Microsoft AI - The power to do more for more people

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Louise Kallenberg, Bättre Delat: “Shared

Desire to save lives with shared data

Shared data can improve quality of life and health.

The Bättre delat (Better Shared) network wants to help Sweden as a country make the best use of technology – to save lives.

Bättre delat is an independent network for decision-makers, leaders and practitioners to share insights and decide on the direction to take, as part of the GovTech Sweden ecosystem.

“We are a network working to bring about the digital transformation of Sweden in practice. We started out of pure frustration because everything was moving too slowly,” says founder Louise Callenberg.

This frustration has led to an information and skills campaign. Bättre delat spreads knowledge about data sharing and the leadership required, including through a podcast – #bättredelat med AI-teologen (Better Shared with the AI theologian) – and white papers. Successful use cases focusing on the benefits of data sharing in people’s lives are highlighted, often with the follow-up question: ‘If it’s tried and tested, why don’t we scale this up and why don’t more people do the same thing?’

Microsoft is one of the sponsors of Bättre delat.

“To succeed in making the best use of technology, we need a functioning ecosystem in which industry, business, politicians and the public

sector work together with modern cloud solutions and AI. That’s why it feels right for us to support Bättre delat,” says Jennica Andersson, who is responsible for Microsoft’s public sector operations in Sweden.

Technology saves lives

On its website, Bättre delat also talks about how connected pacemakers, glucose meters and insulin pumps that can actually save lives are being called into question.

This is because the four main manufacturers of connected pacemakers process the data on US cloud services. As this is considered personal data, several senior lawyers employed by Swedish regions consider it illegal from a personal data processing perspective.

“Many people express fears and concerns about cloud services. GDPR is interpreted as a prohibitive law and AI is said to be dangerous. New technology stirs up a lot of emotions. The key is understanding and expertise,” says Louise Callenberg.

“We keep coming up against a fundamental question here. If we know that technology and data sharing can save lives, is it

ethical not to use it and not to share data? You could say that we are turning the ethical question – which otherwise calls for concrete risk management – on its head to enable the new technology to improve living conditions and save lives.”

Politicians create uncertainty

Louise Callenberg keeps coming back to the same thing: Anything that works should be widely available, and there are several reasons why this is not the case. She says that people often point out that it is someone else’s responsibility or see organizational barriers, instead of organizing themselves to take a big step forward.

“We need to have political support. Until now, no party has really pointed out that

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The exciting thing about AI is that the

Bättre delat is a Govtech Sweden initiative for better quality of life and health through shared data. Microsoft was one of the sponsors when Bättre delat was formed.

Around 50 leaders from all the Nordic countries are part of the network. The podcast is available from all podcast providers and is called ‘#bättredelat med AI teologen’.

Read more at www.battredelat.se.

this is an important social development that needs popular support. The lack of political direction and willingness creates uncertainty for many. But to get there, we need expertise and understanding. Therefore, we start with the stories and insights.”

Sweden has lagged behind when it comes to things like data sharing, says Louise Callenberg, comparing Sweden’s development to a staircase.

“We have gone up one stair and gained awareness, but now we need to take a big leap.”

“There are several cases showing that technology has made a big difference for people and for society at large. Now is the time for a shared capacity to scale up with the development of standards, political will, and

responses vary. It never becomes static like a regular search engine search. When it comes to AI, the only limit is your own imagination. Try giving Copilot some prompts. Giving prompts means giving Copilot instructions or simply asking it for help.

?practical know-how through examples that can be shared and replicated. To manage society’s digital transformation, we need to share data, share skills, share risk, and share benefits. That’s #bättredelat in a nutshell.”

AI summary by Microsoft 365 Copilot:

Bättre delat is a network that promotes quality of life and health through data sharing. It emphasizes the role of technology in saving lives and turns frustration at slow digital transformation into action through training and collaboration between industry, business, politicians and the public sector.

Download the app and start today.

“Freed up 400,000 hours”

Patients are the big winners when AI frees up time in healthcare

Generative AI creates new time for patients. The new technology has changed how Region Västerbotten works – and greatly enhanced efficiency.

“We are very proud that our data-driven applications have so far freed up over 400,000 hours for our employees,” says Erik Vallgren, CDO, Region Västerbotten.

Region Västerbotten is a large region in terms of area, with Umeå University Hospital as its hub. The high documentation requirements mean that many hours have to be spent on administration. The transition from paper to digital has involved many systems with complex IT environments that are not always easy to navigate, and digitization did not significantly enhance efficiency.

Consequently, the region is now using generative AI on platforms such as Microsoft 365 Copilot and Microsoft Azure Open AI, which makes much of the administration and other repetitive tasks easier. This frees up more time for staff to spend on healthcare tasks and personal interaction with patients.

Chatbot answers questions

Four years ago, Region Väs-

THE JAPANESE RECIPE

terbotten started using the chatbot Digge for support and service for employees. Subject matter experts helped create content for the chatbot, which employ ees can use to ask questions about everything from man aging their vacation benefits and pay to certain types of IT support. Digge is easy to access on mobile phones, the intranet, and the web and acts as a first point of contact.

“Digge has now been upgraded using Microsoft Azure Open AI, and the role of the subject matter experts has switched more to quality assurance and content testing,” says Erik Vallgren, CDO of Region Västerbotten.

“Previously, the content

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matter experts themselves, and they then had full control over the content, but that’s no longer necessary, and that can be a bit scary. We cannot guarantee that it will be 100% correct, but it still creates many desirable benefits – but it needs to be managed.”

“You make sure that the

and see how it responds. If we notice any ambiguities or errors, we report them to our central management of the products so that we can finetune and make it better.”

Increasing the quality of repetitive tasks

The region has also already seen that generative AI improves the quality of the outcome of repetitive tasks, such as analyzing texts, classifying content, and receiving

The first time we ask, Copilot delivers an exciting recipe for ‘Sushi Carbonara’. Next time it is ‘Wagyu Risotto’.

What kind of delicious dinner suggestion do you get when you ask Copilot your recipe question? Try it out. And bon appétit!

“We will get better-quality decisions and better governance,” says

Anna

Drotz,

Development Manager, Norrköping Municipality. She is now leading tasks including the implementation of the Microsoft Fabric data platform for more datadriven decisions in the municipality.

Three key digital steps to lead Norrköping into the future

Norrköping Municipality has always been at the forefront of the digitization process, but now the next step will be taken with the smartest tools of the future.

One of the aims is to have the ability to make faster and better data-driven decisions.

The municipality has now transitioned to a more modern type of organization, and has created a growth and development office. Here, different parts of the organization will work together to deliver development power for the municipality.

The office is intended to be an accelerator and a driver for the municipality. Anna Drotz, Development Manager at Norrköping Municipality, describes three major current initiatives that are all interconnected:

● M365 is introduced as a platform 11,500 employees get a new platform and with it a more modern way of working. M365

provides opportunities for co-creation and better communication and accessibility.

“We’ve had Teams for a while, but now with the introduction of the whole platform and toolbox, we really feel that we can do so much more. We have impact goals around the introduction which partly involve giving employees access to documents seamlessly,” says Anna Drotz.

“There are also major advantages in terms of planning, management and follow-up. Just imagine losing all those emails with attachments and using chat instead!”

● The AI journey has begun “This is so big and important that we need to get mov-

WEDDING SPEECH

ing. Last fall, we began the AI journey with Linköping University, AI Sweden, Microsoft and others. Above all, to learn. What do others do? What opportunities exist? And how do you do it?”

Anna believes that AI enables better service to citizens and with the challenges that exist, with a workforce that is likely to be insufficient, it is important to ensure that every employee’s contribution really adds value.

“AI is so big. We can already transcribe meetings and take automatic notes. I think we will switch to digital assistants

within a few years. Things are moving very fast, but we really need to embrace the potential of new technology.”

● Improving the quality of decisions

The third major shift is towards information-centered decision-making.

“There is so much data in a municipality, but it has been organized far too piecemeal. Now we have taken the step forward and started building our first data warehouse to provide decision-makers with a more dynamic tool for better governance,” says Anna

Facts/Norrköping Municipality’s focus areas

● M365 for increased productivity.

● Enhanced security and information security.

● Introduction of the Microsoft Fabric data platform for more data-driven decisions.

● Major investment in AI.

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Drotz. “We will get better-quality decisions, better governance and a faster overview. We will also be able to measure this in a smart way.”

Norrköping Municipality has taken important digital development steps to improve decision-making and productivity. It is introducing M365 for collaboration, embarking on an AI journey for efficient service and creating a data warehouse for better decision support. These steps aim to modernize the municipality’s working methods and increase the quality of decisions.

AI summary by Microsoft 365 Copilot:

Joacim Damgard, Mia Forsäng, Justin Edwards, Sophia Wikander, Jennica Andersson, Kim Waller and Jerker Porat.

Photo: Jonas Borg/ Prinsparets stiftelse

“We have received requests from all over the world. So the hope is to translate the game into more languages.”

More enjoyable reading

The Foundation will use Lajka, which currently reaches half a million Swedish children, to distribute the game in Sweden.

“In addition, many Swedish schools already use Microsoft Education. Along with Lajka, we hope to reach a large proportion of schools.”

What do you hope the game will achieve?

“We want to create better conditions for all children and young people to achieve their full potential, not only in Sweden but worldwide. The game highlights the value of continuing to practice and work on reading and reading skills even when it is difficult. For people with dyslexia, reading can be particularly challenging. “Many people still associate dyslexia with being less intelligent or lazy, when in fact it’s about having a different way of

absorbing and communicating knowledge,” says Kim Waller.

“The game is one way of bridging different worlds and helping children approach reading in a more enjoyable way. I believe that the game can be one of several tools to democratize education and the right to read.”

AI summary by Microsoft 365 Copilot:

The Prince Carl Philip and Princess Sofia Foundation has launched the Minecraft Education game Dexi Ville, designed to boost children’s love of reading and reading comprehension. The game uses an AI reading coach to provide feedback and help children, especially those with dyslexia, improve their reading. Dexi Ville is now available globally and aims to make learning more fun and accessible for children all over the world.

The Dexi Ville educational game is an innovative game designed to boost children’s and young people’s curiosity about words, letters and reading. Dexi Ville is supported by Microsoft and Nordea.

The game developers Shapescape developed the game and the state-owned research institute RISE was the Foundation’s educational partner in the development of the complementary teacher guidance material.

Watch the movie about Sam who has dyslexia here:

Read more – scan the QR-code with your mobile.

First in Europe with new AI assistant

Better quality, higher efficiency and greater crea tivity.

Joakim Nejdeby, Digitalization Director at Linkö ping University, sees great value in the time saved by teachers, researchers and other staff with the help of the new AI assistant.

“By having Copilot do certain tasks, you can instead be creative and get more done.”

Linköping University has long been interested in artificial intelligence. And at the beginning of this year, the university became one of the first in the education sector in the world – and the first in Europe – to start using Microsoft 365 Copilot.

365 Copilot is an AI assistant embedded in Microsoft 365. For example, it can help you create an entire PowerPoint presentation, slides and all, using only your notes in Word. When Microsoft launched a version for universities, Linköping University was quick to take up the offer.

“We had Sweden’s first AI professor and have long been researching and providing education in AI. It therefore felt natural to test Microsoft’s latest product at an early stage,” says Joakim Nejdeby, Digitalization Director at Linköping University.

Well-developed partnership

The implementation of 365 Copilot in early 2024 went smoothly. The university was already using some of Microsoft’s products.

“We looked at several different solutions, but settled on 365 Copilot. It felt good and we already had a well-developed partnership with Microsoft.”

Today, 300 people at the university use the AI assistant. Users are evenly spread across

Joakim Nejdeby Digitalization Director at Linköping University

the university’s activities.

“Copilot users include teachers, researchers and administrative staff in all our departments and activities.”

Higher efficiency

There are many applications: Some use it as a creative tool to help get new ideas off the ground. Others to create presentations. And several people use Copilot for discussions in Word or in emails related to their research.

The biggest advantage of Copilot is how good it is at compiling and summarizing information, says Joakim Nejdeby.

“For example, you can ask your inbox how many emails you’ve received in the last few days and which ones you should act on.”

He has found that more time is created by having Copilot do certain tasks.

AI summary by Microsoft 365 Copilot:

Microsoft 365 Copilot saves time and boosts creativity for staff at Linköping University. The AI assistant helps with tasks such as presentations and summaries, leading to better quality and efficiency. The university also uses AI chatbots to improve student communication.

“This ultimately leads to better quality, higher efficiency and greater creativity.”

In addition to 365 Copilot, Linköping University also uses proprietary AI chatbots based on Microsoft’s AI solution. One of these is aimed at new students.

“We have published a chatbot on our website. New and potential students can ask questions like ‘when does the semester start?’, ‘how do I find the auditorium?’ and ‘how do I create an account?’.”

The chatbot is never finished. It is continuously being improved and developed and kept up to date with the help of Copilot.

“We are improving it as new technical functionality and opportunities emerge through Microsoft. But also by going through the questions and training the AI on our data. This way, it learns to be even sharper and more accurate.”

The response has been good since the launch in September last year.

“Users like the fact that they can get answers to their questions even when we are not staffed. We receive positive feedback for accessibility, simplicity and speed.”

The AI of the future is nearly with us

Daniel Akenine, National Technology Officer at Microsoft, talks about the latest developments on the horizon.

“What we are seeing in AI are large investments linked to what are called agents, which means that AI is able to do several things in the process. Consequently, you can ask the AI system to perform large tasks for you.”

Daniel Akenine uses the example of planning a trip to Paris.

“You ask the AI system to find the five most interesting sights in Paris based on your interests and then book and pay for the tickets. The AI system then books your hotel and air tickets and creates an agenda for your trip.”

“We’re fairly close to this kind of interconnected agent and AI system.”

More complex tasks

Daniel Akenine says that this will also be used to perform more complex tasks in government agencies, healthcare, the police, and industry, for example.

“It will be the next really big productivity gain.”

Another ongoing development concerns sustainability.

“AI systems today are very energy-intensive, but there is a move towards less energy-intensive AI systems. They may not be as advanced, but they have sufficient capacity and thus require significantly less energy.”

Daniel Akenine, National Technology Officer at Microsoft, explains: The future of AI looks promising. Investments are focused on agents, which allow AI to perform multiple tasks. This will revolutionize workflows in government agencies, healthcare, the police, and business. Sustainability is also a focus area, with research to develop less energy-intensive AI systems.

Standing in front of a crowd of people and giving a presentation or speech can be nerve-wracking. Use Copilot and let AI guide you.

“Give me humorous ways to feel more confident about public speaking” is a prompt that will quickly generate good responses.

AI summary by Microsoft 365 Copilot:
LINKÖPING

Jämtkraft is an energy company in Jämtland that produces, distributes, and sells electricity and district heating. The energy comes from renewable sources such as solar, wind, water, and forests.

Jämtkraft is owned by the municipalities of Östersund, Krokom, and Åre and has around 500 employees.

How Jämtkraft is stepping into the future

The energy sector is facing major changes and they are happening fast.

To keep up with the fast pace of change, Jämtkraft is investing in a modern cloud-based IT platform for all processes, with the regular addition of new functionalities. This gives Jämtkraft the muscle to grow into the future.

Jämtkraft has grown bigger and bigger over the years, but its IT solutions have not always kept pace. In the past, all the business areas met their IT needs in different ways, resulting in over 500 disparate IT systems from different suppliers.

“Over time, it became outdated and costly. With so many technical partners, there was also a lack of drive to develop for the future. Thankfully, we saw this in time and in 2020 we launched a completely new strategy to be able to keep pace with the major changes we face,” says Sandra de Brito, Head of Group Support at Jämtkraft.

One primary technology partner

Instead of outsourcing all IT solutions, Jämtkraft is gradually bringing everything in-house as contracts expire and technology becomes obsolete.

“We have also chosen to consolidate by having one primary technology partner, Microsoft, and combining all data from all business areas on a single platform, Dynamic 365. We have already reduced the number of systems from over 500 to 197.”

New functionalities are also regularly updated on the platform without Jämtkraft needing to spend time and money on updating its infra-

THE TRAIN JOURNEY

structure.

“It allows us to adapt to the future. For Sweden to achieve its climate and energy policy goals, major changes are required. Society must be electrified and nuclear power phased out. New energy sources need to be developed and hydropower perhaps re considered. There are a lot of things happening at the same time,” says Sandra de Brito.

The market has also been changing in recent years, re quiring better control and the ability to anticipate further developments.

“It is a journey of multiple changes on which many pieces of the puzzle have to work simultaneously. A cohesive modern platform is a necessity.”

More informed, better decisions

One of the more central parts of the system is the finance module, which went live in activities.

Vacationing by train is both climate-friendly and a pleasant way to travel. Try this prompt for Copilot: “What are some of the most scenic train journeys with panoramic views?”

“This allows us to analyze better and make more informed decisions. For example, data from production can be translated into financial data, and information from our plants makes it easier to make maintenance and investment decisions,” says Sandra de Brito.

Cap Sogeti is now taking over responsibility for development and is helping Jämtkraft with its continued efforts to include more pro-

The responses include tips both in Europe and further afield.

everything is connected. “It is like an orchestra. Today, we have several important instruments, but soon we will have a full symphony

AI summary by Microsoft 365 Copilot:

Jämtkraft is adapting to rapid changes in the energy sector by consolidating over 500 IT systems in a cloud-based platform, Dynamic 365, with Microsoft as the primary partner. This enables more efficient data analysis and better decision-making, and supports the achievement of Sweden’s climate goals.

Skellefteå Municipality on its hybrid data platform:

“It

helps us grow”

Skellefteå is growing like never before. By 2030, it is expected to have grown by around 17%, making it the fastest growing municipality in the country.

But growth also presents challenges. The solution is a hybrid data platform that brings all the data together and makes it easier to make the right decisions.

After many years of stagnation, Skellefteå is currently experiencing rapid population growth. Growth has been boosted above all by battery maker Northvolt’s billion-kronor investment. This is attracting other companies to move in as well.

In 2023, the number of inhabitants increased by 2,500 and so far this year another 1,000 have moved in. The population is currently almost 78,000 and it is expected to be around 90,000 by 2030.

Confidence in the future is strong here, which has also led to Skellefteå being named one of the 50 best places in the world by Time Magazine.

A single ecosystem

When so much is happening and changing in a short space of time, all parts of the munic ipality need to be connected.

For example, housing, local transport, schools, health and social care need to be expanded rapidly, increasing the need for smooth data flows and smart services.

Municipality.

Operational Development at Skellefteå Municipality.

“We decided early on to take a broad approach to our digitization. We wanted better access to data to be able to analyze it and make the right decisions. We also wanted to use AI and machine learning and automate everything that can be automated,” says Fredrik Wallerström, Head of IT and

The solution was a hybrid data platform on which the municipality’s data center works with Microsoft Fabric, a cloud-based data analytics platform that connects different data sources and services and streamlines information management.

“Instead of many separate building blocks, we bring everything together in a single ecosystem. This not only makes decision-making

“I want to improve my fitness and start doing group exercise classes. Can you suggest places near me with exercise classes that would suit me?”

easier, but also simplifies processes, shortens lead times and reduces administration

Turning Sweden upside down

One challenge is the changing security situation in the country. The municipality has a large volume of sensitive data and has therefore spent a lot of time developing procedures and processes for information security. Digital development work is now continuing with a major investment in the Internet of Things (IoT), which can help the municipality in the green transition, among other benefits.

“In the long run, we will have everything in one place and Microsoft’s scalable cloud solution is the hub. It enhances efficiency and offers us greater opportunities. We avoid downtime and have more secure information management,” says Fredrik Wallerström.

“There are so many cool things happening in Skellefteå right now. When we look back, we will realize that we went through a historic epoch in which we turned Sweden upside down.”

Yes, of course! The AI assistant responds with a list of suggestions and links to the fitness centers’ schedules for group sessions.

Skellefteå Municipality uses a hybrid data platform to manage rapid growth and digitization. The platform integrates data centers with cloud services, simplifying decision-making and streamlining administration. The initiative also supports the green transition and security.

SKELLEFTEÅ
AI summary by Microsoft 365 Copilot:

Becoming more efficient and saving time with AI

A more sustainable municipality, with more efficient employees.

Växjö Municipality is using the AI assistant Microsoft 365 Copilot to become more productive and make smarter use of its time.

At the start of 2024, Växjö Municipality started using Microsoft 365 Copilot in its operations. Copilot is a powerful AI assistant available in the Microsoft 365 apps Word, Excel, PowerPoint, Outlook and Teams.

Pontus Berglund, IT and Digitization Manager at Växjö Municipality, says there was great interest in the organization in trying generative AI at work. Copilot was chosen because the municipality was already working with Microsoft 365, so there was a low threshold. They could use existing contracts, procurements, and data management.

“It was simply the easiest and safest option,” says Pontus Berglund.

Innovation project

Initially, Copilot will be used as a one-year innovation project, with a clear link to the municipality’s sustainability efforts.

“One very important aspect of sustainability is the need to manage our resources, to be economically sustainable. We hope that this will streamline our operations so that we can be more productive and sim-

ply get more out of the skilled employees we have.”

Copilot contains three elements that help employees in Växjö Municipality with their work:

• A digital assistant, like a chatbot based on generative AI, that employees can ask questions.

• The fact that Copilot works with data that already exists within the organization and makes it easier for individual employees to have a clear overview of the data available and see connections.

• The assistant is integrated into the tools that employees use on a daily basis, i.e. the Microsoft 365 apps.

Working more efficiently

“One big difference from other generative AI services is that you use Copilot in the app you are already working with. If you want to summarize a text in Word, you type what you want to have in Word. For example, a teacher needed to make a presentation on a specific subject. Using PowerPoint, he described the content he wanted, and Copilot created the whole

LIFE HACKS

presentation. It was ready in about a minute. That’s the kind of application we need it for,” says Pontus Berglund.

The municipality has not yet been able to measure any concrete results, but input from staff shows that Copilot is being widely used.

“People see it as an aid that helps them work more efficiently. We want to measure how much it actually does during the year as the service develops. An incredible amount has already happened with the service since it was launched in November and we started using it at the beginning of the year. We can already see that it will continue to help us in the future,” says Pontus Berglund.

AI summary by Microsoft 365 Copilot:

Växjö Municipality has implemented the AI assistant Copilot to increase productivity and efficiency.

Copilot, which is integrated into the Microsoft 365 apps, is used as part of an innovation project linked to the municipality’s sustainability work. The aim is to save resources and become more financially sustainable by streamlining operations.

Elvin

Cybersecurity

– a business management issue

Digitization creates great opportunities, but it also entails new challenges, not least in terms of security.

“Contrary to popular belief, cybersecurity is not fundamentally an IT issue. It is about business risk and needs to be an integral part of operations. It is the path to a robust digital society,” says Sandra Barouta Elvin, National Security Officer at Microsoft.

As a society, we have become accustomed to the electrification of society. It is something that affects us all, not just electricians.

Sandra Barouta Elvin, National Security Officer at Microsoft, says that, similarly, we need to understand that digitization and cybersecurity are not just issues for the IT department.

“It is not the speed of digital development that is the problem. The mistake is that most people see cybersecurity as a cumbersome, costly side process that is then typically downgraded or, at least as bad, puts a brake on all operational development because they do not know how to deal with it.

This fall, a new EU Directive focusing on essential services will come into force, with clearer requirements for, among other things, how to address cybersecurity risks. The Directive also requires senior management to manage an organization’s cybersecurity efforts.

So what should you do?

“As a business leader, you should start by making sure you know what major cybersecurity risks you have in your business and what their consequences may be,” says Sandra Barouta Elvin.

“In every investment decision, whether it is a new investment or the maintenance of an old one, include security enhancement measures as an integral part of the decision. And use technology to make security work more efficiently.”

AI summary by Microsoft 365 Copilot:

Sandra Barouta Elvin, National Security Officer at Microsoft, emphasizes that cybersecurity should be integrated into all parts of an organization and not seen as solely an IT issue. With new EU Directives placing higher demands on senior management involvement in cybersecurity issues, it is important for business leaders to be aware of and proactively manage cybersecurity risks.

Sometimes it can be hard to organize your life. Copilot can give you some good advice. Give it this prompt: “Give me tips on how to balance work, family, and leisure effectively”, and wait for the AI assistant’s wise advice.

VÄXJÖ
Pontus Berglund IT and Digitization Manager at Växjö Municipality
Sandra Barouta
National Security Officer at Microsoft

Microsoft announces a SEK 33.7 billion two-year investment in cloud and AI infrastructure and an AI skills boost for a quarter of a million people in Sweden

How Uddevalla Municipality became a digital pioneer

The Prince Carl Philip and Princess Sofia Foundation launches a world on Minecraft Education to enhance the reading skills of children and young people worldwide

Microsoft launches a new initiative to strengthen cybersecurity

The cyberattack on Kalix Municipality

Svenskt universitet bland de första i världen när Copilot släpps till universitet och högskolor

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