Elysa Sorahan and Melinda Button from the Customer team inspect the new livery
ISSUE 21 / 3 JULY 2014 • Tell us what you think • Customer Charter • Sodding great • Board walk stands up as a success • Customer service training
New look VLocity Theo’s thoughts We’re in a new ‘fun’ancial year amidst a period of great change for the organisation. Just this week there are two things going on that will play a big part in making us a top five per cent customer service organisation...
Turns out it takes a lot to make our trains look the way they look. Last week some V/Line staff were treated to a special behind the scenes showing of the new livery on our VLocity trains.
Because of the unique shape of the VLocity,
Livery is the design and colour scheme of
are now covered in a higher percentage of
the outside of the train and if you don’t mind
class 1A reflective material than any that
us saying so this one is a ripper!
have gone before it.
It takes more than 450 people hours to
The new livery will be put through its
install the new livery on a single VLocity
paces in the next few weeks before it
and a team of 15 people worked around the
starts to get rolled out across more of the
clock to complete the first train in less than
VLocity fleet.
a week. The livery was developed by Public Transport Victoria and showcases its “network”
CONTINUED ON PAGE 3
graphic while keeping the V/Line purple front and centre.
the livery design was more complex than any other public transport vehicle in Victoria. Aside from looking really awesome, the livery is an Australian first in terms of visibility. Thanks to state-of-the-art technology the front and sides of the train