Talking with people who are hesitant about the COVID-19 vaccination It can be tricky to know what to do or say when someone expresses fears or concerns about the vaccination that you know are based on false or unreliable information. It can be tempting to dismiss or belittle their concerns, but we know that will not increase their confidence to engage with reliable sources of information. It can also be tempting to offer our own opinion or understanding about the vaccine, but it is important that health information comes from qualified health professionals and reliable sources. Even if we have reliable information to share, research shows that responding immediately with lots of facts and figures is not effective in helping people make informed decisions. So how can you help? •
Listen with empathy and respect. It is important for all of us to think hard before injecting something into our bodies. Understanding how vaccines work is complicated and there is a lot of confusing information in the media and on social media.
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Emphasise how important it is for our whole community that people feel confident to get the vaccine. We as a whole country need to work together to keep everyone safe and for the country to be able to open up for travel and business again.
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Recognise that it is sensible to have questions and to want answers to questions before making any kind of health decision, including the decision to get vaccinated.
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Agree that it can be hard to find easy-to-understand and reliable information. Ask them if they have places they go and people they trust to give them health information. Ask if there is anything you can do to help them to get the answers they need.
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You may have information at hand that answers their questions. Note that their GP can answer questions and talk with them about the vaccine. Offer to help them write down their questions or help them arrange a time to talk to their GP or health professional.
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Share the Unite Against COVID-19 and Ministry of Health websites with them, as places with reliable information about the development of the vaccine, safety and effectiveness. Offer to help them look for information (if appropriate).
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Thank them for talking to you about their concerns. Note that you are confident they will soon find the answers they need and be ready to move forward with their vaccination. Talk a little about what you are looking forward to once everyone is vaccinated e.g. knowing your parent/grandparent is protected, travel.
A quick note: Words matter – using the word “but” can instantly evoke a negative response, instead try “and also…” or “at the same time, it could be that…” Actions matter – rolling your eyes, raising your voice or interrupting will all feel like judgements to the person and quickly bring the conversation to an end. Remember: You can’t change their mind for them, only they can – be kind, be respectful, offer to help, create opportunities for them to access robust information – it may be just the nudge needed.