Part One: Business Management

• Write clearly and legibly on the board/flip chart, and utilize visuals at appropriate times • Listen to what the participants have to say and respect their views. • Ask questions which start with words like ‘why’, ‘what’, ‘how’ in order to encourage discussion and understand how participants are following the lesson.

• Make examples and activities relevant to their past experiences. If you have a short story or example to help illustrate the example, feel free to share it.

• Use group activities to liven up participants when they look tired or dull. • Make learning FUN and smile at your participants. This way, you will have the full attention of the group. • Always appreciate the participants’ contributions. • Conclude the sessions by asking a participant to share key points they learned

iii. Welcome and introduction

• Ensure everything is set on time. • Greet and welcome the participants. • Facilitate participants’ introductions (Be creative and introduce icebreaking activities) • Give the ground rules (what Urwego expects of trainees). • Briefly discuss the participants’ expectations of the training. • Give the lesson objectives.