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Pan-LHIN Mental Health & Addictions Updates January 2018 § Issue I

Ontario’s Mental Health and Addictions Strategy •

Created by the Ministry of Health and Long-Term Care (MOHLTC), the Mental Health and Addictions Leadership Advisory Council (MHALAC) provides advice on implementing the six elements from the Comprehensive Mental Health and Addictions Strategy: Core Services, Access, Quality, Data, Funding and Governance

The graphic below visualizes which Core Services should be offered to Mental Health and Addiction client populations (Level 2, 3 & 4). Level 1 is the general population Level 2: Early Intervention & Self Management

Level 3: Services for Targeted Populations

Level 4: Intensive & Specialized Services

Prevention & Promotion Assessment & Referral Counselling & Therapy Services Crisis Services Intensive Treatment Services Specialized Consultation & Assessment Peer and Family Capacity Building Support Social Determinant Supports

How will your LHIN provide these proposed core services to clients? Talk to your Mental Health & Addictions Lead to identify gaps and begin resource planning

Psychotherapy Services in Ontario •

Ontario is offering three psychotherapy services: an online self management tool; telephone coaching (BounceBack); and in-person counselling (Increasing Access to Structured Psychotherapy Ontario)

Camille Quenneville (CMHA Ontario CEO) and Rebecca Shields (CMHA York and South Simcoe CEO) will visit 7 LHIN CEOs starting January 2018 to share service information, discuss communication strategies and determine next steps for implementation success

Please ensure Primary Care Lead, Mental Health & Addictions Lead, Sub-Regional Planning Leads, Home & Community Care Leads are present at the meeting

For more information on Mental Health & Addictions trends in Ontario please view the following briefing notes: • •

Overdose Prevention Sites A primer on the Mental Health and Addictions Leadership Advisory Council Prepared By:


Resource Matching & Referral Enabling the timely transition of patients to the right care

March 2015 • Developing recommendations to improve palliative care and outpatient mental health intake at CAMH

What’s in this Issue

• Downtime Advisory (April 10-11, 2015)

• Results from the 2014 User Satisfaction Survey!

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• Subcommittee Updates

Results from the 2014 User Satisfaction Survey! What is a Relationship Management Initiative

Started in September 2014, the objective of the Relationship Management Initiative is to annually measure and track user satisfaction with 5 Key Satisfaction Indicators (KSI) of the RM&R program. Through the RM&R User Satisfaction data, the program will work collaboratively with participating organizations to improve identified gaps. *Data listed below are averages of each Key Satisfaction Indicator

Survey Respondents

N 1022

Acute Care

61%

Rehabilitation/Complex Continuing Care

Training Satisfaction 9% 36% 28% 12% 9% 3%

1022 N Strongly Agree Agree Neutral N/A Disagree Strongly Disagree

N

Help Desk Satisfaction 1022 11% 43% 19% 19% 4% 2%

Strongly Agree Agree Neutral N/A Disagree Strongly Disagree

24%

Community Care Access Centre

Downtime Satisfaction 12% 46% 21% 9% 9% 2%

9% 34% 27% 9% 16% 4%

Long-Term Care Homes

1022 N

Strongly Agree Agree Neutral N/A Disagree Strongly Disagree

Feedback Satisfaction

7%

1022 N

Strongly Agree Agree Neutral N/A Disagree Strongly Disagree

4% 3%

Community Support Services

How do you receive information about RM&R?

73%

Email

X

20%

Do not receive information

11%

Team Huddles/Meetings

Click here to view the full Relationship Management Initiative Report Find out how satisfied users are from your organization!

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