Caring UK February 2024

no.325

incorporating

February 2024

The Number One magazine for the care sector

Care system in sustained crisis, research finds UNSUSTAINABLE financial and workforce pressures are forcing adult social care providers to turn down new admissions and close services, as government grants are not reaching the people who need them most.

This is according to the 2023 Sector Pulse Check report, independent research commissioned by learning disability charity Hft and Care England.

Professor Martin Green OBE, chief executive of Care England, said: “The narrative that social care is under pressure is not a new one.

“What’s disappointing is that we find ourselves in a worsening crisis amid the Government’s narrative of ‘record investment’ into the sector.

“While the Government did make substantial commitments in the 2022 Autumn Budget, the outcomes have not matched the ambition.

“The new money into the sector has not led to tangible change or any significant progress towards ‘fixing adult social care’.

“It’s clear that the way our system is funded needs a rethink. For years, adult social care providers have absorbed increased costs and inflationary pressures without corresponding funding. When money is made available it simply isn’t cutting through.

“Recent changes to immigration rules and an insufficient Local Government Finance Settlement this year further suggest a

Operator is named top employer

Government that is heading in the wrong direction. The sector’s needs are now on red alert.”

The report, based on a largescale survey of adult social care providers, finds that despite a £7.5bn funding boost in the 2022 Autumn Statement, there has been little progress in the key challenges facing the sector.

Energy cost increases of up to 350 per cent and unfunded rises in the National Living Wage left 40 per cent of adult social care providers in deficit in 2023.

And 84 per cent of care providers said recent funding initiatives from Government – such as the Market Sustainability and Improvement Fund and International Recruitment Fund – made no difference to the financial sustainability of their organisation over the past year.

The result has been a reduced capacity to deliver care across providers, as: n 43 per cent closed services or handed back contracts. n 18 per cent offered care to fewer people. n 39 per cent considered exiting the market altogether.

These financial challenges are compounded by a deep-rooted and systematic crisis in the workforce.

Despite a rise in international recruitment, staffing shortages remain widespread. Nearly half of organisations had to turn down admissions due to a lack of staff.

Residents at Manson House Care Home, part of the Suffolk-based family run Stow Healthcare Group, have been proving that you are never too old for the spotlight in their latest innovative project. Inspired by actress Miriam Margolyes, who appeared on the front cover of Vogue magazine in July 2023 aged 82, residents at the Bury St Edmunds care home have embarked on a creative journey to become cover stars of their own ‘Stowgue’ magazine. The aim of project ‘Stowgue’ was to celebrate the diverse personalities and life stories of residents living at the care home whilst adding a touch of glamour and creativity to their lives. The covers were completed with personalised headlines unique to each individual, capturing elements of their personalities, life histories and words of advice shared as part of the experience.

COM

LAMONT .

JOHNSON Thinking of selling?

Wireless Options: • Call button • Pager • Floor sensor pad • Door/window exit alerts One monitor works with two sensor pads

OVER 42 YEARS EXPERIENCE SELLING CARE HOMES NATIONWIDE RONT

TOTALLY CONFIDENTIAL NO OBLIGATION

NO

Carp

eted

Standard

• Antibacterial • One-year warranty • Integrates with most nurse calls

Freephone: 0800 032 4789

UPF FEES

01937 842 758 m: 07920 475 440

Carpeted and Standard Floor Sensor Pads Available

New Better Wireless Fall Monitoring

Phone Grayson or Dawn Taylor today

OAKLAND Care has been recognised for its industry-leading approach as an employer after being named Employer of The Year in the Gold category at the Investors in People Awards.

Oakland Care was crowned UK Employer of the Year in the Gold category for organisations with 250+ employees at the Old Billingsgate in London.

Oakland Care’s philosophy is based on the values of Live, Love and Be Loved.

Joanne Balmer BEM, chief operating officer of Oakland Care, said: “We were delighted to be named UK Employer of the Year at the Investors in People Awards.

“This is a huge achievement, and I am extremely proud of the efforts of everybody at Oakland Care.

“We have developed a thriving work structure and support system that allows our people to flourish and achieve their goals.

“Across all our care homes, we work hard to cultivate an inclusive and open environment for our team members that creates opportunities for them to succeed in their careers.”

The Investors in People Awards are annual business and HR awards that celebrate the very best in people management, wellbeing, apprenticeships, and individual success.

Now in its 10th year, the ceremony is well-recognised for its high-level accreditation and recently retained its ‘Outstanding’ status from The Independent Awards Standards Council.

Floor Sensor Pads

S

®

AFFORDABLE FALL MONITORING SOLUTIONS

fallsavers.co.uk

DOC 12.85012B.12

Be CQC Key Questions Compliant

Discover the Required Systems Online Compliance Manager An on-line, cloud-based system giving you instant access to the most up-to-date procedures and forms required, and an easy-to-use audit tool to help evidence compliance with the new CQC Key Questions and Quality Statements for England.

3

CARINGNEWS

Home’s residents engage in rural reminiscences

RESIDENTS at Yeovil’s newest care home have been transported back through the years with a visit from Jan Millward of Rural Reminiscences.

The group at Chestnut Lodge, who are all living with dementia, reacted with delight as they recognised items from their youth such as loo rolls made from scratchy paper, and the familiar perfumes of soaps they used as children.

Jacqui Cuff, the home’s activities co-ordinator, said: “The items Jan brought with her and the things she talked about with our residents transported them right back to their younger days.

“Their faces just lit up as a variety of bed warmers, a Bakelite telephone with a dial and a beautifully embroidered sweetheart handkerchief made from parachute silk were passed around for them to look at.

“As is often the case with dementia, they instantly recognised items they used daily when they were young, and many were very keen to share their memories.

“Jan also read them some of the brilliant humorous poems she writes about life in years gone by, and they identified with a lot of what she mentioned and found them very entertaining.

“Dementia can make a person’s world

www.caringuk.co.uk Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 bg@scriptmediagroup.co.uk Sales Executive: Carole Rice Tel: 01226 734412 caringuk1@scriptmediagroup. co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. info@caring-uk.co.uk Editorial Operations Director: Dominic Musgrave Tel: 01226 734407 dm@scriptmediagroup.co.uk

quite confusing, so it was great to clearly see how thrilled they were when presented with things that triggered a familiar reaction.”

Jan has been taking her memorabilia around residential homes in Somerset and Dorset since she retired from professional work in the care sector.

“The team and residents at Chestnut Lodge made me so welcome and everybody was really enthusiastic about the session,” she added.

“The staff were awesome and loved dressing up in the pinnies and mop caps I brought with me, which greatly amused the residents.

“It’s important to try and engage all their senses. Our sense of smell is particularly powerful in taking us back to a particular time and place, so items like soap and perfume are great.”

The Rural Reminiscences visit is part of a full and varied programme of activities provided at the home.

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

Studio Manager: Paul Hopkinson Tel: 01226 734711 ph@scriptmediagroup.co.uk Assistant Studio Manager: Scott Firth Tel: 01226 734414 sf@scriptmediagroup.co.uk Database enquiries to: 01226 734695 circulation@ scriptmediagroup.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur.

Follow us on Twitter @caringuk

Electronic MAR / Medication Recording Used by 1000’s of care professionals to ensure complete records

Good

96% of our customers have a Good rating or better

Outstanding

Less time with paperwork = more time to care

www.electronicmar.co.uk

22% of customers have improved from a Requires Improvement rating to Good

Real-time Alerts = no gaps

Ensure your evidence is complete for CQC

Automatic Stock Notification

“More time with residents and less time on paperwork” Training included

Contact us now for a FREE quotation and 20 minute product demonstration

Call: 0117 911 3889 Web: www.electronicmar.co.uk Email: good@electronicmar.co.uk

4

CARINGNEWS

Operator secures funds to improve its heat networks Veterans sing busker’s praise A SINGER has become a hit at a Surbiton care home after being spotted busking by a member of staff.

Archie McKeown has become a regular performer at Royal Star & Garter since he was spotted singing in Kingston Market Place by the Home’s wellbeing coordinator Lesley O’Driscoll.

Archie wows residents with a selection of classics, ranging from Broadway, to opera, to Elvis. Among the favourites sung at Royal Star & Garter are Bring Him Home, Edelweiss, Nessun Dorma, Can’t Help Falling in Love and Moon River.

Lesley said: “I was shopping in Kingston and all of a sudden I saw this young man singing, and he had the most extraordinary voice. I was blown away.

“I quickly checked that I could invite him to sing at the Home, and then

introduced myself to him. I told him where I worked and who we cared for, and asked if he’d sing for us. I’m delighted he said yes. The residents love listening to him, and so do the staff.”

Archie added: “It was a pleasant surprise when I was approached by Lesley. I was very flattered.

“When I busk, people are on the go.

When I sing at weddings, it’s kind of hectic.

“But at Royal Star & Garter I feel that I’m singing to people that are really listening and appreciate what I’m doing.

“It’s a lovely atmosphere at the Home, the residents are really friendly and I always feel very welcome. Some come up to me after I’ve finished and say they enjoyed the performance, which means the world to me. I’ll never take compliments for granted.”

lamontjohnson.com

LamontJohnson LAMONT JOHNSON

SOLD

P R O P E RT Y ADVISOR S

TO THE CARE SECTOR

HARTLANDS CARE HOME SHREWSBURY SHROPSHIRE

ENGLAND’S largest not-for-profit provider of specialist housing and care for people in later life, has been successful in securing revenue grant funding to improve communal heating systems at three of its housing developments.

Anchor will receive more than £45,000 from the Heat Network Efficiency Scheme, funded by the Department for Energy Security and Net Zero.

Liz Davenport, property sustainability director at Anchor, said: “We’re delighted to have been successful in our bid. Greening our customers’ homes and communities, lowering heating costs and reducing carbon emissions is a key aim for us.

“With these funds, and our own significant investment, we will be able to do that.

“We have been engaging with our customers on the need to green homes and communities as part of our Environmental Sustainability and Net Zero Carbon Strategy which sets out high level targets and a pathway to meeting the net-zero carbon target by 2050.”

The operator will use the funding to carry out optimisation surveys on the performance of communal heating systems at Hurst Place, Haywards Heath in West Sussex, Jubilee Lodge in Cramlington, Northumberland and Birch Court, an extra care scheme in Leicester.

These housing locations each have a central boiler room which supply a combined 140 homes.

The three locations have been selected for surveys due to the different types of heating systems in place at each site.

Once the optimisation studies are complete and upgrade work has been identified, it is expected that future rounds of HNES funding will offer the opportunity to bid for capital grant funding to carry out the improvement works across a range of Anchor

Liz Davenport locations.

This work will identify system improvements to ensure high performance and maximum efficiency, aiming to lower heating costs for residents, improve comfort levels and reduce carbon emissions.

The HNES funding follows Anchor’s successful bid earlier in the year for funding to retrofit homes in wave 2.1 of the Social Housing Decarbonisation Fund as part of the Greener Futures Partnership.

The five partners within the GFP – Anchor, Abri, Home Group, Hyde Group and Sanctuary secured more than £40m in funding from the Social Housing Decarbonisation Fund to retrofit more than 5,000 homes.

With £2.5m towards energy efficiency works on 341 of Anchor’s homes, bringing them up to at least an Energy Performance Certificate (EPC) C. As part of the Greener Futures Partnership, Anchor is also exploring how to meet the national skills gap in the world of sustainability and retrofitting, with the GFP releasing a new report, Better Insulate than Never, in Parliament, in collaboration with the The Centre for Social Justice.

JUST ONE OF OUR MANY RECENT SALES

LOOKING FOR A

DISCREET SOLD NT SALE...

UPFRO FEES ?

NO WITH

PHONE GRAYSON OR DAWN TAYLOR TODAY

07920 475 440 Office@lamontjohnson.com

OVER 42 YEARS EXPERIENCE SELLING CARE HOMES NATIONWIDE

Residents at Lindley Grange Bupa care home in Huddersfield hosted a pet therapy session with alpacas Zam and Sandman courtesy of Stepping Out Alpaca Trekking. The experience gave the residents the opportunity to spend some time with the animals, including those with mobility difficulties, who received a bedroom visit. Rebecca Hirst, activity coordinator at Lindley Grange, who organised the event, said: “It was a great experience that everyone really enjoyed. The two alpacas were so friendly and let everyone feed them treats and stroke their backs. We had such great feedback from the residents. We loved it so much that they’re coming back to visit in February.”

Laundry and Dishwashing for Care and Nursing Homes

Complete Care Forbes No repair bills No capital outlay Breakdown cover Monthly payments

Forbes Professional forbespro.co.uk | 0345 070 2335 | info@forbes-professional.co.uk | since 1926

6

CARINGNEWS

In his latest in a series of regular columns, care provider Mike Padgham, who is chair of the Independent Care Group, gives us his personal take on the big issues facing social care.

Is there much love for care?

FEBRUARY is traditionally the month of romance, so I am wondering if there is to be much love for social care around in 2024?

During the short few weeks since Big Ben chimed in the New Year, there hasn’t been much to cheer about.

In fairness, the Department of Health and Social Care did announce a national career structure, a new accredited qualification and funding for apprenticeships and digital training.

Those were welcome, but had very little, if any, new money behind them.

And they failed to address the elephant in the room, namely pay for the social care workforce.

The pay gap between social care and other sectors, including retail, gets wider and our ability to recruit gets more difficult.

In January, for example, one major supermarket announced a significant pay rise for its staff.

The Government’s actions on overseas staff at the end of last year made recruitment here in the UK even more crucial.

But at the moment, we are getting little support in that endeavour and are trying to bring staff to our sector with one arm tied behind our backs.

Our hopes for change in that direction now rest on the General Election, but here too there has been

Mike Padgham disappointing news so far, with most people, including the Prime Minister himself, suggesting the poll won’t happen until the Autumn.

My feeling is that social care can’t wait that long.

In any case, it is important that we get social care reform included in the manifestos of the main political parties – whether, as was expected, they are working on them as we speak, or they have put them off for a while, given the apparent delay to polling day.

We need to see concrete proposals in those documents.

The public has a right to know what our political leaders plan to do about social care BEFORE they give them their vote.

And we must be able to hold them to account if they fail to deliver on promises, as so many have done before.

We can perhaps take strength from the success of those postmasters who fought for and received justice after so many years of fighting against unjust prosecution and, in some cases, custodial sentences.

The Horizon scandal illustrated how years of campaigning can pay off and how David can sometimes beat Goliath.

It is a sad indictment of our times that it took a television drama to properly light the fires of action under the powers that be, but nevertheless, the outcome was a positive one.

We might all need to be more like the dogged Mr Bates if we are to make any headway this year.

Social care providers began the New Year with the hangover of a very steep rise in the National Living Wage to contend with.

Providers want to pay their staff well for the amazing job they do, but with the price paid by commissioners for care getting squeezed more each year, 2024 payrolls are going to be a challenge.

I fear for some it might mean a real

struggle or even closure.

In York and North Yorkshire, we are working with our commissioners to agree the best possible deal we can over fees.

The landscape isn’t good – we know that local authorities are strapped for cash and declaring themselves bankrupt up and down the country.

But at the same time, we cannot keep tapping into the well of goodwill that sees providers struggling to survive and endlessly having private payers subsidise public.

Things have to change. Good, sustainable and professional care costs what it costs, and we deserve to be paid that price.

My overriding hope for 2024 is that social care is better recognised and respected.

We made great headway during the pandemic years when people got to see how vital the sector was.

But we have lost ground since then and when people think of health and care they once again think immediately of NHS care and not the vital work we do in looking after the vulnerable.

So, much to be done in 2024 – lots of challenges but opportunities too.

One only comes round every four or five years, so we must make the most of it.

This is going to be an exciting year let’s get to it…

WE WANT YOUR Home opens its own pub

MINIBUS

Best prices paid all ages & condition Large stock of new & used accessible minibuses

H.W.Pickrell Ltd

Gardiners Lane North, Crays Hill, Billericay, Essex, CM11 2XE

Mobile: 07860 894 331 • email: sales@hwpickrell.co.uk

Telephone: (01268) 521033

www.hwpickrell.co.uk

RESIDENTS of Longridge Hall no longer have to travel far to enjoy a pub experience – they only need to nip into the next room.

For the care home near Preston has just opened its own in-house pub for its residents. And it is proving a hit.

Christened The Lodgers Arms and complete with its own bar, lounge furniture, pub games and a range of alcoholic and soft drinks, the venue was the idea of staff and residents.

Registered manager Tracey Hartley said: “We had a chat with residents and family members about an unused space on the ground floor that we wanted to do something a bit different with.

“It was agreed that a traditional pub would benefit a lot of residents and would also create a great social space that can be used by all.

“We’ve had a brilliant response from residents and their families, who love its atmosphere.

“It feels just like going to a real pub, is a real social occasion, and it is bringing back some lovely memories for our residents.

“Everyone in the home who wants to pop into The Lodgers Arms can do so, and if anyone needs care assistance then we’re right at hand.”

The home’s activities coordinators are planning weekly gentlemen’s afternoons to be held in the pub throughout the year.

This month will also see the start of quarterly dementia coffee mornings in the space with local professionals attending.

The venue will also be available for relatives to book for any birthdays or celebrations.

8

CARINGNEWS

Sisters are honoured for their outstanding nursing contribution Sail-ebrations as Neil takes helm A CAMBRIDGE care home resident was delighted when his wish to take a cruise down memory lane was made a reality.

64-year-old Neil Kirk was an avid sailor in his younger years, which is why when the team at Care UK’s Heathlands House learned that he was keen to get behind the helm once again, they were determined to make his wish come true.

A keen traveller, when Neil was younger he spent many years sailing boats, buying his first yacht in Cape Verde and making the Transatlantic Crossing to Barbados, before continuing upwards to New York.

As well as being a seasoned sailor, Neil was also a qualified pilot and spent many years living in the United States in Arizona, flying hot air balloons.

The team organised for Neil to take a trip down the River Cam, going from Fen Ditton to Cambridge centre with the help of Cam Boats.

Neil had the opportunity to take the helm and have a go at steering, showing off his sailing skills and was able to catch a glimpse of the Trinity College rowing team out for a practice.

He said: “I was delighted to go on

a boat again. When I was younger, I sailed the Atlantic with a group of friends It was a wonderful experience even though we kept getting lost – the trip took us 31 days.

“The trip was just grand and I’m incredibly grateful to the team for organising it.”

The visit was part of the home’s Wishing Tree Initiative, which encourages residents to put wishes forward, allowing them to reconnect with a past hobby or try something completely new – from flying a plane to enjoying a fish and chip supper, no wish is too big or small.

Razvan Stanbeca, home manager at Heathlands House, added: “When Neil shared his wish was to go on a boat again, the team were thrilled to make it happen.

“Our Wishing Tree initiative is a wonderful way for residents to share their ambitions and it’s hugely rewarding to be able to make these a reality.

“Neil is incredibly passionate about sailing – he often salutes his fellow residents and the team as we walk by and likes to be referred to as ‘Captain Kirk’ which is especially fitting as he once worked on a boat called The Enterprise.”

Care home residents in Rotherham have been getting active with Rotherham United FC Community Trust. Giant Jenga, skittles, hula-hooping and bean bag games are among the activities getting residents at Broadacres Care Home in Parkgate moving. The sessions are being delivered by Lynsey Walker, from RUCT, with funding from Medequip Rotherham, a medical equipment and wheelchair services provider. They are designed to get residents active, moving and playing while having fun in the process. Activities coordinator Pat Brewer said: “Everyone has enjoyed pitting their skills against the giant Jenga, knocking down the skittles and bean bag games. Residents’ favourite has been relearning how to hula hoop. Everyone took on the challenge of hula hooping with gusto and had a huge laugh. Staff also joined in the fun as residents taught them how to keep the hoops up. “

TWO nurses from a specialist dementia home in Nottinghamshire have attended Buckingham Palace for a special event to recognise the contribution of international nurses.

Jincy and Rose Antony, sisters from Wren Hall, Selston, attended a service held by King Charles to celebrate the contribution of international nurses and midwives working in the UK’s health and social care sector.

The sisters have worked at Wren Hall for more than 20 years, after arriving from India in 2003. They come from a family of nurses, with four out of seven siblings training in the profession.

Jincy said: “Nursing is not just a career; it’s a chance to make a difference in people’s lives. Receiving the invitation to Buckingham Palace was an honour and I felt immense pride for myself and my sister, and our parents were so excited and happy.”

Around 400 nurses were invited to the event, which included refreshments and a musical performance by the NHS choir.

Initially nominated by the chief nurse for social care, Deborah Sturdy, Jincy and Rose were able to meet Prince Richard, Duke of Gloucester and the Lord Chamberlain, before receiving a handshake from the King.

Rose said: “Being acknowledged for my work as an international nurse was incredibly fulfilling.”

Jincy added: “It’s a once in a lifetime experience meeting the King and being recognised by the head of state.

Jincy and Rose Antony I’ll treasure these moments forever.”

Anita Astle MBE, owner and manager of Wren Hall, said: “For two of our nurses to receive recognition on a national platform fills us with immense pride, and highlights the exceptional contributions that Jincy and Rose make to their profession.

“The invitation to meet King Charles is not only a testament to their hard work but also a reflection of the high standards of care they provide to our family members.

“We are thrilled for them, and are honoured that they chose Wren Hall as their home to spend the last 20 years, and we look forward to continuing working with them for many years to come.”

70-year wait for medal ends for RAF veteran A NEAR 70-year wait to receive recognition for taking part in the UK Nuclear Test Programme has finally come to an end for a Whitby nursing home resident.

Eric Copeland, 86, was thrilled to receive his Nuclear Test Medal after a member of staff at Jubilee House applied for it on his behalf.

The veteran was in the RAF in the 1950s and did two tours of duty of Christmas Island at the time of the nuclear tests. He remembers witnessing the mushroom cloud explosions but he, and some 22,000 other British servicemen who played their part in the tests, never got a medal for their service.

That was remedied earlier this year when the Government announced that they would be getting a medal.

Jakki Edmond, activities co-ordinator at the Saint Cecilia’s Care Group-owned home in Whitby, did all the paperwork to apply for Eric’s medal.

He has already received a Veteran’s badge for his military service.

“He told me all about his time on Christmas Island and he has a cabinet of seashells he collected at the time,” said Jakki. “Eric always said they had

never received any recognition and so when I learned that they were doing a medal for those servicemen I applied on his behalf.

“When I heard he was getting one and that it was on its way, I was absolutely thrilled for him – he’s getting a medal he has thoroughly deserved and waited so long for, it is wonderful.

“So many of those servicemen who were serving during the nuclear tests sadly died young, so Eric is our little miracle.”

He was presented with his medal

by Martin Drake, chairman of the Scarborough RAF Association.

“

One log in...

One end-to-end

Is your software person centred?

Our system learns about each individual as you complete assessments and directly informs staff and care plans of any changes.

care management solution

“

Explore our modules that are standalone or may be combined to meet your organisations requirements.

CARE PLANNING Assessments Risk Assessments Resident Dashboard Task Management Care Plans Daily Notes Body Maps

STAFF MANAGEMENT

RESIDENT ADMINISTRATION

Rotas Timesheets Payroll Training Compliance Budgets Staff App Agency

Enquiries Occupancy Analysis Invoicing Personal Ledgers Document Management Reports Emails

For a free demo or brochure

Call: 01133 979 555 www.fusionEcare.com

INTEGRATED CARE MANAGEMENT SOFTWARE FOR...

Staff Management Resident/Service User Administration Care Planning Task Management Business Analysis Reporting

THE 2024

Call 01226 734 288 or email bg@scriptmediagroup.co.uk for details For general enquries call: 01226 734 407

CARING UK

AWA R D S 2 0 2 4

11

CARINGNEWS

Group recognises workforce’s outstanding care at ceremony A CARE group with residences throughout Surrey has hosted its annual ‘Superhero Awards’ for staff members, highlighting the outstanding work they do.

CHD Living, a family-owned operated group of care homes, rehabilitation and home care services in Surrey and South London, hosted its own internal awards ceremony – where care workers who have gone above and beyond were recognised and rewarded for their efforts.

Liakat Hasham, founder of CHD Living, said: “At our awards ceremony we honour our everyday superheroes – the heart and soul of our organisation. Their dedication, compassion, and resilience have shaped the lives of those in our care.

This awards ceremony celebrates the selfless actions that define our incredible team.

“Over the past few years our staff have exemplified extraordinary commitment, turning moments of challenge into triumphs and adversity into opportunities to spread kindness.

Their tireless efforts reflect our organisation’s commitment to making a meaningful difference in the lives of those we care for.”

At the heart of this year’s event was choreographer and television personality Arlene Phillips, who joined forces with drag queen Ms.

Caera Lott, to co-host and present the awards.

Despite its 800-strong workforce, nearly 900 nominations were received by the Superhero Awards judges, giving them the hard job of whittling the entries down into the winners of just 18 awards.

One of the staff members recognised was Simmy George, winner of ‘Health Care Assistant of the Year’, who was nominated by colleagues as an exemplar of kindness and responsibility.

She was described as having “extraordinary qualities” that extend far beyond conventional caregiving, with a remarkable ability to listen attentively coupled with an incredible team spirit that has set a benchmark

within the organisation.

Her reliability, patience, and commitment have made her the go-to person in delicate situations.

When residents face challenges in accepting personal care, Simmy’s calm and compassionate approach has been instrumental in easing their resistance.

Similarly, Martine Garden, winner of the ‘Care at Home Worker of the Year’, was recognised for her work beyond her primary duties, taking on the role of mentor and generously sharing her wealth of experience and knowledge with new staff. Her guidance and support were named as “invaluable”, shaping the development of new team members and ensuring a high standard of care delivery.

Residents at a dementia care home in Wellington, Somerset have been enjoying the great outdoors despite the cold weather by watching birds through the windows of their home and taking part in related activities.

The project was sparked when staff at Camelot House and Lodge heard about Bird Day, an awareness project which originated in the USA and has been observed there every year since 1894.

Manager Zillah Oakes said: “Many of our residents regularly enjoy the Great Garden Birdwatch on TV, but it’s a big ask for them to keep reliable notes on what they see, so we came up with a bundle of more easily achievable birdthemed activities that are keeping them very happy.”

Better by Design: A Fee Income System especially for Residential and Nursing Care Homes

We’ve analysed every aspect of fee income processing to the nth degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in one outstanding application package.

SFIncS r/3 is the ultimate fee income management and control system.

•

Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles.

•

Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist.

•

Unique continuous billing functionality provides the most efficient charge definition possible. Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen.

•

Completely flexible invoicing. Invoice any sponsor at any time for any charges for any service user for any period of time.

•

Super fast receipt entry including ‘Six clicks’ copy functionality.

•

Balance forward accounting means you can forget laborious invoice matching.

•

Ad hoc charges functionality.

•

Cashbox module included.

•

Works for multiple or single home operators.

•

Integrates with any accounting system.

•

Plus all the reports, views and graphs you’ll ever need.

•

In use for over 12 years.

•

Free training and help with system set up.

•

Historic data loading option available (charges may apply).

•

30 day free trial.

For a demo, free trial or for further information please email benjones@intracare.co or visit https://intracare.co/

12

CARINGNEWS

Group supports future professionals through its placement scheme

Home is the venue for unforgettable family occasion A MEMORABLE family celebration of five generations with a combined age of 250 years was made possible thanks to the support of a Gwynedd care group.

Sue Jones, now grandmother after the arrival of Olivia’s daughter Sophie, was eager to commemorate the 77th birthday of her mum Beti, who resides at Meddyg Care’s Bryn Awelon.

The Criccieth-based care home was only too happy to help, and once Sue was given the green light, she set about planning for great, great grandmother Jane (Jini), who is 103, to be in attendance.

Utilising community transport provider Barbara Bus North Wales, the eldest member of the family was taken from Pwllheli to her daughter Beti’s home at Meddyg Care.

There Jini celebrated Beti’s birthday with Sue, 22-year-old Olivia, and Sophie, who was just 15 weeks at the time of the gathering.

“It was a simply wonderful occasion,” said Sue, 47, whose husband Geraint was also present.

“My mum has not had the best of time in recent months, so to be able to bring all five generations together was something we will cherish forever.

“There was a particularly fitting moment when we decided to get a

picture of all five hands together. My gran can’t see very much, but she felt around and grabbed my mum’s – her daughter’s – hand and held on to it.

“We then had some cake and a cup of tea while enjoying time in each other’s company.”

Beti had been at Bryn Awelon for less than two months when the wish to celebrate her 77th birthday was broached with the care home.

Sue added: “Everyone associated with Meddyg Care was great and had no problem at all with the four us celebrating with mum.

“It meant a lot to us all and we thank them for being so receptive to the request.

“They’ve been fantastic with the whole family from day one.

“It’s gran’s birthday in June and hopefully we can treat her by returning to Criccieth for some chips and then ice cream.”

Natasha Williams, activities and fundraising manager at Meddyg Care, added: “It was a real honour and privilege for us to have five generations of the same family at one of our homes.

“Sue approached us with the idea, and we had no hesitation in saying yes and helping to facilitate the birthday gathering in any way that we could.”

Abbot Care Home in Harlow has unveiled an art exhibition in its reception to showcase the talents of the people who live there. Based on the natural connection residents had with the arts, the team decided to create their own art gallery. Dubbed ‘Art from the heart’ the gallery displays a range of artistic creations ranging from vibrant painted landscapes to poignant portraits that reflect residents’ stories.

A CARE operator is celebrating after taking on almost 100 nursing and paramedic placement students as part of its partnership with the University of Bradford, demonstrating its commitment to shaping the next generation of social care professionals.

Since the relationship between the two institutions began in 2020, Vida Healthcare has seen 48 mental health and adult nursing students and 40 trainee paramedics from the University take on placements at its three outstanding-rated care homes, which deliver bespoke care for more than 200 people living with dementia.

The placement scheme provides the students with practical, realworld experience, opportunities to transfer classroom knowledge into clinical skills, and the chance to build confidence and competence working with Vida’s specialist nursing and care staff.

The patient-centred course sees the students undertake hands-on exercises, alongside equal amounts of theory work, providing them with the opportunity to experience a range of different nursing and social care specialisms.

Bernadette Mossman, healthcare director at Vida Healthcare, who is leading the initiative, said: “Our partnership with the University of Bradford allows students to make informed decisions about health and social care.

“It enables them to have a clearer awareness of the opportunities in social care and break down preconceived ideas about the sector.

“Offering students the chance to share best practice and work jointly has been an utter pleasure for us and

Bernadette Mossman allowed multi professionals to join our team at Vida, giving them their very own career pathway.”

Since its inception, the placement scheme at Vida Healthcare has received glowing feedback from the students taking part. University teaching staff and Vida Healthcare team members have also noted that the initiative is hugely beneficial for all involved.

Ithsham Tariq, placement development officer in the school of nursing and healthcare leadership at the University of Bradford, added: “This has been a very successful partnership which has been built on a shared commitment to educating our future workforce in health.

“Vida Healthcare has shown that they are willing to invest in our nursing students, not only with their time but also their expertise in dementia care.”

The provider actively participates in the Government’s Kickstart scheme, securing funding to establish new job placements for individuals aged 16 to 24 on Universal Credit, mitigating the risk of long-term unemployment.

Team members receive five-star hotel training TEAM members from across Oakland Care have experienced luxury hospitality training as part of a collaboration with the five-star Cliveden House Hotel in Berkshire.

After following the work of professional body The Institute of Hospitality for several years, general manager at the operator’s Elsyng House, Daisy Slavkova, and director of operations Malcolm Hague, decided to reach out to the organisation.

The duo had a vision to further elevate the hospitality skills of Oakland Care team members with a focus on bolstering the level of person-centred care and luxury support they offer to residents.

Through their conversations with the professional body the team were introduced to Iconic Luxury Hotels and Cliveden House, who welcomed a crossover between the care sector and hospitality sector.

Twelve team members were given the opportunity to train and learn from the five-star hotel’s specialist teams over the course of two days.

This included supporting in the kitchen, housekeeping, spa and

hosting of events at Cliveden House.

Malcolm said: “This has been a wonderful opportunity for a sectorfirst experience at Oakland Care. To deliver high quality care requires high quality service.

“This opportunity for our selected team members to experience and instil the exceptional standards of a five-star luxury hotel will allow us to elevate our offering to residents.”

Oakland Care’s ‘hospitality influencers’ will now take these lessons and learnings forward within their own role, including influencing the new service training being delivered across the care home group.

14

CARINGNEWS

Healthy ageing – nurturing physical and mental wellness in a care environment

By Amaan Sadiq AS the director of compliance and quality assurance at Langdale Care Homes, a distinguished and familyrun establishment since 2004, I am pleased to share our unique approach towards promoting our residents’ physical and mental wellness.

Operating seven award-winning homes across Leicestershire and Derbyshire, we pride ourselves on our unwavering commitment to delivering tailored, person-centred activities that align with our residents’ preferences and aversions.

Our ethos at Langdale is centred around the healthy ageing of our residents, achieved by creating an environment that encourages both physical and mental wellness.

We accomplish this by offering a diverse range of activities, each meticulously designed to suit our residents’ unique tastes and interests.

Take, for instance, our puzzlesolving sessions.

We’ve observed that these cognitive exercises stimulate the mind and promote social interaction.

We offer a variety of puzzles, from

traditional jigsaws to brain-teasing crosswords, all tailored to match the varied preferences of our residents.

For those passionate about the outdoors, our gardening activity serves as a haven, combining physical exertion with the calming effect of nature.

Each resident can engage with the

garden, from tending to plants and observing their growth to enjoying the harvest, all under fresh air and sunlight. Music is integral to our care approach, with singing sessions tailored to our residents’ musical tastes.

These group sing-alongs foster community, triggering fond memories

and spreading joy.

Dancing, another popular activity, is carefully moderated to cater to different abilities and preferences, enabling residents to improve their coordination and balance while enjoying their favourite tunes.

Additional bespoke activities range from art therapy to gentle exercise sessions, reminiscence therapy, and cooking workshops.

These activities meet our residents’ interests, fostering a profound sense of fulfilment, camaraderie, and purpose.

To understand the full spectrum of personalised activities and programmes available at Langdale Care Homes, I invite you to explore our website and social media pages.

Here, you’ll gain an insight into the vibrant, inclusive spaces we’ve cultivated, demonstrating our unwavering commitment to enhancing our residents’ mental and physical well-being.

We ensure that residents live out their twilight years with grace and purpose, making their stay a cherished chapter in their life story.

Residents take Carnival by storm DAREDEVIL residents from Glasgow care homes Rosepark, Whitecraigs and Croftbank have proven to have nerves of steel by taking to fairground classics like the Waltzers, Dodgems and Flying Dumbos at the official opening of the 104th IRN-BRU Carnival.

Held at the city’s SEC, the residents from the Renaissance Care facilities attended the ribbon cutting ceremony, reminiscing about attending the fair in years gone by.

A festive institution in Glasgow, the Carnival first took place in 1919 at the Kelvin Hall, then accompanied by a circus – with many of the residents remembering the smell of elephants.

It has since become one of the city’s biggest annual festive events.

Along with testing out the wide variety of rides and attractions at the fair, residents also tucked into a selection of food options available, particularly enjoying the street food

style burgers, salt and chilli chips and, for those with a sweet tooth, churros.

Annette Frew, activities coordinator at Rosepark, said: “What a fantastic day for our residents at the Irn Bru Carnival. Everyone’s feeling nostalgic and have been reminiscing over their favourite times at the Carnival with their families when they were children.

“Meaningful activities like this are core to the care that we deliver at Renaissance Care, ensuring that our residents have a schedule of activities and events that support their wellbeing and making sure that they have fun while doing so.”

Last year the group supported two Aberdeen residents to relive their youth by arranging a boxing session with professional boxer Lee McAllister and arranging one last motorcycle ride with a local motorcycle enthusiast club.

Whitecraigs care assistant Eva Clark with resident Iain Harris.

Initiative to reduce hospital stays supports residents LILIAN Faithfull Care has been working closely with a new service provided by Gloucestershire Care Providers Association to keep any hospital stays for care home residents to a minimum.

The teams at Lilian Faithfull Care liaise closely with NHS rapid response services and GP surgeries to keep residents out of hospital.

However, when a hospital visit is unavoidable the new ‘trusted assessors’ Netty Wyndham-Wade and Kate Counter at GCPA can quickly be by a resident’s bedside in hospital, giving immediate feedback on the situation, acting on behalf of the charity’s care homes.

During a hospital stay the ‘trusted

assessors’ may visit a resident several times which can give great reassurance to residents and their families.

They are key in ensuring a swift discharge and smooth transition back to their residential or nursing home.

Suzanne Booker, director of care at Lilian Faithfull Care, said: “The trusted assessors have quickly become a valuable asset to the charity.

“They are an independent conduit between our care homes and the hospital, giving a holistic picture of any hospital stay.

“They are excellent at ensuring a good discharge, bringing our residents safely home back to their familiar environment.

“They put the resident’s needs first at all times.”

Ensuring a hospital stay as short as possible is particularly important for residents’ recovery.

This potential level of deterioration can have a huge impact on a resident’s quality of life; for example it could be the difference between being mobile or not.

Therefore everything the trusted assessors do in helping to implement a swift and safe discharge back to the care home has a significant impact on a resident’s rehabilitation.

The GCPA project has been modelled on successful programmes elsewhere in the country. Currently the GCPA project has two assessors,

Kate, a registered nurse for over 35 years and Netty with over 35 years’ experience in adult social care.

They have direct access to the electronic patient records in hospital and liaise with the medical teams to give updates to care homes on their residents’ situation, freeing up care home resources.

The trusted assessors do not make clinical decisions or influence the situation but they gather information from their independent and experienced standpoint.

All care home providers in Gloucestershire can access their expertise and they hope as the benefits of the project are seen in action the project will expand.

Register now!

The Care Show is coming to London in 2024 Join us in the capital for the Care Show London! You can expect the same inspiring and forward-thinking experience that you get at the Care Show Birmingham.

24-25 April 2024 ExCeL London

Access all areas

Join the conversation: #CareShowLondon24 @CareShow

@CareShows

Register your interest!

Scan the QR code or visit www.careshowlondon.co.uk/caringuk /Care-Show

Organised by:

16

CARINGNEWS

Home fulfils resident’s wish of returning to family-owned shop A NEWBURY care home resident was delighted to pay a visit to her family’s knitting shop – which has been in her family for four generations.

When the team at Care UK’s Winchcombe Place learned that 85-year-old Anne Cummings was keen to give her friends at the home a tour of her old workplace, they were determined to make it happen.

Anne’s grandma Rita founded Purlescence, a knitting shop in Maidenhead, in 1940.

As a child, Anne spent much of her free time at the store, helping her mum run the shop and learning to knit herself.

Having remained in the family for more than 80 years, the shop is now owned by Anne’s daughter Sarah.

To help fulfil her wish, the team at Winchcombe Place arranged for Anne and her friends from the home – Alma, Audrey and Sonia – to visit the shop, where they were welcomed

by Anne’s daughter with tea and cake, as well as having the opportunity to

discuss knitting techniques and share projects they are working on.

Anne said: “It was an amazing trip out.

“The shop looked as beautiful as ever – I’m so proud of it.”

The visit was part of the home’s Wishing Tree Initiative, which

encourages residents to put wishes forward, allowing them to reconnect with a past hobby or try something completely new – from flying on a plane to enjoying a fish and chip supper, no wish is too big or small.

Shirley Summerbell, home manager at Winchcombe Place, added: “Anne absolutely loves knitting – she’s always got a project on the go and has even helped a few of her fellow residents learn the craft.

“When she shared that she would love to show her friends at the home her family’s knitting shop, the team were thrilled to make it happen.

“Our Wishing Tree initiative is a wonderful way for residents to share their passions and ambitions and it’s hugely rewarding to be able to make these a reality.

“Anne’s always sharing stories from her time at Purlescence and is so proud of her family’s legacy, so she was delighted to be able to go back and relive those fond memories with her friends.”

Group throws party for longest serving employees PARKLANDS Care Homes has paid tribute to its longest serving employees as the company celebrates its 30th anniversary.

More than 100 care staff from Tain, Aberlour, Keith and Buckie were invited to a celebratory dinner at The Mansefield Hotel in Elgin to mark the occasion.

The celebrations began with a specially recorded performance of ‘Lean on Me’ by the Heartstrings Choir, which includes residents from Speyside in Aberlour and Glenisla in Keith.

There were also video messages of support from Highland Councillor Alasdair Rhind, entertainer Isla St Clair, Sir Jim Walker CBE and Clare Russell, former Lord Lieutenant of Banffshire.

Long serving manager Shona

Conlin delivered a Doric ‘Ode Tae Parklands’ charting the history of the company over 30 years, before presenting managing director Ron

Taylor with a silver quaich as a thank you from the Parklands team.

He said: “You are the heartbeat of this organisation, the pillars of

support for those who depend on us.

Each and every one of you has contributed to the warmth and kindness that defines Parklands.

“It’s not just a workplace – it’s a home filled with love and care.

“You are the unsung heroes who turn the ordinary into the extraordinary, day in, day out.

“In those early days, there were no manuals to guide us, no roadmap to success.

“What made all the difference was the remarkable people who stood by us, and who have made Parklands the success it is.”

A new video celebrating the group’s 30th anniversary and looking forward to its next phase was also unveiled.

The evening was hosted by Alex Fleming, well known on the afterdinner circuit.

Music, exercise, animals and art celebrated A HOME in Yorkshire that specialises in dementia care is championing the benefits of diverse therapies after measuring the impact of additional movement, entertainment and stimulation activities experienced by those living within its community.

Lofthouse Grange and Lodge Care Home provides residential and dementia care to the people of Wakefield.

It is part of the Orchard Care Homes portfolio, a provider which has 23 sites across the north of England and the Midlands.

Home manager Krzystof Bialczyk said: “Every person is unique, so a diverse range of activities ensures our community enjoy some variety, remembering things they have always enjoyed as well as learning new skills and fun experiences.

“There is clear evidence that therapy involving music, animals and movement is effective in stimulating social interaction, enhancing mood,

reducing anxiety and offering selfexpression. We have seen residents unlock memories of similar activities they took part in when they were younger which helps give them a sense of self and identity.

“Dementia affects language and cognitive awareness, so whether it is relaxing artwork to focus the mind,

or energetic dancing to encourage movement, this all makes a positive impact on the lives of the people we care for.”

Every resident at Lofthouse Grange and Lodge is invited and encouraged to participate in a timetable of exercise, music, animal and arts and crafts therapy.

This includes armchair exercises once a week and bi-weekly visits from an exercise therapist, singalong sessions where residents are encouraged to dance, performances by local singers twice per month and musical activities using pom poms and balloons.

Guests and staff are invited to bring in their dogs regularly for residents to meet and pet and the community also cares for and hatches chickens, which go on to be adopted by a local farm.

A farm experience takes place annually, allowing residents to engage with a range of animals and is planned to take place again in spring 2024.

Arts and crafts is arguably the most popular activity amongst residents, taking place three times per week and involves painting the wildlife seen in the home gardens and seasonal activities such as pottery plate classes, with creations going on display for Halloween and Christmas.

18

CARINGNEW YEAR NEW LOOK

New care home starts developing relationships with community CLAREMONT Manor, a new Maria Mallaband Care Group home set to open in the near future, is already lining up projects to fulfil the care group’s pledge to support and serve local communities.

The £13million state-of-the-art facility, due to open in the near future, is forging links and building relationships with the help of Sabrina Waterhouse, home lead – customer relations manager for the operator’s newest sites.

Work so far includes sponsoring local events and joining community engagement projects, including taking part in the Dawlish and

Sabrina Waterhouse

Teignmouth EAT Festivals, volunteering at the Dawlish Carnival, donating to the local food bank and supporting the local Co-Op Funeralcare with their superherothemed coffee morning.

Sabrina has also hand-delivered tea room/care packages to the local emergency services in Teignmouth and Dawlish to thank them for all they do in the community, especially during the recent storms.

The care home also hosted an ‘Understanding dementia’ talk, which was led by head of dementia development Laura Steward.

The event allowed those in attendance to learn more about dementia and how to support those living with the condition.

Attendees also had the opportunity to ask any questions that they had about the new care home and services offered.

Their second talk took place in partnership with LCS Legal Services Group and Maskery Wealth Management, where the local community were invited along to learn how best to prepare for their loved one’s futures as well as their own.

“Being an integral part of the community, we serve, working with local charities and organisations, is integral to the MMCG approach,” said Sabrina.

“It can be far too easy for care homes to become inward-looking and closed off from the place in which they’re based, but that is the opposite of the way we work at MMCG. “We believe that by being engaged with our localities, taking part in the life of the town and working with and for the wider community, is a key part of what keeps our homes vibrant.

“It enhances the lives of those living with us and enables us to be a positive force in the communities we serve. We want to be able to offer an exceptional experience for those living with us and bring benefits to a wider area too.”

The new luxury home will provide residential, dementia, nursing, respite, day and end-of-life care in a

five-star environment.

Claremont Manor will boast large en-suite rooms, private patios, lounges, restaurants, communal areas and many facilities including a salon, wellness suite and cinema room.

The home, which will offer residence to up to 71 people, will also be creating up to 75 jobs when at full capacity.

Roles will include care staff, hospitality staff, administrators and lifestyle coordinators.

Sabrina added: “Being involved in the Dawlish life is a huge priority for us, so we are starting out as we mean to go on.

“We look forward to getting even more involved once Claremont Manor is open.”

Planning a fresh look for the new year?

ARE you planning a refurbishment this year?

Looking for furniture, upholstery fabrics, curtains/blinds, flooring, tableware, linens, towels and bedding, artwork, commercial kitchen or laundry equipment?

Need interior design ideas or building and decorating services?

Even with a small budget we can work with you to achieve the look you desire, and we have

no minimum order or long-contracts.

Do visit our website at www.access21interiors. co.uk for some initial inspiration, and don’t hesitate to get in touch with any questions.

It’s a fresh start for Access 21 too, as we’ll be operating from new premises in Southampton from the start of February.

Enquiries: Email eda@access21ltd.co.uk or call 02380 179845.

Kiara – FR dimout fabrics and dimout curtains

SKOPOS has added a new dimout quality into the portfolio to expand its ‘Accents’ offer.

Kiara dimout has been specially selected for its’ broad colour palette, soft handle and elegant drape, as a perfect, simple, textured solution for contract curtains.

As a dimout, Kiara fabrics will significantly reduce light transmission in a room, without sending the room into complete darkness.

Our dimout fabrics provide more than 97 per cent light reduction, maintaining full privacy but allowing nature just to nudge through.

With thermal properties, dimout fabrics help keep heat within the room, as well as providing a neat visual finishing solution.

Kiara also increases sound absorption in the room, due to the nature of the weave, providing an acoustic solution for commercial spaces.

Kiara comes in a palette of 26 colourways, perfect to pick out colours within interior schemes, and tones which work alongside the many designs options Skopos has on offer.

The collection meets the requirements for flame retardancy standards across the UK and Europe.

Skopos is also pleased to announce its achievement of Carbon Neutral status in 2023.

This accreditation emphasises Skopos’ commitment to more sustainable business practises and, alongside this, a focus on product which is environmentally conscious.

Skopos offer fabric only or a complete fitout service, including design, measure, made-tomeasure curtains / bedding and installation.

Enquiries: Email sales@skopos.co.uk or for free samples visit skoposfabrics.com

19

CARINGNEW YEAR NEW LOOK

Mayor opens new dementia suite at family-run care home A WEST Heath care home welcomed the Lord Mayor of Birmingham to officially open its new dedicated dementia suite – further enhancing its reputation as a beacon for dementia care in the region.

Austin Rose, a state-of-the-art care home, recently invited Lord Mayor of Birmingham, Councillor Chaman Lal, to cut the ribbon on its 29 bedroom Memory suite.

Located on the first floor of the care home, the new community hub features a designated sports area, music area, garden area and a quiet area with two lounge and dining suites to offer something for everyone.

It also offers enhanced security measures to keep residents who choose to explore their community safe, with layouts and designs that promote familiarity.

Residents will be offered a variety of activities and engaging programmes, whilst also benefiting from personcentred care that prioritises their individual needs.

Deena Heaney MBE, dementia lead at Macc Care, said: “The newly opened Memory suite at Austin Rose provides a stimulating, orientating environment for residents living with dementia.

“It displays excellent signage

containing word and pictorial information to explain a rooms’ usage and purpose, individualised bedroom door signage to help with orientation, and way finding to support a person to locate their own room independently.

“It also features delightfully themed corridor areas relating to sports, gardening and music, which are adorned with interesting, stimulating items to see, touch and enjoy whilst

exploring the community.

“The suite is a place where people can spend time either relaxing, meeting with friends and chatting to staff, and reminiscing about the themed items.

“We look forward to enriching the opportunity for activity and socialisation to enhance quality of life and well-being.”

The decision to open the new Memory suite came after the home

noticed a rising number of enquiries from individuals living with dementia, with there being a noticeable scarcity of dementia specific suites in the West Heath area.

In an effort to support the community and raise awareness, Austin Rose has taken steps to address this gap. Additionally, the home is planning to host a dementia café to further contribute to community support.

Advertiser’s announcement

For more than 50 years Barons has manufactured handcrafted high-quality furniture specifically to meet the needs of the care markets, providing outstanding levels of customer service with a refreshing personal touch that their customers can rely on.

Perfect results every time come as standard with Barons – the healthcare furniture specialist Experience counts Barons has earned an enviable reputation working with architects, designers, and project managers, and directly with many leading lights within the healthcare sector, helping them to complete their projects on time and within budget, providing unwavering levels of quality, service, and guidance across the UK. Whether it’s a traditional care setting you desire or a more modern, contemporary interior, Barons

contract furniture can provide comfort, durability, and stunning design choices across a wide-ranging portfolio of furniture applications that are guaranteed to meet your needs.

Fabulous eclectic design ranges and beautiful anti-microbial, fireretardant, and water-resistant, easyclean fabrics, with those special soft furnishing finishing touches, help you create safe, friendly environments.

Your perfect partner Looking to revamp and refurbish your interiors and get your new furnishing plans in place for 2024? Barons is your perfect partner, they will identify your requirements and supply the perfect furniture for any room; whatever you’re looking for, you’re guaranteed to find furniture that will rejuvenate your housing.

The Barons team loves the opportunity to work with customers and help them develop their ideas and concepts, to deliver the best possible results for customers, employees, and residents on the completion of every project; delivering finely crafted contract furniture with eyecatching designs, paired with quality

existing customers and their residents better understand Barons’ products and make fully informed choices about the furniture that will help them create the beautiful interiors they desire.

materials, superb craftsmanship, and unprecedented levels of customer service.

Unique service offering Barons remains one of the main innovators in the market; concepts like their display van service see Barons going the extra mile, bringing carefully selected items of crafted quality furniture directly to you, wherever you might be.

The service helps potential and

Looking to the future The latter part of 2023 has seen Barons’ planned expansion programme taking form.

In addition to their head office and manufacturing facilities in Lytham, Barons has recently moved into a new Leyland Distribution Centre, a purpose-built logistics and warehouse unit in Leyland, Preston.

The new facility will help Barons increase capacity and keep pace with their growing customer base.

The unit will also house a great new showroom and will be ready for visitors in early 2024, however, if you are already planning a project and can’t wait until then, you can book a display van appointment or visit the Barons team at their current showroom today.

Call 01253 741940, email sales@baronsfurniture.co.uk or visit www.baronsfurniture.co.uk

20

CARINGNEWS

Can music help reduce depression in residents with dementia?

A STUDY from the University of Nottingham is set to look at how music intervention can help those living in elderly care with mental conditions like dementia and depression.

The School of Sociology at the University of Nottingham is taking part in the international-scale study called MIDDEL – Music Interventions for Dementia and Depression for Elderly Care.

Researchers hope to discover how incorporating music into the daily routine of residents living with depression and dementia in care homes affects their symptoms and quality of life.

Academics at the University of Nottingham have partnered with local care home provider Runwood to provide and study the effects of music interventions.

Researchers hope to measure the impact that frequent participation in music interventions can have on the mood of residents.

Professor Justine Schneider, in

the School of Sociology and Social Policy, said: “We know that many people respond well to familiar music despite their cognitive problems.

“This study will help to understand how two approaches to delivering music affect care home residents.

“One approach is formal music therapy, the other is choir singing.

We’ll also be looking at their respective costs in a follow-on study with the London School of Economics.”

Nia Alston Holmes, wellbeing

lead at Maun View care home in Mansfield, which is participating in the study, added: “It’s sparked off quite a movement within the home to incorporate music into their routines.

These musical intervention sessions were just absolutely brilliant.

“There were those residents that got involved who are ordinarily quite more reserved and reluctant to get involved, and yet music has its own language for them.”

The study is designed to compare different approaches to musical activities in different combinations, which will help conclude what a critical ‘dosage’ might be if effects are found.

In due course, the MIDDEL study will help to figure out what kind of music works best for which residents and at what cost.

The MIDDEL study is taking place in Australia, The Netherlands, Norway, Germany, Turkey and the UK, with 16 UK care homes chosen to take part.

The results of the study, which will include the UK data, are expected to come out later this year.

Operator achieves gold standard for end-of-life care DEMENTIA specialist Belong has earned the Quality Hallmark Award for demonstrating best practice in end-of-life and palliative care for its customers at its Warrington and Newcastle-under-Lyme villages.

Assessors from Gold Standards Framework – the national organisation responsible for training and quality standards in the sector – praised the not-for-profit group’s ‘village living’ model as conducive to high care standards and helping to promote the independence of people as much as possible.

Activities provision, focus on exercise and falls prevention awareness, and relationships with external bodies such as music therapy charity Nordoff and Robbins were amongst the examples of strengths highlighted.

The report commended ‘clearly dedicated staff’ who work alongside families to prepare for the final stages of life, prioritising dignity, compassion and a person-centred approach.

Family communication and Belong’s in-house Admiral Nurse were also cited as key indicators in

the appraisal which summarised: ‘whole team support for residents and families at end-of-life, from the housekeeping team to reception and all care staff.’

The evaluations also took into account family testimonials,

including one wife of a resident, who said of the carers: “They don’t just care for the residents, they do actually love them … [we are] very appreciative of all the support offered to us. When things are not good, they are always there.”

Sue Goldsmith, Belong’s chief operating officer, added: “Dealing with the subject of death is often still taboo, but we recognise how imperative it is that we support customers to experience a good death.

“This starts with being able to open channels of communication, both with residents and their families, to prepare well for end of life.

“Providing exceptional care that meets people’s preferences is never more important than at this difficult time.

“We are therefore pleased to be accredited with two sets of top scores for the GSF Quality Hallmark Award, which serve as testament to the hard work and dedication of our teams who have perhaps one of the most challenging but rewarding of jobs.”

The news comes as Belong’s dementia cafés, B’s Café, also continue its monthly sessions open to people living with dementia and their loved ones.

The valuable support network offers a complimentary activity and the chance to speak with an Admiral Nurse about specialist dementia care.

Demand drives new beds at care home MALSIS Hall near Keighley, has increased its care home beds from 19 to 35 due to growing demand from commissioners.

The new beds, which have received Care Quality Commission approval, are fully accessible to cater for individuals with complex physical and mobility issues as well as their mental ill-health.

As the number of referrals increase, further nurses and support workers will be recruited, leading to more employment opportunities for local people.

Sally-Anne Redhead, registered manager at Malsis Hall said: “We

place the emphasis on maximising quality of life and reducing admissions to hospital.

“Working closely with both the local authority and the Care Quality Commission, this has led to registering more care home beds to holistically support people with complex mental health conditions on their journey to recovery and independence.

“Government guidelines are aimed at ensuring individuals spend the least time possible in a hospital setting, and our stepdown services have had significant success in enabling people to be

as safe and independent as they possibly can be and provide a clear care pathway back into the community.”

Malsis Hall specialises in supporting people with complex mental health conditions along their recovery journey.

As well as the care home beds, which are in small suites, there are also more independent studio apartments, which provide a clear care pathway and give various living and support options to match needs, whilst enabling the individual to live in the least Malsis Hall registered manager Anne Redhead with restrictive environment safely. care home manager Craig Chatburn.

Health & Social Care Lawyers You Can Trust

“Growth is never by mere chance; it is the result of forces working together.” James Cash Penney

sols@gordonsols.co.uk www.gordonsols.co.uk London 020 7421 9421 | Guildford 01483 451 900

22

CARINGNEWS

Residents that love knitting do darn good job for neonatal unit

TWO care home residents have knitted more than 160 items for Bradford Royal Infirmary’s Neonatal Unit, after rising to a challenge set by a member of staff.

Jean Rhodes, 89, and 83-year-old Pauline Robinson are members of the knit and natter group at Czajka Care Group’s Brookfield facility in Nab Wood, Shipley.

Activities coordinator Andrea Ingham said: “We set up the knit and natter group so anyone who enjoyed knitting could get together and enjoy each other’s company whilst knitting.

“We provide all the wool and knitting needles and we soon realised what keen knitters Jean and Pauline are.

“We are always looking at ways in which our talented residents can support the local community, and we thought linking up with Bradford Royal Infirmary would be a great project.

“We talked to Jean and Pauline about our idea, and they were very keen to rise to the challenge.

“We know people who work at the hospital, and they explained that they always need bonding squares, bonnets and blankets, so we got to work.”

Jean, who moved into Brookfield

Members of the team from the Neonatal Unit with Jean Rhodes, Andrea Ingham and Pauline Robinson pictured centre front. four months ago, said: “It’s lovely to Care Group’s retirement homes at come back to Nab Wood after living Fairmount Park before moving into with my daughter in Mexico. I used Brookfield in 2022. to be the head secretary and bursar She added: “I used to work for the at Belle View Girls School, so I didn’t fashion brand Gratton before retiring have much time to knit in those and have family that I often knit for. days but since retiring I have always “When Andrea talked to Jean and I enjoyed knitting. about the babies at the hospital, we “It’s nice to be a part of the knit and both knew we wanted to help. natter group and Pauline and I started “The bonding squares are used to work on the things for the hospital in give the babies their mum’s scent, but October.” they can only be used once, so they Pauline initially moved into Czajka need lots of them.”

Andrea added: “Jean and Pauline have totally taken this on as their own project and been very serious about it.

“After dinner they often go straight back to their knitting instead of other activities, and we can’t believe the number of bonding squares, bonnets and blankets they have made in such a short space of time – it’s very impressive.”

The trio all visited Bradford Royal Infirmary’s Neonatal Unit to hand deliver the items.

Andrea added: “The team were ever so grateful to us, and it has made Jean and Pauline feel very valued.

Everyone at Brookfield is super proud of what they have achieved, and Jean and Pauline have enjoyed the whole project so much they plan to keep going.

“We are therefore going to hopefully be working with Airedale Hospital to do something similar. We are also in talks with Bradford Royal Infirmary to see if Jean and Pauline can volunteer at the hospital, as they are both very able and enjoy helping.”

Bradford Royal Infirmary’s Neonatal Unit provides all levels of newborn medical care and intensive care to babies from Bradford and across the Yorkshire region.

Home celebrates housekeeper’s 35 years of dedication CARE South’s Maiden Castle House in Dorchester has marked the achievement of Alison Cassidy, one of the housekeepers, who is celebrating 35 years of service with the organisation.

Her unwavering commitment and passion for her work has made her an integral part of the care home.

Ash Smith, home manager at Maiden Castle House, added: “Alison’s dedication and positive spirit have been a cornerstone of Maiden Castle House for over three decades.

“Her commitment to her role and

the well-being of residents is truly commendable.

“We are proud to have her as part of the team and look forward to many more years of working together.”

Alison’s journey with Care South began when it was still part of social services.

Over the years she has been an invaluable member of the team, witnessing the growth and transformation of Maiden Castle House, originally based in Weymouth, and later moved to the current home in Dorchester in 2007.

What sets Alison apart is not just her impressive tenure but her consistent dedication to her role.

She has adhered to the same shift pattern throughout her entire career, showcasing her reliability and commitment to maintaining the highest standards of care for the residents at Maiden Castle House.

Alison is renowned for her infectious smile, bringing joy to both residents and colleagues alike.

Her cleaning trolley is not just a tool for maintaining cleanliness; it’s a mobile source of positivity, complete

with music that accompanies her on her daily rounds. Incorporated into Alison’s routine are familiar elements, providing a sense of comfort to those in her presence.

Alison added: “I am absolutely thrilled to be celebrating 35 years with Care South. It’s been an amazing journey, and I am grateful for the opportunity to contribute to the wellbeing of residents in our care.

“The support from my colleagues and the wonderful atmosphere at Maiden Castle House have made every day a joy.”

Advertiser’s announcement

Maximise the strategic, financial and logistical advantages of Forbes’ Complete Care solutions AS WE step into 2024, strategic decision-making remains crucial for sustained success in any industry, with care homes concentrating on optimising efficiency and streamlining operations.

Forbes Professional’s Complete Care solutions offer compelling benefits for care homes, enhancing cost, environmental, and operational efficiency.

Renting commercial laundry appliances eliminates the need for significant upfront investments in purchasing and maintaining equipment, allowing care providers to preserve capital for other critical operational needs.

Forbes’ all-inclusive monthly rental payments create a predictable and manageable expense structure,

aiding in budgeting and financial planning for stability amid economic fluctuations or unforeseen challenges. Renting these appliances also provides the agility to scale operations based on changing needs and access to regular upgrade

opportunities.

As the proud national distribution partner to Miele, Forbes Professional ensures clients have the latest technologies, promoting optimum user, water, and energy efficiency.

As a responsible service partner we are firmly committed to helping care homes align with sustainability goals.

Servicing commercial laundry appliances can be time-consuming and costly, but Forbes’ rental agreements include both reactive and preventative maintenance services at no extra cost throughout the contract.

The responsibility of breakdowns and obsolescence is transferred to Forbes’ expert teams, enabling care homes to redirect internal resources toward their core competencies.

Serving stand-alone care homes and national care groups, Forbes’ multi-award-winning teams provide a streamlined nationwide response on a localised basis.

Established in 1926, Forbes delivers a wealth of expertise in laundry solutions. Clients benefit from the knowledge and support of professionals who truly understand the intricacies of laundry equipment and ongoing servicing.

Renting commercial laundry appliances is a positive strategic move that helps care providers enhance efficiency, reduce costs, and achieve a new level of operational excellence.

Call 0345 070 2335, email info@forbes-professional.co.uk or visit www.forbespro.co.uk

23

CARINGNEWS Advertiser’s announcement

Richard Woodward, general manager of apetito’s care home division, looks at how care homes can reduce costs and improve efficiencies in the kitchen.

New year, new ways to save money on mealtimes yet serve prime quality meals 2024 may be a new year but we know that many care homes are continuing to deal with a real host of continuing issues.

A recent Care Quality Commission report found that a combination of the cost-of-living crisis and workforce pressures have had a significant impact on the sector.

It details how adult social care providers are struggling to pay staff in-line with inflation, as well as facing increased running costs, including electricity and food1.

While we know there is not a simple fix to these deep-rooted issues, there are some changes care homes can make, specifically around their catering provision, which can help to alleviate the cost and labour pressures, whilst still delivering consistently great tasting, nutritionally balanced menus.

At apetito we can help care homes save money on their catering through reducing labour, waste, and associated costs, whilst enabling them to meet a wide and diverse range of nutritional needs that supports residents’ care.

We know that food waste and portion control can have a significant impact on the amount of money care homes spend in the kitchen. Every meal uneaten has a cost implication.

And, the number of residents booked for mealtimes can change unpredictably, for example residents can arrive back from hospital appointments later than expected or a relative may

arrive and take them out meaning they miss a meal.

Having a pre-prepared meals service helps make it easy for kitchen staff to cater for different numbers with minimal notice, whilst also managing portion control, producing less food waste, and streamlining efficiency.

Another key benefit of partnering apetito is that our pre-prepared meals model requires 50 per cent less staff to deliver high quality, nutritious meals that help to ensure residents’ health and wellbeing.

Staff can cook all our meals easily from frozen meaning that with some initial training, the complexities of managing kitchen teams and ensuring cover can be reduced significantly – and this means a notable reduction in costs.

Against the backdrop of skilled labour shortages,

this is proving highly desirable, helping care homes overcome fruitless recruitment efforts for chefs capable of handling the dietary complexities that residents require.

With apetito’s service, care homes are better protected from labour shortages and able to manage catering costs and reduce time spent in the kitchen without compromising on quality.

Another real benefit is that with apetito costs are fixed, which totally removes the headaches and stress of having to understand costs and how these can be controlled.

The impact of inflation on care homes’ weekly shopping bills are removed, with kitchen and management teams enjoying full transparency of costs, whilst still being able to relax in the knowledge that there is no reduction in mealtime quality.

Through a combination of leaner labour structures, controlled costs and reduced food waste we are able to deliver ultra efficient financials, which help give care homes more money and resources to dedicate back to frontline care. Why not make the change this year?”

Reference 1. Care Quality Commission (2023) State of Care 2022/23, CareQualityCommission. Available at: https://www.cqc.org.uk/ publications/major-report/state-care/2022-2023 (Accessed: 16 January 2024).

Discover more about apetito’s care home service at https://apetito.link/CaringUK

Advertiser’s announcement

Care Show London launches its conference programme A NEW year came by and with it, new learning opportunities, policy updates and a renewed commitment to making social care better.

And where better to do this than at the Care Show London, surrounded by a contagious feel-good energy and thousands of care professionals sharing the same passion?

The Care Show London, taking place on April 24 and 25, brings a conference programme that reflects on the needs of all care professionals, regardless of where they are in their careers.

For the spring event there is a big focus on celebrating the voice of care and providing informative positive takeaways for all attendees.

When creating the programme, the content team worked closely with an advisory board to ensure all the sessions achieved a high standard of educational quality and provided a comprehensive approach to all areas of social care.

The different subjects are delivered across six theatres, with the main and most pressing topics taking place in the Care Keynote Theatre, and there are dedicated areas for technology learning, business development, and all topics related to the workforce.

In addition to our theatres, you will

n Vicki Pickering – head of sales at Hallmark Care Homes.

find two other designated learning spaces, with content provided and delivered by our educational partners, The Outstanding Society and the Care Providers’ Voice.

Some session highlights you will find this spring are: ‘The New Single-Assessment Framework: Making It Work For You & Your Organisation’ – Care Keynote Theatre n Julie Rayner – care quality, governance and compliance director for Hallmark Care Homes. n Lisa James – homecare registered manager at Kingsway Care. n Louie Werth – director of Care Research. n Jonathan Cunningham – chair and founder of Care Manager’s Inner Circle.

‘The Future Workforce: Inspiring the Next Generation to Choose Careers in Care’ – People, Workforce & Wellbeing Theatre n Sadie Torres – project learning coordinator with Guided Innovation. n Alex Ball – operations manager at Stow Healthcare. n Megan Knight – carer at Caroline Care for You Ltd. n Thomas Vaughan – registered manager at Tamworth Home Care.

‘The Fundamentals of Selling to SelfFunders in 2024’ – Business Theatre n Carl Roberts – associate sales and marketing director of Boutique Care Homes. n Lisa Vile – sales and hospitality manager at Athena Care Homes Ltd.

‘Meeting the Call for New CQC Evidence: A Tech Shopping List’ – Technology Theatre n Geraint Thomas – technology transformation partner at Guided Innovation View the conference programme at https://www.careshowlondon.co.uk/ conference-programme-2024 Come and meet with 150+ leading suppliers, explore the latest products and services for the sector, and find other care professionals to network and collaborate with.

Care or healthcare professionals can register for a complimentary pass at www.careshowlondon.co.uk/caringUK

24

SELLING CARE HOMES NATIONWIDE

lamontjohnson .com LOOKING FOR A DISCREET SALE? PHONE FOR A

NO FREE

S NT FEE NO OBLIGATION

UPFRO

MARKET APPRAISAL

07920 475 440 Office@lamontjohnson.com

Property, finance, insurance, training & recruitment

MP visits age-exclusive scheme in Oldham DEPUTY Labour leader Angela Rayner donned a hard hat in a visit to the new McCarthy Stone retirement community, Sydney Grange, coming soon to Failsworth, Oldham.

The MP for Ashton-under-Lyne in attendance with Councillor Pete Davis joined the Sydney Grange team, including Forge Construction Management’s site manager Dave Crozier and McCarthy Stone’s managing director Martin Brown, to take a closer look at the development plans and view the construction progress.

Sydney Grange will boast a collection of low-maintenance, energy efficient and affordable privately owned apartments, designed to support over 60s to make the most of their retirement years.

To make retiring in style more accessible, properties at Sydney Grange will be exclusively available as part of a government-back scheme in

conjunction with Homes England.

The scheme, called Older Person’s Shared Ownership, looks to provide a helping hand for those wanting to downsize by reducing the upfront cost of a new McCarthy Stone retirement property, through

providing a choice of home ownership options up to 75 per cent, and if 75 per cent is purchased there is no rent to pay on the remaining share The properties will become available to reserve off-plan in early 2024, while

LAMONT NO

first occupants are expected to make the move late Summer 2024.

Martin said: “We are delighted Angela Rayner was able to take the time to visit Sydney Grange.

“We are currently experiencing a housing crisis in the UK, where there are not enough suitable homes to support our ageing population, and this is leading to many older people not being able to access the support and the care they need.

“Our Failsworth development is aimed specifically at enhancing the availability of more affordable housing in and around the Oldham area through the OPSO scheme, so retirees can enjoy the lifestyle they’ve dreamed of without having to pay the full price.”

The forthcoming development is set to meet the needs of those aged 60 and over seeking an independent retirement with community at its heart.

LamontJohnson

JOHNSON P R O P E RT Y ADVISOR S

TO THE CARE SECTOR

FEES PURPOSE BUILT YORKSHIRE HOME T N O UPFR

SOLD

DISCREETLY SOLD IN BUSY START TO 2024

Lamont Johnson opens 2024 with the completed sale of a purpose built East Yorkshire Home!

We are delighted to confirm the completed sale of the 34 registered, single storey home in a suburb of Hull.

COUNTRY COURT CARE HOME HULL EAST YORKSHIRE

The Home, located in a very pleasant residential area with many amenities close by has excellent access to the M62.

It was purpose built in 1995 by Martin Hall and his family and offers all single bedrooms all ground floor accommodation.

The Home has been acquired by the Warwick based first time buyer Dr Shaid Sohail and Lamont Johnson wish him and his family all the very best in their new venture.

R OVE

S YEARRIENCE EXPE HOMES CARE IDE G N I L SEL ATIONW N

42

REGISTERED FOR 34

LOOKING FOR A DISCREET SALE? PHONE GRAYSON OR DAWN TAYLOR TODAY

01937 842 758 m.07920 475 440

Office@lamontjohnson.com

lamontjohnson.com

Lamont Johnson LAMONT

JOHNSON

SOLD

P R O P E RT Y ADVISOR S

VALERIE MANOR CARE HOME WORTHING WEST SUSSEX

TO THE CARE SECTOR

REGISTERED FOR 23 WITH CURRENT PLANNING PERMISSION FOR FURTHER 30 BED UNIT

A TRULY UNIQUE WEST SUSSEX HOME DISCREETLY SOLD Smart Care Homes 4 Chaucer Road Worthing BN11 4PB

Lamont Johnson

Dear Grayson and Dawn RE: Sale of Valerie Manor on behalf of Smart Care Homes I never thought I would approach anyone to sell one of my homes, especially as my intention has always been to grow my group.

But due to ill health reasons I had to take this step.

I still remember when I called you, and how you and Dawn supported me from that point all the way through to completion. Selling a home can be stressful, but if you have the right people to do that, the process can be made easier, which you helped to do.

I wanted the home to be sold discreetly, without online advertising, which you did and we received offers within weeks of instruction.

Thank you for all your support and I would recommend you with no hesitation.

Kind regards Asim Chaudhary Managing Director Smart Care Homes

NO

R OVE

S YEARRIENCE EXPE HOMES ARE C G N SELLI NWIDE NATIO

42

S E E F T N O R F P U

Lamont Johnson is delighted to confirm the recent completed sale of the unique Valerie Manor in Steyning, West Sussex!

The Care Home with Nursing is registered for 23, fully management operated and has a CQC rating of overall “Outstanding”.

All resident’s accommodation is on the ground floor and is all single, all ensuite.

In addition, the Home has current planning permission for a new 30 bed standalone unit in the grounds.

The Home attracted substantial interest throughout the market from day one and has been sold on behalf of Mr Asim Chaudhary of Smart Care Homes Group Limited.

The Home has been acquired by the Weybridge, Surrey based first time buyers Mr Suman & Mrs Bindu Konkumalla.

This sale simply confirms the continuing strong demand that exists for Homes throughout the South East

GRAYSON AND DAWN TAYLOR SELLING CARE HOMES AS AGENTS SINCE 1981

Our success in the sale of Care Homes is second to none in the care sector, and has been achieved through the 42 years experience of principal directors, Grayson and Dawn Taylor specialising solely in the discreet sale of Care Homes, Learning Disability Homes and sites/developments for C2 use nationwide

IF YOU ARE LOOKING FOR A DISCREET SALE

PHONE GRAYSON or DAWN TAYLOR TODAY

01937 842 758

m.07920 475 440

Office@lamontjohnson.com

26

Operator unveils new vibrant hub Care group opens its door to inspire future workforce CARE UK has partnered with the Careers & Enterprise Company on its ‘Open Doors’ project, which provides secondary school students the opportunity to learn about the careers available to them within a care provider and explore working in a home ‘behind the scenes’.

The first ‘Open Doors’ event at Care UK was hosted at Silversprings care home in Thorrington. Year 10 students learnt about the variety of careers available within a care home, as well as careers across the company, including within Care UK’s Colchester based support centre.

Omar Taylor, Care UK’s regional director for Essex, said: “I am delighted for us to have hosted this opportunity for local students, so that they can learn more about a career in care and how care homes operate.

“I am proud that, as a region, we are working hard to pilot a formalised work experience programme to further allow those interested in a career in care to learn more and experience the workplace.

“We have a number of early career initiatives that we are developing,

and we are also working with SEND schools and disadvantaged groups to raise awareness of what they can achieve, and the support on offer.”

Twenty students from St Helena’s School were welcomed to Silversprings with a full care home tour, where they met residents and Care UK colleagues with different academic and career backgrounds.

Students met with carers and nurses, spoke to those working in the kitchen and within hospitality and discussed career pathways and individual journeys with managers.

Following the tour, the students engaged with various Care UK colleagues, from both the support centre and care homes, to learn more about the different opportunities and career development routes available at Care UK. Students were able to ask questions and have an in-depth discussion about the potential professions available to them, as well as hearing colleagues’ stories from their own work experience, early job roles and the lessons they’ve learned over the course of their careers.

CARE South has announced the grand opening of the Kenwith Pavilion and Pantry, a vibrant hub nestled in the grounds of Kenwith Castle.

This multifaceted space, aptly named the Pavilion, seamlessly integrates a convenient shop, a cosy lounge and a charming coffee house to create an environment of food, fun and friendship.

Simon Bird, chief executive officer at Care South, said: “The Kenwith Pavilion is a warm, inviting, and comfortable space designed for residents of Kenwith Castle, Kenwith Gardens and Kenwith Meadows.

“It’s more than just a place to shop; it’s a treasure trove of tasty treats and culinary delights, fostering a sense of community and connection.”

The Pavilion shop is stocked with an array of everyday essentials, from fresh fruits and vegetables to toiletries, ready meals, greetings cards and a selection of curated gifts.

Adding to the allure is the coffee shop, offering an inviting space to savour homemade cakes and a variety of hot and cold beverages.

It is anticipated that the shop will secure a license to serve alcohol so that visitors can indulge in a beer or a glass of wine on the terrace during the warmer months.

Open to all who are connected to Kenwith Castle, including residents of the bungalow developments in Kenwith Castle Gardens and Kenwith Meadows, cottage residents, staff, residents and their relatives, the Pavilion ensures inclusivity.

For those who may find the distance challenging, a six-seater golf buggy is available for transport.

Currently focusing on coffee and cake services, the Pavilion has exciting plans for expansion.

Future offerings will include light lunches, a weekly breakfast brunch, afternoon teas, monthly Sunday roasts, and special themed evenings such as tapas and Italian nights.

The Pavilion will host a variety of events, including quiz nights, games afternoons, film clubs, live music and pétanque challenges on the new pitch.

A weekly fitness class is already underway, and the spacious venue is perfect for larger gatherings such as Christmas parties.

To mark this milestone, the Pavilion was inaugurated with a special party attended by residents, families, and Care South team members.

The celebratory atmosphere created unforgettable memories and officially welcomed this fantastic new facility.

First intergenerational Deal is signed for new village officially opens

Yorkshire care home OCTOPUS Real Estate, part of Octopus Investments and a specialist real estate lender and investor, has announced the addition of an 80-bed care home in Yorkshire to the Octopus Healthcare Fund’s portfolio.

Sandstone Care Group, which has headquarters in Chester and Warrington, will take operational ownership of Manor Farm in Old Malton, North Yorkshire, upon completion of the build.

The home, which will offer a mix of residential and dementia care, is currently in development and has been acquired by Octopus Real Estate for £15.5m via forward funding. Upon completion it will be operated by Sandstone on a 35-year lease.

James Parkin, co-founder and director of Sandstone Care Group, said: “We are delighted to have completed this transaction, providing further much-needed care facilities to the North of England.

“Our growing portfolio of care

homes provide a range of residential, nursing and dementia care services within modern, vibrant communities.

Our focus is always on providing unrivalled person-centred care for our residents in a welcoming environment, and Manor Farm in Old Malton will be no different.”

Manor Farm is due to open to residents in Spring 2025.

Chris Wishart, care home origination director at Octopus Real Estate, added: “We are thrilled to add Manor Farm to the Octopus Healthcare Fund.

We can’t wait for development to start on what will be a purpose-built, fully electric fit-for-future care home that typifies the quality of assets we at Octopus seek to invest in.

“We welcomed Sandstone Care Group as an operating partner last year and they have demonstrated how they deliver high-quality care, so it’s great to be further strengthening our relationship with them through this acquisition.”

THE North West’s first intergenerational care village, home to both older people and young children living and learning together, has celebrated its launch as Lord Mayor of Chester, Councillor Sheila Little declared Belong Chester officially open.

Marking the latest dementia-friendly development by not-for-profit care operator, Belong, the guest of honour unveiled a commemorative plaque before guests were treated to a performance from Sankofa Songsters, the village’s very own intergenerational choir.

A pioneering facility, the village supports older people to live their lives independently, with the site’s integrated day nursery, operated by national charity, Ready Generations, offering extensive experiences for all ages, under one roof.

The nursery children feature in the daily life of residents and tenants, enjoying experiences together including shared mealtimes, stories, arts and crafts, exercise, and

‘prambles’ – rambling with pushchairs – now a familiar sight in Chester.

Patrick Butler, general manager at Belong Chester, added: “We’re thrilled to commemorate our official opening; it’s been a wonderful day full of laughter, joy, and plenty of fizz.

“We invite everyone who has yet to visit us to come and say hello, see what we have to offer, and enjoy a coffee in our bistro, now we have officially arrived.”

Breaking the mould of more ‘traditional’ care environments, the £21million state-of-the-art village incorporates six extended familysized 24-hour care ‘households’, 23 independent living apartments, as well as the children’s nursery.

Centred around a hub of amenities, including a bistro, hair salon and specialist exercise studio, the site is open to the public, creating a bustling environment for customers and the local community.

The organisation’s award-winning home care service, Belong at Home, is also based at the site.

27

Loan to fund intergenerational development taking part in reading sessions for the children, reducing loneliness for them and improving language development, reading and social skills for the children.

The care home and nursery are expected to complete in December 2024 and February 2025 respectively.

The care home will be operated upon completion by New Care, while the nursery will be run by Back to the Garden Childcare (the McGoff Group’s Care Home and Nursery brands).

Tony Throp, director at Puma Property Finance, said: “We are really pleased to be working with McGoff Group on this new intergenerational scheme in Bowdon, which will be our ninth collaboration with them and

reinforces our commitment to the care sector.

“The benefits of interaction between generations have come to the forefront increasingly in recent years and the McGoff Group has a proven track record following its first multigenerational development in Lymm. We’re looking forward to this scheme coming to life late next year and seeing the positive impact it will have on the care residents, children and community.”

The existing building on the site (the Hydro) is a heritage building of significance and will be retained as part of the development.

Chris McGoff, principal at McGoff Group, added: “Puma Property

Finance has provided senior debt facilities totalling almost £13m to McGoff Group to assist with the financing of our multi-million-pound, multigenerational scheme in Bowdon.

“Thanks to their support we will be able to transform the derelict hotel site into a thriving space for children and the older generation to enjoy.

“As always, we have found the Puma team to be extremely proactive throughout the process, engaging with us in a truly collaborative manner. We hope this development and future developments follow the success of our recent blueprint multigenerational scheme in Lymm and continue to bring positivity and enjoyment to the residents.”

SO

LD

PUMA Property Finance has provided a facility of approximately £13m to develop a care home and children’s day nursery in the residential area of Bowdon, South Manchester.

The loan will fund the development of a 51-bed care home, with each bedroom benefiting from an en-suite wet-room, and an adjoining children’s day nursery with approximately 90 places.

The care home and nursery will have an emphasis on intergenerational work which will be carried out by both the care home and nursery staff collaboratively.

These include the children producing a creative newsletter for the residents and the residents

The specialist, independent broker

Project Matterhorn SO

LD

Lilycross

healthcare sector needs of our clients always at the forefront of our approach. Rooted within 25 years, we specialise in Covering all aspects of Healthcare including

Albert The House Knells

Plas Bod Llwyd

LD

Melrose

SO

of a healthcare business.

Lake view

Contact us: T: 01257 460270 E: anthony.rae@montanecare.co.uk M: 07546932811 E: darren.edwards@montanecare.co.uk M: 07855361960 montanecare.co.uk

28

Homecare firm is ‘Outstanding’

Specialist dementia care community is launched at home RIVERDALE Care Home in Chesterfield is now offering specialist Reconnect dementia care.

The Orchard Care Homes facility has been established in its town centre location for more than a decade.

It is already a specialist dementia, residential and short-term respite care home, but has now introduced a ‘Reconnect Community’.

These communities adopt a personcentric approach to dementia care in a therapeutic environment, aiming to understand why people exhibit the behaviours they do and adapt support to reduce distress.

Riverdale Care Home will be able to provide the community with a more holistic solution for those living with dementia, introducing environmental and care approach changes to foster positive outcomes.

Registered home manager Michelle Rose said: “We’ve seen people’s lives transformed within Reconnect communities and we are excited to be now able to offer this along with our existing care services in Chesterfield.

“This tailors care towards ‘reconnecting’ people with their past

life and experiences.

“Meaningful occupation and engagement is key, and we are thrilled that people who live here have the chance to maintain life skills and derive meaning from each day by living as normally as possible.”

Orchard’s Reconnect model succeeds by offering genuine inclusion.

To reflect a homely atmosphere and promote choice of activity, Riverdale has adapted its environments to include areas found in a typical family home, including DIY work rooms, kitchens, a laundry room and gardens.

Residents can choose to use these spaces as they would in their own home, and family members are encouraged to be as involved as they would like to further feelings of identity and ownership.

The launch of a Reconnect community also involves an increase in staff specialist dementia training – ensuring residents have the support needed to thrive in their own space and have the freedom to spend time in warm company or enjoy the solitude of solo activity.

A Llanidloes care home has hosted a celebration in recognition of its longest-serving employees. Maes-y-Wennol welcomed councillor Gareth Morgan, who opened the home in 1990, Shaw healthcare CEO Russell Brown, residents and their families to celebrate a combined total of 205 years’ service. A special mention was given to night support worker Janet Evans, who recently marked 35 years of working at the home. Several other staff were recognised as being home champions. Service manager Sandra Holt said: “I could not be prouder of our team. It’s been absolutely fantastic to thank all the incredible workers for their dedication and commitment to Maes-y-Wennol and those that live here.”

HOME Instead Salford and Worsley has received an overall Outstanding rating from the Care Quality Commission for the second time.

Care professionals at the company were described as ‘exceptionally caring’ and ‘compassionate’ by clients and their families.

The CQC praised the company’s achievements in not only delivering care, but giving clients the chance to do what they enjoy best in life.

This includes giving one client the chance to achieve a life-long ambition to tell the story of her cultural background, which Home Instead helped achieve by building links to people across the community.

Susan Robinson, owner of Home Instead Salford and Worsley, said: “Receiving our second Outstanding rating fills me with so much pride.

“When I established the company eight years ago, it was my deepest wish to give older people the chance to stay living at home if the time comes when they need care.

“It’s so heart-warming to know that my team has given older people in the community the chance to live the life they want at home.

“I want to thank my fantastic care professionals for their tireless hard work. It’s thanks to them that we can give clients and/or families the reassurance that their loved ones are in safe hands.

“It goes without saying that the support team in the office are exceptional.

“Our key players strive to make sure operations run smoothly and our operations director/ registered care manager Nicky Leack, oversees Home Instead Salford with professionalism and tenacity.

“Their tireless collaboration and steadfast commitment have played a pivotal role in acquiring Outstanding.”

Delivering care that is tailored to the client is a top priority of Home Instead Salford and Worsley.

The CQC recognised the team’s commitment to mitigating a client’s dementia by doing activities with them that they have always loved, helping evoke pleasant memories from yesteryear.

The operator allocates care professionals to clients based on similar interests. It means that the two can get to know each other well, and clients very often feel that their care visit is like a friend popping by.

The CQC recognised this as a highly successful approach to care.

Grimsby care home has new owners A YORKSHIRE-based social care group has acquired a care home in Grimsby as the organisation grows a portfolio of personalised services to meet the changing needs of users.

HICA Group has purchased Fairways Care Home in Grimsby from Care Plus Group for an undisclosed sum.

The 55-bed single storey, purposebuilt facility is located within a large, landscaped site.

The employment of all 65 staff has been secured in the handover to new ownership, and manager Sam Brackenbury will continue to lead the team.

HICA CEO Terry Peel said: “As we broaden our care home horizons with the inclusion of Fairways into the HICA portfolio, we eagerly anticipate the opportunities it presents to enhance the lives of our residents and their families.

“This new venture is part of our ongoing strategy to expand our commitment to delivering exceptional care and support services to the communities we serve.”

HICA already has a strong presence in Grimsby, operating Cranwell Court, a 56-bed purpose-built residential and dementia care home; the 41-bed specialist care

HICA Group’s operations director Heather Joy with CEO Terry Peel. home, the Anchorage and homecare organisation HICA at Home.

Heather Joy, director of operations at HICA added: “We take great pride in extending a warm welcome to both residents and their loved ones at Fairways.

“Our team is committed to preserving the legacy of exceptional care and support services, previously established by the Care Plus Group.

“It is an honour to continue to build upon this tradition, infusing it with the unique and caring touch that defines HICA’s approach to compassionate caregiving.”

29

Operator plans biggest expansion in its history PARKLANDS Care Homes is gearing up for the biggest expansion in its 30-year history with a series of major investments in 2024.

Work on the operator’s flagship care campus in Inverness has now resumed. Construction on the first phase – an £11million, 58 bed care home at Milton of Leys – was halted after the previous contractor went into liquidation.

Parklands has now appointed Inverness builder Capstone Construction to steer the project.

The new home, Parklands’ largest, is expected to open in the spring of 2025.

The new care home will form part of an integrated care campus for the Highland capital that will also include a later living village, comprising 11 detached bungalows, designed to enable older people to live independent lives within a care home setting.

New accommodation will also be built for care workers in response to the lack of affordable rental properties in the city.

Ron Taylor, managing director of Parklands Care Homes, said: “Parklands is embarking on the most expansive phase in its 30-year history with a series of major investments that will reshape the landscape of social care in the region, create

Ron Taylor, managing director of Parklands Care Homes. employment and stimulate local also address the shortage of affordable economies. rental properties in the city.”

“I am especially pleased that work In Grantown, plans to expand care on our flagship Inverness care home provision at Lynemore care home are is resuming, and I look forward to being finalised. working with the team at Capstone.

Meanwhile, work to modernise and “The new care home is just the start upgrade Weston View in Keith and of our ambition for Inverness.

Wakefield House in Cullen in line with “Our new care campus will be the current Care Inspectorate guidelines first of its kind in the Highlands and is continuing. will introduce the new concept of Plans are also being drawn up for a later living, allowing older people to new 40 bed care home in Elgin next to maintain their independence within a the A96. supportive care setting.

Subject to planning consent, work “Our plans to build new could start towards the end of this accommodation for care workers will year.

Malcolm Hanson has been appointed as the new care home manager at Kenton Hall care home in Newcastle. With 17 years of management experience and a career spanning 33 years in the NHS and health and social care, Malcolm is well-equipped to lead Kenton Hall into a new era of excellence. Prior to this appointment, Malcolm managed sister home, Craigielea care home in Gateshead, demonstrating a strong commitment to quality care and operational efficiency. As a Registered General Nurse for 20 years, his expertise and compassionate approach are key assets in meeting the diverse needs of residents. Malcolm said: “I am thrilled to join Kenton Hall, a care home known for its dedication to quality and community. I look forward to contributing my experience and passion for care to enhance the lives of our residents and uphold our commitment to excellence.”

Advertiser’s announcement

The royal seal of approval for outstanding training in the care sector: The Princess Royal Training Awards INVESTMENT in learning and development is crucial to every successful business and the Princess Royal Training Awards not only recognise this but royally celebrate employers committed to providing outstanding training and skills development programmes.

Open to all UK and Ireland-based organisations regardless of size or sector, the Awards are completely free and organisations do not compete with one another, they simply need to meet the Awards’ criteria.

Applicants also get unrivalled support throughout the process.

Awardees attend a high-profile ceremony, join an active Alumni network of 600+ members and benefit significantly from the ongoing recognition and symbol of distinction that the Awards provide.

What’s more, in the latest survey of Award recipients, 99 per cent were more confident in their approach to training, 90 per cent felt better able to demonstrate the role of L&D in their organisation’s commitment to social value, and 88 per cent highlighted increased investment in L&D programmes.

Organisations large and small from the care sector have applied for and achieved these prestigious Awards.

Keren Jamieson from health and social care charity Alternative Futures Group, who achieved an Award in 2022, said: “I had been looking for an award that wasn’t your run-of-the-mill type – I was prepared to put in the effort to achieve something prestigious.

“And it goes without saying, I was so proud of what we were doing that I wanted royal approval.”

If your organisation is looking to be recognised for a training programme which has positively impacted your organisation, apply today at https://www.princessroyaltrainingawards.com/applying/register-your-interest-and-apply/?utm_source=caringuk&utm_medium=editorial&utm_campaign=prta24&utm_content=feb-24

30

CARINGPRODUCT NEWS

It is time to switch and save with Gompels IN THE world of care homes, choosing the right supplier for your essential needs can be a crucial decision.

It is a decision that directly impacts the quality of care provided to residents and the efficiency of daily operations. Among the many options available, Gompels shines as a beacon of excellence.

With a deep commitment to quality, a wide range of products, and a track record of reliability, Gompels has rightfully earned its place as the best choice for care homes.

Spend 20 per cent less At Gompels we are known for our competitive pricing and offering quality products at affordable rates without the fancy branding.

This enables care homes to make the most of their budgets without compromising on the quality of care provided to residents.

Our free online tools will drive efficiency across your business helping you make substantial cost and time savings.

Why not let us complete a price comparison against your supplier and we can demonstrate how much you could save.

Email keyaccounts@gompels.co.uk to request your price comparison

sustainability section on the website https://www.gompels.co.uk/eco/

and we can have it back within 24 hours.

Greener at Gompels In an era where sustainability and ethical business practices are becoming increasingly important, we stand out by prioritising these values.

We have implemented eco-friendly practices and offer a selection of sustainable products, helping care homes reduce their environmental footprint.

Furthermore, at Gompels we are committed to ethical sourcing and fair labour practices, ensuring that the products care homes use have been produced in a socially responsible manner.

Our carbon neutral head office in Melksham generates 10 times the amount of electricity we need, making us a net contributor to the grid. We are ambitious and ready for change.

Come and find out more in our

Better service as standard Not only do we offer top-quality products but we also provide exceptional customer service.

We have a dedicated team that is ready to assist care homes with their needs and queries.

Whether it is product information, order tracking, or support with special requests, our customer service is there to help and ensure a smooth experience for care home professionals.

No matter if you have 10 bedrooms or 500 bedrooms across multiple sites, you will always get the best service at Gompels.

We have more than 98 per cent of products in stock every week and you can rely on our speedy next-day delivery service with more than 99.7 per cent of orders arriving on-time.

Care homes can trust us to provide the support they need to deliver outstanding care to their residents and to operate efficiently in an increasingly challenging environment.

Let’s talk soon and discuss your requirements in more detail.

Email sam.paines@gompels.co.uk or call 0345 450 2420.

Gainsborough’s Oraya bath delivers advanced spinal stability for bathers GAINSBOROUGH Specialist Bathrooms, Europe’s leading brand of specialist baths for the healthcare sector, continues to meet complex bather needs with its advanced Oraya hi-lo platform bath.

The Oraya represents the latest in antimicrobial baths with specialist spinal stability.

Its built-in changing, drying and bathing platform significantly streamlines hygiene and transfer processes.

Peter Eckhardt, Gainsborough Healthcare Group CEO, said: “The Oraya is a game changer in musculoskeletal care for bathers and caregivers.

“It facilitates a new level of transfer stability and control throughout every cycle – delivering utmost safety and reassurance for bathers with complex

spinal needs.”

Beneficial to the bathers in terms of dignity and comfort, the Oraya’s design also protects caregivers from back or muscle strain whilst

maximising safety and minimising risk.

The versatile Oraya provides effective bathing in a variety of care scenarios.

Once a bather is in position on the platform, powered variable height raises the bath sides so the user is gently immersed into TMV temperature-controlled water.

Ergonomically crafted for adult and paediatric users, the Oraya has a 165kg SWL and a range of sensory options including Airspa, chromotherapeutic lighting and Bluetooth Sound.

Bespoke bather comfort is provided by a series of postural supports and bathing cycles can be ultra efficient with auto-fill programming.

This advanced technology is complemented by innovative BioCote antimicrobial protection which is integrated into bath surfaces for advanced hygiene control.

Call 01527 400 022 or visit www.gainsboroughbaths.com

Fee income system for residential and nursing care homes DESIGNED to deliver simplicity and ease of use coupled with speed, flexibility and accuracy, SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of more than 12 years in use.

Originally developed and prototyped as an MS Access database, since 2017 SFIncS r/3 has lived entirely on the cloud, so is available 24/7 from anywhere in the world.

As a completely bespoke package, born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system.

Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships, and as any number of charge codes may be defined, this allows complete flexibility of service user/sponsor /charge code definition.

Its unique continuous billing

function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad hoc charge function and a cashbox module are available for incidental expenses (either or both can be used).

Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past – though invoicing is included) plus super quick receipts entry using just ‘six clicks’ makes SFIncS r/3 almost effortless to use.

Paula Aplin-Jones, who owns and operates Monkstone House Residential Home in Porthcawl, said: “With 41 partly private and partly

sponsored service users, some of whom are multiply funded, it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date “More importantly, I never need to worry about underpaid or overpaid fees – everything is always spot on.

“And the invoices and statements produced let me present the polished and professional image I need.”

SFIncS r/3 integrates easily with any accounting package, can be used by any type of care home and by single or multiple home operators alike.

For more information email benjones@intracare.co

ALERA

An antimicrobial, fixed-height bathing system with powered seat transfer and leg-lift, ideal for a wide range of care settings

GENTONA

SAFEGUARDING CARE SUSTAINABILITY THROUGH INNOVATION

A powered reclining bathing solution with enhanced postural support for more complex bather needs

01527 400 022

info@gainsboroughbaths.com

© Gainsborough Healthcare Group. 10 & 11 The Oaks, Clews Road, Redditch, Worcestershire, B98 7ST.

A highly robust, variable-height antimicrobial bathing and transfer solution designed for high-traffic care environments

www.gainsboroughbaths.com