Improving your eCommerce experience with an EDI solution
eCommerce is on the rise. Buyers want access to everything from the comfort of their laptop or phone, and customer journeys that span multiple channels have become the new norm. Because of these and other complexities, success in digital commerce depends heavily on a smoothly functioning supply chain. Successful online retailers are adopting electronic data interchange (EDI) solutions so they can efficiently exchange purchase orders, delivery notes, invoices, and other documents with manufacturers and suppliers in their global supply chain using a single digital platform. EDI systems can enhance your eCommerce experience in several different ways: Fewer stockouts Few things annoy your shoppers more than their desired product being out of stock. Even if your suppliers are completely reliable, you might forget to place replenishment orders in time. Modern EDI solutions that integrate with your ERP and WMS software let you simplify or even automate your replenishment cycle by either notifying you or immediately placing orders with your suppliers whenever stock levels fall below a specified threshold. As a result, your customers are far less likely to experience stockouts, which helps you maintain high customer satisfaction. Fewer order fulfillment errors Incorrectly keyed information can lead to your customers receiving the wrong product. They might be shipped the correct product in the wrong quantity, or if you’ve made a mistake in their delivery information, they won’t receive their order at all! Any of these errors will almost certainly lead to very irate customers and maybe even negative publicity. EDI minimizes manual entry. You (and your supplier) won’t have to decipher someone’s messy handwriting, hunt down an email that contains order information, or risk making a mistake while rekeying an order from one program into another. More accurate order information reduces the risk of fulfillment delays, angry customers, and loss of business.