WCC To Create an Intelligent Contact Center with multitudes "calls" to a single "respond" for you.
Introduction
We are WCC, based in Montreal, Canada and believe in working for Making your customer Experience more Beneficial and efficient. We Create an intelligent contact Center with Multitudes “Calls” to a single “respond” for you. We are an Intelligent contact Center with traditional voice, sms, mail, video, Mobile SDK, Weibo, Web Customer Service. Visit WCC Today!
Create a New Era of Efficient Office High Availability and High Concurrency Lower Failure Rates and Large-Capacity Single-Column Support and Unlimited Agents to Work in One Queue
Big Data TM The Data can be Effectively Shared Under the Premise of Full Secrecy, so that the Data Resources are Fully Utilized.
MultiChannel Cloud Contact Center WCC multichannel Contact Center creates a variety of channels to contact one-stop Solution Cloud Office era.
CRM Functions Providing Basic CRM functions, make quick management possible in data, access, customer sales, mass information, Internal communication, etc.
Rapid Deployment WEB-based work to achieve mobile office, work efficiently in deployment of office and maximize office efficiency
Open Source & Third-Party Integration Companies Can Use to do Secondary Development According to Demand and achieve seamless docking with third parties.
Evolution of Communication Original Call Center To Increase the Productivity, We introduce New Technologies like Automatic Call Distribution (ACD) , Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
SMS & Email Interaction New Email Services like Emails and Mobile SDK has Emerged out to be the Key thing in the Evolution of Communication
Current Social Network Apps is Characterized by the creation of social networks and Weibo, Such as WeChat, Facebook, & so on.
Multichannel Contact Center The Proliferation of Communication Channels in the Contact Center Environment has Led to Unify Channels and Separate Interaction Logic From Channel-Specific Details
Rich Contact Experience The Boom in Mobile Technology Over the Past Few Years has Provided new opportunities for the Development of Contact Center Technology.
Enterprise Call Center Software Get the Best Enterprise Call Center Software Services For creating High Efficiency & High Quality for your customers. Gain Better Customer Experience in communication Management and Messaging.
Predictive Dialer An Automated call is dialed to the customer when he is not interested in waiting for the queue so that you can provide best experience for customer.
Our Features Artificial Intelligence
SAAS-PAAS
Open Source
Big Data
Rapid Deployment
Availability and Concurrency
WCC ContactCenter Address6250 Boulevard Monk Montreal, Quebec, Canada P.C. H4E 3H7 Emailastercc@astercc.org
https://wcc.io