Ope r at i n g & fin a n ci a l r e vie w
sustainabi li t y report 2 013
Our Materiality Analysis From the inception, our sustainability report has focused on the issues that we determined to be the most important to our key stakeholders and also to our business. A comprehensive materiality analysis preceded our inaugural sustainability report for FY2011. We reviewed the material topics in 2012 to develop strategic approaches to manage the significant impacts. More recently, we revisited our materiality analysis in view of the new GRI G4 guidelines to sharpen our focus on the most material aspects of our
business that are of utmost interest to StarHub’s stakeholders. The StarHub Sustainability Committee re-examined the social, environmental and economic impacts of our business and took into account feedback received from a range of internal and external stakeholders over the year. An external sustainability expert was hired to help in the materiality review. In addition, we have continued to use the GRI Telecommunications Sector Supplement and the GRI
Media Sector Supplement guidelines to cover material issues specific to the telecommunications and media companies. This year, for the first time, we also began to study the boundary of material impacts to understand where they actually occur in a significant way. A refreshed list of material aspects and their respective boundaries is presented below. Our management approach to managing each of these aspects is described throughout the report in the relevant chapters.
OUR MOST MATERIAL ASPECTS OUR MARKETPLACE
OUR WORKPLACE
OUR ENVIRONMENT
OUR COMMUNITIES
• Reliable Access to Telecom Services (GRI Telecom Sector Aspect) • Product and Service Labelling: Customer Satisfaction • Customer Privacy • Procurement Practices • Clarity of Charges and Tariffs (GRI Telecom Sector Aspect) • Customer Relations (GRI Telecom Sector Aspect)
• Employment • Diversity and Equal Opportunity • Training and Education • Employee Turnover • Occupational Health and Safety
• Energy • Emissions • Water • Effluents and Waste
• Local Communities
GRI Media Sector Aspects: • Content Creation • Content Dissemination
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Ingenious Hubbing
GRI Telecom Sector Aspects: • Access to Telecom Products and Services/Bridging Digital Divide • Access to Content
OUR ECONOMIC IMPACT • Economic Performance • Indirect Economic Impacts • Infrastructure (GRI Telecom Sector Indicators)