APRIL
14-20
14-20
By Lorie Black ROCKWOOD – East
Wellington Community
Services (EWCS) will be celebrating its 40th anniversary this June.
“What we’ve been doing right from the beginning, is trying to strengthen our community through support services and advocacy,” said Barb Carscadden, manager of volunteer engagement and transportation services at EWCS for almost 11 years.
“Our volunteers are the front line of the agency. We couldn’t do what we do withouth them,” Carscadden said.
EWCS covers Erin and Guelph-Eramosa (which includes Rockwood and Eden Mills).
“It’s kind of isolating to be living here if you don’t have easy access to services that might be in the bigger towns. We try to make sure that we have the services here for people so they don’t have to go far to access,” she added.
“We’re a multi-service agency. We offer two food banks and we have a transportation service for people who cannot drive.”
Most rides are related to medical appointments, but daily living necessities are also considered, like banking and visiting workers at other agencies. Many agencies confine rides to their jurisdiction, Carscadden said, but EWCS often goes well outside Erin and Guelph/Eramosa.
Located in Erin, EWCS has a bus that picks clients up from all over their area.
Volunteers ride with them to ensure their needs are met.
EWCS also offers an adult day program. “It’s [for] people who are either elderly and quite frail, or they might have Alzheimer’s,” Carscadden explained. And it began offering a youth program during the pandemic at its youth centre in Erin. “We offer classes, like cooking and art,”
Carscadden said. “But it’s also a drop-in. So, kids can come in, when they just want to hang out. We also offer more in-depth things, like counselling services.”
The free clinical services are by appointment, and the drop-in is open Monday to Friday from 3 to 6pm.
Holistic approach EWCS takes a holistic approach when working with clients. “We offer outreach services. For instance, if a client comes in asking for the food bank, we look
a little deeper into why are they asking for food? What’s going on in their lives? Is there something we can help them with? We can make referrals to other agencies, or help them with paperwork,” Carscadden noted.
Stephanie Conway has been EWCS’s food bank and retail manager for almost ten years. “We deal with food insecurity. But we look at the bigger picture,” she said. “What makes us different from a lot of other agencies is offering that extended support, giving them outreach – the wraparound supports like housing.
“We have an intake process, because we are making sure we are supporting those folks who are in need. So, there is a bit of a process with that. But we certainly aren’t refusing supports to anybody. I work quite closely with Julia
Martin, who is our outreach worker. We can offer rental subsidies, help people with ODSP (Ontario Disabilities), mental health support, all those kinds of things.”
She continued, “We don’t want them to be coming and seeing us all the time. We want to offer solutions so that this can be short time support. That’s what we’re all about, helping them with all the needs in their life.”
Clients who choose to pick up their food hampers rather than have them delivered have private appointments. “We protect our clients privacy. It’s the hardest thing to reach out for help,” Conway said.
Dignity and privacy
Todd Salter has been in the community for over 34 years. A city and rural planner for over three decades, Salter retired just before the pandemic, and his dreams of travelling and volunteering were put on hold. But for almost two years now he has volunteered at the Rockwood food bank.
“When I was researching this organization to see if I wanted to volunteer for it, I noticed that continuity of support – helping people on a weekly basis with what they need, but also helping them navigate the system because it’s so complicated,” he said.
“Food insecurity is something that has always been critical, but it’s become a crisis,” he said. “I wanted to do something different from what I did for a living. The food bank is a great way to contribute to the local community and help people that
really need help.”
Clients receive customized food hampers after discussions with Salter and Conway about what they most need. “Like ordering from a grocery store,” Conway said. Slater added that they try to ensure a balance of the different food groups are in each hamper.
He and Conway have created a special section at the Rockwood food bank for unusual items, things that people don’t often request in their hampers. Salter said that people can help themselves to the unique items in a private space, because dignity is an important piece at EWCS.
Salter said, “The cupboards start to get really bare by the middle of the year and it starts to get concerning. I know people get fatigued, and it’s great to have the big drives at Christmas, but we need continuous giving.”
Their current list of most-needed items consists of instant coffee, juices, kids snacks, cooking oil, sugar, laundry soap, crackers, cookies and jams.
Conway said, “We’re a not-for-profit and don’t have a huge staff that we can access. Volunteers like Todd are priceless. We’d be lost without them.”
“Our volunteers come from so many different backgrounds,” Carscadden added. “We’d never get to work with someone like Todd if he wasn’t volunteering.” Different perspectives have been beneficial in operations at EWCS.
“I spend a fair bit of time thinking about the connection between the big scale stuff that I used to do, like planning the future of cities and communities, neighborhoods and rural areas, and connecting it to social services and what people need,” Salter said.
“I’ve gotten to know people to the point where they feel comfortable talking to me, and I feel comfortable talking to them. And I can ask them. What do you need this month? If you need a big bag of rice or if you like cooking from scratch, let me know. Because I can tailor it. People donate really interesting things, and I want to connect it to people that would make use of it.”
Giving back
Salter said his role at the Rockwood food bank makes him feel like he’s really contributing to the community.
“I’ve lived here for 35 years. It’s treated me well, and I want to give back. It makes me feel very positive, fulfilled. It feels meaningful.”
To anyone thinking of volunteering, Salter suggests considering that it’s not a permanent life-long commitment. “If you try something and you think okay, something else might feel a little more fulfilling, there’s no harm in moving over to something within the same
organization. This organization offers all sorts of different services with the adult day program, driving, and the youth – you find the fit.” Salter added that his role makes him “feel more grateful than ever for all the things in my life that I should be grateful for.” He donates not only his time, but makes a monetary donation monthly to help EWCS fund their top priorities.
Recognizing volunteers
This past year, over 120 volunteers were involved in all areas of the agency, including its New to You stores in Erin and Rockwood, its bookstore in Rockwood and income tax clinics.
Carscadden believes the organization could not run without their volunteers. Currently there are about 90 active volunteers and 18 paid staff at the agency.
“It is so important to recognize your volunteers, to communicate to them how important their role is to the community,” said Carscadden. “Most of them do it because they just want to give back to the community. maybe they’ve had an experience themselves, and they really can understand what someone’s going through. Or, maybe they’re retired and they want something to fill their time – something meaningful.”
Over the years, there has been a change in the face of volunteerism at the agency. “When I first started, they were almost all retired individuals, primarily women. But now we’re getting a real mix. We have a lot of men who volunteer, we also have – and this is the newest trend – people who work. They could be working full time, and they still help out.”
“Last year, we had 25 new volunteers sign up. And of those 25, 17 were employed in full time jobs,” Carscadden said.
One of them, Stephanie Neal, grew up in Erin where both her parents volunteered. Her mother was a school and Meals on Wheels volunteer, and her father was part of the Erin Optimists Club. Despite working full time as operations manager for an importing company, she volunteers as an EWCS adult day program bus monitor.
“It’s truly a heartwarming experience for me to spend time with the incredible men and women who are part of the adult day program. It fills my cup,” she said.
“It’s the most rewarding and fulfilling experience. The team that runs the program are so kind and compassionate. I’m so thankful to be part of it.”
Carscadden hopes the volunteers at EWCS know how important they are. “What we’re doing as an agency, we’re making a difference to people, and what they are doing each week can really affect someone,” she said.
By Lorie Black
FERGUS
– In 1953, The Hospital Auxiliary, now known as Groves Hospital Volunteer Association (GHVA), opened their Opportunity Shop on Tower Street, just north of St. Andrew St.
GHVA volunteer historian Jude Dowling said that there have been several locations of “The Op Shop” (renamed New to You in 2011), including the former police station, and a location on St. Andrew Street “that burned down in 1973.
“The New to You in the old police station closed on the 13th of September in 2014, and there was a week in between the closing of one and the opening of the current one,” Dowling said.
“The volunteers did a lot of the upgrades inside the new building.”
Dowling said GHVA got a lot of help from trade and construction people, many of whom “donated their labour free of charge.
“Some of the electrical work was done by the husbands (of volunteers),” she added.
GHVA is in the planning stage of a rebuild of the store that will see it doubled in size (to be located at the current site). Once again, many volunteers will be involved in the process.
New to You thrift shop manager Clare Palmer has been with GHVA for almost 10 years. “I am so honoured to work alongside some of the most amazing individuals within our community,” she said.
Palmer noted that volunteer roles range from receiving and sorting donations by department, cleaning, merchandising and pricing items, working cash, packing and floating, to helping clients find items.
“We have a volunteer maintenance team. I say team, but it is actually one incredible volunteer, Terry McKee,” Palmer said.
New to You’s annual Fashion Show models are all volunteers. The popular event will be held on April 23 at The Fergus Legion. Doors open at 6pm.
Through her experience and conversations with volunteers, Palmer said she has been shown how important
volunteering at NTY has been to them.
“Not only is it a feeling of giving back to the community and raising money for our community hospital, but it’s also a great opportunity for our volunteers to socialize and build friendships and to feel part of a wonderful and supportive team,” Palmer said.
Many volunteers like Carol and Wayne Bridle, Trudy Gansekoele, Pam Horricks and Lee Thorne have been involved with New to You for over 20 years.
Thorne recalled that when he moved to the area many years ago, he noticed a sign for The Opportunity Shop. Curious, he went in. He learned that “donations of clothes, electronics, and miscellaneous items were accepted.
“They priced and sold items and the money went to the hospital. I saw many items just needing a nut, bolt or screw being thrown (out),” Thorne said.
He wanted to help “so that more money could go to the hospital.”
“The next day I began a six-day-a-week adventure
repairing items.” More than 25 years later, he’s still at it two days a week specializing in watches and clocks. “
Thorne said, “I like the camaraderie and fellowship of the volunteers at NTY.”
Trudy Gansekoele said that after her children were in school, she wanted to do
volunteer work. She started at three days a week, and now over 25 years later, she works two days a week.
“I enjoy the work and the people,” she said.
Jane Douglas, who has volunteered for over 10 years said, “It is a wonderful place to fill your time. I work with a great group of loving and caring people. They have become my family and we have great times together.” Palmer noted, “Our volunteers are a true inspiration to myself and our staff for the hours they dedicate to their roles and for the hospital.”
In every successful event, there are several who devote their time and efforts to ensure that things run smoothly and that residents and visitors to our community always have a memorable experience.
On behalf of the entire community of Erin, we extend heartfelt gratitude to our dedicated volunteers.
Your unwavering commitment and selfess efforts enrich the fabric of our town, making it a better place for all.
Volunteers may feel their acts of kindness are small, but the impact they make in our community is enormous. Thank you to all who volunteer including those in these areas:
• Parks and Recreation
• Victoria Park Seniors Centre
• CW Festivals and Events
• Fergus Grand Theatre
• Elora & Fergus Horticultural Societies
• All our special committees
By Lorie Black
FERGUS – The Groves Hospital Volunteer Association (GHVA) has a remarkable history of generosity. Originally called “Hospital Aid” when the organization formed in 1933, the GHVA has made an impact on the well-being our community that would be hard to measure.
In the early years, items like a ringer washing machine, obstetrical table, a refrigerator for blood storage, and a library cart were donated. Now, over $4 million has been donated to fund the purchase of a CT scanner, to help build the new Groves Memorial Community Hospital and to fund other needs.
Dedicated volunteers have been and continue to be the backbone of GMCH.
Hospital volunteers Nancy Peer-Lalani has been the manager of GHVA for almost eight years.
“I love working with volunteers,” she said. “They are a valuable human resource that supports our organization’s goals by providing comfort and reassurance to patients and visitors as well as supporting our healthcare professionals.”
Lalani added, “They accept their responsibilities passionately and are compensated only by the satisfaction of giving back and helping others.”
Those responsibilities include greeting and directing, delivering meal trays, staffing the gift shop, working with patients in the Hospital Elder Life Program (HELP), and supporting ER and clinic staff.
HELP program
The HELP program started in 2012. “It is a researched program that prevents delirium and functional decline in patients aged 65 and over,” said Laura Burns, an elder life specialist. Trained vol-
unteers provide orientation, exercise, social and recreational interactions and meal assistance. HELP volunteer
Chris Ecclestone knew that after she retired she wanted to work “with the elderly, as there always seems to be a need.”
“It is my hope to be able to bring a smile to someone’s face,” Ecclestone said.
“This is a wonderful community full of generous people in terms of [giving] time to support others. Groves Hospital is a wonderful new facility, with a great staff team who are supportive, encouraging and appreciative of volunteers.”
Burns said that HELP volunteers have “a special heart. They are patient and kind and have the time to help patients feel comfortable and supported while they are in hospital... HELP volunteers are the heart of the program and go above and beyond to support patients, families and staff.”
The Gift Shop
Known as The Tuck Shop in earlier days, the hospital Gift Shop is staffed entirely by volunteers.
Carol Kane became a volunteer with GHVA about five years ago. “At that time, I joined the PFAC (Patient and Family Advisory Committee). Then an opening happened in the Gift Shop, which I jumped on. I just love it,” she said.
“Carol is a big asset,” Lalani said. “She is always willing to help with merchandising, receiving, stocking, pricing and discounting.”
Kane is also on the executive of the Ladies Auxiliary at the Elora Legion. “We live in a wonderful community that welcomes volunteers with appreciation.” She added that it’s rewarding and it gives her a chance to give back to the community.
She noted that more volunteers are needed and suggested people “Try it, you may really enjoy it. You meet some wonderful people and have fun.”
The success of the Gift Shop is partly driven by donations received. Kane’s fellow volunteer Doreen Wilson donates hand-made teddy bears, puppets and baby outfits.
“Doreen is a real gem,
Lalani said.
Welcoming smiles When entering the hospital to visit or attend an appointment, volunteers like Joe Babin are there to help.
“Joe helps visitors understand the intake and check-in process. Having friendly and welcoming faces at the front desk are just what the doctor ordered, and Joe is a great one,” Lalani said. Babin, who moved to the community a few years ago, found out about the volunteer position while attending a community outreach event at the Fergus sportsplex.
He noted that the process to become a volunteer can be daunting for some people, but he is now in his third year as a volunteer with GHVA.
“I see there is such a need here. I see the condition of people coming in,” he said. “It gives you empathy and perspective.” He works on Mondays and fills in when he can. “Everybody’s very friendly here,” he said.
Emergency room support In the ER, volunteers like Kami Durzi are making a difference too. Lalani describes
Thank you to the volunteers of Wellington North for your time, dedication and commitment to the strengthening and support of our community. Your participation as volunteers contributes greatly to the vibrancy of Wellington North which truly makes this a better place in which we live, work and play.
By Lorie Black
ELORA – Kristen Bettiol, the township of Centre Wellington’s manager of community development, is passionate about promoting volunteerism.
As part of the township’s new Community Connect program, Bettiol and The Advertiser chose Pam Stumpf for their first volunteer profile.
“Pam is so relatable to so many different people. I first met Pam almost 20 years ago at the 6am daily work out at a new gym in town,” Bettiol said.
“She didn’t know me, but she was finishing her set while watching everyone else and cheering them on. When she was done, she didn’t reach for water without making sure the person that was struggling the most was not feeling alone. That is genuinely how she lives life. She is thoughtful and generous, caring and deeply connected to our community.”
When Bettiol was executive director at Big Brothers Big Sisters Centre Wellington, she said Pam “came first as a board member but stayed as a mentor to several youth who absolutely adore her.”
“She cannot bake to save her life but rolls up her sleeves when her mentees want to cook, bake, craft or play games and feels like she is selfishly getting more out of their time together than the kids,” Bettiol said.
“She literally lights up rooms and when you are with Pam, you feel like you can do anything – finish endless rounds of burpees, take on major capital campaigns, go through life’s challenges, thrive in a pandemic or just bake a batch of cookies. She is a gift.”
Pam’s husband John Stumpf said, “It is apparent how much it means to her to volunteer. I’m so proud to see
Submitted photo
and hear Pam light up when talking about the various events she volunteers at, and I know the difference she is making in our community.”
Pam, who was raised in Toronto, met Stumpf at a wedding in Elora. “I’d never heard of Elora,” she said. After she and Stumpf married, they decided to move to Elora in 2020.
Her career with Loblaw’s involved a lot of travel, and she didn’t really get to explore and enjoy the area until she left the corporate world and started her own business, Refreshed & Refined Interiors, in 2018. In one of her first experiences volunteering locally, she said, “I was making phone calls for Bowl for Kids to all these businesses I didn’t even know we had.”
“It was a real eye-opener. I learned we live in a beautiful community with incredibly generous and supportive businesses.”
Having volunteered at a Boys and Girls Club in Toronto, Pam wanted to find something similar in the community after she started working from home. After a member of the Board of Directors at Guelph BBBS
reached out to Pam, Stumpf suggested she contact Kristen Bettiol.
BBBS Centre Wellington Pam was delighted to find out there was a Centre Wellington BBBS. “I kind of jumped full in,” she said. “I joined all the committees; we had our gala and bowl for kids.”
A few months after joining, she was asked to step in as vice-chair. “I was just really invested in learning and doing whatever I could to make the agency as strong and involved in the community as it could be.”
Pam took the position just as COVID shutdowns started. “Running a not-for-profit organization during a global pandemic is not easy,” Pam said.
“Somehow during all the different challenges, I managed to lead a board that was just so engaged – all they wanted to do was help. In turn, that really resonated with the community and the community just stepped aboard. They were incredible.”
Part of the success could be attributed to the on-boarding process Pam helped to establish, because it was “a
serious, but inclusive process,” she said.
Potential board members were asked why they wanted to volunteer.
“Hearing their stories was very interesting. Some had a Big Sister or a Big Brother when they were growing up and it changed their lives. And so, this is their way of giving back.”
Garagemahal and BBBSCW
During a board meeting in 2018 at the Stumpf home, the need for male mentors was being discussed. John apologized for overhearing the conversation, but he had an idea. The first Garagemahal took place that summer.
“The Garagemahal event’s goal is to bring people together and create awareness of how anyone can become involved with Big Brothers Big Sisters,” Pam said.
Attendees enjoy “complimentary delicious food, local beverages, scotch and cigars,” Pam explained.
“The main event is a car show that features a mix of hypercars, exotic cars, supercars and sports cars.
“The Garagemahal has created a platform where Big Brothers like Mason Melitzer and Bryan Paul have spoken to share why they decided to become Big Brothers,” Pam said.
Tickets to this year’s DJ’d event, to be held on June 20, are available now.
“I think back to our first year in 2018,” John Stumpf said. “11 cars, 33 people, and $1,500 raised. In 2023 we had 40 cars, 204 attendees and raised $22,000. Since the event’s inception we have raised over $105k for BBBSCW.”
Stumpf is proud of what they have accomplished “in six short years in terms of money raised.” He is “just as proud of the fact that the event educates the community,” and that their efforts
SEE STUMPF » 22
“I have two right now that absolutely love,” she said. They meet every Wednesday. “I’m blocked off for that time. I will not miss it!”
“I’m not a baker,” Pam said with a laugh. “But every single one of my little girls loves to bake. have a cupboard that has baking stuff, because every Wednesday they’re going to want to bake something. So, we made a
list of what we’re doing for the month. Tonight, I’ll be getting ready for tomorrow.”
Pam’s enthusiasm and the joy she experiences being a mentee is apparent in her expressions and in her voice.
“I think I learn more from them than they do from me,” she said.
Tears formed in her eyes as she recalled one of her mentees running down the hall to meet her, “I got so emotional,” she said. “She’d just had some surgery and had braces on her legs.”
Both of Pam’s current mentees will be entering Grade 9 in the fall where the program does not continue.
And after two and a half years, they are all sad to say goodbye, Pam said.
Community involvement
Volunteer Association Board.
“Until you’re actually really in it, you don’t realize the needs of the hospital, and that every little bit makes a difference,” she said.
“Small donations of $5 or $10 add up.”
As a hospital board member, she likes volunteer for different organizations, like Fergus-Elora Rotary.
“I was a runner selling tickets. Bingo was so much fun,” she said.
As a member of Centre Wellington 100 Women Who Care (CW 100WWC) since its first meeting in 2020, Pam continues to advocate for BBBSCW.
Hospice. She presented and secured the win for the hospice at a recent CW 100WWC meeting.
Staying informed
“There are so many different reasons why I get involved in the community. Selfishly, it feels great, but it’s to keep myself informed and to meet the people in our community. It’s to help connect people in need with the people in the community that can help.”
“Volunteering is not a lifetime commitment,” Pam said. “You will never know if you enjoy doing something until you try.” But she said it is important to do some research.
Guelph-Wellington Women in Crisis
Guelph-
Guelph-Wellington Women in Crisis
24-hour
Thank you to our dedicated volunteers!
You strengthen the fabric of our community by sharing your time and talents.
A sincere thank you to our dedicated volunteers. Your commitment is truly appreciated.
A sincere thank you to our dedicated volunteers. Your commitment is truly appreciated.
24-hour Crisis Line: 1-519-836-5710, 1-800-265-SAFE (7233) Working to end violence against women and children www.gwwomenincrisis.org
Last summer, Pam helped Habitat for Humanity Guelph Wellington decorate the townships’ Gartshore farmhouse. She also helped with sponsorship for the local historic farmhouse that will be used to house resident and locum doctors working at Groves Memorial Community Hospital.
24-hour Crisis Line: 1-519-836-5710, 1-800-265-SAFE (7233) orking to end violence against women and children www.gwwomenincrisis.org
She volunteers for Michael House, a shelter in Guelph that provides support to pregnant and parenting mothers and their children in need.
In the spring of 2023, Pam joined the Groves Hospital
The CW 100WWC chapter, founded by Tracy Bachly, holds four meetings annually. At each, members commit $100, and can nominate a local charity. Three charities are randomly selected and then presented by the nominating members. After voting, one of the charities receives all money raised.
“BBBSCW was the first charity to win it,” Pam said. She continues to nominate BBBSCW and has presented five times. “I reach out to Brad (Mulligan, current executive director) to see what needs to be supported.”
Pam is also closely involved with Aboyne
“Look into the different opportunities to find out what fits your lifestyle and your schedule. Ask yourself why you want to volunteer. Do you enjoy working with youth, sitting on committees, leadership roles?”
“There are more agencies looking for volunteers than you would think.”
For Pam, having the opportunity to “play a role in influencing change to ensure programs stay strong and relevant” is important.
She hopes she is a positive role model to her mentees. “BBBS is my passion. My heart feels full whenever I leave a meeting. My Little Sisters make me smile!”
Durzi as “very enthusiastic and committed.”
Durzi, a second year neuroscience student at the University of Guelph (U of G), began volunteering in the ER last summer. Durzi is also part of the U of G’s First Response Team and will be working for the Canadian Coast Guard this summer.
Durzi appreciates the opportunity and said her position in Grove’s ER is inspiring. “I see the enormous team effort, dedication and deep passion for patient care,” she said. GHVA board
All 11 hospital board positions are held by volunteers. Gloria Shoon currently serves on three committees:
New to You Development, Communications and Bursary.
Shoon retired from the corporate world in 2020. But her history of volunteerism started long before that. She has had many different roles over the years with organizations like Big Brothers Big Sisters, United Way and Hospice Wellington.
“I chose GHVA because of the excellent work our volunteers do, both at Groves Community Hospital and the New to You thrift store,” she said. “The NTY concept is so purpose-filled in so many ways. It’s a win-win-win for our donors, volunteers and the hospital.”
A key for her was the
fact that all funds raised are donated back to the hospital. She also noted “the wonderful teamwork on the various committees is heart-warming.”
“Our community has a huge heart, and I have found a space to use my skills and experience to serve the community,” she said. “I love volunteering. It is very rewarding since I know I am making a small difference ultimately, to a person in our community.”
To anyone considering volunteering, Shoon said “Just do it. Get involved and get engaged. We need you.”
Lalani said, “Our volunteers invest in our organization by donating their precious time and efforts. They are truly our success.”