Ecommerce Trends that will Dominate 2017 1. Embrace chatbots for eCommerce. Using chatbots in eCommerce is increasing. Companies are adopting integrated bots to enhance customer experience in shopping, making reservations, checking flights, and much more. Google Allo, Facebook, Twitter, and WhatsApp are leading the race. Different messaging platforms worldwide are adopting chatbots like 1–800–Flowers on Facebook Messenger, H&M on the messaging platform Kik, Kip on Slack and JD.com on Wechat, to ensure a seamless shopping experience. Chatbots on 1-800 Flowers can search and order flowers for you, according to your requirement. H&M chatbot gives consumers personal style tips, allows easy purchase and seamless mobile-enabled payment. Communication with a chatbot is easy as it mimics the natural communication language. Chatbots helps to profile different customer preferences accurately. They are intelligent to understand the needs of the customer. Enterprises like Pypestream, Niki.ai, Flow.ai are offering chatbots that facilitate enhanced customer engagement, purchase and secure payment processing through real-time chat.
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