Intelligent Contact Center|WCC
WCC offers top-notch call center contact system solutions with an intelligent contact center with multitudes “calls” to a single “respond” for you. Our multichannel contact center is smart, intelligent and secure. Visit now and check out online demo.
For the Operators
Large data TM, making full use of existing data to maximize its value Rapid deployment, efficient Office experience based on web deployments SaaS-PaaS multi-level management meets the different needs of tenants Open source and integration, system is more secure and compatibility is more completed High availability and high concurrency, lower failure rates and large-capacity singlecolumn support
We provide more targeted functions to support operators pursuit of intelligence, convenience and openness.
For TM and Customer Service
Traditional channels: Voice call, SMS Processing center, video contact, email interaction Innovation channels: WeChat Center, Mobile SDK, weibo center, web customer service Advanced ASR and TTS use saves a lot of labor cost which let customer focus on more difficult problem handling Robot quality control instead of manual quality inspection can fast handle with processing of large number of recordings as well as problem-solving and explore effective information.
Using omnichannel communication and combining with artificial intelligence to achieve maximum efficiency of work.
About WCC Our contact center system is a cloud native solution, and also has an intelligent contact center architecture and solutions which is designed for the growing needs of multichannel customers in order to deliver an intelligent and efficient operational experience for you.