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July 2019 specialist healthcare business agents If you're thinking about selling, talk to us. We only sell care businesses. That's what makes us specialists.

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The Number One magazine for the care sector

Time running out to enter your home for awards

Shock figures revealed in new survey SHOCK new figures show that more than 15 per cent of care homes and domiciliary care companies in Wales don’t expect to be in business in five years’ time. According to Care Forum Wales, a survey they have conducted revealed that the way social care is funded by local councils and local health boards is dictating the low levels of pay in the sector. They say the problem caused by their unfair funding formulas is also “perpetuating pay inequality for women” who make up the vast majority of the social care workforce. As a result, it was becoming increasingly difficult to recruit and retain care practitioners who could earn more stocking shelves in budget supermarkets like Aldi and Lidl. The survey was conducted at a series of workshops for providers organised by Care Forum Wales in St Asaph, Llanelli and Cardiff. It showed that 84 per cent of those who responded said low pay in the sector made it more difficult to recruit and retain staff while 96 per cent believed that increasing pay levels would be a big help. Meanwhile, 16 per cent of those who took part didn’t expect to be in business in five years’ time. Chair Mario Kreft MBE said: “There

is a major issue in relation to gender equality. Between 80 and 90 per cent of the people who work in social care are women so the formula used by councils and health boards to determine fees has the effect of discriminating against women and perpetuating low pay. “It shows a complete lack of respect for the sector in general and women in particular at a time when the workforce needs to know that they are valued collectively and as individuals providing an essential service. “This survey has provided us with the most up to date litmus test on the views of the social care leaders on the front line, who are employing tens of thousands of workers in Wales, and it’s very clear that the challenges are many and deep. “The one core issue that’s coming through loud and clear is low fees and the disastrous impact that’s having on the morale of the workforce.” A separate survey conducted by the Welsh Government showed that the spectre of Brexit was making the situation even worse. Care Forum Wales estimates more than 1,500 beds could be lost in Wales between now and 2024, with domiciliary care being equally badly affected.

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TV personality Richard Madeley has backed a homecare company’s efforts raising awareness of dementia. During Dementia Action Week 2019, Home Instead Senior Care celebrated a milestone of creating 22,000 Dementia Friends across the UK. The Alzheimer’s Society initiative aims to give people a better understanding of dementia, and its Champions run awareness sessions to create ‘Dementia Friends’. The homecare business has been working closely with Alzheimer’s Society to raise awareness of the importance of dementia care and was one of the main sponsors of its annual conference, chaired by Richard, which had more than 400 attendees.

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TIME is running out to submit your Caring UK Awards’ entries, with nominations for this year closing on August 30. The free to enter Caring UK Awards, in partnership with Clydesdale and Yorkshire Bank, recognise excellence and achievement throughout the care industry and recognising team efforts across the UK. They have been created to highlight and pay tribute to the care home teams who make an outstanding contribution to caring for the elderly. Taking place on Friday November 15 at The Athena in Leicester, there are more than 20 trophies up for grabs at this year’s awards including Regional Care Home of the Year, Care Employer of the Year, Care Team of the Year and Activities Team of the Year. Derek Breingan, national head of health and social care sector at Clydesdale and Yorkshire Bank, said: “With so much media attention on the Care Sector currently it is more important than ever to ensure that the fantastic work that is undertaken in care services across the country is positively recognised and highlighted. “As an important sector that Clydesdale and Yorkshire Bank supports we are delighted to again be main sponsors of these Awards and to help to further promote everything that is good about the industry.”

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CARINGNEWS

Residents loop the loop with flight simulator RESIDENTS at a Cramlington care home were able to fly a Boeing 737, a Spitfire and F35 Combat Fighter as part of a flight simulator experience at Brunswick based Flight Sim Centre. The occasion was organised by the wellbeing team at the residents’ home, Cramlington House, a residential and dementia care home owned and managed by Craig Healthcare. Three residents took part, who each have a special connection with flying. Bob Burns, 87, served in the RAF as ground crew and always wanted to fly. Ian Kingsland, aged 83, served in the Parachute Regiment reserves and his dream was to fly a plane as he always jumped out of them but never got to land one. And Jimmy Oliver, 88, thought it would be a once in a lifetime experience that he wanted to try. Kim Stubbs, wellbeing champion at Cramlington House, said: “Our key priority is providing highly personalised care that’s relevant and appropriate to the specific care needs of each resident. “We organised the flight simulator experience because of the benefits we knew it would provide to Bob, Ian and

www.caring-uk.co.uk Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 Email: Cuk3@scriptmedia.co.uk National Sales Executive: Rebecca Gill Tel: 01226 734692 Email: rg@scriptmedia.co.uk Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk

Jimmy. “It was wonderful to see the sheer awe on their faces when flying and how happy, content and relaxed they all were. “People have misperceptions about care homes and don’t understand just how much the specialised activities we organise improve their quality of life and overall wellbeing. “It’s days like this when I realise that I

have one of the best jobs in the world.” As part of the simulator experience, the residents were able to ‘take off’, ‘land’ and tour different regions of the UK and America. The residents were really involved, concentrating well and focusing on the task ahead. Once back at Cramlington House, they couldn’t wait to tell others, their families and staff.

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

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Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk


4

CARINGNEWS Advertiser’s announcement

Thousands recovered for Suffolk-based care home in business energy claim GARRETT House in Aldeburgh, Suffolk, is celebrating after a recent win of thousands of pounds from its energy broker following a case of business energy mis-selling. After engaging with Business Energy Claims, a team of energy and legal experts helping to recover hidden commissions and losses from business energy mis-selling, it was identified that the care home could be owed thousands from their broker due to a lack of transparency in their energy contracts. The total amount recovered by Business Energy Claims as a result of the claim was approximately £10,000.

Tanya Stedman, nurse manager at Garrett House, said: “I was contacted by Mark from Business Energy Claims and sent over the home’s energy documentation and he very quickly came back to me to give me the news I had been very mis-led by the energy broker and thousands was owed to us. “I was shocked and angry that so much money had been taken in such an underhand manner, but am extremely happy with the amount that was recovered and will use the money to make upgrades to our business. “I would recommend Business

Energy Claims without hesitation. They are experienced, professional and efficient. They exceeded my expectations.” Business Energy Claims is the first organisation in the UK aiming to tackle energy broker mis-selling and the team’s research suggests that misselling by energy brokers is costing UK businesses billions of pounds. Callum Thompson, director at Business Energy Claims, said: “We are delighted to have been able to recover the losses owed to Garrett House. The care sector is such an important industry and it is a huge shame that anyone would look to take advantage

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of such a worthy organisation. “In our experience, approximately 50 per cent of care homes have been mis-sold to in some way. Care homes typically spend considerable sums on gas and electric and are therefore heavily targeted by energy brokers who are able to benefit from higher commissions as a result of their high consumption. “One single care home could have a case worth well over £10,000 and care home groups can extend to several hundred thousands of pounds, so we would urge anyone who has used a broker in the last six years to get in touch.”


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CARINGNEWS

Here comes the bride… again!

Alan Booth, centre, with from left: Helmsley town crier David Hinde, Filey town crier David Bull and Scarborough town crier David Birdsall.

Town criers honour one of their own at nursing home town criers and friends were able to join us for a get-together. “Alan is well known as a former Scarborough town crier and it is lovely that all the great work he did in that role was celebrated in this way.” Alan, who is an MBE, was Scarborough’s town crier for 31 years – a role that took him all over the world. He was national champion in 1988, 1989 and 1994 and European champion from 1990 to 1992. During the afternoon the three town criers each made a proclamation in Alan’s honour, including best wishes from other town criers, including one from Australia. He was also presented with a framed photo of himself in action as town crier during an Armed Forces Day.

OYEZ, oyez, oyez – three North Yorkshire town criers were part of a VIP celebration in honour of one of their own at a Scarborough nursing home. The trio from Scarborough, Filey and Helmsley joined a party to celebrate with former Scarborough town crier Alan Booth. Alan is a resident at Saint Cecilia’s Nursing Home in the town and he was also joined there by former councillor and past mayor Tom Fox and his wife Ros, as well as other representatives from Scarborough Borough Council and the local hospitality association, as well as friends. Nursing home owner Mike Padgham said: “Alan is a lovely man and we are delighted that his fellow

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ELIZABETH Mannion-O’Keeffe was devastated that her 93-year-old mother, Jean Mannion, couldn’t attend her wedding in Harrogate due to a long-term illness, so she and husband Tony took the wedding to mum and reran the whole ceremony just for her, complete with registrar, guests, cake and bridal gown, at the Belong care village in Warrington where she is a resident. Elizabeth said: “Not many people would re-run their wedding ceremony in the space of two weeks, but it was so important to us that mum got to be part of our special day. “We are overwhelmed by the kindness and generosity of everyone at Belong, without them we couldn’t have made this happen. I know we will all treasure the memories of this truly wonderful day forever.” 25 guests arrived at the care village’s ‘Venue’ for the occasion, including Jean’s best friend of 76 years, Peggy Sanson, where they watched the happy couple exchange vows beneath an archway festooned with flowers, at the end of a decorated aisle. One of Warrington’s deputy superintendent registrars, Lance Goodwin, performed the commitment ceremony in full, supported by mum’s carers, who provided a reading and acted as bridesmaids for the event.

And to cap it all, the reception was held in Belong’s bistro, with guests treated to a wedding banquet in the form of mum’s favourite meal, ‘fish and chips’ prepared by the village team, accompanied by Prosecco and wedding favours, composed of organza bags filled with Love Heart sweets. The village community rallied around to make the day as special as possible, providing a photographer and videographer to capture the ceremony too, and donated a number of decorations, including the adorned archway, gifted by local garden centre Bents.

Resident Liz brings a little French fancy to Wetherby care home

A FORMER teacher now living at Windsor Court care home in Wetherby is taking her fellow residents back to the classroom in a bid to prove that it’s never too late to learn a new language. Liz Ness, who was born in Leeds and used to be a primary teacher at Aberford Junior School amongst others, enjoys languages so much that she has launched weekly French lessons for those living at the luxury home and plans to host a French-only Bastille Day lunch on July 14 as part of the sessions. Liz said: “I’m passionate about French and studied it at college which included spending six months at the Sorbonne in Paris. As a family we also used to take long holidays in France during the summer and I became fairly fluent – I even tend to think in French now. When I suggested launching these lessons to my fellow residents, they jumped at the chance. “We’re starting with the basics and will work up to our lunch event where we’ll try to keep the English to an absolute minimum and use the words that we’ve learnt. It’s a real challenge but we are all having so much fun in the process. “You’re never too old to learn a

new language – in fact I’m starting Italian from scratch – and it’s so good for the brain to keep absorbing new information. My fellow residents and I play a huge role in what goes on here at Windsor Court and it’s great that we’re able to suggest the types of activities that we do on a day-to-day basis The initiative is evidence of Windsor Court’s resident-led culture in which the people living at the home take the lead in decisions about the activities in which they get involved. Paula Mountjoy, home manager, said: “Liz – who also curates and hosts her very own general knowledge quiz for residents – perfectly embodies the resident-led culture that we have embedded here at Windsor Court. People living with us play a defining part in shaping the home’s activities – they have a huge influence on daily life here “It’s wonderful that she can combine her teaching and language skills by giving these lessons to other residents. We’re looking forward to hosting our authentic Bastille Lunch and Liz has been planning the menu with our chef – there will be French onion soup, lots of ‘fromage’, baguettes and galettes.”


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CARINGNEWS

Provider’s cycling themed fundraiser raises more than £40,000 for charity HUNDREDS of Care UK’s care home team members, residents and their relatives have come together in a nationwide fundraising programme based around cycling and fitness to raise more than £41,000 for three national charities. The centrepiece of the fundraising programme was Ride800, a gruelling 800-mile, 15-day cycling challenge from Care UK’s southern-most care home in Poole to its northern-most in Aberdeen. This ride was undertaken by Andrew Knight, chief executive of residential care, Jacqui White, marketing director, and Tony Weedon, strategic programme director.   Dozens of care home colleagues also rode individual stages of the route which zig-zagged across England and Scotland to visit 26 Care UK homes. Andrew said: “This has been an incredibly rewarding experience, not without its physical and mental challenges. The day we cycled over the Pennines and through Yorkshire in atrocious weather stands out, as does quite a hairy couple of miles sharing the A1 with some enormous lorries as we crossed into Scotland.  “However, the warmth and energy from residents, colleagues and relatives has been incredible, as has the support from many of our

Jacqui White, marketing director, Andrew Knight, chief executive of residential care and Tony Weedon, strategic programme director.   corporate partners who have helped part of the experience on a supported us raise this fantastic amount of bike. This bike accommodates two money.” riders – a driver and a passenger To support the ride, teams across – and was transported around the Care UK undertook a variety of route in the support vehicle that accompanied the Ride800 team.  fundraising ventures including “One of the highlights of the trip sponsored static bike challenges, was seeing the amount of joy that the raffles, music events and cake sales supported bike brought to residents, to boost the final total which will be relatives and colleagues,” added shared between the Care Workers Jacqui.  Charity, the Alzheimer’s Society and “Many of the residents who thought Alzheimer Scotland. their cycling days were behind them The Ride800 team visits also gave were beaming when they came back care home residents the chance to be

from their ride – it was incredibly humbling and definitely inspired us on.” Each of the homes on the route staged an event themed around the cycle ride and took part in a competition to win a supported bike, based on how well they decorated a vintage bicycle and embraced the Ride800 spirit. The effort made by the homes was such that, at the end of the ride, the judges, Andrew, Jacqui and Tony, awarded bikes to three winners: n Chandler Court in Bromsgrove, where residents and colleagues raised more than £1,800 via a series of intergenerational events with residents and children from the local Castle Nursery, all of which linked to the 26 locations on the Ride800 route. n Tor na Dee in Aberdeen, where residents and colleagues laid on an amazing finale to the ride, with a balloon arch, a piper, visiting school children, a giant cake showing the full route and commemorative Ride800 mini bottles of scotch. n The West London team, where five homes worked together to arrange a series of welcome events for the riders, ranging from a wedding to a knighthood being bestowed on Andrew by one of the residents of Mountbatten Grange.

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CARINGINTERGENERATIONAL PROJECTS Teesside toddlers and elderly care home residents are taking part in mutually beneficial intergenerational sessions. Drawing, dancing, singing and chatting brought together the youngsters at Busy Bees Nursery, in Thornaby, with residents from Ingleby Care Home, in Ingleby Barwick. The youngsters, aged three and four years old, gave a warm welcome to the care home’s two visiting residents, Joyce Muir, 83, and Moira Hall, 79. Despite the age difference between the groups, both have benefitted from spending time in each other’s company, which has included several previous sessions at both the nursery and care home.

Primary school pupils and care home residents have been taking part in joint sports sessions. The year two children at Brockwell Infant School have been visiting residents at Springbank House Care Home, both in Chesterfield, for the activities. Run by Samba Sports Coaching, the sessions include physical activities such as skittles, boccia and dancing. They also incorporate social games, to encourage the two generations to communicate, such as writing down favourite hobbies. Each pupil is paired with a resident for the sessions, and they must work together to complete each activity. Pupils from Seaford Head Lower School in Sussex were enthralled by a ‘Living History’ talk given by dementia sufferer Verna Rose, 92. Supported by the Personal and Community Resilience programme, East Sussex County Council and Clifden House Dementia Care Centre, the Lower School pupils aged 11-16 heard about the former teacher’s childhood in Canada and the impact World War II had on her and her brother. Verna moved to the UK in her 20’s and taught at a primary school in Brixton, where she was the instigator of teaching French to younger children. Despite now having dementia and residing at Clifden House, Verna still retains much of her long-term memory and was delighted to answer the many questions the pupils had.

Pupils from Burton Green Primary School in York have been busy creating posters and adding sentimental personal items to a time capsule that they will bury in the grounds of Handley House – a new £10m care home on the site of the former Handley Page RAF repair station in Clifton. Registered home manager Rachel McNally and general manager Michael Gledhill wanted to commemorate the completion of the home’s build and so invited the local school children to be part of a project which they hope will have a lasting legacy for years to come. Thirty youngsters from years four and five were given a tour of the Ideal Carehomes operated home and brought along their chosen items to be sealed in a capsule which will be unearthed in 50 years’ time.

A group of children from the 3rd Shoreham Sea Scouts joined residents of Elmcroft care home for a heart-warming evening of board games and song, as part of a successful partnership initiative that is breaking down stereotypes and bringing rewards for participants from both generations. Elmcroft manager Monica Donald extended the invitation to the group of Beavers – members of the Sea Scouts aged between six and eight years old – having previously met their leader at an event last year.

Teenagers and care home residents have been dancing together as part of a community project in Bolton. Members of the Bolton Lads and Girls Club National Citizen Service organised a day of activities for those living at Lever Edge. The volunteers included Klaudia Zimmerman, Abi Earnshaw, Jaydon Stanford Taylor and Bradley Rising, all aged 15 to 17 years old. They performed a dance routine, which got residents on their feet and joining in, and organised activities such as card games, skittles and softball, among others. The day was part of their social action project, which involves fundraising and making a difference within their community.

A group of green-fingered residents from Ashlands Manor Care Centre in Sale made a special visit to help the little fingers at Back to the Garden Childcare in Broadheath with some seasonal planting and preparation in the nursery garden. Ranging in age from three to 83, the group of young and old worked in partnership to prepare a number of colourful floral planters that will take pride of place in the garden, and sow a number of different vegetable and herb seeds that will eventually be harvested and used in the nursery kitchen. A secret garden at a Tetbury care home has opened its gates to provide meaningful experiences for residents and children from nearby St Mary’s Playgroup. The walled garden at HC-One’s Ilsom House provides an educational, safe and secure environment for both children and residents to learn about and enjoy the outdoors.


NOMINATION FORM Category Entered: Care Home Name: When you opened:

CARING UK

Postcode:

Full Address:

AWA R D S 2 0 1 9 Main Contact: Telephone Number:

Job Title: Mobile Number:

Email: What is the total number of staff (Full Time): What is the total number of staff (Part Time): How many beds do you have: What is the total of your current residents: Person making nomination: Telephone number of person making nomination: Email of person making nomination: Supporting information must be sent via email to events@scriptmedia.co.uk (Tick if evidence sent) Please state, in 300 words or less, why you are entering the category indicated and why you think that your care home/team member should be shortlisted:

Please see overleaf for more space Please return to: Simone Saunders, Script Events, Script Media Group LTD, 47 Church Street, Barnsley, South Yorkshire, S70 2AS To return via email or for more information contact Simone: events@scriptmedia.co.uk or 01226 734 630


NOMINATION FORM CARING UK

AWA R D S 2 0 1 9 CONTINUED 300 words or less, why you are entering the category indicated and why you think that your care home/team member should be shortlisted:

Please return to: Simone Saunders, Script Events, Script Media Group LTD, 47 Church Street, Barnsley, South Yorkshire, S70 2AS To return via email or for more information contact Simone: events@scriptmedia.co.uk or 01226 734 630


15

CARINGNEWS

Homecare firm celebrates three years in business A HARLOW-based provider of domiciliary care to elderly people and others who are potentially vulnerable has notched up three years of looking after clients in their own homes. The team at Care Just4U operates under the banner ‘Your care, the way you want it’ and there is a focus on looking after individual needs. Since 2016, the team has doubled in size, and now the business is looking to take on four new members of staff. In the beginning, the healthcare company operated exclusively in Harlow, before expanding into neighbouring places including Epping, Waltham Abbey and Stansted. Now Care Just4U aims to cover more areas further afield. Company owner Ifeoma Achomadu

said: “We’re delighted with the way we’ve grown since we’ve been in business, and we’re now actively recruiting to strengthen the team further. “So we’d love to hear from anyone locally who might be interested in joining us. “We’ve been busy since launching, and are expecting that to continue.” Care Just4U offers cost-effective care to a high standard to those who wish to live at home independently but with additional support. Services provided by the business include assisted living, 24-hour support and live-in and palliative care, plus assistance with getting to appointments or tasks such as housework, shopping or gardening. Two daredevil care home employees from Lydgate Lodge in Batley took to the Yorkshire skies to take part in their first sky dive, raising £1,300 for the Alzheimer’s Society. Deputy manager Sharon Hudson, who has worked at the home since March 2016, along with Ideal Carehomes operational trainer, Caroline Williams, performed the jump with the Bridlington-based Skydive GB. They were assisted by senior carer Claire Robson, who organised the activity and managed the extensive programme of fundraising.

Two decades of service for Boston care team

THE long-serving housekeeping team at Hunters Creek in Boston is celebrating after clocking up over 200 years of service. Between them, 16 members of the team have racked up a total number of 230 years’ service at the facility, which is part of Tanglewood Care Homes. The oldest member of the team is 71-year-old Sue Horn, who has worked at Hunters Creek for 25 years. The longest serving members of the team are Christine Brown and Sue Markham who have each dedicated 27 years’ service to the care home.   The team is led by domestic supervisor Teresa Townsend, who said: “Every member of the housekeeping team is very proud of their collective long service and

commitment to the home – and rightly so. “The team at Hunters Creek is very reliable and dedicated and very little sickness and absence has been recorded amongst them over the years. “Every member of staff always goes above and beyond to support the home – and on special occasions the team loves dressing up and helping whenever they can.” The 16 members of staff include: Jeanette Parker, Pam Townsend, Teresa Townsend, Amanda Bloomfield, Toni Bourne, Sue Horn, Diane Trigg, Amanda Skinner, Linda Thornton, Claire Dewey, Sue Markham, Angie Colebourn, Christine Brown, Penny Watson, Sharon Titchmarsh, and Carol Jones.

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16

CARINGNEWS

Martin crowned NACC Care Chef of the Year Group donates twiddle muffs

A DONATION from the Gawthorpe Conservative Club is helping residents at Silverline Care’s Manorcroft Care Home in Dewsbury cope with dementia. Twiddle muffs are knitted with items attached to keep residents’ hands active and busy, and they are known to make a difference to the wellbeing of a person with dementia. Care home manager Janet Riding said: “Twiddle muffs have different textures and materials attached, such as beads, ribbons and buttons, that people with dementia can hold and ‘twiddle’ to help any restlessness and agitation that they might experience.” Sandra Rose and Christine Davies from Gawthorpe Conservative Club called into Manorcroft to drop off the 10 twiddle muffs and to show the residents how to use the new additions.

MARTIN McKee of The Hawthorns, Aldridge, was named the National Association of Care Catering’s Care Chef of the Year. Stratford-upon-Avon College provided a new venue for the final of the prestigious culinary competition. With a purpose-built viewing gallery, the audience of supporters and industry colleagues watched the excitement unfold as the talented finalists showcased their culinary skills, creativity and knowledge in the specialist field of care catering under the judges’ expert eyes. The standard of competition was incredibly high, but Martin stood out to take the coveted title with his menu of pan roast cod, fondant potatoes, garden peas and vegetables with sauce vierge and a dessert of white chocolate, lemon and thyme mousse, rosemary shortbread with sherbet and raspberry. The judges were impressed by Martin’s all-round approach, from his knowledge to the excellent results achieved. He said: “I’m speechless! I’m overwhelmed, especially after seeing the standard peak on this my fourth year of competing. I’m absolutely honoured to have won; it has been four years in the making. “Avery has been a driving force for me to succeed, and also for other care

Martin McKee with his award. chefs – they had three chefs in this final.” Tim Ware of Green Tree Court, Exeter, took second place, with Carl Weston of Cuffley Manor Care Home, Potters Bar, taking third . Martin McKee was also awarded Highly Commended Main and Graham Watson of Lauder Lodge, Edinburgh, took the certificate for Highly Commended Dessert. Neel Radia, the NACC’s national chair, added: “Huge congratulations to Martin McKee from The

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Hawthorns on taking the title. It was a closely fought competition with the standards higher than ever. All the finalists did an excellent job and they should be very proud of themselves. “The competition provides a fantastic platform to showcase the incredible talents of care chefs and raise the profile of care catering and the rewarding and exciting career opportunities it offers. This is exactly what we’ve achieved this year. “From menu development, flavour combinations and presentation to execution, nutritional knowledge and professionalism, the finalists delivered and impressed. They are wonderful ambassadors for the care sector. Being able to watch the chefs in action was a real treat for their supporters and our guests.” The NACC Care Chef of the Year competition, which is supported by the main sponsor Premier Foods and the Worshipful Company of Cooks, challenges entrants to create a twocourse menu (main and dessert) that is suitable for service users in a care setting. The combined food cost for both courses should be no more than £2.25 per head and it must be nutritionally balanced. The menu must also incorporate one of the listed Premier Foods products and be produced in just 90 minutes.


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CARINGNEWS

Care Providers Residents trade moves Conferences to 2Pac and Nas in hip 2019 The way to hop dance sessions ‘Outstanding’ care Charlie Blair and resident Joan Hall go through a hand pattern.

THE sounds of Frank Sinatra and Elvis Presley have been replaced by old school hip hop at an Essex care home. On Saturday mornings residents at Woodland Grove in Loughton practice arm and foot patterns and trade cyphers in a class that sees them nodding their heads to emerging hip hop artists from Essex as well as the likes of 2Pac and Nas. Woodland Grove offers residential, nursing, memory and respite care for up to 72 people. The seated dance class, which sits alongside more traditional activities in the home’s daily programme, is taught by Charlie Blair from Walthamstow, a hip hop instructor and part-time agency care worker. “To me, hip hop is an obvious choice to teach to older people,” she said.  “It’s a dance style that’s very accessible as it encourages individuality and embraces difference.  “People can train as professional hip hop dancers much later in life compared to classical styles such as ballet. “Entertainment for older people is often about reminiscence and the past, and while that has great benefits, there’s nothing to stop them trying something new. “It also gives them a lot to talk about with their grand-children.” A key part of the class is trading

cyphers – moves each dancer shows off to the rest of the group. “It’s great to see how their confidence has grown over the weeks they’ve been attending these classes,” added home manager Hazel McGwyne. “We could see how shy they were to start with, they felt quite exposed having to perform in front of each other, but now they are teaching Charlie some moves from their own dance backgrounds.  “We always aim to give people a choice of stimulating activities here and this class has so many benefits – it keeps them moving physically and challenged mentally because it’s something they’ve never done before and the music is new to them.  “They are working together and feeling appreciated by each other which is very powerful against any feelings of isolation or depression.  “And they’re recalling memories of dancing in their youth, all of which have huge benefits for their wellbeing.” Charlie, who is also a qualified carer as well as a dance instructor with her own business, The Blair Academy, one day hopes to create an older people’s hip hop dance group. “New Zealand has ‘The Hip Hoperation’ whose average age is 80 and many members have dementia.  They performed at the World Hip Hop Championships so if they can do it, why can’t we?” she concluded.

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CARINGNEWS

Care group removes a million pieces of plastic from its work A SOUTH coast care home provider has removed more than a million single-use plastic items from its operations. Twenty-one nursing and residential homes in Hampshire, Dorset, Wiltshire and Sussex, including four dementia-specific settings, are central to Colten Care’s bid to eradicate throwaway plastic. Ahead of a ‘Caring without plastic’ campaign launch in spring 2018, the provider estimated that 1,161,124 plastic items could be avoided each year through a more environmentally friendly approach. They included plastic bin liners, drinking straws, disposable drinking cups and containers used in services such as clinical care, catering, housekeeping and gardening.   Residents, families and team members all fed in ideas for the campaign which has achieved every initial target for the first year. A move to re-usable cloth sacks for rubbish and waste has eliminated the need for some 365,000 plastic bin bags that previously would have gone into landfill. A fresh approach to the storage and dispensing of cleaning liquid has avoided the need for around 19,000 plastic bottles. On the nutrition side, Colten has removed all single-use plastic straws from its catering services, replacing them with ones that are fully biodegradable. This has taken out around 480,000 pieces of plastic. Other initiatives include replacing disposable plastic water cups by water coolers with recyclable

Domestic assistants Debbie Pepper and Martin Cannings with cloth sacks for removing rubbish and waste. paper ones, changing the coffee supply packaging used in foyer coffee machines to a non-plastic alternative, and laundry staff replacing disposable latex gloves with washable, re-usable ones. Director and co-founder of the Colten Group, John Colwell, said: “A year ago we became the first major UK care home provider to begin a groupwide reduction of single-use plastic. “Since then, we have successfully replaced a huge amount of non-recyclable plastic with environmentally friendly alternatives. “Now we are going even further and widening our focus from the avoidable use of plastic to try and reduce our overall carbon footprint. “We are taking radical steps in our operations so

we can make a positive difference. Our residents, team members and suppliers have the same concerns about the environment as anyone else and we want to do right by the communities in which we operate.” Colten Care has also introduced a range of lowcarbon and energy efficiency measures at its head office in Ringwood, Hampshire. Solar power there has grown from 12 per cent of consumption in 2018 to a projected 41 per cent this year. Overall energy consumption in, for example, heating, air conditioning and lighting, is being reduced through more time controls, powering down of systems and appliances, and by setting temperature parameters. Steve Taylor, director of facilities management, added: “In 2018, our head office consumed 160,000 kilowatts of energy, equating to 77 tons of CO2 emissions or 17 return flights to Perth, Australia. “In 2019/20 we expect to have reduced that by 50 tons while still maintaining a comfortable working environment for head office staff.” The head office also supports a local dairy that supplies its milk in reusable glass bottles. This is saving 1,500 plastic bottles from going to landfill annually. Among further environmental measures planned for this year, Colten is looking to build more energy efficiency into its home refurbishments and work with suppliers to lower the carbon footprint involved in sourcing uniforms and materials.

Advertiser’s announcement

A new move in positioning By Andrew Clayton WITH the ever-increasing number of bed-ridden care home residents and the number of plus size/ bariatric patients in our hospitals, the positioning of patients in their beds is of key importance. Understanding the potential impact of positioning methods and products that are against the patient’s skin for long periods of time will help to prevent pressure ulcers. When someone lies on a mattress, the natural heat and moisture – the skin micro-climate – can be blocked, thus building up high levels of moisture which can soften the skin, making it more susceptible to pressure and shear forces when being moved. Without the correct type of breathable slider, this can add to the discomfort of the patient or resident. Unsatisfactory moving and handling systems also impinge on the dignity of the patient or resident, who may need to be manually repositioned, often on a frequent basis. Not only should attention be paid to the care and dignity of the individual, but also the wellbeing of carers and nursing staff. Throughout the UK, thousands of care staff and service users face risk of serious injury due to unsafe manoeuvres and techniques. It was reported just a few years ago by a national charity, BackCare, that back injuries amongst NHS staff ‘cost £400m a year’. This is made up of staff sickness, absences and wasted training of those who have to leave their job as a result of their injury. Extend these figures into private care homes, and the losses are enormous. Every care home is likely to have some members of staff off work with back injury at some point in time.

Better systems, to protect the carers, should be introduced to help reduce these figures. It doesn’t require over-complicated technology to do this, but simple, practical moving and handling systems can make a huge impact both in reduced injury time and increased productivity, by reducing the time it takes to turn a resident or patient. Using a system that remains on the bed, negates

the need to manoeuvre the patient or resident in and undignified manner. This is especially important for those who suffer from dementia or are at end of life who, if given the choice, would no doubt prefer not to be touched. n Andrew Clayton is managing director of Essential Care Products. www.essentialcareproducts.co.uk


19

CARINGNEWS Advertiser’s announcement

Why aren’t care homes going digital? THE introduction of GDPR in May last year added a lot of impetus to the need to bring business records online. The trend to move towards digital systems and adopt a multitude of different technologies has not circumvented the care sector. Digital uptake and interest from care providers has certainly spiked – helped in part by the increased focus from CQC. However, there is still a significant section of the market who are maintaining all of their records manually in paper. CoolCare has been a stalwart of the national care shows for the last decade. We’ve seen trends in tech come and go, we’ve helped many make their first steps to digitisation and we’ve watched the increase in software providers with new solutions enter the market. The increase in footfall to software stands remains high. The role of tech is a lead theme across most conference talks. Whereas in years gone by, those who came to our stand had a clear objective in digitisation, we are seeing an increase in care home owners and providers who want to go digital but are unsure what that means for their organisation; why it will help; and whether or not they even really want to do it. So yes, interest is increasing and some providers have a very clear vision of how they want to plan their tech infrastructure and how they will implement it. But be comforted, if you are still unsure about digitisation

for your company, you are not alone. Plenty of providers get over-faced and end up talking themselves out of all the solutions put their way – there are just too many options and too many different areas of your business to consider. The nervousness of making the wrong choice is causing many to stick with the status quo. It feels safe. Staff are used to it. If it ain’t broke, why fix it? There are a lot very good reasons and most of them don’t require anything complicated to achieve these benefits. Firstly, GDPR. managing data and access to it is just easier with digital records. Think of the piles of boxes of archiving vs. a few clicks online. Secondly, it saves time and money. Through its digital transformation programme between 2012 and 2016, the Government saved £3.56bn from effective digitisation. The gains from this are increasing as productivity improves. Yes, it’s a big example, but let’s face it, if the Government and civil servants can cope with the change, anyone can! The hardest bit is taking the first step. Take an easy bit of your business and digitise that first – for example, your staff or resident records. Then build up to more sophisticated processes as and when your team get used to it. To find out more about the simple steps you can take to digitise your records, call CoolCare on 0113 3853853 or email info@coolcare4.com.

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21

CARINGNEWS

Care Providers Conferences 2019

Home manager Sharalee Thrumble, Alun Thomas, chairman at Shaw healthcare, and Coun Kate Rowbottom.

Home marks 10th anniversary A STEYNING care home is celebrating 10 years of delivering care for its residents. Croft Meadow marked the milestone with a celebratory cake, drinks and afternoon tea. Residents, staff and family members were entertained by local singer Kate Bassett, who sang a mixture of oldtime favourites and modern hits, while the grandson of resident Bruce Beresford-Theurer supported on the keyboard. Sharalee Thrumble, home manager, said: “The recent celebrations were a way to say ‘thanks’ to our hard-

working staff, and provide a fun-filled afternoon for our residents and their families. “The residents especially enjoyed the musical performance, providing them a throwback to their youth – a well-known way of supporting those suffering with memory-loss issues.” Local councillors Kate Rowbottom and Tim Lloyd joined the festivities alongside Alun Thomas, chairman of Shaw healthcare, which operates the home. The event concluded with a talk about the history of Steyning from Ian Ivatt of the Steyning History Society.

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St Mellion International Resort PL12 6SD

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Wednesday 23rd October 2019

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5UP York Racecourse YO23 1EX

Wednesday 6th November 2019

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CARINGTRAINING AND RECRUITMENT

Health and safety advisor secures seat on committee SUNRISE Senior Living UK and Gracewell Healthcare’s health and safety advisor has secured a seat on the National Association for Safety and Health in Care Service board. Rebecca Brooks is one of eight health and safety professionals on the panel, made up from a range of care providers voted into the national committee. NASHICS exists to promote excellence of safety and health in care services and offer guidance, advice and support to care providers across the country. The board plays a vital role in improving the safety and health within care services and provides a space for individuals and organisations involved in any aspect of safety and health to exchange and share information, experience and expertise. As part of her role on the panel, Rebecca must attend at least four of the group’s forums, assist in sharing best practice. She will also be asked to present sessions at forums. Joanne Balmer, senior director of care and quality at Sunrise and Gracewell, who encouraged Rebecca to put herself forward for the role, which will last for two years, said: “Congratulations to Rebecca for her success in being selected. It

Rebecca (middle) pictured with UK CEO Natalie-Jane Macdonald and Joanne Balmer, Sunrise and Gracewell’s senior care and quality director. is a wonderful achievement and Rebecca audits all the sites to monitor testament to the hard work and health and safety compliance dedication of her and the rest of the throughout the UK. team at Sunrise and Gracewell. She is also responsible for delivering “I am sure Rebecca will do an nationally recognised training to all exceptional job of sharing best general managers, deputy managers practice and initiatives that we are and heads of departments at Sunrise communities and Gracewell homes. progressing with as an organisation. “This is also a great opportunity Rebecca has previously worked for for us to learn more from the other major hospitality companies as a organisations. Health and safety is training and compliance manager. vital when looking after older people She was also the compliance manager and we proud of the work that we for Ashbourne Homes, has lectured do in this area. We look forward to at Leicester College in health, safety working with individuals across the and environmental management and sector via this committee.” has worked with the health and safety In her role as health and safety enforcement team at Leicester City advisor at Sunrise and Gracewell, Council.

Home hosts specialist training DEMENTIA friends gathered at Teesside care home for training to support those with the condition. Dementia champion and crime prevention officer at Cleveland Police Peter Ridley facilitated the session at The Beeches Care Home in Stockton on Tees. There were more than a dozen attendees, including staff from the home, family of residents, members of the Carlton WI and others from the community. The Beeches manager Jess Brown met session facilitator Pete during their dementia friends training at the Dementia Hub in Thornaby. Pete has since helped ensure Cleveland Police is dementia friendly, with all new cohorts receiving dementia friends training. Jess said: “As a care home looking after those with dementia, we wanted to do our bit to help others understand the condition better, so they can support their friends and loved ones. These sessions are aimed at raising awareness and understanding, so that people living with dementia can continue to live the way they want. “We’re planning to run sessions at local schools to give children an understanding of what it’s like to live with dementia and how to help those who have it.”

A Skills for Care endorsed provider, Curve Learning offer accredited training in over 40 subject areas. For a full list of subjects available please visit our website at www.curvelearning.org.uk or call us for a chat on 01924 842787.

We provide classroom training that is CPD Accredited to Level 2 or 3; Level 3 Train the Trainer programmes or Level 2 eLearning courses. We are able to deliver training anywhere in the UK, but also have a number of external events planned in addition to courses at our head office in West Yorkshire. eLearning: 28 accredited courses available with annual or monthly payment options. Prices are extremely competitive for this flexible solution. Staff can simply print their own certificate after completion of each course. Upcoming Level 3 Train the Trainer events: Level 3 Safeguarding for Managers event: • 8th – 12th July, Durham • 3rd July, Wakefield • 13th – 15th August, Leicester (£50 per person + VAT) • 16th – 20th September, Manchester • 17th – 19th September, Milton Keynes • 21st – 24th October, Southport • 18th – 21st November, Southport Courses to be covered include M&H, First Aid, Safeguarding, Medication, Infection Control & Food Hygiene. We also have a number of events planned at our training centre each month. For more info visit our website at www.curvelearning.org.uk/course-calendar

For more info call us on 01924 842787 or visit www.curvelearning.org.uk

23


29 & 30 October 2019 National Hall, Olympia, London

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26

CARINGTRAINING AND RECRUITMENT

Third Harrogate care home will create 250 jobs

Provider wins hat-trick of UK Employee Experience Awards brighterkind has scooped three awards at the UK Employee Experience Awards, which recognise an organisation’s excellence in employee reward, retention and support measures to strengthen the company from within. brighterkind won Gold in ‘Team of the Year’ and ‘Employee Engagement (Learning & Development)’, as well as Silver in ‘Business Transformation and Managing Change’. The ‘Team of the Year’ award recognises the Culture and Development team at brighterkind, which is responsible for spreading the word about its unique culture and developing the team as a whole. This also includes brighterkind’s ‘Pacesetters’ – the culture training champions who promote the company’s values to “love every day”, running short activities, competitions and special events such as team breakfasts,

quotes of the day and ‘team member of the month’ awards. The team of Pacesetters are made up of over 200 volunteers spread across all 70 of the group’s homes. Kanika Sharma, brighterkind’s ‘Pacesetter of the year’ said: “I am absolutely thrilled that the team has been recognised for its commitment to upholding the brighterkind values which champion encouragement and support. “Caring for one another is an element that runs the whole way through our company and I’m proud to be part of an organisation that reflects its purpose at each and every level.” The Employee Engagement award further recognises brighterkind’s commitment to its team members through extensive offerings of training and leadership programmes that help to building employee’s skills, knowledge and confidence.

AWARD-winning dementia care provider Vida Healthcare has appointed Projex Building Solutions to advise on a third facility in Harrogate, which is expected to create up to 250 new jobs. Both Vida’s two existing facilities in Harrogate – Vida Grange and Vida Hall –  have received ‘outstanding’ awards from the Care Quality Commission. This latest venture, Vida Court, is a new purpose-built 67,000 sq ft facility located close to the town’s famous RHS Harlow Carr Gardens and will provide both residential and specialist dementia care accommodation across 100 bedrooms. Steve Morphet, healthcare director of Projex, which advised on all three facilities and will be providing project management, cost consultancy and health and safety advice for Vida Court, said: “Today’s care home environments are almost unrecognisable from their outdated predecessors and remain a strong part of our portfolio.   “They bring unique construction challenges requiring close working knowledge of the sector, from national care standards through to the latest construction costs and we believe we can bring real value and efficiency to the development and construction process.” “As well as delivering two awardwinning homes during 2018 we are currently on site with over 1,200 beds and have a number of new

“Today’s care home environments are almost unrecognisable from their outdated predecessors and remain a strong part of our portfolio.”   instructions for existing clients across the north.”          Incorporating the latest thinking in dementia and residential care, Vida Court will include eight individual and independent houses, internal circulation areas for residents, all with level access to external gardens, multiple communal spaces and health and wellbeing facilities. The new building will adopt the successful tiered design from the company’s most recent home, Vida Grange, which opened in Pannal, Harrogate, in 2016 and will incorporate a new headquarters facility for Vida Healthcare’s board of directors and head office staff.  The company currently employs 450 staff which is expected to rise to 700 next year. Work will start on site in the Autumn and is due for completion in late 2020.

Advertiser’s announcement

Eidyn Care has been recognised as one of the leading homecare providers in Scotland at a prestigious awards ceremony celebrating the best of the independent care at home and housing support sector. The Edinburgh-based service won the provider of the year category at the Scottish Care Awards. This award celebrates an individual service that can demonstrate they are at the forefront of care provision in Scotland. The winner was announced at an awards ceremony at the Marriott Hotel in Glasgow hosted by Michelle McManus and attended by more than 400 people.

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Accredited training courses to meet your requirements CURVE Learning offer accredited training to the health and social care sector and work with a high volume of customers ranging from national, multi-site organisations to start-up businesses. Our team of trainers have all worked in care before and are able to use these experiences to enhance the training provided. Our dedicated team cover the whole of the UK and we also have a number of external events taking place across the UK.  A selection of our upcoming events, in addition to the weekly courses taking place at our Wakefield training centre, are: n Durham, July 8-12 – Level 3 Moving & Handling / First Aid Train the Trainer event. n Manchester, September 16-20 – Level 3 Moving & Handling / First Aid / Medication Train the Trainer event. n Southport, October 21-24 – Level 3 Moving & Handling / First Aid Train the Trainer event. n Birmingham, November 18-21 – Level 3 Moving & Handling / First Aid Train the Trainer event.

Curve Learning holds a number of accreditations, are a recognised centre for multiple awarding bodies and are able to offer full qualifications, but also a number of short courses designed to suit the demands of the health and social care sector. We are also a Skills for Care endorsed provider. With more than 40 courses available and training available as accredited classroom-based, Level 3 train the trainer courses or accredited eLearning, Curve Learning is able to provide solutions to meet all requirements. Feel free to get in touch for an informal chat about how Curve Learning may be able to help, meet and exceed any training requirements.


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POLICIES AND TRAINING It allows you to add comments, to tailor content to the local setting? It allows you to insert links to your own policies, procedures and training materials, so that people know it’s the place to go for information? It keeps everything up to date for you, so you don’t have to worry about that? It provides you with content for your own in-house training sessions?

It includes a huge number of nursing procedures, already used in the NHS? Its series on the Care Certificate is comprehensive, fully illustrated and brought to life with case histories and practical tips? It has comprehensive fully illustrated content on moving and handling that can refresh techniques taught in face-to-face training with a quick glance?

STAY IN CONTROL It allows you to set tests for your users according to their needs? You can schedule tests so that they expire and have to be retaken after a period of time, such as a year? You can access hundreds of relevant questions in order to compile your own tailored tests?

It allows you to convert your existing paper test to online, so that the system will do the chore of marking for you? It allows you to find out easily who still needs to complete their training? It allows you to download staff pass certificates yourself?

VALUE FOR MONEY Is the cost per user incredibly good value? Does the provider have a huge number of positive testimonials on their website? Do the testimonials on their website repeatedly praise the provider’s customer service?

Does the product come with a guarantee to fully investigate any queries you might have about the evidence on which the content is based? Is an online demo and free trial available so that you can try before you buy?

To find out more about how clinicalskills.net can help your care home, download our guide at https://skillsforcarehomes.com, call now on 020 8088 0336 or email info@clinicalskills.net Clinical Skills Ltd, 114 Park Road, Chiswick, London W4 3HP. Company registration number 5105852


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Advertiser’s announcement

New order subscription makes reordering easy GOMPELS has released another website tool for its customers which promises to make re-ordering products easier and quicker than before. Customer service manager James Pritchard said: “We offer regular product subscriptions to all of our customers. “This service allows you to create a repeating order that we’ll send out to you at regular intervals, containing products that you select in the quantity you require. This service is ideal for taking the hassle out of repeat orders from Gompels.” Sounds great, so how does it save time? Surely customers still have to manage the software themselves. James added: “Yes there will be a little bit of setting up to do, for

example choosing the products and setting the delivery date, but once that has been completed the system will continue to order and deliver the items. “This is great because it means you will never run out, nobody can ‘forget to order’ even if they are on holiday or off sick.” What if a customer needs to change the order? James concluded: “A couple of working days before your delivery is due to arrive, we’ll send you an email listing exactly what you will be receiving, how long you’ve got to make any amendments and how to add things like a Purchase Order Number. If you need to make a payment for the order, we’ll include a link for you to click on too.”

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THERE is an opportunity to potentially almost double the effective use of available funds in stretched care budgets. Where appropriate, provision of assistive equipment can enable the care recipient to be independent, and in control, while freeing care staff for duties where their physical support is essential. Closomat’s care package restores the client’s ability to go to the toilet without help. In a ‘year of care’ scenario, it costs between 25 and 50 per cent the cost of providing care staff to provide the same assistance – to help the client on and off the toilet, and/or to clean them. The technology is a one-off cost that will enable independent, consistent cleanliness and hygiene for years. The care support is an ongoing, year-on-year cost. Beyond the financial implications, the provision of enabling equipment further enhances the recipient’s mental health and wellbeing, thus having a positive impact in PROM and HRQoL terms. It can improve hygiene, reducing incidence of skin complaints. It eliminates manual handling,

with all the associated positive benefits for care recipient, staff. Closomat’s care package comprises its brandleading Palma Vita floor-standing shower/ wash dry toilet, and/or Aerolet toilet lift. Enquiries: Full details of Closomat’s care package can be found at www.closomat.co.uk

Beaucare launch CareClean™

BEAUCARE® Medical announces the launch of their CareClean™ premium concentrated laundry range, the new lines include bactericidal laundry detergent, fabric conditioner, destainer and sanitiser dedicated for use in professional environments including the care industry. The range is a cost effective solution which incorporates a powerful bactericidal action, along with the capability to work at low temperatures and deal with severe soilage problems. The detergent incorporates a spring fragrance

for long lasting freshness. All of the range is designed for use through Beaucare’s automatic dosing machines, ensuring ease of use for the care home laundry staff. They are available in 20, 10 and five-litre durable plastic tubs with secure screw lids for safe storage. Full product information literature is available on the range. Enquiries: For further details on the CareClean™ Laundry, contact the sales team on 01423 878899.

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CARING CLEANING & HYGIENE

Advertiser’s announcement

Testing your care home’s water for Legionella ... Masterchef winner opens state-of-the-art kitchen MASTERCHEF winner, renowned food writer and novelist Sue Lawrence officially opened the new £160,000 state-of-the-art kitchen facility at St Raphael’s care home in Edinburgh. St Raphael’s is run by Viewpoint, a housing association and care home provider that aims to create joy in later years by establishing a vibrant and caring community for its residents. The ultra modern kitchen is fitted with new appliances, drainage and worktops, and will enable St Raphael’s chefs to continue to provide homecooked meals and baking for its 100 occupants. Head chef Helen Nicol said: “The new kitchen is a fantastic environment to cook in. It’s well equipped and contains top notch

cooking facilities, which will make preparing meals for our residents much easier. “We endeavour to make eating and drinking a positive and enjoyable experience for all of our residents, and the new kitchen will help to achieve this. “With her local roots and immense talent, Sue is a true inspiration to all of us here at Viewpoint and we are honoured she has come to open our new kitchen.” The nature of the renovation was complex due to the residents ‘ dietary needs. Cooking nutritious and wellpresented meals is an essential part of their physical and social wellbeing. The new kitchen will provide a clean and safe environment to prepare these meals.

Why do CQC ask to view Legionella test certificates? 85 per cent of people who catch legionnaires’ disease are older than 50, so virtually all care home residents are in this high risk group. Care home buildings are often large, older properties where it can be difficult to keep the water services completely free from Legionella. Is it difficult to do this test? All you have to do is fill a bottle from a tap. We’ll post out the bottles to you and arrange a courier to pick them up. What if the result is positive? DON’T PANIC – There are almost 60 different Legionella species, 50 per

cent of them don’t infect humans. We’ll advise what the risk is based on the type of species we find and how high the Legionella count is. We will also advise what are the best methods to remove/reduce the count. How many tests do I need? This depends on how many bedrooms you have and if there is more than one hot water system. For most 20 bed homes, the total cost of testing is just £44.50+VAT each time. Care homes usually repeat this testing every six months. Matt Dodge, executive chef at dementia specialist care home Chelsea Court Place, features in a new series called The Restaurant That Makes Mistakes. The four-part series follows a group of individuals, all of whom are living with early onset dementia, as they work in a restaurant pop-up under the guidance of Matt, who takes charge of the kitchen operation working alongside Michelin Star chef Josh Eggleton. The series, which was filmed in Bristol, aims to raise awareness of dementia, as well as highlight to prospective employers that an early dementia diagnosis does not mean the end of a person’s employment prospects.


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32 lamontjohnson.com

LOOKING FOR A DISCREET ConfiTotally dential No SALE? Obligation Phone us today for a no obligation appraisal and free market advice

07920 475 440 or mail us

lamontjohnson@btinternet.com

CARE HOME SALES NATIONWIDE

Plans for Wokingham care home revealed

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Provider opens first two of four new homes in Kent

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Provider opens 21st home with ‘beacon of excellence’ pledge

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£6.5m luxury home handed over

THE construction team at J Tomlinson has handed over a state-of-the-art £6.5m care home to Hamberley Development. Based in Cumnor, Oxfordshire, the 70-bed Chawley Grove will provide residential, nursing and dementia care, with luxury facilities including a deluxe cinema, a health and beauty salon, a private dining suite, as well as en-suite bedrooms throughout. The 16-month design and build project, which marks the second new-build care home J Tomlinson has successfully delivered on behalf of Hamberley, was completed on time and budget and opened to residents in early May. J Tomlinson also constructed the marketing suite for the development, which was officially opened by Councillor Monica Lovatt, chairman of the Vale of White Horse District Council, in February. The completed scheme marks the latest in a range of extra care projects undertaken by the construction,

maintenance and refurbishment services partner, with a third, 43-bed West Midlands-based specialist care facility due to be handed over to Hamberley in October. Darroch Baker, managing director (construction) at J Tomlinson, said: “We have worked closely with our client and the wider project team to create a luxury facility with the resident experience at the forefront of our shared vision, and we hope residents flourish within their new environment. “We are currently on site in Worcester, where we are working hard on the construction of another specialist care facility for Hamberley, which will mark the third scheme undertaken in partnership with our client.” In addition, J Tomlinson’s commercial refurbishment division is also currently undertaking the refurbishment of Galanos House – a Warwickshire dementia care facility managed by the Royal British Legion.

Chawley Grove care home in Cumnor, Oxfordshire.

IF YOU ARE LOOKING FOR A DISCREET SALE, MAKE PHONING US YOUR FIRST MOVE Our success in the sale of Care Homes is second to none in the care sector, and has been achieved through the 38 years experience of principal directors, Grayson and Dawn Taylor, specialising solely in the discreet sale of Care Homes and sites/developments for C2 use nationwide.

SOLD SUCCESSFULLY

GRACE HOUSE CARE HOME FARNHAM SURREY The home was sold on behalf of the owners, Mrs Tracey O’Shea and Mrs Allison Day to existing operators Ashley and Julian Jones. This is the second home that the Jones brothers have acquired through Lamont Johnson.

SOLD SUCCESSFULLY

STREATFEILD HOUSE ST.LEONARDS ON SEA EAST SUSSEX

SOLD EASTBURY HOUSE SHERBORNE DORSET

The home had been in existing ownership for over 35 years and was sold on behalf of the owners Terry and Eileen Mahoney. The buyer was LWT Healthcare Ltd, a first time entrant to the care sector based in Sidcup, Kent.

WE ARE SELLING SUCCESSFULLY NATIONWIDE

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Home under new ownership after £3million investment COPPER Hill Care Home in Leeds is under new ownership after healthcare firm Armighorn Capital Ltd secured a £3million investment from Frontier Development Capital to make the acquisition. As part of the transfer in ownership, the facility has also undergone a rebrand – changing its name to Aspen Hill Village. The deal marks the latest in a round of acquisitions for Armighorn Capital, which operates four homes across the Midlands, managing the care of approximately 179 elderly residents. Specialising in providing nursing with dementia care, the newly named Aspen Hill Village is well established as one of the biggest care providers in Leeds – offering beds and services for up to 180 residents. Armighorn Capital will use part of this funding package to carry out refurbishments to the home, which currently comprises of five individual units. A sixth unit, currently mothballed, will also be renovated and reopened. Director Navjot Singh said: “Armighorn has a strong track record of transforming care homes needing improvement. “Residents are our most important priority and that this is why when acquiring a new site, we work hard to not only make physical upgrades, but also assess and implement operational changes to raise service

Carl Perry, investment manager at FDC, and Navjot Singh, director at Armighorn Capital. quality. We plan to apply the same an outstanding quality of care. principles to Aspen Hill Village, “The firm is well equipped with ensuring that existing and future the expertise and ambition to have residents receive the highest standard a lasting positive impact on the of care.” residents of Aspen Hill Village. The £3million investment by “Outside of financial backing, Frontier Development Capital we are committed to working with enabled Armighorn Capital to make Armighorn’s management team to the acquisition and commence the help navigate the firm’s expansion delivery of its expansion plans. both organically and through Carl Perry, investment manager at acquisition.” Frontier Development Capital, added: A recent report by the Care Quality “By providing this investment, we are Commission highlighted that the helping Armighorn take a positive home provided ‘good’ care, but step on its growth journey to deliver required improvement overall.   

lamontjohnson.com

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Gloria opens care group’s latest home

TV and radio presenter Gloria Hunniford OBE joined Caring Homes Group founding director Helena Jeffery to officially open their new, state-of-the-art, award winning care home, Riverside Place, in Ware. Helena addressed the many guests with a heartfelt speech marking 25 years of Caring Homes followed by Gloria, who delighted the gathering by sharing her thoughts on the importance of care before unveiling a plaque in the bistro. Manager Katie Wilkinson said: “Gloria spent a lot of time talking to our residents and guests, and was really interested in finding out more about the high-quality care that the home provides. “In particular we shared the ways in which we maintain links with the community in order to enhance and maintain residents and community members interests, hobbies and love for life, providing community activities, awareness events and meeting spaces.” Riverside Place, which opened last October, won ‘Best New Care Home’ (higher development budget) in the Pinders Healthcare Design Awards at The Royal Lancaster London Hotel.

EASTBURY HOUSE LONG STREET SHERBORNE DORSET DT9 3BZ

Eastbury House has been owned by John and Patricia Appleyard, since 1974, when it was originally a local hotel. The home is registered for 20, offers all single room accommodation, and had a “Good” CQC rating in all five categories. It was purchased by Mr Vijay Kumar, of Middlesex, his second acquisition through Lamont Johnson, having purchased the delightful Highfield House, Castle Cary, Somerset in 2017.

Tel No: 01935 812132 Fax No: 01935 814164

Lamont Johnson Selling a Care Home after 45 years is a difficult proposition. We have tried different agents over some years, and have had several people to view. But it was important to me to find the right person. And this is where you Grayson, and your wife Dawn excelled. It is rather like children and schools, horses for courses. You have the knack to successfully match buyer to seller, and with your larger than life personality, you lighten the situation and do not waste time sending unlikely prospective buyers. Full marks.

SOLD

Pat Appleyard

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CARE HOME SALES NATIONWIDE


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£8m home opens in Surrey HALLMARK Care Homes celebrated the completion of its new £8m home in Banstead, Surrey with a launch event. Banstead Manor, a 77-bed residential, dementia and nursing home, welcomed more than 100 people through its doors to celebrate the occasion. General manager David Stallard said: “I am so proud to be part of the team who have grouped together and have made Banstead Manor the beautiful home that it is. “We take pride in providing highquality relationship-centred care to the ladies and gentlemen we support and I am excited to be able to lead the team here at Banstead Manor and encourage the team to continue showing the enthusiasm and passion

that they have shown in the weeks leading up to the launch event. “We hope to be a well-respected member of the Banstead community and I am excited to welcome our first residents into the home so they can experience the amazing care that I know we will provide.” Guests were invited to take a tour of the facilities, which include a cinema, hair salon, therapy room and café. Other communal areas include an interactive kitchen where residents can assist in the preparation of meals, and landscaped gardens designed by the late, award-winning landscape architect David Fountain. Each bedroom has an en-suite bathroom and those on the ground floor have access to their own patio.

Octopus Real Estate has exchanged contracts with IM Properties to purchase a 1.4acre site in the Blythe Valley Park development. Plans for an 80-bed care home have been submitted to Solihull Metropolitan Borough Council. Ashley Heath from Octopus Real Estate’s healthcare development team said: “The potential for a care home in this area is huge as Blythe Valley benefits from feeling incredibly rural with the amount of green, open space. Yet at the same time it’s also really well connected to Solihull and its surrounding suburbs. We look forward to being able to oversee the build of the care home to provide exceptional healthcare facilities to the local elderly population.”

Plans for Wokingham care home revealed RMBI Care Co. has revealed plans for a new building for Lord Harris Court, the provider’s existing care home in Wokingham. Planning permission has been given to transform the site on which the current 1970’s building sits, replacing it with a new purpose built care home and, in due course, a retirement community development containing 60 apartments. Managing director Mark Lloyd said: “We are delighted that our exciting plans for our first new purpose built care home in a decade have been approved. “We are committed to investing in our existing care homes, as well as creating new build developments which reflect the current and future care needs of older people including specialist end-of-life care provision.” Construction for the new care home will commence in January and will provide 45 placements for residents

from the Spring of 2021. During this time the existing Lord Harris Court will continue to operate. The new home will offer nursing and dementia care facilities with the latest assistive technologies and design to ensure a personalised approach to care and support. After completion, the existing Lord Harris Court, which has been rated ‘good’ by CQC, will close to make way for the new retirement community development which will offer a range of one and two bed apartments with leisure and restaurant facilities on site. Work on the new care home will be in partnership with builders Castleoak, who have a long established track record in the design and construction of care homes. The partnership is underpinned by professional consultants including architects Carless & Adams and project managers Faithfull & Gould.

Independent expertise, nationwide knowledge

specialist healthcare business agents

Let’s face it, most statistics are usually quite boring... ... but at DC Care we’ve got some exciting Summer Stats we’d like to shout about!

SOLD

£40M

worth of deals currently under offer or sale agreed

40%

increase in viewings arranged Jan-Apr 2019 vs Jan-Apr 2018

£72M

worth of deals with high interest or offers pending

Just a selection of healthcare businesses sold by DC Care in the last quarter!

When industry knowledge and wisdom are needed, when a discreet sale is desired, our clients choose DC Care to sell their healthcare business.

SALES | ACQUISITIONS | APPRAISALS | CONSULTANCY

01937 849 268

www.dccare.co.uk sales@dccare.co.uk


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Team scoops Provider opens 21st home with top accolade ‘beacon of excellence’ pledge CLYDESDALE and Yorkshire Bank’s specialist Health and Social Care team has been awarded Bank/ Lender of the Year at the 2019 HealthInvestor Awards. The prestigious ceremony, hosted at Mayfair’s Grosvenor Hotel, in London, brought together leading figures across the independent health and social care sector, recognising achievement in the business of healthcare. The judges praised the team’s range of activity, connectivity across the sector and its willingness to get to know its clients as the key reasons for securing first place. Derek Breingan, national head of health and social care at Clydesdale and Yorkshire Bank, said: “Being named Bank/Lender of the Year at the HeathInvestor Awards is a great achievement for the team, who have been working tirelessly to support a broad range of stakeholders across the industry. “We are really proud of our work in this sector, helping businesses open new developments, create employment opportunities and provide the highest standard of care to the most vulnerable people in communities across the UK. “The industry has a range of opportunities and challenges, but our team are experts in their field and we are committed to investing in the health and social care sector.”

INDEPENDENT care home provider Colten Care is celebrating the official opening of its 21st home, tipped to be a vital community facility for Poole, Bournemouth and the wider region. Residents, staff and guests, including community healthcare partners, applauded as Bourne View was pronounced open with the ceremonial unveiling of a plaque by Her Majesty’s Lord Lieutenant of Dorset, Angus Campbell. The art deco-themed home on the Poole-Bournemouth border offers residential, assisted living and nursing care in a spacious, purposebuilt environment reflecting the latest thinking in elderly people’s care. Overlooking the Bourne Valley nature reserve, it features 68 en suite bedrooms and two guest suites along with a rooftop garden and Canopy Café, piano lounge, hair salon, spa and hotel-style foyer. Room names reflect both the art deco period and nearby Dorset geography, with titles such as the Cotton Club Café, Hepburn Dining Room, Rockefeller Bistro and Sandbanks Sitting Room. Chief executive Mark Aitchison said Bourne View would create up to 120 jobs at full occupancy. He added: “Residents are at the very heart of everything we do. We want the home to be a beacon of excellence reinforcing our position as one of the country’s leading care home groups. “A building is only a small part of

At the art deco-themed Bourne View are, from left: Home manager Sohail Daniel, chief executive Mark Aitchison, Dr Hilary Jones and operations director Elaine Farrer. what makes a home outstanding one goal: our residents and the care however. they receive.” “It’s the team and the residents that The official opening was followed define a home’s character. I am truly by a public open afternoon in the delighted by the team here at Bourne company of TV health presenter and View. author Dr Hilary Jones. “In our home manager Sohail Tours of the building included the Daniel and clinical lead Vera Almeida chance to stop at interactive ‘event we have two highly experienced, stations’ with experts on hand to dedicated professionals who embody discuss different aspects of care such our values. as nursing and clinical care, dementia “We are one team with two care, companionship, nutrition and objectives, being the care provider of the therapeutic benefits of gardens choice and employer of choice, and and gardening.

Advertiser’s announcement

Tudor Grange

Teesdale Lodge

HPC acts for purchaser in market leading deal HPC has concluded yet another deal in the care sector on behalf of Macc Group, in agreeing the acquisition of a proposed retirement community development in Solihull from Octopus Real Estate, with the purchase completed a mere eight weeks from agreeing heads of terms. Octopus Real Estate had acquired detailed planning permission to convert the existing Grade II listed Tudor Grange House and surrounding grounds to create 44 assisted living units and a 64-bed care home. The site is set within five acres of mature grounds, and is highly accessible with complementary adjoining uses. It is also close to major retail hubs, Solihull railway station and Solihull hospital. Ashley Heath, development director at Octopus Real Estate, said: “Tudor Grange House was the former stately home and grounds

of Sir Alfred Bird of Bird’s Custard fame. “The building and its surroundings are steeped in local history, and as such we always felt it would make an outstanding retirement community. “We are delighted that Macc Group will realise this vision and we wish them every success with the development.” Macc Group added: “Solihull has been a key acquisition target for us for some time now and Tudor Grange has proven to be an exciting opportunity for us to expand our operations. “It is our intention to deliver and operate a market leading, heritage led development, which Solihull and this beautiful site deserves.” Ian Wilkie, director at HPC, acted for Macc Group and commented: “We have worked with Macc over the years and were pleased to be involved in securing this site for

them. “We look forward to what will be an exciting development and working closely with Macc in delivering their ongoing growth strategy and vision.” Matthew Drysdale, director at Carterwood, who acted on behalf of Octopus, concluded: “Tudor Grange proved to be a very popular development opportunity, with interest coming from a range of operators and developers. “Macc Group set themselves apart from the pack through offering, and ultimately delivering on, very timely terms, ultimately completing their purchase just eight weeks after agreeing heads of terms. “We look forward to witnessing Macc deliver their exciting plans for the scheme.” n HPC has also acted for the vendors in the sale of Teesdale Lodge Nursing Home, Stockton-On-Tees. The home was purpose built by

HPC’s client in 1996, and was put on the market due to retirement. The care home was built with all resident accommodation at ground floor level, and had 44 en-suite bedrooms split into separate wings, each with its own lounge areas. Registration had more recently been for only 40 places. HPC director Ian Wilkie, who acted for the vendors, said: “This really was a ground-breaking design for its time, with clever use of layout to ensure the home did not have an institutional feel. “Many of the architectural features were worthy of today’s buildings.” The sale was conducted via the sale of the owning company, Cleveden Care Ltd, with HPC acting on behalf of its shareholders. Ian added: “it was a real pleasure to work with the vendors, and the team at HPC wish them well in their future retirement from the care sector.”


Provider opens first two of four new homes in Kent CARE UK has officially opened two new homes in Kent providing specialist care for an ageing population. Two more homes are due to open by 2020, bringing multi-million pound investment and more than500 new jobs to the county. The Mayor of Bexley officially opened Smyth Lodge in Sidcup, which offers state-of the-art design and facilities, as well as a Tovertafel or ‘magic table’, which provides stimulating activities for those living with dementia. The building will be home to 80 people and is managed by Lorraine Eastmead, who has experience as a specialist nurse and as a home manager. She said: “We were delighted to welcome the Mayor of Bexley to officially open the home. It was made even more special as he opened the home alongside Smyth Lodge’s first resident. “The residents had a fantastic time celebrating, and we were so pleased to be joined by so many local people on this very special occasion.” In Whitstable, the Lord Mayor of Canterbury opened the town’s newest care home. Harrier Lodge will be home to 65 residents and will provide 24-hour nursing and residential care,

Mark Luxford, Lorraine Eastmead, Sheila Hannam, Mayor of Bexley Councillor Brian Bishop, Mayoress of Bexley Councillor Christine Bishop and Angi Knight. short term respite care and specialist tailored one-to-one activities. dementia care. Chris Hopkinson, Care UK’s Like Smyth Lodge, it too has a operations director South, said: “The ‘magic table’ which provides an new purpose-built care homes has entertaining and enjoyable way to been designed to enable residents to stimulate people with dementia to live active and fulfilled lives, while move more and interact socially. also promoting independence. The The home has already built up a homes incorporate space for hobby wide range of activities, including and leisure activities, including their music and art classes, baking and own cinema, hairdressing salon and reminiscence sessions, as well as café.

“Bistro-style dining with attractive, dementia-friendly crockery is being teamed with delicious and nutritious hot and cold menu choices, all tailored to residents’ tastes, diets and cultural needs. “This helps to keep up residents’ life skills and social interactions, and encourages them to eat at a time when appetites tend to diminish.” Two more Care UK homes are set to open in Kent: Montford Manor in Ashford opens under the management of experienced care home manager Cheryl Shorter in October, and in Maidstone a new home opens in 2020. Chris added: “These homes will also offer a full range of older people’s care services in hotel-style surroundings, including a café, hair and beauty salon, bar and cinema. “Our new suite of homes will bring over 500 new jobs to Kent. These highly trained and professional teams will deliver nursing and residential care, as well as dementia care, respite stays and end of life care for up to 75 older people. “We will also offer step-down care, to support people to get back on their feet after a spell in hospital and before returning home. The homes will all offer the ultimate in tailored care, luxury and compassion.”

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38 Rebecca Woodcock has been appointed general manager of Belong Birkdale – a £16m state-ofthe-art care village which is set to provide pioneering dementia care services and a range of public facilities when it opens this autumn. Rebecca has worked in the care sector from the age of 16, developing her skills across numerous roles within Belong. Most recently, she held the position of support manager at the not-forprofit care provider’s village in Wigan, where she has worked for the last 10 years. Once completed, the village will provide accommodation for more than 100 people. Orchard Care Homes has added further sector and management skills to its senior leadership team with the appointment of Hayden Knight as chief operating officer to work alongside CEO Tom Brookes. He joins the organisation to be responsible for operational management of a network of 40 homes, developed over the past decade. With more than 20 years’ experience in the health and social care sector, Hayden also brings a wealth of management expertise, delivering business growth and establishing a reputation on the key issues of compliance and quality. Not-for-profit operator Belong has appointed Claire Bibby as general manager of its state-of-the-art dementia care village in Warrington. With a career in the care sector stretching back 30 years, including 15 years in management positions, she brings a wealth of experience to the role. Formerly support manager at Belong Atherton, Claire’s journey with Belong began in 1989 when she started her career in the care sector as a YTS apprentice at the organisation, which was then the CLS Group. She has since held several senior management roles at the company, including being a care home manager and overseeing the provision of specialist dementia care. Claire’s appointment follows the retirement of Janine Curwell, who had been general manager of Belong Warrington since it opened in 2014. Personal trainer and sports massage therapist Anthony Harley has been appointed as lead exercise instructor by not-for-profit care village operator Belong, with responsibility for the organisation’s award-winning fitness and rehabilitation programmes across its care villages in the North West and Staffordshire. Anthony, 44, is a former Newcastle-under-Lyme Borough Council gym instructor and also a former head of the Council’s GP Exercise Referral and Cardiac Rehabilitation Programme, and joins Belong at a time of great focus on the role of exercise in the care sector. In his new post he will support a team of seven fitness instructors, based at Belong’s care villages in Atherton, Wigan, Manchester, Warrington, Macclesfield, Crewe and Newcastle-under-Lyme, and will also assume responsibility for additional instructors as new villages are opened.

Silverline Care, which operates six nursing homes across Scotland and two nursing homes in Yorkshire, has appointed Thomas Cook as the company’s new financial reporting and systems manager. The group has been providing care in Scotland and Yorkshire since 2014. Thomas’ appointment comes as the organisation continues to build a in Glasgow after relocating its support office from London last year. He will be based at the company’s support office in Hillington and will oversee the statutory reporting and audits, management of the receivables, purchase ledgers and the financial systems processes to ensure Silverline Care provide a robust control environment.

A care provider has become one of the first in its area to appoint a specialist Admiral Nurse to support people living with dementia. Julie Rogers has been appointed in partnership with Dementia UK to give expert practical, clinical and emotional support across Morris Care’s six nursing homes in Shropshire and Cheshire. She will support residents and their families, help develop dementia care strategy and boost the skills and confidence of staff working in this sensitive area. Julie has joined the business from Shropshire Community Health Trust and has 25 years’ nursing experience in the NHS, both in Shropshire and the Channel Islands. Ashley Carroll has been appointed resident experience manager by New Care. In her new role she has been tasked with overseeing the hospitality services and wellbeing teams at each of the group’s six care facilities across the North West and Midlands. Ashley’s main responsibility is to support non-clinical activities to ensure all residents receive the very best holistic care, emotionally, mentally, physically and spiritually. Having worked for New Care for several years, starting off as a housekeeping assistant and progressing to head housekeeping and hospitality manager after completing NVQs in housekeeping, hospitality and catering, Ashley has amassed a huge amount of knowledge and expertise in this sector. Outlook Care has welcomed Joy Hilario as Foxburrow Grange’s new home manager. Her appointment follows the departure of Becky Pinnock, who has relocated to Cornwall. Joy has held various nursing roles in the Philippines before coming to Essex in 2003 and working for the Colchester University Trust for 12 years. Since 2015, Joy has been registered home manager at a 59 bedded care home in Halstead.


39 The health and social care quality compliance specialists!

Topping out ceremony for retirement scheme A TOPPING out ceremony has been held to mark a significant milestone in the development of Brio Retirement Living’s first retirement rental scheme, located in Hackbridge. Brio Retirement Living, part of Places for People, celebrated the major milestone at Brio Button House, which forms part of the larger New Mill Quarter development, along with its construction partner Barratt London, retained lettings agent Knight Frank and Emma Walford, headteacher at the nearby Hackbridge Primary School. The event was marked by Brio Retirement Living’s director of development and sales Karl Hallows, who symbolically put the final waterproofing in place. Construction started in 2017 and the topping out marks the swift progress towards completion. He said: “The topping out ceremony is a key moment as we continue to expand our services, provide much needed choice for our older people and bring together our desire to work

in the community of Hackbridge. “This is our first rental offering in responding to the increase in demand for renting in retirement and presents an attractive alternative to retirees considering their options.” Button House will feature 80 one and two bedroom apartments over four floors. All apartments will be available for rental only and will feature lift access and private balconies. Brio has focused on creating a community and, as such, residents will be able to take advantage of all the facilities located in The Hub. These include concierge, a brasserie and bar, fitness suite, club lounge, guest suite, landscaped outdoor terraces, social spaces, 24-hour onsite Brio staff seven days a week, as well as care and support for those who need it today or in the future. There will also be tailored care and support, housekeeping and dining packages available, providing the ultimate assisted living package, personalised to each individual.

Helen has over 20 years’ experience in management of health and social care services. Helen has managed residential, nursing, day care and dementia services. She has been the area manager for several homes, responsible for co-ordinating them and ensuring compliance. Helen set up Care 4 Quality in 2012, starting out as a care consultant to several homes across England. Care 4 Quality has since become one of the leading care consultancy companies in the UK and now has a panel of over 30 consultants and supports several hundred services across the UK. Care 4 Quality’s services are to your service’s needs. With consultants spanning the UK, Isle of Man and Northern Ireland, we can offer a range of specific expertise to suit your service.

We work with individual care homes and care home groups, carrying out mock inspections and assisting with quality monitoring in partnership with homes. Quarterly compliance visits are becoming popular with our clients, ensuring that the areas of Safe, Effective, Caring, Responsive and Well Led are audited fully and improvements are evidenced. Customers who book quarterly visits are provided with interim support for providers and managers via email and telephone. We offer support with enforcement action, warning notices and notices of Proposal/ Decision issued by CQC. These can be bespoke and can be tailored to your service. We also work with regulatory solicitors and lenders where necessary.

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40

CARINGNEWS

Relational care and practical issues ... By Jenny Kartupelis MBE and Ann M. Callahan CARE homes can create the conditions for relationships that support life meaning and further inspire resilience, when long-term care becomes necessary to meet needs beyond the capacity for self-care or the expertise of family members or friends. Professional carers must be able to recognise the spiritual significance of relationships and respond by helping to create them: This sensitivity can transform person-centred care into relationship-centred care. Callahan’s work, including the book Spirituality and Hospice Social Work, (Columbia University Press 2017), describes critical factors in this process as an awareness of enhanced life meaning attributed to one’s relationships and a capacity to create conditions that support life enhancing mutual relationships. Although sensitivity to the spiritual significance of relationships is desirable, it requires practical commitment for it to become a reality. The therapeutic relationship enables a caregiver to affirm meaningful relationships and help older adults develop new ones. To achieve this, caregivers need continuing professional education, practice, and supervision; as well as a personal commitment to values such as human dignity and worth, personal integrity, compassion, generosity and competence. The ethic of care further suggests that a degree of interdependence in a caregiving relationship offers the potential for mutual growth. Beyond the significance of professional preparation, relational and contextual factors contribute to the potential for spiritually sensitive care. Based on extensive research with older adults living in residential care

Jenny Kartupelis MBE and Ann M. Callahan homes as detailed in Developing a Relational Model of Care for Older People (JKP, 2018), Woodward and Kartupelis suggest critical conditions for relationship-centred care: n It is based on trust and mutual knowledge. n It has had an opportunity to develop over time, and probably through some ‘ups and downs’. n It is not ‘one way’ in that both people feel they are giving and receiving care, although the nature of the care might be different. n As a result, both people involved have a sense of purpose and value. n It is set in an environment that favours its growth. One factor relates to time: there should be significant amounts of time for interaction within the daily and weekly routine, and there should be a stretch of time over months and ideally years for understanding to develop and ‘faults’ on both sides to be either worked through or accepted as part of the human condition. Ensuring adequate interaction time need not mean more caring hours in total but encouraging the focus to be on interacting during tasks such as help with dressing or during mealtimes, rather than on the tasks themselves (though it should

be noted that where dementia is concerned, there is more need for face to face contact before and after a task). Time to build mutual knowledge argues for small teams of carers being with small groups of older people, so that there is continual contact within the same ‘family’ community, rather than a wide range of different people offering different types of care at various times. This need not be too limiting – there is always room for the stimulation of new people and activities as well, as long as it is within the ‘safety’ of a relatively stable core group. All too often, older people join this new ‘family’ as a result of domestic crisis or a sudden breakdown in health, and as a result are too frail to build the new ‘belonging’ they need. If this can be avoided, there is a much better chance of integration. Similarly, managers should make every effort to retain good staff over long periods of time by demonstrating the organisation’s commitment through training, fair pay, and treating each person as an individual who is valued and has their needs recognised. Not only is this good business practice, it also creates a virtuous

circle of support and retention. Finally, the practical measures that create an environment for the choice between privacy and company, and for relationships to flourish include: n Quiet communal areas with ‘grouped chairs and focal points such as a fireplace or piano, designed to encourage conversation between residents, carers and visitors. n Outdoor and semi-outdoor spaces, such as a heated summerhouse. n Spaces for activities that give an easy option to participate or not. n Personal artefacts such as paintings, books or ornaments in communal areas. n ‘Coffee pods’ where residents and guests can make a drink at any time. n Dining rooms that benefit from good natural light. n Meal times that create a family atmosphere. n Individual rooms (whether bedrooms or flats) that can be personally decorated and furnished. n Scrupulous cleanliness, to enable dignity to be maintained. These relational and contextual factors along with professional training and support provide the conditions for spiritually sensitive care, which is particularly important when older adults cannot fully assert their own needs or preferences due to, for example, progressive cognitive decline. As needs change, so too must their relationships change and how they function in the context of care. Carers, specialists, other staff and volunteers must work together as a community to meet needs that extend beyond a single person’s capacity so that relationships are life affirming, and, ultimately, help older adults transcend the limits of personal ability, place, and time. n Jenny Kartupelis MBE MPhil is a director of Faith in Society and Ann M. Callahan, PhD, LCSW is an associate professor at Eastern Kentucky University.

Music and exercise combined to get residents moving MUSIC and exercise have been combined to get elderly care home residents motivated and moving more. Fitness instructor and personal trainer Mark Turner has been running the combined sessions at Waverley Lodge, in Lemington, near Newcastle. After taking a course in physical activity for the elderly, he started running armchair exercise classes, but found that many residents did not want to get involved. Mark taught himself to play guitar and ukulele and decided to try combining his playing with his exercise sessions – which proved much more effective. He found that residents respond better and are more willing to participate, especially if the songs come from their own regions.

Mark also chooses songs based on the exercise. He plays I Do Like To Be Beside The Seaside and Yellow Submarine when residents are doing breaststroke type movements or Michael Row Your Boat Ashore for rowing. As a trained Pilates instructor, he also works on getting residents to breathe correctly during exercises. “After combining both music and exercise I had a brilliant response and the exercises were more effective,” said Mark. “I found residents really respond to singing and moving along to songs that represents their own heritage. “I love to see someone who isn’t able to mobilise get involved and start to move along to the songs.”

Resident Kenneth Sanderson and personal trainer Mark Turner.


41

CARINGPRODUCT NEWS

Diabetes conference to address the need for individualised care

THE UK’s leading diabetes conference for healthcare professionals will provide healthcare professionals with free practical education about caring for older people with diabetes. The presence of frailty alongside diabetes often increases the level of disability and likelihood of poorer clinical outcomes. In an interview at Diabetes Professional Care last year, Professor Alan Sinclair said: “Frailty determines the outcome of older people with diabetes in terms of what happens to them in the future, whether they go into hospital, whether they suffer premature death, far more than any other determinant.” Other co-morbidities or disabilities associated with aging can also add to the complexity of treating and managing the long-term condition. The founder of the Foundation for Diabetes Research in Older People and Diabetes Frail Ltd added: “Frailty is also seen now as a complication of diabetes as well as a complication of many other chronic co-morbid states. “If healthcare professionals and care home teams recognise these unique challenges then we can begin finding solutions.” In response, DPC founder, Maggie Meer said: “It is clear that there is a real need for individualised care in this area, however better knowledge and clinical skills among healthcare professionals are needed to improve outcomes by identifying risk and preventing further complications.” As a result, Diabetes Professional Care 2019, held on October 29 and 30, will feature a key focus on individualised care for older and frail people.

Assessment and pathway service created at home

Professor Alan Sinclair The unique CPD-accredited conference programme will give clinical skills and knowledge to the entire multi-disciplinary team, with specific sessions designed to meet the educational needs of diabetes specialists, primary care and community professionals. Conference highlights include: Hypoglycaemia assessment in the elderly; Key considerations in practice; Practical advice and tips for older people with diabetes: Three avenues of assessment and management; Diabetes and Dementia; Elderly and end-of-life care for people with CKD; and Panel: multi-morbidity care in diabetes. DPC2019 will also feature nine main conference streams and seven informal clinics across both days. Healthcare professionals can attend for free.

HEATHSIDE Residential Care Home in Leigh has created an assessment and pathway service. Working with Shackletons, they were able to complete work for the social areas, dining room, bedrooms, as well as supplying new pieces of furniture to the neighbouring residential care home. Speaking with the team at Heathside, they had the following to say about the project and working with Shackletons. “We approached Shackletons with

the project and they have been fantastic. Charlotte Hancock provided us with the support we needed; through selecting the furniture, fabrics and wood shades. “We had a vision in our minds for what we wanted to achieve, and Charlotte took our ideas and made it happen. Her knowledge of furniture, fabrics and colours was a great asset to the project.” To read more and see the stunning photos visit the Shackletons website for more details.

Receive unrivalled account management and training AT CareDocs we pride ourselves on providing an unrivalled level of account management, training and support. From your initial enquiry to your free demonstration, our experienced account managers will be able to help you understand how our CareDocs system will digitally revolutionise the way you work. Their in-depth understanding of the care sector and the challenges that your business faces day to day will allow them to tailor a package that suits your care environment. Following your choice to utilise CareDocs within your care business, our account managers will hand you over to our knowledgeable training

team, who will work with you to plan in an installation date that suits you. While installing your systems, our friendly trainers will ensure that your staff fully understand how to use the software before planning in a further on-site training visit to help you maximise your return from your investment. Once your team are comfortable using the software, you will then be in the comforting hands of our best in class support team. With an average wait time of under 30 seconds and an emergency line operating throughout the year, you can rest assured that they will always go that extra mile and your time to care will always be our priority.

NASHICS celebrates its 15th anniversary National Care Forum THE National Association for Safety and Health in Care Services’ membership has grown steadily since its inception, and now reaches throughout the UK. We aim to promote and improve safety and health in care practice by providing a sharing and networking forum while encouraging the development and adoption of the highest professional standards for individuals and organisations. We maintain and develop a relationship with other standard setting bodies, government departments and agencies while at the same time developing partnerships with care associations and work with enforcers to help them understand the complexities of delivering a safe and caring service. You will: n Network with colleagues responsible for health and safety. n Learn from each other instead of reinventing the wheel. n Share your own ‘best practice’ experiences and hear about others.

n Attend dedicated conferences, seminars and forums on health and safety at member rates. n Enter our Safety in Care Awards. n Participate in local networkers free of charge. n Display a ‘Member of NASHiCS‘ logo on your promotional material. n Network with suppliers of services and equipment for advice and support. n Receive  regular mailing and emails covering latest developments and safety alerts/news. n Access  current information and links on key safety topics. n Receive monthly issues of our e-News. Join our association : Enter our awards : Attend our events.

launches new service NATIONAL Care Forum launched NCF Consult – a new service for care organisations – at its annual conference. NCF Consult is provided by a team of experienced consultants, providing a wide range of support from preparing for inspections to coaching and mentoring, reviewing actions and action plans and updating policies and procedures. NCF Consult also supports all types of organisational transformation including working with organisations as they move towards digital and technology enabled care. NCF executive director Vic Rayner said: “NCF listened to our membership, and recognised that sometimes they needed tailored organisation focussed support. “In response to that need, we have developed NCF Consult enabling us

to provide targeted consultancy when and where it is needed most. “As we expand this service, we anticipate that it will support members across the not for profit care to sector to grow from strength to strength.” A pilot of NCF members have already benefited from this new initiative and initial feedback has been very positive about the quality of the expertise and guidance they have received.


CARINGPRODUCT NEWS

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The NACC Awards open for entries

A travel agency has treated care home residents to new garden furniture and afternoon tea with the Mayor. The Ripon branch of Hays Travel had three new sets of garden chairs, tables and parasols delivered to Sycamore Hall. The furniture arrived ahead of an afternoon tea party partially funded by a raffle held in the travel agency’s office. Staff also contributed to making food for the party, including sandwiches and cakes, which was attended by Ripon Mayor Councillor Pauline McHardy and Councillor Eamon Parkin.

Club honours lifelong fan A LIFELONG Ipswich Town supporter was in for a real surprise when he was presented with a special personal gift from his favourite football team; a signed match day shirt worn by team captain, Luke Chambers. David Crisp moved to Hillcroft House residential care home in Stowmarket last July. When administrator Julie Smith heard about David’s love of Ipswich Town she contacted her friend and neighbour Carl Collins, who

happens to be head chef and catering operations manager at the club. She said: “When Carl heard about David, he and Ipswich’s kit man James Pullen arranged for the captain’s match worn shirt to be signed by the entire team, and presented to David.” Carl, helped by his two children, presented the shirt to Julie, who in turn was delighted to pass it on to David,who was overwhelmed by the gift.

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THE National Association of Care Catering is calling for nominations for the NACC Awards 2019. The prestigious awards recognise and celebrate teams and individuals from across the care catering sector that demonstrate innovation, excellence and dedication in their field, creating real benefits for the people they cater for and their colleagues. Neel Radia, national chair of the NACC, said: “The NACC Awards are very special to the association. They allow us to step back and reflect on the incredible work care caterers do every day to enhance the life quality of those in a care environment through good food and enriching mealtime experiences. “Mealtimes are at the centre of quality care. Through good nutrition and hydration and person-centred, enjoyable dining we can help improve the physical and mental wellbeing of individuals. “Every year, the award entries we receive demonstrate that up and down the country people are going above and beyond to make a difference to the lives of residents and their loved ones, and to wellbeing of their colleagues. “There’s an abundance of innovation and creativity, teamwork

and leadership, and dedication, professionalism and flair within care catering and we want to celebrate it. We urge everyone to download the nomination brochure and enter.” NACC members are invited to nominate the unsung heroes within their organisation by the deadline of July 5. The NACC Awards categories are: n Care Establishment of the Year Award, sponsored by Hobart. n Meals on Wheels Award, sponsored by apetito. n Catering Team of the Year Award, sponsored by Brakes. n Catering Manager of the Year Award, sponsored by Unilever Food Solutions. n Our Care Catering Hero Award, sponsored by Premier Foods. The winners will be honoured at a gala awards dinner on the evening of October 10 at the East Midlands Conference Centre, Nottingham. Here, the recipients of the Pam Rhodes Outstanding Achievement Award, sponsored by Robot-Coupe, and the National Chairman’s Award will also be revealed, plus the winning region in the hotly contested NACC Region of the Year Award category, sponsored by Meiko. Entry to the NACC Awards is open to members of the NACC.

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Offcuts have been upcycled by WI volunteers to give residents a way of carrying their belongings while pushing their walking frames. Members of the Elm Tree and Fairfield WI created bespoke bags for those living at The Beeches Care Home in Stockton-onTees. The group has been holding their meetings at the home, where they also attended a dementia friends session. The session gave them the idea for the bags, which they made from pieces of leftover material from other projects. Several members then visited the home to present residents with their patchwork creations, which hook onto their walking frames.

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Caring UK July 2019  

The number one magazine for the care sector

Caring UK July 2019  

The number one magazine for the care sector

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