Frontline Staff Training
De-escalating Stressful Situations
Facilitated by: Kerri Price, Real TeamThis event will provide a range of practical tools and techniques that can easily be implemented in the workplace.
Two sessions available on:
Tuesday 1st August 2023 10am – 12pm OR 2pm - 4pm
At:
The Yacht Club, 90 Keith Allen Drive, Sulphur Point, Tauranga
Following the session attendees will:
o Know how to spot that a situation may be about to escalate.
o Learn how to respond early to avoid unnecessary escalation?
o Learn how you can make it easy for the patient to hear you when they are already stressed?
o Learn the importance of empathetic listening and how to do it well.
o Know what it really takes for a patient to feel heard and understood?
o Learn how to create safe boundaries while ensuring the patient feels in control?
o Learn physical techniques for creating a calm and safe environment in stressful situations.
o Learn simple techniques for ensuring your communication is clear and effective.
Please register on the link below:
https://forms.office.com/r/mab53hruba
Any queries email:
NSAdmin@wboppho.org.nz
Cost is $35 per attendee to be invoiced by WBOP PHO post-event.
Maximum Attendance is 30 per session. Registration will close once capacity is reached. Any cancellations must be advised at least 48hours prior, otherwise payment will apply.