Waimea Weekly
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Your Community Newspaper
Wednesday 2 April 2014
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Fury at ‘sky high’ Air NZ prices Air New Zealand’s high prices to fly to and from Nelson have attracted a huge wave of criticism from its own customers. Last week Waimea Weekly reported on several issues that local customers were having with the airline. Since then close to 200 emails, phone calls and comments via the newspaper’s website and Facebook page have flooded in, our largest response ever. A handful of comments were negative about the story but more than 90 per cent praised the paper for reporting the high prices and other issues including alleged rude behaviour from one of its staff members. Kim Langridge, the airport manager for Air Nelson says she was disappointed in the article. “Errol Hardie has worked for Air New Zealand for more than 25 years and during his time he has proudly served thousands of Nelsonians. Clearly there are some people
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Andrew Board Editor
andrew@nelsonweekly.co.nz
who have been disappointed with Errol’s customer service which is something we will certainly discuss with him.” This newspaper had over 37 authenticated written complaints many of which were forwarded to the airline in an attempt to show them the perceived severity of the situation. Other issues raised included Air New Zealand’s monopoly on the industry in Nelson and the high fares they offer. Last week Air New Zealand said the cost of its fares was higher for smaller aeroplanes. “The operating costs for these aircraft are higher and the costs are shared by fewer passengers and this is reflected in the ticket prices. As a comparison, Air New Zealand operates larger A320 aircraft on
WHAT A BLAST: Cameron Harding, Alex Harding and Bradley Alver at Blast’s Family Day Out at the Richmond A&P Showgrounds over the weekend. The annual fun day included dozens of bouncy castles and other attractions. Photo: Jessie Johnston.
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