Q2 Cumulative Performance Report 2025

West Granton Housing Co-operative

Performance Report

Q2

2025

01st April 2025 to 30th September 2025 Prepared by

David Mills, COO

Gross Rent Arrears WGHC’s benchmark for gross rent arrears is 1.30%.

Gross rent arrears are the amount of rent owed by both former and current tenants, not including any payments we expect to receive from housing benefit or universal credit.

Gross rent arrears as of 30th September 2025 were 1.16% this equates to £24,874 Current Tenants @ 1.00% Former Tenants @ 0.16%

Anti-Social Behaviour The benchmark for WGHC is that 90% of reported ASB incidents will be resolved within the 20 working days.

There were 15 allegations of ASB reported within the half year being reported 9 (60%) were resolved within 20 working days.

The remaining 6 (40%) were resolved outside the 20 working days.

5 cases resulted in the issuance of written warnings (with 1 of these progressing to a NOP and eviction decree); 10 cases resulted in informal action.

Overall, this meant our resolution rate compared to benchmark was 60%.

Tenant Support Visits

Stair Inspections

Estate Management Visits

48 / 71

66 / 77

408 / 391

Service Complaints

In the period 1st April 2025 to 30th September 2025, WGHC received the following complaints: 9 Complaints logged, 8 @ Stage 1, 1 @ Stage 2.

4 related to departments (Maintenance or HM), 4 to contractors and 1 to staff.

Resolution for stage 1 within 5 days, stage 2 within 20 days.

All were resolved within SPSO target requirements.

8 were upheld in favour of the complainant. 1 was partially upheld, all 9 were resolved.

Stage 1 average = 1.8 days Stage 2 average = 19 days

Asset Management Visits @ 372

Void Spend @ 8

186 / 266

£2.5k / £1.7k

Relets - Average Days WGHC’s benchmark to relet a property is 14 days (average).

Cumulatively, within the reporting period 01st April 2025 to 30th September 2025, we relet 7 properties.

On average, it took us 17.7 days to relet an empty property. In addition, during the period, 7 other properties turned over, with 5 x successions and 2 x mutual exchanges. 14 properties were turned over.

Of the 7 relets, all 7 were allocated to homeless households in accordance with EdIndex requirements.

5 had silver priority and 2 had gold priority.

Contractor Mgmt WGHC’s benchmark for contractor management meetings is 6 per quarter, or 13 per half year. The main purpose of these meetings is to discuss ongoing performance, assess KPIs and maintain working contractual relationships.

We’re pleased to report that all relevant Contractor Management Meetings were undertaken – within July and August 2025.

Both the Planned and Reactive Maintenance Officers have attended a half day course “Effectively Managing your Contractors” run by HHSC (Housing Health & Safety Compliance UK Ltd)

Damp & Mould This is currently not a benchmark for WGHC – but is required by the SHR as of the new reporting year and to comply with the ARC next year.

For the reporting period 01st April 2025 to 30th September 2025, WGHC received 6 reports of mould caused by condensation. (No damp) All were inspected within 1 working day by WGHC staff and treated by WGHC contractors. The quickest job was completed within 1 x day, the longest, 14 days.

WBG (auditors) have previously audited this area of WGHC performance reporting a “strong” outcome finding.

Non-Emergency Repairs @ 504

5 days / 4.5 days

Pre & Post Inspections @ 10% 774 x works orders

78 / 105

Emergency Repairs @ 36

180mins / 150mins