Optinet FLEX: an update

Optinet FLEX encompasses all aspects of the day-to-day running of an optical business – from maintaining patient records, handling eGOS claims, scheduling appointments (including automated SMS confirmations and reminders), recording of the clinical assessment and examination results and creation of patient dispense and till receipt.

From a back-office perspective, full financial reporting is available; uploading financial transactions to the Xero accounting software is automated and the ability to interrogate business data to send communications to patients by letter, postcard, email or SMS is also invaluable.

When it comes to practice management, not all businesses and business owners are the same. The needs of a traditional bricks and mortar practice are different to those of a hybrid practice where the owner may not work in the business. They may operate at various times and from separate locations, from home in the evening or from a mobile office as the needs demand. FLEX can handle all scenarios.

FLEX can send financial reports by email at the end of the day, or automatically copy a staff task to a co-worker’s inbox when they are not in the practice. For businesses that need access from more than one location, or that just prefer to have the flexibility of being able to access the system from anywhere, FLEX can be centralised with cloud hosting.

The benefits of centralising your business include:

■ Frequently-performed tasks can be handled centrally

■ Viewing group diaries

■ Sending group recall

■ Planning group marketing

■ Stock handling across the group

■ Business reporting

■ Software configuration remains consistent across the group

■ Lens catalogues and pricing

■ Staff records

■ Document templates

■ SMS templates

■ Email templates

■ An ‘always on’ system that can be accessed from anywhere

■ Location restrictions are removed e.g. access diaries from other branches

At Optinet, we believe in development. Software needs to evolve to keep pace with the digital transformations that are taking place all around us. We always have an eye to the future and close discussions with our Early Access Group lets us check ideas in the ‘real world’ before starting any development work and automatic updates ensure the software is always up-to-date.

Many of our latest features and enhancements were suggested by the FLEX community. Here are some of our latest developments...

FLEX now offers a link between FLEX and Rodenstock CNXT, allowing it to communicate with all Rodenstock measuring devices and handle the exchange of data, so the user does not have to. The digital transfer of data saves the practice time and reduces the risk of errors.

Optinet has partnered with Windcave, a world leading payment provider, to bring an integrated payment solution to FLEX. The benefits of this new integration are:

■ Improved speed of transaction

■ Eradicate keying errors by no longer having to manually enter the transaction amount

■ Highest level of encryption (P2PE)

■ Latest mobile terminal

■ Competitive transaction rates

Continuing our plan to directly integrate with NHS services where possible, a direct link to the Electronic eyecare referral service, Electronic Eyecare Referral System (EeRS), has been added. FLEX users can directly send referrals to EeRS service suppliers without leaving the system, saving valuable practitioner time, and removing errors that may arise from the re-keying of date. Further enhancements are planned for next year’s release – so watch this space.

Whilst we are committed to ongoing software development, we are fiercely proud of the service and support that we offer, starting with the initial software demonstration which, where possible, takes place in the practice – or online if preferred. By visiting the practice, we get a feel for the business, meet the owner and the staff and start to plan delivery of the software and training.

We can convert data from other systems to ensure continuity of the business and offer on-site training at the point of installation, helping new FLEX users to get the most out of the software. Postinstallation, we offer remote telephone support, management ‘away-days’ and training courses at our Worcestershire offices. Our online customer portal is available 24/7 where practices can look up answers to FAQs and log new support tickets.

For more than three decades, Optinet has developed software for independent opticians. We understand practice needs and have the valuable experience that makes Optinet a name you can trust. To find out more about the FLEX system or the exclusive NEG free 12-month software trial, email chris.smith@optinetuk.com ■

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SynergEyes iD is ideal for your Astigmatic Patient who:

• Has corneal astigmatism and needs GP vision but with soft lens comfort

• Experiences decreased or fluctuating vision in toric lenses

• Is an astigmatic presbyope with a cyl greater than 1.00D

• Is wearing glasses because contact lenses did not deliver acceptable vision

Join one of our LIVE CPD evening webinars (18:30) (1 point. OO & CLO)

There are 2 webinars available:

1. Mainstream practice – Focussed on the benefits of hybrid lenses for the astigmatic patient presenting in a typical high street practice.

2. Therapeutic practice – For the specialist fitter regularly tackling more unusual fits, including keratoconus.

Dates

Tuesday 14th February, Mainstream Practice

Tuesday 28th March, Therapeutic Practice

Tuesday 18th April, Mainstream Practice

Thursday 18th May, Therapeutic Practice

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For more information or to book onto a training meeting: Tel: 0844 669

Web: www.synergeyes.co.uk