4. My Health Account new feature - overview for general practice teams

My Health Account New feature to be released in February 2022 Enables people to confirm who they are through their general practice team Kate Williams Change Manager, My Health Account Information for healthcare providers – General practice teams

Introducing My Health Account • My Health Account is a Ministry service that helps people to create a digital health identity • We provide a secure way for health consumers to verify who they are online • Digital Identity is used to prove who you are so you can gain access to online health services

Overview for general practice teams How general practice teams can support people to create their My Health Account using their contact details held by their general practice team

My Health Account - current situation • Some people are not able to upgrade their My Health Account to access My Covid Record and download a copy of their My Vaccine Pass as they do not have any of the documents needed to verify their identity.

• We want to help around 271,000 My Health Account holders who are in this position.

• To do this, we would like your help.

New feature to be released in February 2022 • From later in February 2022, we are offering people a new pathway to verify their identity so they can gain access to their My Covid Record, My Vaccine Pass, and other future online health services.

• People who are enrolled with a general practice team will be able to use information already held on record by their general practice team to confirm their identity.

• Most people’s contact details will be up-to-date.

• For those people who don’t often visit their general practice team, they may need to get in touch with their general practice team to update their details.

The new solution to help people verify their My Health Account • Through the great work of general practice teams, around four million patients have recorded their mobile phone number with their general practice team • My Health Account is releasing a new feature to allow people to create their My Health Account using the mobile phone details held by their general practice team on their NES records • The feature will allow My Health Account to attempt to match the details against the person’s NHI and NES details • Once a match is made, people will be able to upgrade their My Health Account and gain access to their My Covid Record, My Vaccine Pass, and other future online health services.

• No clinical details are involved in this process.

Benefits of the new feature • Accurate and up-to-date patient records for general practice teams • More patients able to create their My Health Account • More patients able to access My Covid Record, download their My Vaccine Pass, and access other future online health services • We can provide a more equitable and accessible My Health Account digital identity service for people.

Support materials for general practice teams The following materials have been prepared to support general practice teams with this change: • One-page quick reference guide for general practice teams • Guide for Practice Managers and Administrators, including health consumer journey • Q&As for general practice teams • Website content for general practice/PHO stakeholders • Newsletter content for general practice/PHO stakeholders • Data presentation pack for people who don’t have a My Health Account