On the House Special Edition: 2012-13 Housing Annual Report

Special Edition Housing Annual Report

2012-2013 Written with tenants for tenants

house

Edition 25 October 2013

In this Issue...

A Summary of the Year Tenant Involvement and Customer Care Maintaining Your Home Tenancy Services Neighbourhood and Community Services Older Persons Housing Value for Money The Tenants’ View

Win an iPad – see page 15 edition

25

October 2013

telephone interpreting service The Council uses a 24-hour Telephone Interpreting Service, which also provides written or recorded translations.

If you, a relative or a neighbour would like to talk to the Council through an interpreter, please contact your Area Housing Manager on 01962 84 84 00.

on disc On the house is available in large print or on CD (audio). Please call Tenant Involvement on

Freephone 0800 716 987.

TEXTPHONE This facility is available for readers who are deaf or hard of hearing.

Please telephone 01962 878 982.

If you have any particular needs which affect how you are able to use or be involved in our services or how you would like to receive information - for example translation, interpreters, Braille, audio tape, large print, sign language - please contact the Customer Service Centre either by telephone: 01962 840 222 or by email: customerservice@ winchester.gov.uk

Winchester City Council, City Offices, Colebrook Street, Winchester, SO23 9LJ. telephone 01962 84 84 00 fax 01962 841 365 email housing@winchester.gov.uk website www.winchester.gov.uk Telephone calls may be recorded.

Printed on 75% recycled paper.

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ates

Dear Tenants The last year has seen some really exciting developments for Council housing in Winchester.

Cllr Tony Co

thebigword

Changes to Government rules mean we can now invest much more of the rent you pay back into the services you receive and this means more cash for repairs, estate improvements and for building new homes.

Winchester are well developed.

We are now able to invest over 40% more in maintaining your homes than in previous years.

This means we can replace more kitchens, bathrooms and heating systems and also refurbish and improve sheltered housing schemes.

The recent tenants’ survey confirmed that 88% of tenants are satisfied with our service and 82% agree that their rent provides value for money. This is reassuring, although you also told us that we clearly have more work to do in some areas, such as anti-social behaviour, grounds maintenance and in justifying service charges.

I am delighted to report that the programme to build over 300 new homes in the next 10 years is now well underway.

Tenants have now moved into new homes in Compton, Stanmore and Denmead.

Building has started on sites in Micheldever, Otterbourne and Itchen Abbas and proposals for schemes in Weeke and central

This year, we are looking at ways we can help tenants affected by welfare reform changes and can offer incentives and help to those of you prepared to move to smaller properties. We are also adapting homes that are overcrowded so tenants don’t have to move if they don’t want to.

I recognise that the current economic climate and welfare changes are hitting many of you very hard. Please make sure you contact your Area Housing Manager if you are struggling. We don’t have a magic wand, but will do all we can to help.

Despite these tough times, there really is a lot to be optimistic about and I’m looking forward to another very positive year for council housing in Winchester.

Cllr Tony Coates

Portfolio Holder for Landlord Services and Strategic Planning

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Annual Report 2012/2013 This report sets out how the City Council has performed in 2012/13 against the national standards expected of all social landlords and also the local standards agreed with you.

The 4 national standards for social housing are: Tenant Involvement and Empowerment – including customer service, choice and equality Home – including quality of homes, repairs and maintenance Tenancy – including allocations, mutual exchanges and tenure issues Neighbourhood and Community – including managing local areas, joint working and addressing anti-social behaviour Once again, tenants have worked with us to ensure the report is readable and accurate. A formal response from those involved is included on page 15.

A Summary of the Year – Putting tenants first in 2012/13

Building New Homes – 17 new homes have been created, all by converting buildings that had been empty for many years.

Repairs – £11m was spent on repairing and improving your homes, almost twice as much as last year. This included upgrading over 300 kitchens and 200 bathrooms.

rvices Housing See Standards ic erv Customer Smitment to you to work Our Com red providers

and registe tenants. all councils local standards with ent requires ree ect The Governm l standards and to ag standards you can exp na vice ser the to key natio t rd. landlo sets ou This leaflet m the Council as your fro

Rent – 99% of all rent was collected.

Tenant Involvement – Summer shows and roadshows on Welfare Reform were well attended. Several new tenant groups were established and Tenant Scrutiny Groups challenged the Council in a number of areas, including grounds maintenance and sheltered housing.

Improving Estates – 43 projects completed at a cost of £280,000.

Disabled Adaptations – 569 properties were adapted to allow disabled residents to remain in their homes.

Tenant Satisfaction – 63% of tenants responded to the Tenants’ Satisfaction Survey in February 2013. Satisfaction levels for the Photo courtesy of Hampshire Chronicle. overall housing service remain high with 88% of all tenants satisfied (86% for general needs tenants and 94% for sheltered housing tenants).

Annual Report 2012 - 2013

The Council’s Local Standards – Our offer to you The local standards agreed with you are set out in the Tenants Handbook.

They are also summarised in a leaflet that is available on our website or at the Customer Service Centre in Colebrook St. To receive a free copy, please call Freephone 0800 716 987.

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Tenant Involvement and Customer Care We aim to provide tenants with accessible, relevant and timely information about our services, how we perform and how tenants can get involved with making our services better.

Customer Service and Choice The Council strives to deliver customer service we are proud of. Tenants continue to support us through mystery shopping, scrutinising services and telling us how we can improve services.

In the last year, we responded to your requests for more choice on improvements to your home by introducing the new “discretionary works scheme” (see page 7).

The Tenants’ Survey completed in February 2013 confirmed that overall you were happy with Housing Services, but that tenants had concerns in relation to Grounds Maintenance, Anti-Social Behaviour and Service Charges. In the next year, we will aim to address each of these areas and will report next year on what progress we make.

Involvement and Empowerment The Council continues to support involvement in many ways, including supporting resident groups, identifying tenant priorities through surveys, holding regular estate walkabouts, organising tenant training and improving ways you can let us have your views.

In the last year, the Sheltered Housing Forum has been relaunched and in November,

65 tenants from across the district attended to hear Richard Botham, Head of Housing Services and other officers speak on a range of housing issues.

Responding to Diverse Needs of Tenants We always aim to adapt services to meet your needs.

Last year, 130 tenants received communications in large print. All Housing teams received additional training to improve their awareness and understanding of tenant needs.

Scrutiny Groups In last year’s Annual Report we told you about the formation of tenant-led Scrutiny Groups. All four Groups have been active over the past 12 months monitoring our performance and making recommendations for change.

Housing Services Scrutiny Group has been keeping an eye on our voids and arrears performance and is looking at new policies, such as our Tenancy Strategy (how we let homes) and the Tenant Incentive Scheme (under occupation).

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Repairs and Maintenance Scrutiny Group (pictured below) has challenged performance monitoring, contractors’ performance and the effectiveness of the Council’s Call Centre.

Tenant Involvement Scrutiny Group has been working on Housing

Services Complaints procedure, how many complaints are received and how complaints are handled.

Sheltered Housing Scrutiny Group undertook a survey of tenants in sheltered schemes which highlighted landscaping and grounds maintenance as the most important issue for scrutiny.

Landscape Scrutiny Group This new group is working with housing officers to improve the way the Grounds Maintenance contract is delivered and to ensure that tenants get value for money.

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What you think of us

General Tenants’ Response

Older Persons’ Response

Our National Rank

% of respondents very or fairly satisfied with the services/overall service provided by us

86.4% satisfied

93.5% satisfied

Above Average

Tenant Comment

% of respondents very or fairly satisfied that their views are being taken into account by us

67% satisfied

Below Average

Mrs Whitehurst, Swanmore Winner of the Tenant Satisfaction Survey Competition said:

74% satisfied

Responding to you In 2012/13, our average time to respond to a letter was 9.5 days 68% of letters were answered within 10 days

“I have been a council tenant for 23 years and have always found every member of the staff courteous and helpful (and I am not just saying that just because I won the prize).”

88% of letters were answered within 20 days 92% of calls were answered within 20 seconds

www.facebook.com/ WinchesterTenants

Youth Football

Over 1,000 local people joined us for Party in the Park, in Stanmore, July 2012

Complaints We accept that we don’t always get things right so complaints can be a really useful way to help us improve the service we offer to tenants.

We received 105 complaints last year, of which 42 were upheld.

None of these complaints were escalated to the Ombudsman. It took us an average of 13 days to respond to complaints, against a target of 10 days.

Tenant Training Courses on money management, getting back into work and healthy eating were held in par tnership with A2Dominion.

Annual Report 2012 - 2013

Coaching was held at 6 venues (Winnall, Stanmore, Highcliffe, Weeke, Alresford, and new for 2012, Bishops Waltham) with a tournament held to round off the event. A record number of children took part in the October tournament.

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Maintaining Your Home We shall ensure all our homes continue to meet the Government’s minimum Decent Homes standard, provide cost-effective repairs and maintenance and work with other partners to ensure homes are adapted to meet customer needs.

Spending more on your home Government changes introduced in April 2012 mean that Councils that still manage housing can invest properly in maintaining and improving homes, as well as building new homes. This has meant we have been able to spend twice as much as last year on maintenance, as well as start building new homes for the first time in 20 years.

The table below shows how we have spent your rent money on improving your homes. We aim to invest similar amounts every year for the next 10 years and you will all see real improvements over this time.

Where have we spent your money?

Amount

Small works (day to day repairs)

£2,189,000

Larger works: Kitchens; bathrooms; central heating systems etc.

£6,181,000

Preparing empty properties for re-letting

£ 544,000

Cyclic servicing (gas servicing; repair and painting etc.) £1,076,000 Disabled Adaptation works

£ 636,000

Sheltered Housing Improvements

£ 310,000

Estate/Environmental Improvements

£ 215,000

Updating your home

Disabled Adaptations

Number of upgrades completed during the year:

569 households received disabled adaptations, improvements to their homes. These included: No. of level access showers installed 229 No. of stair lifts installed 14 No. of assisted access works completed 69

Heating

532

Kitchen

319

Window

56

Bathroom

234

Insulation

145

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New House Building In the last year, we have created 17 new homes as part of our “New Build” programme. The programme aims to build over 300 homes in the next 10 years. The new homes have all been created from converting empty buildings, including: The old Compton Post Office into two high quality flats after it had been standing empty for several years.

A derelict shop which had been boarded up for 10 years in Stanmore into a small new house.

A whole wing of 18 sheltered bedsits in Denmead which the Council was unable to let due to their poor quality into 14 new units with additional communal space. w w w. w i n c h e s t e r. g o v. u k

Tenant Comment

Condensation Control

Steve Ruggles, Chair of the Repairs and Maintenance Scrutiny Group said:

The Council has always provided tenants with advice on how best to control excess condensation in their homes. However, the Council will now install new fans to the kitchens and bathrooms of properties where condensation has been an ongoing problem. Thanks to this and the steps that tenants are now taking to control condensation, we are seeing a marked improvement. Advice on controlling condensation is available by telephoning Customer Services.

How we perform against our standards % of non decent council homes Responsive Repairs - % of jobs completed within target

Discretionary Works Scheme 2012/13

Local Target 2011/12 2012/13 comparison 0

0

0

Top 25%

95%

90.5%

90.4%

Bottom 25%

9.2 days

9.9 days

Below Average

99.99%

99.95%

Above Average

Responsive Repairs 8 average time to complete a days repair Gas Servicing - % of homes with a current gas servicing certificate

“Overall the repairs service is good, but we have challenged the council to improve the “Green Card” system and how repairs are reported. Watch this space!”

100%

What you think of us

In 2012, tenants asked for more choice on improvements. We launched the “Discretionary Works Scheme”, giving one fifth of tenants options on improvements to their home each year for five years. 435 homes had work (including showers, new doors and decorations) carried out under this scheme in 2012/13. A further 336 tenants opted for Decorating Vouchers to complete their own work. Another 1,000 tenants will be invited to take part in the scheme each year.

General Tenants’ Older Persons’ Response Response

Our National Rank

% of respondents very or fairly satisfied with the overall quality of their home

82.05% satisfied

93.83% satisfied

Below Average

% of respondents very or fairly satisfied with the way we deal with repairs and maintenance

81.06% satisfied

90.43% satisfied

Average

Annual Report 2012 - 2013

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Tenancy We will let our properties in a fair, open and efficient way, support tenants to maintain their tenancies and charge affordable rents in line with government policy.

Allocations 3,683 people were registered on the Winchester Housing Waiting List as needing accommodation, an increase of 16% on last year. The table below shows the average waiting time for people in Band 3 (having a medium priority for housing) getting a general needs property.

Average wait time for General Needs (Band 3) applicants 2012/13 Average wait (months)

Numbers let

1 bed house

49

355

2 bed house or flat

36

84

3 bed house

44

34

4 bed house

67

3

Type of Property

Letting our Empty Homes 269 of our empty properties were advertised on Hampshire Home Choice and we received an average of 100 bids per property.

Our most popular property was a 1 bedroom ground floor flat in Stuart Cresent, which had over 333 bids.

The successful applicant was in Band 2 and was a transfer tenant, with a priority date of 11 January 2013.

It took us on average 19 days to re-let our empty properties.

Wise Move Review of the Hampshire Home Choice (HHC) Allocations Framework In October and November 2012, the Council, in partnership with East Hants, Havant and Test Valley Councils, undertook a consultation exercise with HHC applicants to get their feedback on proposed changes to the Allocations Framework. These included questions about: • Who should go onto the Housing Register • Children sharing bedrooms • When to suspend people from the Housing Register 594 responses were received and this feedback helped us to produce the revised Allocations Framework which came into effect in April 2013 and is available to view online at www.hampshirehomechoice.org.uk

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In January 2013, we worked with tenants from the Housing Management Scrutiny Group to review the Council’s Incentive Scheme for Winchester City Council tenants wishing to move to a smaller home. The Scrutiny Group asked us to provide practical assistance to tenants, such as help with packing and removals, decorating, furnishings and carpets, as well as offering a cash payment.

The new incentive scheme called ‘Wise Move’ was launched in April 2013. More information is available to view online at www.winchester.gov.uk/downsize or by calling us on 01962 84 84 00.

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Tenant Comment Welfare Reform Making you aware of the changes to the Housing Benefit system and supporting those who were likely to be affected was a key priority for us. We contacted all tenants who were going to be impacted by the ‘size criteria’ and ‘benefit cap’ to explain the changes, the impact for the tenant and what options were available.

In December we worked with A2 Dominion to provide a tenant event, ‘Mince Pies and Money Matters’ to raise awareness of the benefit changes and Council officers were on hand to give practical help and advice. Over 180 tenants attended the event on a very wet Saturday.

As well as agencies being available to help with a range of money matters, such as utility bills, finding work, managing debt and financial pressures, there were demonstrations on how Housing Benefit is Changi ng to cook on a budget and Father Christmas popped in with gifts for the children!

Mr Robert Hillier, who downsized by mutual exchange from a 3-bed, said: ‘I am really happy in my new home and I appreciate the help the Council gave me to downsize. It’s great to know that a young family is enjoying my old house - I should have downsized years ago!’

From April 2013 the Housin g Benefit system will be changing.

This will mean some people will have their Housing Benefit reduced. Find out if these changes will affect you and where you can get help and advice.

There are further big changes to come, for example, the introduction of Universal Credit and we will continue to provide help and support to tenants who are worried by the changes to the benefits system. Please look out for further information and events.

Rents Our average rent is £98.99 a week

Letting Empty Homes

Bedroom Bed-sit number

No. of properties

19

Average £76.49 weekly rent

1 bed

2 bed

3 bed

4& above

1629

1670

1614

54

£85.59

£99.03

£113.13

£122.89

Annual Report 2012 - 2013

Last year, we took an average of 20 days to re-let empty homes.

We hope to reduce this by a further 3 days this year.

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Neighbourhood and Community We will work with other agencies to make our estates and homes clean, safe and have a peaceful environment for people to live in.

Estate Improvements

The Council continues to deliver positive and beneficial improvements to the communities in which you live and the good news is spreading; the number of suggestions received for consideration continue to come in thick and fast!

Installation of more/improved parking at Stoney Lane in Weeke, Spring Vale in Swanmore, Shedden Place in Sparsholt, Fleming Place in Colden Common, Hoyle Close in Upham and North Road in Kings Worthy.

A number of projects have been completed this year, these have included;

The installation of a pagoda at White Wings in Denmead.

The creation of a mobility scooter storage and charging facility at Mildmay Court, Winchester.

New benches at Chester Court in Winchester and the Cromwell Road Recreation Ground in Stanmore.

Estate Maintenance The Council works with the Landscape Group (TLG) to maintain housing land and communal grounds around flats and sheltered housing schemes. City Cleaning provides internal cleaning services to all communal housing areas.

If you have an idea about how your community could benefit from the Estate Improvements Programme, why not complete an application form?

The wet summer in 2012 hampered grass cutting in many areas and tenant groups have quite rightly demanded improvements for this year.

Forms can be found on our website, or can be obtained from the Council Offices.

If you are unhappy with standards of grounds maintenance or cleaning where you live, let us know on 01962 84 84 00.

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Contact Sarah Charlton, Area Housing Manager (Estate Improvements) on 01962 848 175 for more information.

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Community Payback in Stanmore The Council’s Estate Improvement Programme has enabled the Community Payback Team to work in the Stanmore area, which has been a very valuable and welcome addition. The team,

working under the supervision of Hampshire Probation Service, works in the area for 2 days a week, and has been active in many activities, including garden and rubbish clearances, fence painting and repair, cutting back of overgrown vegetation and other maintenance activities.

Their attendance has been so well received that discussions will now take place to see whether the service can be rolled out to other parts of the District. Watch this space!

Tenant Comment Ian Wheeler of Twyford said: “It is really good to see the new parking at Churchfields. It will make such a difference for the families living there.”

Walkabouts & Street Meets Last year Council officers and residents participated in 24 walkabouts in 14 locations across the district. Residents and officers walked the estates together, identifying issues of concern to them. Early evening walkabouts took place in Stanmore and Highcliffe to encourage more residents to get involved.

More Street Meets are being held this year, offering fun activities for children and an opportunity for residents to talk to us about issues that matter to you. Look out for a Street Meet near you. For more information on Street Meets call the Tenant Involvement team on Freephone 0800 716 987.

Neighbourhood Management - Local Area Co-operation The ‘Winchester Community Safety Partnership’ brings together a range of public and volunteering bodies and coordinates our work on Managing Neighbourhoods. Two tenants were evicted for drug related offences and anti-social behaviour.

We worked closely with the Police and local residents to gather the evidence to take positive action.

We have had another very successful year working in partnership with the Winchester Assessment and Mediation Service (WAMS). 22 cases were referred to WAMS, 18 of which had a positive resolution which included successful mediation between the parties in some cases.

Annual Report 2012 - 2013

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Older Persons Housing Sheltered Housing The Council provides dedicated housing for older people at 13 Sheltered Housing schemes across the district.

The schemes provide a warm and welcoming environment for older people. They allow independent living but with the added security of a 24 hour emergency response service, as well as additional support when it is needed.

Most schemes have lovely, well maintained grounds with easy access for all residents to enjoy them. Common rooms and other community facilities mean residents can get involved in social activities as they choose.

Improvements to Sheltered Housing A number of schemes have benefitted from improvements through the year, including: Improvements to the communal lounge at Lawn House; Provision of a new kitchen and laundry facilities at King Harold Court; New curtains at Normandy Court; A new kitchen at Greens Close; New curtains and redecoration of the communal lounge at Eastacre, as well as new windows throughout the scheme.

Our 13 schemes which provide vibrant communities for older people include: Richard Moss House, St Peters Street, Winchester Hyde Lodge, Worthy Road, Winchester Hyde Gate, Winchester Eastacre, Bereweeke Road, Winchester Godson House, Lawn Street, Winchester Lawn House, Lawn Street, Winchester King Harold Court, Christchurch Road, Winchester Mildmay Court, Eastgate Street, Winchester Normandy Court, Station Road, Wickham Greens Close/Blanchard Road, Bishops Waltham Makins Court, Windsor Road, New Alresford Spring House Close, Colden Common White Wings House, Ashling Park Road, Denmead

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Community Alarm & Telecare Service The Council continues to provide its own local dedicated Community Alarm Service, which is staffed day and night every day of the year to deal with alarm calls from sheltered housing tenants, older people in general needs housing and private customers through the Lifeline service.

The Control Centre itself was upgraded in 2012, ensuring that we have the best technology available to maintain and improve the levels of service we provide to our customers. The service retained its full compliance with the Telecare Services Association service standards for Monitoring, Installation and Mobile Response.

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Tenant Comment Supported Tenants The Council provides a dedicated support service to older tenants who need assistance to maintain their tenancy and to live independently. All sheltered tenants have access to this service, although tenants in all housing across the district can now benefit from this service.

Support provided will vary depending on tenant needs but can include:

Susan Ellis, resident of Hyde Lodge Sheltered Housing Scheme, Winchester, said:

“Hyde Lodge is truly special, With an enchanting rambling hue, That holds many special memories, To all who travel through.”

• Assistance with household bills and/or applying for benefits • Debt management advice • Identifying needs and referring to other agencies where necessary • Helping tenants discharged from hospital • Helping tenants to live safely in their home In 2012/13, the Council provided direct support to over 900 tenants.

Information about our services has been updated with the re-launching of the City Council’s website.

For more information on Sheltered Housing or other Supported Housing options, or if you know someone you think could benefit from this service, please contact the Supported Housing team on 01962 84 84 00.

Extra Care Extra Care Housing provides the benefits of personal care services in conjunction with a safe, secure and good quality sheltered housing environment. This year saw two significant changes in the Council’s Extra Care service: In July 2012, the Council withdrew from directly providing care services itself. The care service and more recently the support service, are now provided through an arrangement with Radian Care & Support.

Towards the end of the year, Victoria House was closed and the service transferred to Danemark Court, which offers a better size and standard of accommodation. All tenants were supported in moving to alternative suitable homes.

Annual Report 2012 - 2013

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Value for Money

Tenant Comment

We will explain how tenants’ rents are spent and how tenants can get involved in prioritising our spending.

Judith Steventon Baker, Chair of TACT said:

How Your Rent is Spent Maintenance & New Build

“With our rent now paying for more repairs and new homes, I see a better future for Council tenants.”

In the last year, each £1 of rent you pay has been spent in the following areas:

(incl. repairs, adaptations & improvements

Comparing with Others Debt Housing Repayments Services (incl. estate management, tenancy services, etc)

51p

21p

Reserves

8p

7p

Staffing

We compare our costs and performance with hundreds of other landlords. A “Dashboard” showing how we compare for all services can be viewed on www.winchester.gov.uk/ housing/council-housingtenants/performance

Overheads

6p

7p

Our Costs in 2012/2013 “Value for Money” is a balance of good performance with reasonable costs. We have shown you our performance and what you think of the services we provide in the earlier pages. This table shows how our costs compare with the unit cost for services provided by other social landlords in the South East of England.

Our Average Cost

Local Average Cost

How we compare locally

Housing Management

£317.14

£411.68

Top 25%

Resident Involvement

£26.30

£43.69

Top 25%

£605

£741

Top 25%

£90.24

£152.55

Top 25%

Annual cost per property

Repairs and Empty Property Servicing Estate Management

Reducing Costs 15% savings were made by tendering the contract for gas servicing and gas installations (approx. £300,000 per year)

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Tenant Satisfaction 82% of tenants are satisfied that their rent provides value for money

More Efficient Overall numbers of Housing staff have remained static despite increasing annual budgets by over £4million

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The Tenants’ View – A Response 2012/13 has been a really positive year for secure tenants in local authority housing.

Government changes mean that Councils can retain the rent they collect and invest properly to make sure our homes are decent and we get value for money for our rent.

TACT has continued to work with the Council to make sure your views are heard. It is really good to see the start of the Council’s housebuilding programme, something we have long argued for.

We continue to challenge the Council, through TACT meetings, Council meetings and through the new Tenant Scrutiny groups to make sure tenants get the service they deserve.

Some areas clearly still need improving.

We remain unhappy with the standard of grounds maintenance on estates and also tenants in communal blocks want much TACT Management Group clearer information on what our service charges pay for.

TACT is looking for new members and is keen to reach all areas of the district. Why not get involved and help shape the future of your housing service? Phone the Council freephone number 0800 716 987 for more information on what’s happening in your area or how to get involved.

COMPETITION Would you like the chance to win an iPad? Have you read this report?

The answers to all four questions are included somewhere. Can you find them?

1. How many new homes were completed by the Council in 2012/13?

0

5

17

32

2. What was the level of tenant satisfaction with the overall services provided by the Council?

10%

53%

76%

88%

3. How many “estate walkabouts” were completed last year?

15

24

31

40

4. How many 3 bed homes does the Council manage?

504

780

1103

1618 HS0070-03000 Sep 2013 Produced by Winchester City Council

Just circle the answers you think are correct, then cut out this page, fold as indicated in the next page and send back to us by 16 November 2013.

Name: Address: Tel:

Annual Report 2012 - 2013

Email

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2nd FOLD: FOLD UNDER

3rd FOLD: FOLD UNDER

Tenant Involvement Team WCC FREEPOST NAT15377 WINCHESTER SO23 9ZT

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4th FOLD: FOLD UNDER AND TUCK 1st FOLD: FOLD UNDER