Customer Case Study - Costa Express

Customer: Costa Coffee (Express) Sector: Food & Beverages

CASE STUDY BACKGROUND WEEE Scotland Ltd. began working with Costa in

2014, to research and develop a process to avoid disposal of a touchscreen assembly used in the

growing Costa Express division.Working with Costa, our in-house repair and manufacturing division created a solution to repair and refurbish the

touchscreen assembly and went beyond providing a WEEE disposal solution.

THE CHALLENGE Costa Express, the self-service coffee vending

division of the Costa Coffee group, came to WEEE Scotland to source a repair and refurbishment

solution for electronic and mechanical parts from their network of vending machines across the UK,

Ireland and EU locations that historically were being disposed of. The key objective of the customer was

““At Costa Express we have built a very strong relationship with WEEE Scotland over six years now, this has allowed us to continuously drive reliability improvements through innovation and reengineering. Through our relationship we have diversified and found new ways to support our commitment to the environment by refurbishing more and scrapping less which has been a win win for both business and environment.”

to reduce costs and drive down their carbon

Tiago Da Costa

would ensure maximum recovery, ensuring

Costa Express

footprint, and thus, they required a solution which minimum impact on the environment.

Central Operations Manager

1

COMPANY CASE STUDY: COSTA EXPRESS

THE SOLUTION Our unique position as a provider of circular asset management solutions saw our team taking a creative view to dealing with Costa’s problem.

Engineers from the repair and re-use division

quickly identified the opportunity to repair and fully

refurbish the redundant parts, eliminating the need to recycle them. Over the past 6 years WEEE

Scotland has built on this strategy and extended

this service offering to manage 36 different parts used in the entire Costa estate and become the

sole refurbishment partner for Costa Express. They have also developed a sophisticated asset

management system for Costa Express, including

the development of bespoke software to manage the lifecycle of key components of the coffee vending machines.

THE RESULTS As well as helping Costa Express to manage the

cost projections for new parts and maintenance,

WEEE Scotland has enabled this division of Costa Coffee to successfully adopt a circular business model, which has seen the business drive down it’s carbon footprint and make significant cost savings, way beyond the customers original

“It has been fantastic to have the opportunity to work with a big name like Costa and to provide a solution which has exceeded their expectations.

Innovation in creating a process to promote sustainability and circularity has also put us in a fantastic position going forward. We now have a blueprint and the infrastructure to be able to roll these services out to other companies in the food & beverages sector as well as many other industries.

Circularity and sustainability are at the heart of our business ethos and we look forward to assisting many more companies in their journey to net zero. ”

expectations. Now, instead of broken parts being disposed of, Costa are repairing and reusing the vending machine components and are able to

use the data provided by WEEE Scotland’s asset management software to ensure further

efficiencies throughout the business and

GERRY DOCHERTY MANAGING DIRECTOR WEEE SCOTLAND LIMITED

maximise the lifecycle of their assets thus

+44 7715 699507

significantly contributing to bottom line

gerry@weeescotland.co.uk www.weeescotland.co.uk

reducing expenditure and inventory levels and profitability.

2