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Dannielle Furness

FIELD SERVICE SOFTWARE 2025 AND BEYOND Organisations around the globe are facing unprecedented change, thanks to converging digital forces. Now’s the time to rethink processes and adopt a more efficient business model, according to our roundtable participants.

W

hile it’s not uncommon

We wanted to look a decade down the

times — they want it fixed now. Secondly,

for smaller enterprises

track, so we spoke with a few of the

because optimised productivity is vital to

to still rely on inefficient

industry’s most knowledgeable, includ-

every business. It’s expensive to maintain

paper-based systems to

ing Jonathan Eastgate, Chief Technology

a mobile workforce, so you want to keep

facilitate field service pro-

Officer for simPRO Software, as well as

the billable hours up. It’s just not feasible

cesses, underestimating

David Younger and Ron Hayward from

any longer to have field staff coming into

The Service Manager.

the office to get job cards — they need

the significance of converging technologies threatens to leave some businesses behind. The rate of change we have seen

to be out on site. We’re in the middle of FSB: What's the 'next big thing'?

since the introduction of smartphones

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the age of mobility and most customers have embraced this.

and subsequent mobile devices has been

Eastgate: For the field service industry,

rapid, to say the least, and while we may

the burning question for companies

The next big thing, however, is the Inter-

tire of hearing some buzzwords, such as

today is ‘how do you effectively mobilise

net of Things (IoT), which is simply the

IoT, the significance of these developments

the workforce?’ Why? Firstly, because

connection of any device with an on/off

shouldn’t be underestimated.

customers now expect faster turnaround

switch to either the internet or another

FSB MAY 2016

www.FieldServiceBusiness.com.au

Profile for Westwick-Farrow Media

Field Service Business May 2016  

Field Service Business (FSB) offers essential information to service focussed companies throughout Australia that are dedicated to managing,...

Field Service Business May 2016  

Field Service Business (FSB) offers essential information to service focussed companies throughout Australia that are dedicated to managing,...