Because Of You - Visions 2024

VISIONS 2024

OUR MISSION Since 1896, Volunteers of America’s ministry of service has supported and empowered America’s most vulnerable people, touching the mind, body, and spirit of those we serve.

Volunteers of America Southeast Louisiana addresses the most challenging issues of the day and develops innovative solutions to meet the needs of our community.

From delivering lifesaving short-term to transforming lifelong services, our 30+ diverse human services programs support and empower children, families, seniors, individuals with disabilities and veterans in 16 south Louisiana parishes each year.

“Your ongoing support fuels our

BOARD OF DIRECTORS

mission and inspires every member of our team. Together, we are not just dreaming of a better future; we are actively building it,

S.Chuck Viator

Chair Managing Partner Viator Wealth Management

Rupa Jolly, DDS Chair-Elect

day by day, because of you.”

Thomas J. McGoey, II, Esq.

Louis Colin, Sr.

Tod Smith

Brittny Barnes

Victoria Adams Phipps

Charique L. Richardson

Christy N. Ross

Stephen C. Schrempp

Lynn E. Swanson, Esq.

Michelle Treschwig, CPA

Board Member Managing Member Jones, Swanson, Huddell & Garrison

Board Member Partner, Certified Public Accountant Kushner LaGraize CPAs & Consultants

David P. Vicknair, Esq.

Voris R. Vigee

Secretary Shareholder Liskow & Lewis

Mid-Year Reflections

As we reach the midpoint of 2024, I am compelled to pause and reflect on the incredible journey we have undertaken together at Volunteers of America Southeast Louisiana. We continue to witness the transformative impact of your generosity and commitment.

Your commitment and your support over these past months have been instrumental in propelling forward our mission. The stories of hope and renewal that unfold every day within our community are a direct result of your dedication. From providing essential services to the most vulnerable to empowering individuals through education and employment programs, your support is at the heart of all we do.

This mid-year recap is not just a reflection of what has been achieved but also a celebration of your ongoing commitment. Your engagement has allowed us to not only meet but exceed our goals in various areas. Whether it’s expanding our outreach in mental health, supporting veterans to reintegrate into the community, or providing safe spaces for children and families, your impact is profound and farreaching.

This is why we share our stories of success. These are the people we serve. We are transforming the lives of so many across the 16 parishes we serve. Our “One Team” is determined, committed and relentless to surpass the ambitious goals we have set for this year.

Thank you for standing with us and being a part of our journey. Together, we are not just dreaming of a better future; we are actively achieving it.

Immediate Past Chair President/General Manager WWL-TV

Board Member Vice President for Global Philanthropy JP Morgan Chase

Board Member Senior Vice President of Grants Baptist Community Ministries

Board Member Partner Scott Vicknair, LLC

Treasurer President LJC Management

Board Member Principal B Interior Design Studio

Board Member Founder Digital Innovation Media Group

Board Member Agent Stephen Schrempp Insurance

Board Member President & Chief Executive Officer Volunteers of America Southeast Louisiana

Voris Vigee President and CEO of Volunteers of America Southeast Louisiana

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In the realm of questions and answers, there's a timeless simplicity to the query "Why?"

30 + Community Programs

It is a question that echoes the connection of purpose and passion, seeking understanding and

CHILDREN & FAMILY SERVICES

Adoption & Maternity Program Mentoring Children of Promise Positive Pathways Program We: C.A.N. (Care, Advocate, Nurture)

INTELLECTUAL DISABILITY

VETERANS SERVICES

Veterans Transitional Housing Homeless Veterans Reintegration Program Supportive Services for Veterans Families Craftsman Home Improvement

SUBSTANCE RECOVERY SERVICES

AGING & ELDERLY

Aging with Options Retired and Senior Volunteer Program (RSVP) Elderly Housing

EXPERIENCING HOMELESNESS

Single Room Occupancy Supportive Housing & Case Management

direction. At Volunteers of

Community Living Services Supported Living Services

America Southeast Louisiana, we have embarked on a journey to unravel this enigma with a simple, heartfelt response:

BECAUSE Our newly redesigned Annual Impact Report, delivered in January, was aptly named "Why We Serve." It was more than just a financial recap report; it was a narrative of purpose, a testament to the driving force behind every action we take, and the impact made across our communities served.

In this publication, previously titled “Visions,” we answer with "Because of You." It is more than a title; it's a tribute to the constructive interaction of compassion and action. It symbolizes the interconnectedness of our daily efforts and your unwavering support. Each story is a testament to the profound impact that comes from standing together, united in a shared commitment to making a difference in the lives of those we serve.

It is because of you that we can look back at the significant strides we have made in enhancing the quality of life for so many. And it is because of you, that we look forward to the future with optimism and determination. So, as you enjoy this read of discovery and gratitude, we invite you to join us in celebrating the power of "Because" — a resounding acknowledgment of the invaluable role you and our consumers play in our mission.

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BEHAVORIAL HEALTH SERVICES

Lakeshore Counseling Behavioral Health Community Health Workers Residential Re-Entry Program Medical Respite

COMMUNITY BASED SERVICES

COMMUNITY HEALTH SERVICES

COMMUNITY OUTREACH

Family Focused Recovery

Auto Donations Affordable Housing Services Craftsman Home Improvement

Health Services Support Journey Stepping Stones Integrated Behavioral Health Homes

Volunteer Services

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Empowering Change, One Story at a Time

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SURVIVING MYSELF! Leia Smith tells her story of fighting addiction and becoming a supporter of programs that help families stay together during recovery. Her experience shows how important it is to have help and multiple chances to get better, proving that families can overcome big challenges together.

I am not ashamed to share with you the raw, unfiltered truth of my journey—a journey that led me to this very moment, advocating for a program that could have changed the course of my life and my children's lives if it existed then.

I was not always the woman I am today. Back then, I was a mother of five beautiful children, filled with dreams and aspirations for the future. But drug addiction does not discriminate. It found its way into my life with a ferocity that I could not comprehend. It tore apart my family, it was brutal on my children.

I didn’t know where to turn. Who was out there to help me get through this? Who would understand the desperate need to heal not just myself, but the fractured bonds of my family - my children? I couldn’t lose my children. I was so afraid.

But today, I, Leia Smith, am a survivor. I am a warrior.

I am an advocate for the power of support, and second, and sometimes third and fourth and fifth chances. Ms. Jackie has given me that chance.

Without her and Volunteers of America’s new substance use disorder program, my “new” life would have no purpose.

Today, I am a certified peer support specialist at our new outpatient clinic on Canal Street and I have the fulfilling opportunity to help others, and their children, through recovery, which is now my devotion in life. This opportunity, this life-changing opportunity, was given to me by the Family Focused Recovery Program of Volunteers of America Southeast Louisiana. I am so happy, and I am so proud.

Recovery is not easy. I failed over and over again and my children lost faith in my ability to be normal again. You see what terrible life mine had become. It had also become my children’s “new” normal. I was filled with regret.

It was then, in my darkest hour that, finally, recovery offered me a lifeline—a chance to heal, to grow, and to reclaim what addiction had stolen from me.

I’m not sure how, but that time, I made it through, but addiction’s grip is always just a firm handshake away. I will never be cured. I will always be in recovery.

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To discover more about Family Focused Recovery, scan the QR code to watch our informative video.

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Harry Bradley's Transformation through Supportive Housing At Volunteers of America Southeast Louisiana, we believe in second chances and empowering individuals to lead fulfilling lives.

Harry Bradley's story exemplifies this mission.

Written by his case manager, Kasey Tassain, this is a story of resilience and the transformative power of supportive housing.

Harry had faced significant challenges, having been evicted twice due to financial difficulties from living on a very tight fixed income. Life was a constant uphill battle, and managing his expenses was overwhelming. Harry was evicted and on the street. Harry came to Volunteers of America Southeast Louisiana with no stable place to call home. He desperately needed a guiding hand. He needed a friend. He needed Kasey.

Harry and Kasey learned how to budget and prioritize his expenses on his fixed income and by paying his bills on time. He took control of his financial obligations slowly and has maintained his housing for the past seven months. Helping consumers like Harry is what we do. It’s a vital part of our mission.

As Harry’s case manager, I provided guidance on budgeting and followed up with him monthly to confirm that he had paid all his financial obligations, including rent and utilities," Kasey explains. "I knew Harry had the potential to turn things around with the right support.

Harry’s story is not just one of overcoming financial hardship but also of the profound impact that we have on individuals seeking a fresh start. We continue to ensure that no one is left behind on their journey to selfsufficiency.

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We are able to offer comprehensive support

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Get to Know Carl Payton

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Intellectual Developmental Disability- Supported Living Services In the vibrant history of Volunteers of America Southeast Louisiana's history, we

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spotlight Mr. Carl Payton, a pillar of dedication and commitment for over 30 years.

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Thank you, Carl, for being a guiding light in our organization and for your relentless dedication to those you serve and the mission of Volunteers of America Southeast Louisiana.

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As a devoted husband to his wife, Juanita, Carl is also an avid golfer - a real “fairway splitter” with a deft short game. Carl is always the first to be asked to play the role of Ambassador for anyone who needs a “ringer” to round out their foursome.

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I’m Proud 2 Belong!

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"Carl Payton's dedication and exemplary service to our organization has built a rock-solid foundation for our ONETEAM to emulate. We are honored to serve alongside him as our role model."

“Carl Payton, a beacon of dedication and service, has not only enriched our organization but has also inspired others to join us in our mission. His faith drives all of his actions of leadership and his unwavering commitment for his consumers is a blessing to us all."

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From his early days as a dedicated team member to his pivotal role in shaping our community outreach programs, Carl has been a stalwart of passion and reliability whenever called upon. He is always our organization’s first responder in a time of crisis, no matter the need. Carl is the person we all know we can rely on.

Beyond his official responsibilities, Carl is a commissioned Minister of Volunteers of America and daily touches lives and offers hope through his deeply rooted faith.

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Carl's journey with us was one of steadfast service and unwavering dedication. For over three decades, he has worn many hats, but only one focus – caring for and improving the lives of consumers with intellectual disabilities in our Supported Living Services Program.

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Jackie Kellett’s visionary leadership, with the Family Focused Recovery programs, prioritizes the safety and well-being of pregnant women navigating substance use challenges.

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AT THIS YEAR'S VANTAGE POINT BREAKFAST, OUR ANNUAL NEW MEMBERSHIP DRIVE ON APRIL 24 AT THE AUDUBON TEA ROOM, ATTENDEES NOTICED A SIGNIFICANT CHANGE: CONSUMERS AND STAFF WERE INCLUDED AT EVERY STAGE OF THE PROGRAM. GUESTS FOUND THEMSELVES SEATED AMONG INDIVIDUALS WHOSE LIVES HAD BEEN PROFOUNDLY IMPACTED BY VOLUNTEERS OF AMERICA SOUTHEAST LOUISIANA.

Empowering Hearts and Minds with Mentoring Children of Promise In October 2023, Carsynn and Laventie Clerk, two young siblings navigating life without their mother, found comfort and guidance in the Mentoring Children of Promise (MCP) program directed by Ms. Sherlyn Hughes. MCP provides mentors for our youth dealing with crisis and who are at risk. This program is a cornerstone of Volunteers of America Southeast Louisiana's mission. Matched with the compassionate staff, their journey towards healing and growth began.

Carsynn, an 8-year-old with a penchant for all things girly, and her 10-year-old brother Laventie, came from a home marked by loss and perseverance.

Their mother's battle with cancer had left a void, and their father, who struggled to parent on his own, sought support for his children through the Mentoring Children of Promise program. Recognizing the importance of a maternal figure in their lives, their father requested a female mentor to provide the nurturing presence they craved.

Quickly, the children eagerly awaited her visits, finding comfort and joy in her presence. Their father marveled at the transformation he witnessed, noting staff’s nurturing yet firm approach—a reflection of the love and guidance reminiscent of his late wife.

Through the Mentoring Children of Promise program, facilitated

by Volunteers of America Southeast Louisiana, Carsynn and Laventie are not just mentees; they are beneficiaries of a bond that transcends mentorship. Our staff’s unwavering dedication and compassion have become a beacon of hope, illuminating the path toward a brighter future. Each success story, like that of the Clerk siblings, is a testament to the transformative power of mentorship to uplift and empower those in need.

Enjoy a day of golf on the award-winning course the pros play!

Tuesday, September 17 9:00 a.m. Shotgun Start TPC Louisiana in Avondale, LA Benefiting Volunteers of America Southeast Louisiana

Adoption & Maternity Program

Referred by a former lead case manager of the WE C.A.N. (Care, Advocate, Nurture) program, the siblings were welcomed into the program with open arms by Volunteers of America Southeast Louisiana.

For six months, our staff was a constant presence in Carsynn and Laventie's lives, engaging them in activities that foster growth, confidence, and connection and instilling within them a sense of selfworth and purpose.

“We look forward to the GolfStar Classic every year because it’s a time when so many of the families we have touched come back together to celebrate adoption, their adoptive children and forever families,” says Program Manager, Lori Arceneaux.

“We deeply appreciate everyone who supports this event.”

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Together, We Build Brighter Futures

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We're thrilled to share the success of our inaugural Reach for the Stars Benefit Dinner on April 3, 2024, at Orpheum Theater. The event celebrated the impact of our Family Focused Recovery Program and honored key supporters of our great organization.

Induction into the Ballington Benefactor Society A highlight of the evening was inducting new members into the Ballington Benefactor Society: Roy Carubba, Terry & Geneva Forstall, Chuck & Susan Viator, The Bollinger Family Foundation, J. Edgar Monroe Foundation, RosaMary Foundation, and Oscar J. Tolmas Charitable Trust. Their support has been crucial in advancing our mission and providing essential services.

Q & A with the Program Directors

THANKFUL FOR “THEIR” SERVICE Get to Know Ms. Evie & Ms. Gail – Veteran Services In the bustling heart of Volunteers of America Southeast Louisiana's Veterans Services Program, two remarkable women stand as pillars of strength and compassion: Ms. Evie Duvernay-Simmons and Ms. Gail Sherman. As the Administrative Assistant and GPD Case Manager respectively, they embody the essence of dedication and professionalism.

Director, Supported Living Services – Cleveland Obey

Q: Why is your role as Director of Supported Living Services- Intellectual Development Disability program so rewarding?

In part because of Mary Smith, one of our ten-year consumers at our Intellectual Disability Home on South Olympia Street. Mary came to us with significant challenges, both intellectually and emotionally. Over the years, she has blossomed into a confident and independent individual, thanks to the personal care and support she receives here. One particular moment stands out. Mary, who initially struggled with communication, wrote a heartfelt letter expressing her gratitude for the staff's dedication and care. Reading her words of appreciation was a profound reminder of why we do what we do every day.

Every day, Ms. Duvernay-Simmons and Ms. Sherman are the first faces that Veterans encounter as they step into the pavilions on Napoleon Ave. and Pitt Street in Uptown New Orleans. Dressed impeccably in their signature style "to the nines," these ladies exude elegance, warmth and confidence.

Assistant Vice President of Integrated and Behavioral Health – Jackie Kellett

Q: How has your involvement in the birth of our Family Focused Recovery Program impacted your own life?

Being involved in the birth of our Family Focused Recovery Program has been a deeply personal and impactful journey for me. Witnessing the transformation and healing of mothers grappling with substance use disorder alongside their children has left an indelible mark on my life. This program's creation has reinforced my belief in the power of holistic, family-centered care.

Seeing families reunite, heal, and thrive under our comprehensive treatment approach has been both humbling and inspiring. It has deepened my understanding of the interconnectedness of mental health, addiction recovery, and family dynamics, shaping my professional approach and personal perspective. It has fueled my dedication to advocating for comprehensive support systems that prioritize the well-being of both individuals and families affected by substance use disorders.

Director of Children and Family Services - Sherlyn Hughes Q: The Mentoring Children of Promise program focuses on the impact that community and civic leaders as mentors can change lives. How has the success of this program impacted your life?

Personally, this program has deepened my belief in the resilience of children and the immense impact positive role models can have on their lives. Seeing children blossom under the guidance of caring mentors has reaffirmed my commitment to serving our community's youth with compassion and dedication. The success of Mentoring Children of Promise program is a reminder that when we come together as a community to uplift and empower our youth, we create a brighter future for everyone.

Director of Health and Human Services - Aimee Starnes Q: Your program's work on the Northshore communities we serve has provided a lifeline of support for those in need. How has the community responded to your teams’ efforts and impact?

The response from the Northshore communities to our programs has been nothing short of inspiring. We've seen a groundswell of support and gratitude from community members who have directly benefited from our services. Whether it's providing essential healthcare services, addressing housing needs, or offering counseling and support, the community has recognized and appreciated our unwavering commitment to improving lives.

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Moreover, we've witnessed a growing sense of collaboration and partnership between Northshore and Southshore individuals who have rallied behind our efforts, offering resources, volunteering their time, and championing our cause. This level of community engagement not only validates the importance of our work but also fuels our determination to continue making a meaningful difference in the lives of those we serve.

Despite their refined appearance, they are no strangers to hard work and diligence. With unwavering dedication, they ensure that every aspect of the program runs seamlessly.

From managing administrative tasks to providing crucial case management support, their contributions are invaluable.

Beyond their roles, Ms. Duvernay-Simmons and Ms. Sherman are champions of second chances. They understand the overwhelming importance of providing the stability and care necessary to get our veterans back on their feet and in their own homes. They listen, they empathize, and they advocate tirelessly for the well-being of the men who have served their country. In their capable hands, the Veterans Services Program thrives, guided by their grace, strength, and unwavering commitment to those in need.

Thank You, Ms. Evie and Ms. Gail for the inspiring way you have served our community.

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Event Spotlight Decorating Hope: Volunteers Transform our two Facilities for Homeless Veterans The Accessories Resource Team (ART) and Volunteers of America Southeast Louisiana teamed up with one goal: to make homeless veterans at the Pitt Street and Napoleon Avenue facilities feel happier and more at ease.

Sixty volunteers, who were experts in decorating, came together from all over the country, excited to make a difference. They spent months gathering donations and getting help from companies to turn the empty spaces into something special.

On May 9th, with the sun shining down, they arrived like angels ready to work. With drills buzzing and furniture being moved, they transformed every corner into a cozy and lively space.

Sharon Davis, who started ART, couldn't help but feel proud seeing the change happening.

It was more than just fixing up the place; it was a sign of hope and the community's strength.

Navy veteran Nolan Davis was one of the people touched by their kindness. He felt comforted in the new spaces, a reminder that even in tough times, there are people who care.

Voris Vigee, President & CEO, Volunteers of America Southeast Louisiana, felt thankful seeing the rooms transformed. She knew it was more than just decorating; it was showing love and support for every person there.

Their collaboration brought hope to everyone who saw it. ART’s efforts made this a truly humbling experience.

Through their dedication, these volunteers bring comfort and hope to those in need, showcasing the power of compassion and collaboration in creating a brighter future for our heroes.

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Program Story

Program Story

A New Chapter: Joyce Preston's Heartfelt Mission to Teach Reading Joyce Preston, a retired college admissions officer from Abita Springs, has a special activity on her calendar each week. She tutors her friend Ernestine in reading.

“I work with Ernestine every week in the RSVP offices, or I go to her home if she can’t find a ride,” Joyce says. “We work on her phonics, work on words and stories. She has made great progress.”

Joyce and Ernestine met two years ago.

Joyce is a volunteer with our Retired Senior Volunteer Program, or RSVP, on the North Shore. Ernestine is a middle-aged Covington woman who gets support from our Case Management program. Suffering with mental illness for years, Ernestine has had a difficult life in which many things, including education, fell through the cracks.

An RSVP volunteer since 2008, Joyce and her husband returned to their native Louisiana from California when they retired. After her husband died, Joyce says she felt lost and needed to get involved in meaningful activities. She learned about RSVP at a volunteer fair and decided it was for her.

Yet, with Volunteers of America Southeast Louisiana’s help, Ernestine is doing well.

When she expressed a desire to learn to read, the RSVP staff asked Joyce, a teacher early in her career, if she would take on tutoring. She said yes, and the two have forged a strong bond.

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Turning Compassion into Action

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Through RSVP, Joyce has helped nursing home residents, collaborated with seniors and served as receptionist in the RSVP offices. She has enjoyed each activity. But tutoring Ernestine has been especially rewarding. She plans to continue to work with Ernestine and encourages others to volunteer with RSVP. “It doesn’t take that much time, and it means so much.”

Journey Program From Despair to Hope The Darkest Hour: Confronting Reality My life was dominated by substance abuse, resulting in a chaotic existence filled with instability. The severity of my situation became glaringly apparent the day I was arrested with drugs in my car while my children were with me. Watching authorities take my children due to my negligence was a profound wake-up call. After serving six months in jail for possession, I knew something had to change.

A New Beginning: Entering Recovery Upon release, I engaged with a specialty court and family preservation program—a lifeline I hadn't realized was essential. This program offered me a chance to rebuild my life and become the mother I always wanted to be. Determined to make the most of this opportunity, I transitioned into a sober living house and became part of the Volunteers of America Southeast Louisiana's Journey Program. This wasn't just a recovery program; it was a supportive community that believed in redemption and second chances.

Triumph and Transformation: A New Role With continuous effort and support from the Journey Program, I regained custody of my children and built a stable, sober life. I now work as a Behavioral Health Technician, a role that daily reminds me of my past struggles and my journey to overcome them. This position is not just a job; it's a testament to my self-sufficiency and the transformative impact of compassion and support.

My story is a testament to the fact that change is achievable, and hope is always accessible, thanks to organizations like Volunteers of America Southeast Louisiana.

Steps Toward Reclamation: The Path of Recovery The Journey Program provided comprehensive support, connecting me with essential resources such as food stamps and mental health services. A Health Navigator and a Peer Support guided me through the 12 Steps of Alcoholics Anonymous, helping me distance myself from my past and edge closer to my children. The program also offered parenting classes, where graduating marked a significant milestone in my journey towards responsible motherhood.

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Program Story - Community Living Services Gary's Path to Freedom, Respect, and Dignity

Foundation Spotlight: J. Edgar Monroe Foundation Brings Joy Through Community Experiences

When Gary came to Volunteers of America Southeast Louisiana’s Gayoso Community Home, he was aggressive, loud and consistently hoarding food. The ideas of freedom, respect and dignity seemed like a pipe dream as he continued to hoard snacks and gain weight.

It’s amazing what little things can mean. Just ask Blair Monroe of the J. Edgar Monroe Foundation.

It turns out all Gary needed was a little personalized attention and patience. The staff figured out that he came from another group home that was too restrictive, and he felt like that would never change. He was hospitalized for verbal and physical aggression toward staff and other residents.

It took time, but Gary’s life is changing for the better. He feels important because of the direct support professionals in his life—how they care for him and ensure his safety, dignity and health.

Today, Gary has a positive outlook and is giving back. He loves volunteering three days a week at University Medical Center. He started out labeling packages of bandages, and now, he is in the kitchen making sandwiches.

"He's got a really bubbly personality," says Adrena Chandler, the Director of our Gayoso Community Home. "He's got a good spirit. If you are down, he'll try to pick you up. That is special. He's becoming more responsible with his house responsibilities, and his attitude as a whole is much better. He's just a joyous person."

Your support provides Gary with his Volunteers of America Southeast Louisiana’s home and the personal attention that has changed his life forever.

The foundation gives $25,000 annually to Volunteers of America Southeast Louisiana’s Supported Living Services program. These funds are to be used specifically to engage the persons with disabilities served by the program in their local community, by enabling them to attend events and pursue activities they otherwise couldn't afford.

“These folks have enough challenges in life just getting by with their housing and money for their care,” Monroe said. “Many don’t have an opportunity to do anything social. This donation helps Volunteers of America facilitate activities in the independent living program so consumers can enjoy life.”

The foundation’s generous donation makes a world of difference, enriching the lives of our consumers by allowing them to get out and explore their interests.

“All of us take for granted the little things we do day in and day out, but these individuals have challenges and don’t have the opportunity or resources to do something outside the basic needs of their lives,” Monroe added. “I’m just glad that we’re able to help them out a little bit. The main goal is to bring them happiness and allow them to spend time with other people.”

We are grateful to the J. Edgar Monroe Foundation for their generous contribution. It’s easy to see the happiness their gift has brought.

Small Acts Create Big Impacts.

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Program Story – Craftsman Home Improvement Services The Ramp That Rebuilt My Life My name is Leroy Davis, and if there's one thing I've learned in my fifty-something years, it's that life can change in the blink of an eye. A decade ago, I was in an automobile accident that claimed my leg and much more. I lost my job, my marriage crumbled, and eventually, I had to leave my suburban New Orleans home.

It felt like the world I knew was unraveling.

I found myself moving back to a family home in Boutte, living a life far from what I had planned.

The house, filled with memories of easier times, wasn't equipped to manage my new challenges. I relied on a scooter for mobility, but the layout of my home turned every day into an obstacle course. Despite these hardships, I was determined to regain some independence and started fixing up the place with the help of a close friend.

That's when a blessing rolled into my life, quite literally, in the form of a ramp. Volunteers of America Southeast Louisiana's Craftsman Home Improvement Services, operating in St. Charles Parish and beyond, heard about my situation. This incredible team, led by Program Manager Payne Diaz, dedicates their efforts to improving the homes of low-income elderly and disabled homeowners like myself, allowing us to live safely and independently.

The challenge of building a ramp for my home was not trivial. My house’s quirky design and other logistical hurdles could have deterred a less committed team. But Mr. Justin, the project lead was no stranger to tough situations. He and his team crafted a plan to install the ramp at the back of my house, performing meticulous carpentry work to ensure it was secure and accessible.

The day the ramp was completed, a door opened to a world I thought was lost to me. I cried and Mr. Justin did too. This ramp has changed my outlook on life. Each morning as I go down my new ramp, I am reminded of the kindness of strangers and the unexpected ways life can deliver hope.

Through their hard work, Craftsman Home Improvement Services not only transformed my home but also restored my spirit. In Jefferson, St. Charles, St. Tammany, and St. John parishes, their efforts continue to lift up individuals facing daily hardship in their own homes. As I've learned firsthand, sometimes it's the simplest changes that can truly rebuild a life.

When we lift each other up we ALL reach the finish line together!

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