyllis has been a resident at Royal Star and Garter since 2017. Among those attending the party were daughter Jill, son Nigel and grandchildren. The guests gathered in the Home’s new garden room, which had been decorated with birthday bunting and special balloons. The centenarian used to raise money for the RAF Association and received a letter from the organisation thanking her for her support and congratulating her on reaching 100. She also received a birthday card from Her Majesty The Queen. Dora Jefferies celebrated her 98th birthday at Friends of the Elderly’s Orford House in Coulsdon with an afternoon tea party in the care home’s gardens. Dora also enjoyed her special day with her daughter Tracy and three sons Michael, Simon and Clinton. Dora, who has been a resident at Orford House for nearly two years, grew up in Lincoln. Dora married Jeff – a chemical engineer – in 1947 at St. Martin’s Church in Lincoln and they honeymooned in London. She has five children and 2204_Biofrost_Advert_220x158mm.qxp_Layout 1 30/05/2022 Page 1 14 15:07 grandchildren.
A resident at RMBI Care Co. Home Albert Edward Prince of Wales Court in Porthcawl has celebrated her 101st birthday. Roma Davies enjoyed a celebration with her fellow residents and staff at the home, along with a cake and a harpist, who played some of Roma’s favourite tunes. Roma married Frederick, who was an inspector for the Naval Ordinance, and they moved to Kenya, where they spent three years. Shortly after, the couple had three children: Richard, Peter and Freda. On their return from Kenya, Roma and her family would enjoy camping all around Great Britain. This led her to take a post in the Girl Guides, where she stayed for 15 years, starting as a Lieutenant and then becoming a Captain. Roma moved into Albert Edward Prince of Wales Court in 2018 and was joined by her sister Gwyneth in 2020.
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CARINGWEEKLY
Carers issue manifesto to Tory candidates
Home donates £1,000 to support children THE team at Signature at Farnham Common, a care home currently under construction, has donated £1,000 to support local children at Farnham Common Junior School. The donation contributed towards plans for a final school trip to Ashburton in Devon. It has ensured that several disadvantaged children have had the opportunity to enjoy a fun and memorable trip with their friends and classmates. Michael Zinaka, general manager at Signature at Farnham Common said: “This was a fantastic show of community spirit, and one we were delighted to be a part of. “The opportunity to bring the wishes of local children come true is amazing, and something all of us at Signature at Farnham Common were eager to do. “Embedding ourselves within
Farnham Common is a big priority for us. It is extremely important for us to build and maintain relationships with our local community. “This is the case now, even before our doors have opened, and will continue to be the case long into the future.” Through its community connections, Signature at Farnham Common heard about the fundraising initiative and were eager to play their part in providing the support needed. The contribution formed part of a collective community effort, with several businesses, including the care home’s constructor Beard Construction, organisations and Farnham Royal Parish Council donating to the school, as they met their target of £3,780 ahead of the planned date for the school trip. Signature at Farnham Common is due to open in the winter.
Golden oldies show they’ve the best moves at festival CARE home residents across Scotland were boogying on down to silent discos, live performances and children’s choirs as part of Music Festival Week. Renaissance Care residents and staff worked together to give Glastonbury a run for its money with the week-long initiative. From food vans and silent discos to glitter and bucket hats and even an ABBA tribute act, staff pulled out all the stops to give the residents a summer to remember. Operations director Yvonne Mackenzie said: “Music has universal appeal, and we know from experience how much our residents enjoy a bit of a boogie and a song. This concept has been another brilliant way to get everyone involved, up and active in whichever way they feel comfortable. “We have recently introduced a new danceSing platform across the homes for staff and residents to use to stay fit and healthy, so this has been the perfect complement to its launch which is part of a wider effort to further improve the culture within the business. “Bucket hats and glow-sticks were in full swing and it was great to see everyone up and having a good time this July.”
Resident Nan Preston. The care group, which runs 16 homes across Scotland, is known for its fun and inventive campaigns that engage residents and focus on bettering their health and wellbeing, as well as encouraging fun and physical activity. Each participating site had its own bespoke musical line up throughout the week, all taking place in the homes and gardens which were especially decorated in a festival theme, as well as playing a range of games, doing some face painting and enjoying festival style grub.
CARE providers have issued a manifesto to the five Tory leadership candidates spelling out how to end the crisis in the care of our oldest and most vulnerable. The Independent Care Group says there has been precious little said about social care by the five people vying to be the next Prime Minister. Chair Mike Padgham said: “Despite repeated requests from journalists, commentators and care providers, the five candidates have said little or nothing about how they plan to end the crisis in social care. “To help them, the ICG is flagging up its top priorities. We need to see a properly-planned response to the crisis to get care for the 1.5m people who currently can’t get the care they need, to help providers survive the current funding crisis and to properly reward care staff in the future. “Short term we need a pledge that social care will receive its share of funding from the Health and Social Care Levy immediately, to deal with the dire financial crisis facing providers right now. “And long term we need to see a timetable for proper root and branch reform to create a social care sector that provides care for all those who need it and fair funding for those who provide it and their staff.” Social care manifesto n A root and branch overhaul of the way social care is planned and funded. n NHS health care and social care to be merged and managed either locally or nationally. n Social care to receive a larger share from the Health and Social Care levy now. n A guarantee that people receiving publicly funded care can receive it in their own home or close to where they live. n A commissioner for older people
and those with learning disabilities in England. n A properly costed national rate for care fees. n A national minimum wage rate, linked to a national career pathway and salary framework for care staff. n Dementia to be treated like other illnesses, like cancer and heart disease. n A fixed percentage of GDP to be spent on social care. n A cap on social care costs, including ‘hotel’ charges. n Local enterprise partnerships to prioritise social care. n A national scheme to ensure people save for their own care, as they do for a pension. n A new model of social care delivery based on catchment areas – like GPs. n Social care businesses to be zerorated for VAT. n CQC to have much greater powers to oversee all commissioning practises such as per minute billing and 15-minute visits. n Less duplication of inspection between CQC, local authorities and CCGs. n Greater recognition of the independent care sector and utilisation of its expertise. n Guaranteed equal partnership working on the new Integrated Care Boards. n Giving providers and CQC greater flexibility in delivering services. n More nurse training and bursaries to encourage recruitment. n Long term measures to integrate older and younger people in care settings to change perception of the generations. n Investment in research and development into new models of social care delivery. n Funding to help upgrade older care homes to maintain a range of choice for the public and investment in domiciliary care.
Party-goers at a Winchester care home donned sombreros and ponchos to enjoy a fun-filled fiesta in honour of Mexican culture and history. The colourful get-together at Colten Care’s Abbotts Barton was inspired by the annual Cinco de Mayo national day, a massive cultural celebration. Residents and team members marked the Mexican theme by dancing to traditional mariachi music, sampling nachos and churros, and sipping margarita cocktails and Mexican beer. Kirsty Sawyer, companionship team leader at Abbotts Barton, said: “It was a joy to bring Mexico to our home. Of all the food on offer, residents particularly enjoyed the chocolate stuffed churros. There is definite interest in giving these a regular appearance on our home’s daily meal menu.”
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CARINGWEEKLY Advertiser’s announcement
What makes a social care business successful? We know the answers and can make this a reality for you! IS A care business successful because it has a ‘good’ or ‘outstanding’ rating from CQC? Is it because it has high occupancy or high weekly hours? Or maybe it’s due to a healthy staff culture? Most people who have run or managed a care business know that any one of these components by itself isn’t the answer. You’ll understand that all the different parts of a care business such as compliance, care delivery, HR, marketing and finance, must function together seamlessly, to create success and balance for the long-term. The Care Ideals team know this, and we’ll work with you to make your care business successful, stable and robust. In our experience, the vast majority of care providers deliver dedicated and compassionate services to their residents and service users. However, many find it difficult to translate this commitment into a care business that is effective and in sync on all levels, day-in and day-out. We’ve seen first-hand how failing to get the balance right can be hugely detrimental for care delivery, for staff culture and for the bottom line. This is especially true for smaller providers. They often don’t have the infrastructure they need to create an operationally sound, financially strong and future-proofed care business. Some smaller providers know changes are called for, but aren’t sure what changes to make and sometimes you won’t have the confidence to make these changes. Many of you contract support from a variety of different companies; one for HR, one for compliance, one for policies, and so on. Some of these support companies aren’t care specialists, and they’ve never run or operated a care business. This can limit the effectiveness of the advice you receive, and also limit the development and growth of your care business. To improve this state of affairs, we offer a unique and innovative concept – a ‘one stop shop’ approach that simultaneously addresses every aspect of your care business. We call this service our Complete Care Business Solution – where you deal only with our team.
Care Ideals Managing Director David Beattie Our in-house experts – who together have 160 years (and counting) of combined experience running, managing and advising care businesses – will act as your business partner, your adviser and your cheerleader. We have extensive knowledge of the social care industry. Combining that with our expertise in improving outcomes for our clients, enables us to help you build and maintain an ever-improving strategy for your care business. We’ll work with you to create balance and growth in all areas, including CQC compliance, care delivery, staff culture, leadership, marketing and profitability. To ensure that every care business gets the support that best matches its own particular needs and resources, we offer three levels of the Complete Care Business Solution – Essential, Enhanced and Elite – with the Elite option providing the most coverage. All three options provide comprehensive, consistent and 24/7 support for one monthly fee, that we guarantee will: n Improve how the constituent parts of your business work together. n Ensure that your business develops the resilience it needs to adapt and evolve as the external environment becomes more competitive and demanding. n Help you build a blueprint for future growth and profitability. Our Complete Care Business Solution may
sound a little ‘outside the box’ to some. But to us it makes perfect sense, and it works. Being innovative is one of the many tools we use to help make care businesses better from top to bottom. We regard all clients as unique, and we adapt what we provide so that it’s as bespoke as possible. Combining our expertise, knowledge and positive attitude, with buy-in from the owner and manager in particular, will lead to real progress being made in all aspects of your care business. We’ve done it many times. In fact, in the last few years we’ve significantly improved outcomes for many care businesses. Below are just a few examples: n Increasing occupancy for a care home client – from 18 to 40 residents – over a period of a few months, and during Covid. n Advising and guiding a provider of general domiciliary care as to how their service needed to develop, so that they could start supporting very complex service users. n For another client, we reconfigured every aspect of how this small care home group operates, making it robust and sustainable. Their CQC inspector commented how glad she was that Care Ideals was involved, and the owners have stated: a) “I can see that we are now on the right track, thanks to your input, and I have every confidence that the improvements you are making will pay dividends (as they have already) and turn us into a successful operation at last.” b) “Wonderful news about the CQC inspection result. We are overjoyed. Thank you so much for your incredible work.” c) “May I say how delighted we were with your input on the call with the bank. Many thanks. For the 1st time in years, we think we might be able to relax a little.” All these benefits, all from one place and all the time. We know it’s very difficult to develop and maintain a care business that delivers exceptional care, that is operationally sound and also profitable. But Care Ideals can help, whether you’re a new entrant to the social care industry or an established care operator. If you would like to explore how our Complete Care Business Solution can help your care business, please get in touch to arrange a no-obligation, discovery call on 0330 133 5720, or send an email to enquiries@careideals.com or contact us via our website at www.careideals.com
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CARINGWEEKLY
Memories spark joy RESIDENTS at a specialist Wellington dementia care home have been enjoying all the fun of the seaside without the bother of making the journey. The activities team at Camelot House and Lodge have recreated a raft of beach and holiday activities for them to enjoy. Top of the list of favourites was sandcastle making, with imported sand available on a table at waist height so residents could get creative without having to stoop over. To the accompaniment of a soundtrack featuring waves breaking on the shore and the cries of seagulls, residents also enjoyed icecreams, summer drinks and played games of dominoes in the shade. Activities organiser Richard Dempslake said: “We put on a proper beach party for our residents and they really got into the spirit of things. “Obviously we had a lovely sing-
along, including ‘I do like to be beside the seaside,’ and some of the party-goers also relaxed by getting their feet wet – in a foot-spa, not among the waves, but they seemed very happy with that. “Sensory input is very important for people with dementia, so we created a pretend beach so anyone who wanted to could enjoy getting sand between their toes. “Our in-house bar the Windsor Arms – named after actress Barbara Windsor who was a dementiaawareness campaigner – served sangria alongside the usual tipples, and that went down very well too. “We have to make the most of the sunshine when we can – it’s lovely for people to be able to sit outside to absorb some vitamin D and enjoy the summer outdoors. “We have plenty of shade available, as well as a great choice of sunhats which added to the spirit of the beach party.”
Home praised for its ‘kind and compassionate care’ SIGNATURE at The Beeches in Brentwood has been rated as ‘Good’ following a recent inspection by the Care Quality Commission. In the report The Beeches was recognised for its dementia offering for residents with specialist care staff, purpose-built accommodation and award-winning facilities. General manager Catherine Komuhangi said: “I am absolutely delighted for all of my colleagues following our CQC ‘Good’ rating. “It is vindication for our collective hard work and efforts in what has been a particularly difficult period of time for everyone in the care sector. “We are glad the CQC recognised how we specialise in tailoring the care and treatment of our residents to their specific care needs.
“Our highly experienced team members along with our industry leading facilities make us perfectly equipped to support residents, their relatives and loved ones live their lives positively and with peace of mind.” The report specifically acknowledged the “kind and compassionate care” on offer at the care home, and how team members promote residents’ privacy and dignity. There was also positive recognition of the home’s performance and approach during the Covid-19 pandemic, where protocols had been introduced and followed to minimise the risk of infection and ensured residents were attentively cared for at all times.
Glowing feedback for home care provider A SURVEY by home care provider Bluebird Care Stamford and Rutland and Peterborough and Oundle has revealed exceptional levels of customer satisfaction and trust. The survey, issued by the home care provider to its customers, sought to find out their views on the personalised care they deliver. The feedback received demonstrated an overwhelmingly positive customer base who are delighted with the services being delivered. Director Leisa MacKenzie, said: “We are delighted with the responses from our customer survey. The feedback was extraordinary, and it’s fantastic to know how much our customers value our care and support. “This incredible feedback is testament to the hard work and dedication of all our team who go above and beyond for our customers. “We will continue to deliver our industry-leading home care services. We want to ensure that we uphold the highest standards of care and support, as exemplified
by the feedback we received from respondents, and maintain our reputation as the leading provider of home care within the region.” 43 per cent of customers took part in the survey, with all respondents saying they were treated with dignity and respect by those who care for them. 100 per cent also said they felt they were treated with kindness and compassion. 92 per cent of respondents also agreed or strongly agreed that Bluebird Care Stamford and Rutland and Peterborough and Oundle involved them fully in the decisions made about their personalised care plan. All customers who responded to the survey also said that those team members who provided their care, treatment and support were well trained and competent. As a result, 100 per cent of respondents to the survey said they would recommend the home care service to friends, family, and colleagues. Kate Watkins, one of Ashridge Court Care Centre’s longest-serving nurses, and her niece, Hannah Williams, have raised more than £3,000 for charity by completing the Eastbourne to Paris Wilfride. The gruelling 288mile ride was supposed to take place last year but was postponed because of Covid-19. However, never one to let a minor setback (like a global pandemic) stop her, Kate was determined to follow through and the pair recently completed the ride, raising £3,149 for St Wilfrid’s Hospice in Eastbourne – £1,500 more than anticipated. Throughout the winter, Kate and Hannah trained hard and kept busy fundraising via car boot, plant and clothes sales. They have a very personal reason for supporting the hospice, as Kate’s brother and Hannah’s father, Tony, spent time there.
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