Waterford Hotel Group Brochure

EXCELLENCE IN HOSPITALITY

For more than 35 years, Waterford has established itself as a leading company in the hospitality industry through steady growth and strict adherence to industry fundamentals. Waterford keeps its owners’ and customers’ best interests at heart. We provide value to the customer as well as the owner, while providing career growth for associates. This three-pronged commitment translates into business success.

www.waterfordhotelgroup.com

Waterford is one of the nation’s top hotel and convention center management companies. The collective expertise of our team and track record of success has earned us the distinction as an approved operator for the leading hotel brands.

HOSPITALITY MANAGEMENT

OPERATIONS

Waterford’s philosophy of the day-to-day running of a hotel or convention facility is simple: “hands-on hospitality”. This hospitality management style is rooted in property-level empowerment, aided by the expert support from our corporate office in areas such as:

• Business Planning

• Brand Standards

• Budgetary Guidance

• Property Oversight

• Short and Long-term Operational Planning

SALES & MARKETING

To outperform the competition, it takes a top-down approach to product positioning and smart marketing. Waterford-managed properties reach or exceed sales goals and maintain an edge over competitors through:

• Sales and Marketing Planning

• Direct Sales

• Franchise Channels

• Market Share Focus

• Marketing and Advertising

• Public and Media Relations

• Revenue Management

• E-Commerce

HUMAN RESOURCES

Waterford understands that effective associates who communicate well with guests and co-workers are the most valuable assets of all. Our comprehensive human resources department assists in developing a motivated and productive staff through:

• Associate Recognition Program

• Recruitment and Retention

• Orientation

• Training

• Benefit Administration

• Opinion Surveys

• Career Advancement

• Internships

HOSPITALITY MANAGEMENT FINANCE

Waterford provides financial support to our properties through a variety of accounting and finance functions and controls. With the power of current information at the fingertips of our executives and our strong collective background in financing, refinancing, hotel construction, and day-to-day accounting, Waterford can apply sound fiscal management to leverage resources and raise funds, cut costs, grow returns, and act opportunistically during favorable market changes. Our financial services include:

Whether the involvement begins at conception or during operation, Waterford strives for successful performance and profitability of each managed property, while maintaining the highest standards of quality, service, and cleanliness.

• Centralized and Decentralized Accounting

• Internal Audit

• Cash Management

• Daily and Monthly Reporting

• Financial Reporting for Public (SEC) and Private Companies

• Financial Analysis

• Operating Budgets

• Flexible Budgeting

• Labor Analysis

• Information Technology

• Flow-Through Analysis

• Insurance Procurement and Risk Management

HOSPITALITY MANAGEMENT

TECHNICAL SERVICES

Waterford offers project management, value-engineering, architectural and plan review expertise, and draws from vast experience in a number of successfully executed development and renovation projects. We work closely with ownership in determining appropriation of revenues to be set aside for capital expenditures, with a shared goal of maximizing revenues and return on investment. Other variables, such as life safety and ever-changing franchise requirements, are continually reviewed. Our services include:

• Project Budgeting

• Project Management

• Construction Management

• Design Review

• Engineering

• Capital Planning

• FF&E Procurement and Installation

FOOD AND BEVERAGE

Waterford’s extensive experience in food and beverage operations comes from successfully managing numerous outlets, including award-winning restaurants, lounges and bars, cafes, and more than 300,000 square feet of function space. For more information, visit: www.waterfordgrouprestaurants.com

VENUE MANAGEMENT

In an effort to take advantage of the growing public facilities management market, Waterford formed Waterford Venue Services to manage large-scale public assembly facilities. We provide facility management expertise in many areas, such as:

• Operations

• Sales and Marketing

• Human Resources

• Finance and Accounting

• Technical Services

• Food and Beverage

PRINCIPALS

Len Wolman

Chairman and CEO, Waterford Group

Len Wolman has more than 40 years of experience in the hospitality industry. He serves as Chairman and CEO of Waterford Group, a group of companies and partnerships specializing in the development, ownership, and management of hotel, venue, and gaming projects. Under his leadership, Waterford Group has been involved in developing and operating projects totaling more than $3 billion. Len holds a National Diploma in Hotel Management from the Hotel School of Technikon Witwatersrand in South Africa.

Mark Wolman

Principal and Director, Waterford Group

Mark Wolman is a Principal and Director of Waterford Group. He has more than 30 years of experience in land development, residential and commercial construction, hospitality development and operations, as well as asset management. In his role with Waterford, Mark has been integrally involved in the development and supervision of projects totaling more than $3 billion.

LEADERSHIP

Michael Heaton President

Since joining Waterford Hotel Group in 1997, Michael Heaton has held numerous management positions at Waterford-managed properties before assuming the role of Vice President, Operations in 2009. In January 2018, Michael was promoted to the position of President for Waterford Hotel Group and is responsible for all aspects of on-going operations for the company. Michael holds a Bachelor of Arts degree in Economics from the State University of New York.

Raj Dansinghani

Chief Financial Officer

Raj Dansinghani is responsible for all corporate and property level finance, debt, and audit and risk management for the organization. He serves as a key financial link between Waterford Hotel Group, property ownership, managers, controllers, and accountants. Raj joined Waterford in 2005 as Chief Accounting Officer for Waterford Group, working with ownership and management in multiple areas, including financing, franchising, financial reporting, compliance, audit/tax coordination, and strategic analysis. Previously, Raj worked as a senior manager at PricewaterhouseCoopers. He holds a Bachelor of Science degree in Accounting and Finance from Nichols College and is a Certified Public Accountant in the State of Connecticut.

Duane Schroder

Vice President, Operations

Duane Schroder is Vice President, Operations for Waterford Hotel Group and is responsible for the oversight of the portfolio's operations. Duane joined the organization in 2002 as part of an International Training Program with the University of Johannesburg. He has filled many positions since that time, including Regional Hotel Director and General Manager of numerous hotels in our portfolio. Duane received his Hospitality Degree from Witwatersrand University.

Chris

Chiappa,

Vice President, Acquisitions Business Development

Chris Chiappa is Vice President Acquisitions Business Development and seeks new business for Waterford Hotel Group, including management and investment opportunities. His hospitality career with Waterford began in 2012 as Operations Manager of the Courtyard by Marriott in Cromwell, Connecticut His career trajectory led him to various roles with the company, including General Manager, Financial Analyst, and, most recently, Corporate Director of Business Development. Chris holds a Bachelor of Science in Hospitality Management from University of New Hampshire Whittemore School of Business and Economics.

LEADERSHIP

Judith Moran

Vice President, Human Resources

Judy Moran joined Waterford Hotel Group in 2004, bringing more than 25 years of hospitality experience to the organization. Judy’s focus at Waterford is on employee and labor relations, executive recruitment, compensation and benefit design, performance management and organizational strategic goals. Her past experience includes operations and human resources positions with Hyatt, Le Meridien and Sonesta. Judy holds a Bachelor of Science degree in Psychology from Emory University in Atlanta, Georgia.

Karen Bachofner

Vice President, Sales and Marketing

Karen Bachofner has more than 25 years of sales experience in the hospitality industry. She first joined Waterford Hotel Group in 1987 and has held several sales positions at Waterford-managed properties before joining the corporate team to direct the sales, marketing and revenue management efforts of Waterford's managed portfolio. Karen is a member of Hospitality Sales & Marketing Association International (HSMAI) and is certified to teach Achieve Global’s Professional Selling Skills.

John DelGrosso

Vice President, Construction, Engineering and Technical Services

John DelGrosso has more than 25 years of experience in the construction industry. His wide range of experience in construction and project management includes numerous commercial and hotel projects, with direct oversight of more than 20 new-build hotels and $100 million in capital projects. John attended Mitchell College and the Hartford Graduate Center.

Michael Scott

Vice President, Information Technology

Michael Scott has been with Waterford Hotel Group for more than 15 years. He manages brand standards, system security, and technology infrastructure with a focus on improving workflow productivity. Michael holds a Bachelor of Science degree in Accounting from Eastern Connecticut State University.

Waterford provides value to the customer, creates value for the owner, and provides career growth for associates. This threepronged commitment translates into business success.

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