December 2025 Issue 63
Veterinary Practitioners Board New South Wales
BoardTalk President’s Report Firstly, I would like to extend a warm welcome to Belinda Crews, our new Complaints Officer. Belinda brings extensive experience in administration and executive support across various industries, including the pharmaceutical industry and veterinary profession. Addressing the backlog of complaints, which resulted from delays in the Board’s appointment, has been a primary focus. A dedicated Complaints Committee, chaired by a legal practitioner (Barrister) and including veterinarians and consumer representatives from both within and outside the Board, was appointed to improve the efficiency of complaint management. This Committee is empowered to investigate and determine complaints and has generally been meeting twice monthly to ensure timely resolution of complaints. The backlog has now been resolved with the exception of two longstanding investigations. This year we also continued the implementation of our new database and website, significantly enhancing transparency and service delivery. The website now offers:
Inside this issue Centenary Awards ................. 2 Hospital annual returns ......... 3 Complaints Committee .......... 4
Hospital visits ......................... 6 NSW OLG ............................... 8
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Improved search functionality for veterinarians and veterinary hospitals.
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Expanded information for consumers, including species treated, languages spoken, and services provided.
Enhanced online services for the profession, with further features for hospital licence applications and management, are scheduled for release early 2026. The Board has also updated its strategic plan for 2026-2028. In early 2026 we expect to be focusing much of our time on working with the Department of Primary Industries and Regional Development to see how we can best respond to issues raised by stakeholders via the NSW Government Veterinary Workforce Shortage Inquiry.
NSW Health……..….....………...11 NSW DPIR ............................ 12 GWIC ................................... 15
Please help Establishing the most important surgical skills for veterinary graduates
As discussed at our recent AGM, the main areas for consideration by the Government are registration of veterinary nurses, workforce capacity and sustainability, complaint investigation processes, and Board powers. On behalf of all Board members and staff best wishes for the festive season and for a happy and safe New Year. Mags Awad President
The Board’s office will close from 4.30 pm Friday 19 December 2025 and will re-open 8.30 am Monday 5 January 2026.