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DEPLOYMENT DISASTERS...

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...AND HOW TO AVOID THEM

M

anaging mobile teams pre-

IT service delivery

an appropriate time, but over a connec-

sents a unique set of chal-

tion with appropriate speed. Depending

lenges, particularly when

Automate patch management and upgrades

it comes to providing IT

Managing a large mobile deployment

available, that optimal connection may

services. Mobile workers

device by device can be an administrative

vary: over a cellular network after-hours,

expect the same level of

nightmare. Ideally, the same systems man-

while a device is in range of a corporate

continuous access as those in the office

agement suites used on the internal wired

Wi-Fi connection in a parking garage,

and IT departments need to support busi-

network can be extended to the mobile

connected via home Wi-Fi or mounted

ness with the same efficiencies. Knowing

environment, allowing those devices to be

in a docking station.

the challenges beforehand will go a long

managed ‘over the air’. To avoid impacting

way to ensuring a smooth deployment.

productivity, patches and upgrades should

Keep trouble tickets in check

be applied after-hours, or at other times

A mobile environment adds new vari-

There are 12 specific challenges organi-

when users aren’t actively using or logged

ables to the application-delivery equation

sations face when expanding a mobile

onto their devices.

including intermittent connectivity, access

workforce. We take a look at what they

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on use patterns and the connections

over third-party networks, and a need for

are and the solutions that will help over-

‘Bandwidth-aware’ capabilities ensure that

more complex security and authentica-

come them.

systems management occurs not just at

tion schemes.

FSB MAY 2016

www.FieldServiceBusiness.com.au

Profile for Westwick-Farrow Media

Field Service Business May 2016  

Field Service Business (FSB) offers essential information to service focussed companies throughout Australia that are dedicated to managing,...

Field Service Business May 2016  

Field Service Business (FSB) offers essential information to service focussed companies throughout Australia that are dedicated to managing,...