WEST - The Property Consultancy

T H E P R O P E R T Y C O N S U LTA N C Y

Residential Sales

Established 2003 Gavin West, the original founder of the business, set out with the intention of creating a Residential Sales business where people’s experience of dealing with the personnel within the company would be refreshing, with the job executed properly and the interaction being a world apart from that people have become resigned to in dealing with faceless corporate estate agencies.

Professionalism, friendliness, care and enthusiasm exhibited at every stage of dealing with us, is what marks WEST – The Property Consultancy apart from the quite often ordinary experience of dealing with mainstream estate agency brands. Independent, vibrant, creative and hard working, we thrive on recommendation and the positive testimonial evidence we receive speaks volumes.

There is a consistent theme of professionally guiding Sellers & Buyers through every step of the Selling & Buying process within our company that differentiates our business from others. Absolute focus is applied, from the building of a unique marketing campaign, to the close care applied to the management of a sale right from initial negotiations, to steering the conveyance to a successful exchange of contracts. This key element of the process takes skill and experience and a fundamental understanding of the psychology of the sale, and of course the people involved. Human relationships, from what is spoken, to the actions of everyone involved are deeply nuanced and it takes a level of understanding gained over years of successful trading, to provide clients with a level of sophistication in transaction management – it can literally be the difference between a sale being saved or lost. When it is required, we have the sleepless nights, whilst you feel in control and have any potential anxiety taken away, given the experience and empathy we bring to bear.

Trust • Care • Drive • Results

Gavin West FNAEA MARLA

Nikki Hemsley BSc (Hons)

Managing Director

Senior Property Broker

E: gavin@west-tpc.co.uk

E: nikki@west-tpc.co.uk

M: 07789 655100

M: 07964 544798

T: 01865 510000

T: 01865 510000

Gavin West lives in Oxford city centre, educates his daughter in the city and his wife owns her own independent mortgage consultancy in Summertown and Kidlington, so their lives revolve around all that Oxford has to offer as one of the finest historic cities in the world. “I understand fundamentally what it is like to live in the Oxford, and there are very few estate agents that can bring this personal experience, love and knowledge of the city to the task in hand, and this deep understanding yields dividends when I act on behalf of clients selling their homes and also property investments in the city”. A proven track record that provides people with the requisite comfort and performance that they should expect when selling a property in Oxford.

Nikki Barclay grew up in South Oxfordshire, initially in Abingdon on Thames and latterly in Sutton Courtenay. She went on to study Business Management at one of the UK’s top universities, Birmingham, and chose to forge a career in agency starting in Central London with a large international brand. She now acts as a Senior Property Broker for WEST – The Property Consultancy based in our high profile Summertown Office. Nikki specialises in rural and village agency within 20 miles of Oxford having a detailed knowledge of the County’s infrastructure, and throughly understanding what it is like to live and be educated here. She therefore completely empathises with our core client base. Nikki Hemsley will restore your faith in how estate agency can be executed.

Cuan Ryan FNAEA

Senior Sales Consultant Vale & Downland

E: cuan@west-tpc.co.uk M: 07545 261810 T: 01235 772299 Cuan is an estate agent born and bred, following in the footsteps of his Father in delivering agency services in South West Oxfordshire himself for 34 years thus far.

Cuan runs our Vale & Downland Office based in the market town of Wantage. Cuan has always put the emphasis on honesty in his service delivery, combined with sincerity and innovative marketing in order to serve the best interests of his clients. This sets him aside from the mainstream and has led to an unrivalled track record within this area of the County.What Cuan doesn’t know about the Vale & Downland geography and property market is not worth knowing, so you will feel in the safest of hands in entrusting your business to him.

Julia Silas Residential Sales Administrative Manager

E: julia@west-tpc.co.uk T: 01865 510000 T: 01235 772299 Desirable personal qualities for anyone working in the industry have to include a love of people, property and keen eye for attention to detail. Julia’s role includes the set up and management of the marketing each of our properties, communication, and she is the “gatekeeper” of our business systems, ensuring the smooth running of client’s campaigns. A calm head on reliable experienced shoulders ensures that all WEST – The Property Consultancy clients are afforded only the very best attention at all times. Julia is a grounded family orientated person – favourite pastimes to include travel, reading and listening to music, particularly at festivals, when she has the chance given her commitment to the business.

The Markets THE OXFORD MARKET From apartments in the City Centre, to town houses in Iffley Fields, to twentieth century houses in Harberton Mead, Headington, to the grand Victorian “Super-Prime” market properties of Central North Oxford, WEST – The Property Consultancy has developed a significant track record as a city based agency since being established in 2003. We are a business that provides a sophistication of approach, unique high quality differentiated marketing material, and an established high profile team of people who live in and understand the city like few other agents practicing in the Oxford property market.

If you are seeking an agency that can perform in all market conditions, then WEST – The Property Consultancy is a refreshing alternative from the usual corporate brands.

The Markets THE VILLAGE, RURAL AND PROVINCIAL TOWN MARKET A deep understanding of the rural, village and provincial town markets across Oxfordshire makes WEST – The Property Consultancy a natural choice for Sellers who seek another level of performance and care that they have hitherto not experienced when dealing with estate agents.

Approachable, committed and focussed, the fee earning personnel within the business are passionate about the marketing campaigns they undertake on behalf of our clients, and this really shows in the results generated and the loyalty this engenders from clients who return to us again and again, for the rest of their property owning lives.

From Wantage to Witney, Banbury to Bicester, Chipping Norton to Burford, Thame to Wallingford and beyond, WEST – The Property Consultancy has used the power and influence of trading out of an active Oxford base , coupled with a Mayfair, London Office, to provide clients across Oxfordshire with a compelling option if they want the sale of their property asset to be handled with sophistication and care.

Sophistication In Marketing WEST – The Property Consultancy was created in 2003 to provide marketing services to our clients that are not available elsewhere within the quality agency sector.

Innovative, effective and high impact, our approach to marketing flows from our creativity, energy and passion, underpinned by 16 years as high profile property consultants in Oxford.

• Full Colour High Quality uniquely styled brochure production that clients always feel is a step ahead of what is offered elsewhere • Floor plan production including a cutting edge a 3D floor plan option with integrated photography • Professional Video production to differentiate your marketing campaign • Focussed London and International exposure • A more comprehensive internet property portal offering • A unique advertising profile in Oxford and other provincial printed media.

• Active Local and National PR management ALL viewing activity undertaken by your main fee earner contact and not by inexperienced non-full time personnel, which sets us aside from the typical “London / International” agency brands, a key factor that can often critically mean the difference between making a sale and failing to do so. We operate this key undertaking on a 7 days per week basis.

Care & Service Estate Agency and its reputation for service delivery has long been a bone of contention with sellers and purchasers alike.

Our service concept has been designed and inspired by taking cues from other sectors where, by contrast, service delivery is impeccable and standards are maintained consistently. The culture of welcome for clients and potential purchasers – coupled with our attention to detail – makes for a refreshing change from typical corporate agency brands.

The resulting offering is market leading. It sets the benchmark for service, delivery and care within the quality estate agency sector in Oxford and the wider county and therefore assures you of a far more rewarding and ultimately successful experience.

We offer: Each marketing campaign is highly personalised and offers: Office environments designed to be friendly and welcoming that still remain important in this digitally influenced world, but we avoid the off putting corporate look that estate agencies fall in to the trap of creating. People want to meet people in a relaxed environment.

Greater accessibility 8:30am – 8:30pm with our main fee earning personnel uniquely offering a full 7 day week operation Our people are amongst the most talented and enthusiastic in the industry and they have proven track records and importantly, detailed local knowledge.

Consistent prospective purchaser contact through text messaging, email updates, and key digital social media.

A rigorous approach to client feedback – our well known fee earning personnel ALWAYS leave written feedback for you in your property after every viewing appointment.

Professional transaction management service, with our fee earning personnel tracking key processes, understanding the nuances of communications as they manoeuvre the transaction over the line of exchanging contracts. All of this whilst keeping you feeling in control and involved, and removing any sense of anxiety that you thought might always be associated with going through this event.

T H E P R O P E R T Y C O N S U LTA N C Y

Letting & Management

Welcome to the Letting & Management practice of WEST - The Property Consultancy WEST - The Property Consultancy Letting and Management is a forward thinking independent expert investment agency whose reputation is one of superior service and unrivalled knowledge. Whether this is your first investment or you are an experienced portfolio Landlord we will provide you with a flexible and supportive service to suit your needs.

This agency has gone over and above for us. We have rental properties that they manage seamlessly. We need not worry as they look after the tenants very well and contact us promptly when needed and importantly with advice or solutions. Plus they work around our antisocial work hours to look after us. The tenant and us are treated very fairly and gives us both peace of mind. I can highly recommend their services.

Landlord Mrs F

Your Investment We have been securing investments on behalf of clients for over 20 years and our team of highly knowledgeable investment specialists can be utilised to act on your behalf. From skilfully negotiating your purchase right the way through to the timeliest exit, we will be there to support and advise, ensuring your investment performs and works hard for you.

The Marketing Campaign Our practice is structured to enable us to bring your rental investment to the widest possible market place at a Local, National and International level.

Our local knowledge is second to none, not only do we work here but we live our lives here to, we are part of the local community and that makes us uniquely placed to share our passion and enthusiasm for all the area has to offer with our large database of potential tenants. We use the latest technology to connect with applicants including SMS, email and social media platforms.

Your rental property will be presented on our website and internet portals such as Rightmove with full details, photographs and detailed floor plans designed to stimulate tenant interest. We also provide distinct and consistent advertising in The Oxford Times, The Witney Gazette, The Bicester Review, The Wantage Herald and other local titles, as well as securing features in the editorial section where possible. “‘WEST - The Property Consultancy have looked after my rental properties for more than eight years now, and I’m very happy with how they combine being highly professional but also approachable and friendly. And they’ve always found me excellent tenants too!”

Let Only Landlord Mrs L

The Right People We have made painstaking efforts to differentiate the services provided by us from other agency practises. Our team is our most valuable asset; each individual is dedicated to their clients, an expert in their field and brings an inexhaustible passion and energy to customer care. Just check out our testimonials!

All team members carry the Technical Award in Residential Lettings and Management and attend regular training courses to refresh and update their knowledge and we are members of the industry’s leading professional body the Association of Residential Letting Agents. There are hundreds of pieces of legislation governing the field of Lettings and Management and therefore it is essential to have a fully qualified, attentive property management team working on your behalf, ensuring you are always the right side of the line.

Our network With offices in Oxford, Wantage and London our reach spans across multiple counties and encompasses perspectives from the City and Country. We also benefit from strong strategic alliances formed over the years with local leading firms of Solicitors, Tax advisors, financial experts and interior designers.

Happy tenants Equals Happy landlords Tenants are very astute and often look for agents and landlords that are part of a recognised accredited schemes, WEST – The Property Consultancy are members of ARLA / Propertymark, The Property Ombudsman and are also members of a Client Money Protection Scheme. We have built a strong reputation as the favoured agent for tenants, meaning we often retain our tenants as well as our landlords.

Quick reference

Let Only

Rent Collect

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Negotiate a renewal agreement between landlord and tenant*

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Review rent at renewal point*

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Prepare renewal documents*

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Pre tenancy Free market appraisal Arranging an EPC* Producing full property details including photography and floor plan Advertising and marketing the property Conducting viewings & negotiating offers and terms Obtaining references through a referencing company Arranging pre-tenancy maintenance and certificates as required* Arrange an inventory and condition report* Preparation of legal documentation e.g. tenancy agreement Registration of deposit and associated administration Check in*

Post move in Transfer of utility accounts Rent collection and accounting including account statements Annual tax return statement Chasing rent arrears Payment of invoices from received rent Compliance with the overseas landlord scheme Regular inspections and reports* Obtaining quotes for repairs where required Attending to day to day maintenance and tenant enquiries Advise on refurbishment and substantial repairs* Inspection of completed works Preparing and serving notices*

Tenancy renewals/end of tenancy

Comply with the requirements of the tenancy deposit scheme* Arrange a check out* Transfer utility accounts Re-market the property* Negotiate the return of the deposit Disperse the deposit with agreement from landlord and tenant Confirm deposit return with the tenancy deposit scheme Log a dispute with the tenancy deposit scheme for arbitration *Fees may apply and information regarding these fees is included in our terms of business

Managed

“

Recommendation… is the cornerstone of a high quality business “WEST – TheProperty Consultancy have provided us with an exceptional letting service over many years. As professional landlords they deliver everything we need: responsiveness, market awareness, and a tailored approach. We thoroughly recommend them.”

MR O

“We have been with Gareth and his team for over 9 years now and have been very happy with the professional and efficient service they provided us. As some of those years we were abroad, it was very reassuring to leave our house in trusting hands. Gareth and his team were diligent in responding to communication and keeping us informed about our property. Thanks to his extensive knowledge about the Oxford housing market, Gareth has advised and guided us whenever we needed it.

In my opinion, the company’s biggest strength is that they think of landlord and tenant alike and keep everyone happy and well served. We would highly recommend them to anyone looking for a trustworthy and reliable agent. “ Sarah A

“Gareth and his team have managed our investment property in Summertown for over 8 years. We have been very pleased with the service they have offered, the care they have shown and the advice they have given over those years. Their care has meant that we haven’t needed to worry about any aspect of the property, even though we’ve moved out of the area, and we would totally recommend them to anyone wanting someone to manage their property.”

Investor

“We have consulted with Gareth and his colleagues since 2013 having come into the letting investment market from a standing start. We have found over the years that the team is extremely proactive in terms of prospecting for new tenants and ensuring that our voids are minimalised. Their on the spot service is well considered and consultative and is a value add where access to your property is not possible on a daily basis. In short they are trustworthy and reliable. Their dealings with tenants is fair and just but has regard for the client and their interest in upholding your investment value.

They regularly check the market for rents and look to enhance the income where possible, balancing out the long term rental receipt with the focus on income growth. We would thoroughly recommend Gareth and his team to any landlord or prospective landlord.”

Regards Mr L

T H E P R O P E R T Y C O N S U LTA N C Y

Land & New Homes

Experience and a Track Record When we established the business in 2003, we traded under license in the name of a prominent Oxford based planning and development surveying practice, in order to create the requisite foothold in this dynamic market sector. We have since gone on to forge a considerable reputation in selling sites to and marketing and selling new homes for developer clients, ranging from the large national brands to the more niche market lower volume high quality brands. We have also in recent years gained a reputation for the sophisticated and successful marketing of “Super-Prime” market Section 55 (National Planning Policy Framework) project sales.

We are a professional Land & New Homes marketing and sales business at our core and we do not conflict or dilute this with in house planning consultancy or development surveying activities, so we have selected the very best Architectural Practices, Planning Consultants and Development Surveyors to work alongside as professional partners when required, in order to optimise outcomes for land owners and achieve the very best sales value, whatever the market conditions. We have a long standing track record in the New Homes sales sector and bring that critical element of differentiation to developer client’s marketing campaigns, which has served to set us aside from other agencies in this sector. If you are a developer or land owner client looking for an agency to create that element of difference in your marketing campaign in order to maximise value, then; WEST – The Property Consultancy are the appropriate choice.

Just some of the Developer Clients for whom we have successfully acted on behalf of‌

Development Land Marketing and Sales As a business, we have successfully acted in the sale of a large number of sites over the past 16 years, from single plots through to major strategic sites.

We have built a substantial portfolio of local, national and international developer purchaser clients, so we have a reputation for adding value to marketing campaigns, therefore sale of your land asset. We are creative,

hard working and focussed and we interact with our specially chosen professional partners in order to provide market leading independent advice when required, thus entirely avoiding any conflicts of interest in order to achieve the outcome you are looking for whilst minimising or eradicating hassle and delay. Our activities focus on development in Oxford. across the wider County of Oxfordshire and frequently in to the neighbouring counties of Buckinghamshire, Wiltshire, Gloucestershire, Gloucestershire, West Berkshire, Warwickshire and Northamptonshire.

New Homes Sales & Investment We have acted for national developer brands through to high quality niche market local developer brands and we have a reputation for differentiating our developer clients campaigns from the norm.

From creative brochure production, to video content, to up to the minute 3D floor plan presentation, through to targeted digital social media marketing, we have set our campaigns apart from those of the typical “High Street” estate agencies. We have become the “go to” business for developers who are looking to achieve results, receive detailed objective reporting during the process and want the key people in the business who critically possess the established track records to be on the front line of their campaign.

Applying passion, care and drive to every campaign we deal with has enabled us to achieve results that sees developer clients return to us as Selling Agents time and time again, even if it is just to sell

remaining units on a scheme where an existing agency has run out of inspiration, we can make that valuable difference that realises that all important cash flow / profit.

We also work very closely with property investors dovetailing in to our professional Lettings, Management & Block Management operations, and whilst this predominantly applies to Oxford as an obvious University city hub, we also transact a high volume of investment business in the County’s thriving provincial towns, such as Abingdon on Thames, Witney, Wantage, Wallingford, Didcot, Banbury, Bicester, Thame, and Chipping Norton. “Off Plan” investor sales campaigns can achieve early wins for developer clients, which can bring that all important early momentum to any campaign.

Unlock the potential in your land With a constantly changing planning landscape, there are opportunities to develop your land, be it a garden plot, redundant agricultural buildings, vacant commercial office buildings through to “strategic� land. We have, since 2003, consistently monetised such opportunities on behalf of land owner clients and partner with the very best professionals in order to achieve this on your behalf.

Please contact: Gavin West FNAEA MARLA Managing Director Land, New Homes & Investment

T H E P R O P E R T Y C O N S U LTA N C Y

Block Management

Peace Of Mind With West – The Property Consultancy Trust • Care • Drive • Results

Block Management WEST – The Property Consultancy, offers Block Management services and a refreshing approach to this important discipline, complimented by an efficient Client Accounting function acting in the management of an increasingly large number of leasehold properties across the city of Oxford and the larger provincial towns of Oxfordshire.

We are an accomplished property consultancy and are recognised as one of the most established high performance property businesses in Oxford and the wider county. We range from handling smaller group property ownership to looking after more substantial residential developments – delivering a level of care and empathy that is a rarity in this specialist strand of the property industry. New development management, residential conversion management, established purpose built apartment block management all form part of our management portfolio.

developers, Local people with an International attitude - we have bases in North Oxford and The Vale of The White Horse (Wantage) and have importantly forged longstanding relationships with carefully vetted local contractors managed either personally or through the efficient “Proptech” option - FixFlo. Our innovative approach protects and consistently maintains your property investment, whilst minimising financial outlay, thus representing one of the best value added propositions for your building or development.

The management of purpose built apartment blocks is an increasingly complex challenge, and the responsible management company directors need to be able to rely on a specialist agency that has their interests at heart throughout the relationship.

Please contact the Head of Block Management: Christopher Ramsell MARLA Head of Block Management

Tailored services to fit with our clients’ specific requirements – from freeholders, to residential management companies to

E: chris@west-tpc.co.uk M: 07515 984476 T: 01865 510000

Our Services WEST – The Property Consultancy offers a wide range of services in the leasehold property management sector: • Annual budget preparation • Effective collection of service charges and ground rent • Scrupulous credit control procedures • Carefully managed inspection regimes maintaining high standards of repair • Immediate response and notification of repairs • Managing payments to contractors and the supervision and validation thereof • Maintenance regime preparation for major ongoing repairs • Block services tendering • Company meeting attendance (Prepare and circulate notices/ agenda of company meetings. Ensure taking of minutes and circulation to shareholders) • Statutory paperwork issued and maintained • Advising Directors in relation to statutory compliance in line with up to date legislation • Preparation of annual accounts and financial information • Maintaining compliance with lease/transfer terms • Advice as to resident and legal enquiries • Assistance with freehold purchase

T H E P R O P E R T Y C O N S U LTA N C Y

Commercial Agency

Commercial Agency WEST – The Property Consultancy is a multi-discipline property business and a specialist Sales & Marketing consultancy, so we act expertly in the sale and leasing of Commercial Property through focussed marketing and direct sales campaigns. Uniquely as sales professionals, we bring a whole range of skills to bear in order to differentiate our client’s campaigns from the norm and it is this energy and creative flair that sets us apart from standard commercial agency businesses. By and large, landlords and property investors who seek to market commercial property, new commercial developments and commercial development land want results and it is unarguable that driven focussed sales people operate in a markedly different way from surveyors who operate in the sector.

Comprehensive online marketing and therefore exposure to the widest possible market place, stylishly produced marketing collateral and in depth market and comparable evidence analysis, all contribute to a refreshing and positive experience for commercial property owning clients, be they single investment landlords or institutional clients.

Complimenting our sales and marketing specialisation are the relationships we have fostered with the most talented Oxfordshire based technical professionals, who dovetail in to our activities by providing advice or professional services required by clients, purchasers and tenants alike. From rent reviews, lease renewals, expert witness work, to business rates appeals, we ensure that all parties with whom we interact receive impartial unbiased and broad based advice.

Retail / Shop • Licensed Premises • Office • Industrial & Warehouse • Land • Investment / Development

The People

Gavin West FNAEA MARLA

Gareth Gould MARLA

Julia Silas

Commercial Property Broker

Commercial Property Broker

E: gavin@west-tpc.co.uk

E: gareth@west-tpc.co.uk

Commercial Agency Co-Ordinator

M: 07789 655100

M: 07809 526 115

E: julia@west-tpc.co.uk

T: 01865 510000

T: 01865 510000

T: 01865 510000

If you are seeking to sell or lease your commercial property, then speak to our dedicated Sales & Marketing professionals at any time

T H E P R O P E R T Y C O N S U LTA N C Y

Property Auctions

Why Sell at Auction WEST – The Property Consultancy, offers all the help you’d ever need through our partnership with Whoobid.

• 0% Commission • Auction packs from £299 • Drive competition getting you the best price • Only serious, committed buyers • Simplify and shorten the legal process • Tailored marketing strategy to your individual needs and property • Structured block-viewings at your convenience • Flexibility to choose when your property sells • Lower guide price to boost interest and drive competition • Comfort of setting a reserve

Buying at Auction Before Auction 1. Find a property you like 2. View the property 3. Go to www.whoobid.co.uk & create account 4. Download the auction pack and give it to your solicitor 5. Make sure you can secure finance if needed

To Bid 1. Upload verified ID on the ID tab 2. Upload your card info on the payment tab - You need to do this so you can pay the fees and have the property committed to you as soon as the hammer falls!

3. Make sure your solicitor’s information is uploaded and your solicitor is aware you are aiming to win a property at auction 4. Make sure the details on your account are correct with names of all buyers added

During Auction •

Look at the starting bid and consider your maximum bid.

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When you bid, your bid will automatically be increased by £500 from the starting bid until you hit your maximum . If you are outbid you can bid again with a new maximum

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You can only bid during the 3 hour auction window

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Upon winning and auction, fees will be payable & are in addition to the purchase price. We will then be in touch to discuss the next steps

T H E P R O P E R T Y C O N S U LTA N C Y

Oxford Oxon Glos Berks Bucks Wilts Northants London

SUMMERTOWN 01865 510000 E : oxford@west-tpc.co.uk WANTAGE 01235 772299 E : wantage@west-tpc.co.uk LONDON 020 7467 5330

west-tpc.co.uk

Our Services Residential Sales Lettings, Management & Block Management Land, New Homes & Investment Property Auctions Commercial Agency