Supporting staff who are experiencing mental distress All sorts of things can lead us to experience distress – in life and in work. Often distress will be short lived, but it can make it hard for people to cope or manage at work. Distress evokes physical, psychological, emotional and behavioural reactions that will look different for each of us. Providing basic emotional and practical support in the moment, helps reduce distress and helps the person cope, adapt and recover. Often called psychological first aid, this does not require special training. Where the distress reflects a larger issue, the person may need more support. Take a few minutes to identify the medical or mental health assistance options in your area, so you can refer on if needed. First things first – are you ready and able to support the person? You will need time and headspace. You may need to ask someone to cover your duties (e.g. answer your phone) if you are the lead. •
Approach the person who may need support. Most people will appreciate your support, but not all will want to share details. Be respectful and sensitive as to when, where and how you approach. Your goal is to show compassion and provide immediate support.
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Ask about needs and concerns. Keep it simple and take your time. You may need simply to sit/be with them for a little while before they are ready to talk. Simple questions such as “How can I help?” “What would be helpful for you right now?” can be a good place to start.
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Listen and help them to become calm. They will feel comforted by your support – you don’t need to have magic answers. Let them know that it is OK to feel the way they are feeling. Everyone gets distressed from time to time. It can be tempting to tell people to calm down, but this will happen more readily if you simply acknowledge their feelings and listen.
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Address immediate needs. Simple things like a tissue, a glass of water, a quiet spot to sit, a short break from work, can create the space for them to manage their emotional distress.
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Help them to identify options. Encourage them to think about what has helped them cope in the past. Encourage them to work out what to do to solve or resolve the situation they are in themself. Hold back from solving it for them. Stress hormones can make thinking feel ‘fuzzy’, so you can help by suggesting alternative options and by helping them organise and prioritise actions.
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Support them to look after their health and wellbeing. Connecting with others, being active, taking notice, giving, learning and spending time in nature are all ways to support health and wellbeing while they work through their distress. Help them confirm their key support people. Identify immediate actions they can take after leaving work today.
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Connect them to support systems and services. Emotional distress at work may reflect a larger or more significant period of mental distress, grief or challenge. Ensure that the person is aware of formal support options available. Encouragement from you can destigmatise this and make it easier for them to reach out for help.
If you have concern that the person is at risk of harming themselves or others. Please seek prompt assistance. Call 111 if there is an immediate risk to safety.