CITC update – 29.06.22 NCTS Case notifications to GP’s will only be triggered for “higher risk” patients We have identified one of the NCTS system changes has a higher impact on GPs than we originally thought, and it has been emphasised the importance of GP teams potentially reviewing their processes. The change is outlined below: • Following clinical guidance and feedback from the sector, there is now specific criteria that needs to be met that triggers the NCTS system to send a notification to the GPs inbox. Essentially this is information gathered from the Patient Surveys, the Case Self-Serve, the Inform Case Q&A or the Initial Health assessment. • The Criteria is: o There is a probable case that has been entered into NCTS manually (Probable and Source = Manual) o Information that may trigger a Therapeutics prescription; symptoms AND last 5 days AND Immunocompromised, o Patient has 1 or more severe illnesses (Underlying conditions), o One or more of the More Serious Symptoms have been ticked: New or worse trouble with breathing, severe dehydration such as a very dry mouth not peeing very much, feeling lightheaded or dizzy, a severe headache o The patient has identified that they are currently pregnant or gave birth in the last 6 weeks. Please note: • •
A key outcome is to provide concise and relevant information to GPs whilst avoiding unnecessary overhead via the GP Inbox. GP’s will continue to get an ESR notification when their patients test positive
NCTS Case notifications to GP’s will only be triggered for “higher risk” patients NCTS Service Desk Reducing support hours The number of calls to NCTS Service desk outside of usual business hours has reduced drastically so the Service Desk team will look to operate at a BAU schedule from the first week of July and ensure coverage is concentrated in core hours (0800 – 1700 hrs) Forgot your password for the CITC Covid-19 systems? We have heard there are quite a number of people that are having to call the NCTS help desk for help to reset a password or they have been locked out or forgotten their password. There is an often-faster option to do this yourself, both the NCTS and CCCM systems have the option for anyone to reset their own password. There are instructions on how to do this in the training manuals but there are prompts on the log in