Performance Report Q2 2025
01stApril2025 to 30thSeptember2025
GrossRentArrears
WGHC’s benchmark for gross rent arrears is 1.30%.
Gross rent arrears are the amount of rent owed by both former and current tenants, not including any payments we expect to receive from housing benefit or universal credit.
Gross rent arrears as of 30th September 2025 were 1.16% this equates to £24,874
Current Tenants @ 1.00% FormerTenants @ 0.16%
Anti-SocialBehaviour
The benchmark forWGHC is that 90% of reported ASB incidents will be resolved within the 20 working days.
There were 15 allegations ofASB reported within the half year being reported
9 (60%) were resolved within 20 working days. The remaining 6 (40%) were resolved outside the 20 working days.
5 cases resulted in the issuance of written warnings (with 1 of these progressing to a NOP and eviction decree); 10 cases resulted in informal action.
Overall, this meant our resolution rate compared to benchmark was 60%.
ServiceComplaints
In the period 1 April 2025 to 30 September 2025, WGHC received the following complaints: st
9Complaintslogged, 8 @ Stage 1, 1 @ Stage 2. 4 related to departments (Maintenance or HM), 4 to contractors and 1 to staff.
Resolution for stage 1 within 5 days, stage 2 within 20 days.
AllwereresolvedwithinSPSOtargetrequirements. 8 were upheld in favour of the complainant. 1 was partially upheld, all 9 were resolved.
Stage 1 average = 1.8days
Stage 2 average = 19 days
WGHC’s benchmark to relet a property is 14days (average).
Cumulatively, within the reporting period 01 April 2025 to 30 September 2025, we relet 7 properties. st th
On average, it took us 17.7 days to relet an empty property. In addition, during the period, 7 other properties turned over, with 5 x successions and 2 x mutual exchanges. 14 properties were turned over.
Of the 7 relets, all 7 were allocated to homeless households in accordance with EdIndex requirements.
5 had silver priority and 2 had gold priority.
ContractorMgmt
WGHC’s benchmark for contractor management meetings is 6 per quarter, or 13 per halfyear. The main purpose of these meetings is to discuss ongoing performance, assess KPIs and maintain working contractual relationships.
We’re pleased to report that all relevant Contractor Management Meetings were undertaken – within July and August 2025.
Both the Planned and Reactive Maintenance Officers have attended a half day course “Effectively Managing your Contractors” run by HHSC (Housing Health & Safety Compliance UK Ltd)
Damp&Mould
This is currently not a benchmark forWGHC – but is required by the SHR as of the new reporting year and to comply with the ARC next year.
For the reporting period 01 April 2025 to 30 September 2025, WGHC received 6 reports of mould caused by condensation. (No damp) st th
All were inspected within 1 working day by WGHC staff and treated by WGHC contractors. The quickest job was completed within 1 x day, the longest, 14 days.
WBG (auditors) have previously audited this area of WGHC performance reporting a“strong”outcome finding.