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MINDING OUR

BUSINESS CENTRE WELLINGTON

VOLUME 1 ISSUE 11

On the Road Again November 2008 PUBLISHED IN COOPERATION WITH THE WELLINGTON ADVERTISER


MILE STONES New Name - Ribbon Cutting (left) Official Opening, Ribbon Cutting and name change of Thomson Funeral Home, 160 St David Street North, Fergus took place October 5. Best wishes to Lindsey Gray and Adam Kelly who purchased the Thomson & Collins Funeral Home, earlier this year.

New Owners, New Name (above) 25 th Anniversary Milestone! (right)

Brian Mackay and Morgan Ramage will be officially opening “Goose & Gridiron,” 216 St Andrew St W, Fergus on November 7. Congratulations Morgan and Brian!

Ken Weeks Pontiac-Buick Ltd, 950 St David St., celebrated the dealership’s 25th anniversary on October 17th. At the cocktail party owner Ken Weeks presented 25 year employee Mike O’Sullivan with a travel gift certificate. Congratulations to Ken and Barb!

Grand Opening New Merger (above and right) Bruce Johnston and Terry Godreau and Mark Reed. Elora Computers/Planet CPU & Fergus Computers have merged. The McQueen Blvd location closes November 1, product lines, service and warranty support will continue at the Elora Computer location, 16 Mill St East, Elora. Best wishes Terry and Mark. Bruce Johnston is looking forward to other projects.

Pictured: Fred Hiller, Jamie Hiller and Aileen Hawkins, H & R Machine, 201 Gregson Crt. (in the Industrial Park) Fergus, celebrated their Grand Opening and Ribbon Cutting October 29th. On behalf of the Centre Wellington Chamber of Commerce, Board member Aileen Hawkins presented a plaque to Jamie. Other recognitions included framed pieces from Ted Arnott, Waterloo Wellington, MPP and Michael Chong, Wellington Halton Hills, MP. Fred received a special acknowledgment for 25 years in business from Prime Minister Stephen Harper. Milestone Photos by Sherry Clarke

PAGE 2 | November 08


about

THIS ISSUE

MINDING OUR

BUSINESS

Minding Our Business is a business magazine focusing on items of interest to commercial, retail, industrial and service businesses in Centre Wellington.

COVER As winter approaches it will soon be time for the plows to hit the road again. Our cover story provides insight into the “snow business” and tips on how you can help our local public works department. Pictured on our cover is Les Davidson, Superintendent, Centre Wellington

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MILESTONES Openings | Awards | Moves

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FERGUS BIA End of an Era

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ELORA BIA Resa Lent says “So Long”

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BDC Be Very Prepared When Borrowing Money for Intangibles

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MOVING SNOW David Meyer

general policy Advertising is accepted on the condition that, in the event of typographical error, that portion of the advertising space occupied by the erroneous item, together with a reasonable allowance for the signatures, will not be charged for, but the balance of the advertisements will be paid for at the applicable rate. In the event of a typographical error advertising goods or services at a wrong price, goods or services may not be sold. Advertising is merely an offer to sell, and may be withdrawn at any time. Persons wishing information regarding circulation, rates and additional service are invited to contact our office for further details. The publisher accepts responsibility for claims and honors agreements made by himself or by regular staff on his behalf. No responsibility is accepted for actions by person(s) not in the employ of the paper, or otherwise over whom the Publisher has no control. All Advertising accepted is done so in good faith. The Publisher maintains the right to approve or reject advertising and articles submitted for publication.

contact MINDING OUR

BUSINESS

THE CHAMBER PAGES 10 11 11 13

New Networking Group Meet the Members Flu in the Workplace On the Web: Winterize Your Website Chamber Calendar

14

ECONOMIC DEVELOPMENT A New Look for North End Fergus

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CONTACT LISTING BUSINESS DIRECTORY

Box 252, Fergus, Ontario N1M 2W8 519-843-5410 telephone 519-843-7607 facsimile

November 08 | PAGE 3


Fergus BIA END OF AN ERA FAREWELL TO THE OLD COPPER KETTLE ... WELCOME THE GOOSE & GRIDIRON Regulars say farewell to the proprietors who established the main street pub ten years ago. Almost ten years ago, Mike and Carol Clements realized their dream of creating a British pub on the main street of Fergus. Inspired by nostalgia for the drinking houses in their native England, they turned what had been a simple Italian restaurant into a cozy locale that became home to many who enjoyed the pub-style food and the regional microbrewery and British beers and ales on tap. Every week, jam nights dedicated to blues, pop classics and bluegrass music attracted musicians and sing-alongers to the 216 St. Andrews Street West location. Over the years, The Old Copper Kettle was a gathering spot for good times and a place where lasting friendships were formed. On September 5, The Old Copper Kettle window sign was replaced by The Goose & Gridiron name and logo – the vision of new owners and Fergus residents Brian Mackay and Morgan Ramage who completed the transition without closing down. Friday, November 7th Goose and Gridiron (formerly The Old Copper Kettle) will be having their Grand Opening. Come out to celebrate with Bryan Mackay and Morgan Ramage.

Photo by Doug Hall

PAGE 4 | November 08


I am taking this small space to say “So Long�. You may or may not know that after 29 years being in business in Elora I am closing the Desert Rose Cafe on Nov. 23, 2008. It is a very bittersweet time for me. I am overwhelmed by old memories, the constant stories of my customers and the sadness they feel and the unknowing and exciting transistion to something new yet unknown for me. The decision to close was difficult to make but the inability to continue the very long hours was the tipping point.

Elora BIA DESSERT ROSE CAFE

The Elora that I fell into in 1979 had one street of stores for visitors. Gas was 47 cents and we were a close band of folks who had fled the city for something quieter, more reflective and more interesting. Gas prices have now more than doubled, as has the number of stores. The last ten years have seen an enormous change to the downtown streetscape. Every empty lot has been replaced by a new building, the latest being the development on Francis Lane. The Dalby has closed and been recently uncovered as a stunning centrepiece to our downtown core. The number of visitors to the town has increased exponentially,The Elora Arts Centre is constantly bringing new and thought provoking artists to the area. Tim Murton's Hallowe'en monsters once again have brought out the wonder and childlike awe in us all. Metcalfe Street is now just as popular as Mill Street and everywhere one looks are flowers, trees, benches and colourful buildings that are being 'loved' by their owners or tenants. All in all Elora has grown from this tiny jewel to a solid band of gold. For me personally, it is hard to believe that almost three decades have gone by. I feel honoured and lucky to have been a part of such a wonderful, creative community. I never expected that when I moved to Elora in 1979 that I would still be here in 2008. Thank you to all for being such an inspiring community to live and work in.

Sincerely,

Resa Lent

November 08 | PAGE 5


BDC

BUSINESS DEVELOPMENT BANK OF CANADA

BDC (Business Development Bank of Canada) 519.571.6680 Don Cubbidge don.cubbidge@bdc.ca

BE VERY PREPARED WHEN BORROWING MONEY FOR INTANGIBLES Banks are great when it comes to lending money for hard assets like plants and equipment. But if your company needs funds for trademarks, intellectual property, employee training or other intangibles, be prepared to make a very solid case.

from the investment (no more than 12 months), do you have the capacity to implement it, are the costs realistic, are the benefits measurable?” advises Edmée Métivier, Executive Vice-President, Financing and Consulting, Business Development Bank of Canada (BDC).

It may sound discouraging, but don’t despair. More financial institutions are warming up to the potential value of intangible assets, particularly if you can solidly demonstrate how they will add value to your company. In short: doing your homework could pay off in muchneeded cash.

It’s also important to understand the role of a banker. As Emilio B. Imbriglio, partner, Corporate Finance, Raymond Chabot Grant Thornton, stresses, banks are not investors and they are not shareholders.

“You have to be very prepared and be able to answer a banker’s questions. How long will it take to derive value

Happy Holidays! l

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Santa Claus Parade Past and Present Saturday December 6th Enter to win $500 BIA Dollars Late night shopping Thursdays until 9:00 pm Customer Appreciation Night November 20th, 6:00 - 9:00 pm Seasonal window displays BIA Dollars available for sale Free parking

For more information, please call 519-787-1384 www.fergusbia.ca

Thank you for thinking local first this holiday season PAGE 6 | November 08

“Their traditional role is to lend secured money to companies and the problem with financing intangibles is that often they do not carry value as a security. The intangible may add value to your company, but a bank isn’t as likely to share that view,” he explains. That’s not to say that a bank can’t be persuaded. Often, it depends on the nature of the intangible and the reputation, size and track record of the company. For example, if Sony wants to borrow money to market its extensive Beatles song library, no doubt a bank would be writing a cheque before the ink is dry on the lending application. That’s because the intangible is legally protected internationally, has a proven revenue stream that appears likely to continue, and Sony has a history of profitability. While most companies don’t have the same global clout as Sony, Apple, or Microsoft, the principle is the same: banks are more likely to open the purse


strings for investments that generate future cash flows and add value to a company. NOT ALL INTANGIBLES ARE CREATED EQUAL It always helps when intangibles are included on a company’s balance sheet since banks will base their decision partly on your firm’s financial statements. As Canada moves increasingly towards a knowledge-based economy, more businesses are selling their know-how and services. For them, intangibles are their bread and butter. So, which intangibles can add value to your company? BDC, for example, targets investments related to innovation and capacity building. “On the innovation side, we look for things such as the development of a new product, new markets or innovative process improvements and productivity enhancements. Capacity building includes new supply agreements, a training program for new competencies or a trademark acquisition. These are strategic intangibles you can take to a bank,” says Métivier. But a good idea isn’t all a bank will consider. Métivier says it’s important for a company to be profitable and have a well-balanced financial structure. Banks won’t lend unsecured money to solve underlying performance problems. HAVING THE RIGHT MANAGEMENT TEAM In the end, having the right corporate team could be what makes or breaks your loan application. Any investor will tell you there’s no shortage of great ideas out there. What’s often lacking is a motivated and experienced team that can deliver on what it’s promising.

When preparing for that critical bank meeting, Imbriglio suggests including the CVs of key individuals. For example, if you have a key person who has 30 years of experience working in strategic positions in an organization that successfully faced funding challenges involving the development of intangibles, play that to your advantage. Leadership skills are another important factor. In his experience, Imbriglio says it tends to be people with perseverance, a positive attitude, a strong understanding of the concepts and excellent communications skills who succeed in getting loans for intangibles. Of course, a solid business case tied to a revenue stream backed by market commitments will support strong leadership. “It often comes down to having the right team of people,” he explains.“Bankers use sophisticated predictive models to determine whether a loan is a go or nogo. But you won’t pass the test of a banker’s lending criteria if you don’t pass the people test – ever.”

Finally, Métivier says small companies may have to knock on a few doors before making that perfect pitch, but don’t give up. “If you feel you are very well prepared and a bank still turns you down, try another bank,” she advises. “If you shop around enough you should find success.”

WHAT A BANKER MAY ASK: • Can you demonstrate how the project will create value and/or add capacity to your company? • How long will the project take? • Are the costs realistic? • Are the benefits measurable and realistic? • What are your skills and experience in the industry? • What management expertise do you have? • Do you have an experienced multidisciplinary team that can successfully execute all aspects of the project (e.g. from finance to marketing)?

And, adds Imbriglio, don’t send your lawyer or accountant to pitch hit for you. “It’s your passion, you have to do it.”

Join

the Food Bank in delivering our service. we require donations year round!

Thank you Centre Wellington for your tremendous support during the

Thanksgiving Food Drive 170 St. Andrew St. E. Fergus | N1M 2W8 519-787-1401 email: cwfoodbank@bellnet.ca

www.cwfoodbank.org

November 08 | PAGE 7


the chamber OF COMMERCE

NEW NETWORKING GROUP NEW CHAMBER PLUS NETWORKING GROUP HELPS DEVELOP REFERRALS AND NEW IDEAS If someone recommends a business are you more likely to use it? We all know that word of mouth and referrals play a huge role in developing a business and the recently formed Centre Wellington Chamber Plus Networking (CPN) group does just that. The networking group began meeting in August 2008. The group provides a forum for the exchange of business referrals, ideas and networking opportunities. Exclusivity is offered to members in each business category and each member commits to providing at least one referral per month or three per quarter. Weekly meeting have helped the ten members, once strangers, come to know and understand each other. Each week members give a brief overview of what is happening in their business and one member will have a longer scheduled time to speak. Understanding each member’s business in more detail can result in networking opportunities as well as increasing your knowledge on a wide variety of topics. Members have had the opportunity to learn more about topics such as marketing strategies,

insurance, home loans, accounting, Real Estate and financial wealth. “Each time one of our members makes a presentation I go away with a little more knowledge” says member Evelyn Gould, from Jester’s Fun Factory toy and game store. Member Gina Hall, from ‘On the Go for You’ which offers errands, office support and personal assistance, has discovered new networking opportunities through CPN. “Once you get to know another business, networking naturally builds and new ideas emerge” explains Gina. Getting a Networking group started in Centre Wellington was the idea of Trish Burch, owner of Sparkle & Shine Janitorial Services. Trish participates in a Guelph networking group and felt Fergus would benefit from a group here as well. She welcomes potential members to come as a guest to one of the lunch meetings, which are held each Monday. The group currently consist of ten members and plans to grow to a maximum of 20 members. Membership is open to both male and females. If you would like to come as a guest or wish more details about the group you can contact the Centre Wellington Chamber of Commerce at (519) 843-5140, Trish Burch at janitorialservices@sympatico.ca or Roger Hicks at (519) 546-3772.

Stunning Success! Centre Wellington Chamber of Commerce’s ‘Table Top Trade Show’, held October 22nd, was an excellent opportunity for businesses large or small, old or new to network.

PAGE 10 | November 08


MEET THE MEMBERS ON THE GO 4 YOU Gina Hall was born and raised in Fergus, and it is the place where her heart is. Starting her own local business is like a dream come true. Gina is far from stationary; she runs an errands and concierge business called On The Go 4 You. This company provides its clients with a peaceful mind and stressfree day with executive and personal assistant services – in the broadest sense. If you are looking for some help to organize your home, office or business, On The Go 4 You might be just the thing you need. So what type of services does Gina’s company offer? Well, you name it… Dry cleaning drop off or pick up, going to the post office, filing, office organization, answering the phones for a few hours, yard and garden clean up, house-sitting, or dog walking are just some of the areas where Gina may free up some of your time. But she can also assist with business development or event planning. Many of the services interconnect, and the fact that Gina knows our local area like the back of her hand, which is a great advantage. It puts her clients mind at ease, and feels comforting to seniors, who like to rely on somebody local. When she was six years old she ran a lemonade stand in front of her parents’ house across from the Highland Games, when they were still held at Victoria Park. In her 20’s she sold Mexican handicrafts at home shows and on a seasonal basis at the former Fergus Market. “I have always had an entrepreneurial spirit” she reflects on it now. Extensive experience as an executive assistant and a business development manager in the tourism industry proved to be the inspiration for On The Go 4 You.

the chamber OF COMMERCE

As many executive assistants know, a good part of the activities to support a busy executive are those of a personal assistant. Starting a business that offered both types of services only seemed natural. Running your own business can be a challenge to anyone. But support from people who have gone through the motions already can be a big help. Mentorship from other business owners and attending networking meetings can be a great support. Gina is part of Centre Wellington’s Chamber Plus Network (CPN), a dedicated group of local service providers and retailers who meet for lunch every Monday and exchange ideas, leads and referrals. Contact Roberta Scarrow at the Chamber Office (519-8435140) if you too want to be involved in the CPN group. Many of you may have seen Gina’s car in town, with the distinct lettering on the back and the custom license plate. Other ways that Gina markets her business include her website, the distribution of targeted flyers and postcards, and attending the Chamber of Commerce’s monthly networking breakfast meetings. Personal as well as corporate clients knock on Gina’s door when they have too much to do and too little time. And in all reality, can’t we all use some help to maintain a healthy balance between work and family time?

MINDING OUR

BUSINESS Sherry Clarke DISPLAY AD SALES

For more information about On The Go 4 You, call Gina Hall at 519-994-4648, or visit her website at www.go4you.ca.

519.843.5410 mob@wellingtonadvertiser.com 905 Gartshore St., Fergus November 08 | PAGE 11


the chamber OF COMMERCE The Wellington-Waterloo CFDC is a non-profit, community based corporation funded by the Federal Government through the Community Futures Program. Our goals are: • to help small businesses in the Wellington-Waterloo Regions be successful thereby creating jobs • to assist in the planning and implementation of initiatives that will improve the economy of the Wellington-Waterloo Regions Our doors are always open and we are delighted to provide the following services for entrepreneurs: • Business advice, consulting, information and referrals • Help with business plans • Entrepreneurial training • Information on relevant federal and provincial programs and services If you or someone you know is looking for a little guidance, support or just a second opinion give us a call or drop in to visit.

519-846-9839 www.wwcfdc.com

PAGE 12 | November 08

FLU IN THE WORKPLACE Some viruses cause a simple cold, while others cause influenza (flu). Even healthy adults and children can become very ill with flu and its complications. The flu can develop quickly into fever, loss of appetite, muscle aches, sneezing and sore throat. Complications can develop such as pneumonia and encephalitis. Hospitalization can occur with flu. Approximately 1,500 Ontarians die from flu every year. The flu is spread readily from person to person through droplets that are coughed or sneezed into the air by an infected person. The flu virus enters your body by inhaling the droplets or touching contaminated surfaces and then touching your eyes, nose or mouth. The workplace is the perfect environment for flu to spread. At work, people can be in close proximity to one another and share items such as phones, computers and bathrooms. An employee who is ill due to the flu can expect to be absent from work for two to seven days. For employers, according to the Ontario Ministry of Health and Long-Term Care, “flu immunization results in 43% fewer days of sick leave related to respiratory illness and reduces the amount of sick days taken by employees from all illness by 36%”. The Journal of the Ontario Occupational Health Nurses Association reports that immunizing employees for flu: • reduces short term absenteeism and the need for temporary employees • improves productivity • promotes wellness in the workplace • boosts corporate image and morale • reduces health care costs. HOW CAN YOU PREVENT FLU IN THE WORKPLACE? HERE ARE SOME SUGGESTIONS: • Employers can hold on-site flu clinics for their employees. Employees are more likely to get a flu shot if the service is

provided in their workplace. • Promote handwashing. It is the single most effective method to reduce the transfer of infection. Make handwashing and alcohol-based handrub easy to access. • Educate your employees on the importance of staying home when ill and coughing/sneezing into a tissue or your elbow when sick. • Clean shared items in the workplace such as phones, keyboards and door handles. If your workplace does not offer flu clinics, contact your family doctor or local pharmacy or Wellington-Dufferin-Guelph Public Health. WDGPH offers flu clinics by appointment or by walk-in. For more information call the flu hotline at 1-800265-7293 ex. 4624 or book on-line at www.wdghu.org. Susan Otten Program Manager, Vaccine Preventable Disease Wellington-Dufferin-Guelph Public Health

OMISSION: In our last issue, a business missed being recognized in the grand opening pic of the new complex on St. Andrew St, site of the former bowling alley. Arsic Jewelry and Watch Inc. offers new lines of jewelry and fine watches. They also offer to be "your personal expert" on the restoration of old time pieces and choosing jewelry that makes a statement. Zoran and Ksenije Arsic welcome customers to their unique store.


ON THE WEB discounts? People love discounts and coupons, and the limited availability forces people to act now! • When it is your peak season (maybe it is the summer, perhaps Christmas is when you are busiest?), you cannot do anything more important than maximizing the potential that this period has to offer.

NARDO KUITERT nardo@ ucwebs.com. WINTERIZE YOUR WEBSITE When seasons change, you have to be prepared. Did you already rust-proof your car, clean out your eavestroughs and stock up on salt? Fall is here, and winter is near. OK, you don’t have to clear the entry to your website with a snow shovel, but most websites (and businesses) do face seasonal trends. HERE ARE SOME TIPS TO TAKE ADVANTAGE OF THEM: • Is your peak season just around the corner – Christmas perhaps? Rely on Google AdWords to make your website temporarily more visible in the search engines immediately. So that people searching for your type of products or services can find you when it matters most: your busiest time! • Take a close look at your website from a visitor’s perspective. Are the opening hours of your store easy to find (if you mention them at all)? How about your address, phone number? Modern consumers research on the Internet before they go out the door; make sure you don’t disappoint them. • With these current economic unstable times do you offer time-limited

But don’t rest on your laurels once it is over. Use this time to breathe some new life into your website. Review your content – is it still accurate and fresh? Perhaps plan a redesign. Start thinking about a website promotion plan. Maybe it is time for a content management system, so you do not have to rely on your web developer to make changes for you. Review your peak season’s statistics and see whether you can find any error pages that need fixing. Maybe you feel inspired enough to start writing a blog (online journal)?

Chamber Calendar Chamber Calendar of Events Elora Community Theatre presents You’re Lucky If You’re Killed, running November 7-9 and 13-15. This is a recount of Canada’s first war play by Dr. Norman McLeod Craig. This play was first presented in the Fergus Grand Theatre in 1933. It returns to the same theatre in November for Fergus’ 175th Anniversary. Tickets available at Ralph Basset Associates Inc. 519-843-4852. Thursday, Nov. 27 - 7:30 pm Fergus 175 Committee Gala Event is proud to present the World Premiere of Cogeco “Then & Now” at Fergus Grand Theatre. Tickets $17.50 on sale at Scotiabank soon, limited seating. Saturday, Nov. 29th Elora Christmas Parade “Light Up Your Life” 6:00 p.m. starts at York Street.

Review – plan – ACT. Your lull time should be the time to review your current website, strategize your promotion and optimization strategies and then of course: don’t forget to implement them!

Saturday, Nov. 29th Chamber of Commerce Christmas Party, tickets on sale now at the Chamber office. Tickets are $60. Cocktails 6:30pm, buffet dinner 7:30pm, then dance with SOS Entertainment.

For more information: contact your Webmaster, or email Nardo Kuitert at nardo@ferguswebsites.com.

Saturday, December 6th Fergus Santa Claus Parade “Past & Present” starts at GSW at 1:30pm.

FOOD FOR THOUGHT Pictured : Aileen Hawkins, M & M Meats, Julie Tyndale-Biscoe, Fergus BIA and Mike Counsell, CW Food Bank Helping Others: The Centre Wellington Food Bank Thanksgiving Food Drive benefits from the 8th annual M&M Meats Car Show BBQ held during the Fergus BIA September. A total of $375 worth of food was added to the Food Bank cupboard.

November 08 | PAGE 13


economic DEVELOPMENT

Dave Rushton

A NEW FOR NORTH END FERGUS Eight commercial and institutional groups will be combining to change the look of our northern entrance to Fergus. We will see about a 40% expansion to the Beer Store allowing for more storage of their cold products. Across the street the Dixon family will be taking down Bennett Motors and the former CP Industries plant on Black St. (CP have expanded their Dickson Road plant), to make room for a new 24,000 square foot Home Hardware Building Centre. This major expansion will position them to better serve the planned residential and commercial growth in Wellington County. St. Joseph’s Catholic Church will be building a new 17,000 square foot church on their site in front of the St. Joseph School on St. David. Across Strathallan from the church we will see the replacement of the Fergus Motel with a multi-story name brand motel which will be inviting for our many visitors to town. Also on the site a 14,400 square foot, two storey building has also gone up and currently is home to Results Fitness and Mosaic Spa. A spot for a restaurant has also

been established on the site and we can all think of some favourites that we would like see locate to Centre Wellington. Behind Kimberley’s we have seen the building get a major facelift and the creation of several new units to replace the space previously occupied by Results. Kimberley’s has doubled their space, a physiotherapist will also take a unit and there are still four units left. A new strip mall is being built at Gordon Street on a triangular shaped property. It will be 20,000 square feet and they are looking for new tenants. Let me know if you’re looking for space. Another big development is Wellington County’s 55 new affordable housing units, a much needed addition to the community to assist folks with moderate income. This apartment facility will be on the north side of Gordon behind KC Video. There are several thousand new homes projected for the north end of Fergus so I know we will see more commercial and institutional buildings pop up to service our community.

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NORTH END REDEVELOPMENT 1. 2. 3. 4. 5. 6. 7. 8.

Beer Store (new look, 1000 sq ft expansion) Home Hardware 24,000 sq ft St. Joseph’s Church 17,000 sq ft Motel 7,200 sq ft Results & Mosaic14,400 sq ft Kimberly’s renovated, 6 units Little Stream (20,000 sq ft) Wellington County affordable housing 55 units

7 5 6

4 3

1 2

PAGE 14 | November 08


CONTACT LISTING Ministry of Labour www.employeradviser.ca WCB - 1.800.387.0774 Employment Standards 1.800.531.5551

Waterloo-Wellington M.P.P. 519.787.5247 Ted Arnott ted.arnottco@pc.ola.org

Ontario Government www.gov.on.ca

Wellington - Halton Hills M.P. 519.843.7344 1-866-878-5556 Michael Chong chong.m@parl.gc.ca

Revenue Canada www.cra-arc.gc.ca Service Canada www.servicecanada.gc.ca

Fergus BIA 519-787-1384 Julia Tyndale-Biscoe info@fergusbia.ca WW Community Futures 519.846.9839 Rick Whittaker rick@wwcfdc.com Centre Wellington Economic Development 519.846.0974 Dave Rushton drushton@centrewellington.ca

The Centre Wellington Chamber of Commerce Phone: 519.843.5140 E-mail: chamber@cwchamber.ca

Township of Centre Wellington 519.846.9691 www.centrewellington.ca

BDC (Business Development Bank of Canada) 519.571.6680 Don Cubbidge don.cubbidge@bdc.ca

WCB 1.800.387.0774 www.employeradviser.ca

Minding Our Business The Wellington Advertiser Box 252, Fergus, Ontario N1M 2W8 519-843-5410 telephone 519-843-7607 facsimile mob@wellingtonadvertiser.com

Elora BIA 519.846.2563 Esther Farrell elorabia@execulink.com

BUSINESS CARD DIRECTORY Business Etiquette ... The Chinese are not keen on physical contact - especially when doing business. The only circumstance in which it may take place is when a host is guiding a guest. Even then contact will only be made by holding a cuff or sleeve. Be sure not to slap, pat or put your arm around someone's shoulders. (source: www.kwintessential.co.uk/etiquette/doing-business-china.html). 162 St. Andrew St. E. Fergus, ON M1N 1P8

Total Computing Solutions

Debbie Kurt Sales Representative

ON-SITE SERVICE • NETWORKING • OFF-SITE BACKUP WORKSTATIONS • SERVERS • WEBSITE HOSTING www.icscomputers.ca

Call 787-4700 (519)

820 Gartshore Street, Unit 5, Fergus

519-843-5400 Cell: 519-766-6384 Toll Free: 1-866-343-6825 debbiekurt@royallepage.ca www.debbiekurt.com

November 08 | PAGE 15


Feel the excitement even before you get here. 2/*6ORWVDW*UDQG5LYHU5DFHZD\ 7445 County Road 21, RR2, Elora, ON (519) 846-2022 Mon. - Thurs. 9 a.m. to 2 a.m. Fri. - Sun. 24 hours

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