2022-2023 Accountability Report

Dear Friends,

Volunteers in Medicine is proud to present our 2022-2023 Accountability Report. Our theme during this time of change has been “NEW DAY” in recognition of the year’s noteworthy accomplishments. Not only did VIM celebrate twenty years of service to Northeast Florida, but we also welcomed a New Day as we moved from our legacy headquarters in downtown Jacksonville into the new, larger, and more versatile Dorion-Burt Clinic in South San Marco. We’d like to express our thanks to everyone – patients, volunteers, trustees, funders, family members, and staff – who participated in the New Day achievements that occurred during this season of growth and transformation.

In this report, VIM has provided a concise breakdown of revenues, expenses, and key financial ratios. Thanks to our friends and donors, VIM has again completed its fiscal year in a strong position. If you love VIM and our mission, please consider the many ways you can support our clinic and our mission, both now and into the future.

This report will also present the numbers and statistics that represent our accomplishments. You can explore these statistics and more in the pages that follow. Please remember that behind every number is the face of a hard-working man or woman who is determined to become healthier and happier. Many of them are fathers and mothers with families who love them and rely upon them. Here at VIM, they often convey their gratitude for the care and concern that each of our volunteers gives so generously. Please allow me to convey their messages of thanks. To each of them, you are Heaven-sent.

As we enter 2024 we are wrapping up a 5 year strategic plan. This year we will kick off an update to our Strategic Plan as we look towards new opportunities and challenges impacting the healthcare world. We are excited about the New Days Ahead.

With sincere gratitude,

Jennifer Ryan, CEO

Lynn Bauman, Board Chair

In the United States, 11% of all workers were uninsured in 2020.

107,000 Duval County residents, or 11.8% of the Duval County population, had no health insurance coverage in 2021. (U.S. Census Bureau American Community Survey)

Such uninsured patients accounted for 5,125 Emergency Department visits in 2020, at a cost between $3,388 and $11,144 per visit that was either absorbed by area hospitals or incurred as family debt (self-pay). (AHCA 2020)

OUR MISSION:

To advance the physical, mental and emotional well-being of the working uninsured to improve the quality of life for all.

OUR VISION:

A healthy community where all have access to healthcare.

OUR GUIDING PRINCIPLES:

• We strive to do the best in all we do.

• Our volunteers are the lifeblood of the organization.

• We value the worth and uniqueness of every individual.

• We contribute to a higher quality of life for all in our community.

• We serve each other with heartfelt care and compassion.

MODEL OF INTEGRATED CARE:

We treat the whole person, striving to help each patient achieve their highest possible level of physical, mental, and emotional well-being.

OUR STRATEGIC PLAN:

In 2020, VIM initiated a 5 year strategic plan designed to advance the clinic’s mission and help fulfill our vision of a healthy community where we all have access to healthcare. The Strategic Plan’s core strategies are designed to transform the health and wellbeing of our community, expand access to healthcare, and increase and sustain financial stability. Specific action steps will direct controlled growth, increase sustainable funding, increase awareness among our stakeholders, and provide a consistent, quality experience for patients and volunteers. We will be updating the strategic plan in the upcoming year.

2022-2023 FINANCIAL ACTIVITIES

VIM’s patients are never asked to pay for any service, medication, testing, or referral.

VIM relies solely on private gifts, grants and in-kind donations. Our unique volunteer model makes it possible to provide $3 in high-quality healthcare services for every $1 donated. We receive no federal funding.

2022-2023

Lynn Bauman, Chair

Dr. Barbara Darby, Immediate Past Chair

Joshua Stewart , Vice Chair

Robert Schreck, Treasurer

Lorraine Polite Clark, DMD, Secretary

John Aguilera

William Ahrens

Danielle Boyett

Jon DeBardeleben

Stefanie Fish

Melinda Henry

Amy Cate Huveldt

Amber Isley, MD

2022-2023

•

• Labs

•

•

BOARD OF DIRECTORS

Hilary Keeley

Maira Martelo

Akilah J. Pope, MD

Emeriti

Leo Alonso, DO

Michael Boylan

Ann Carey

Henry M. Coxe, III

Jim Jamison, MD

Li Loriz

Ron Mallett

Elizabeth McGraw, MD

•

• Imaging/ Mammograms

•

CB McIntosh, MD

Cory Meyers

Helen Morse

Rev. Richard Petry

George Ridge

Lisa Weatherby

Rev. Eugene Zimmerman

Founding Members

James N. Burt, MD

Dottie Dorion, RN

Maria

FRIENDS AND COMMUNITY PARTNERS

Akumin/Elite Imaging

Allen’s Jewelers

American Academy of Family Physicians Foundation

American Heart Association

Ascension St. Vincent’s

Bacardi Bottling Corporation

George M. Baldwin Foundation

Bank of America

Baptist Health

Bristol-Myers Squibb Co.

Brooks Rehabilitation

Dr. Jim and Mrs. Mary Burt

City of Jacksonville

Coastal Dermatology

Consolidated Labs

Direct Relief

Dottie Dorion

DuBow Family Foundation

Duval Safety Net Providers

Family Foundations of Northeast Florida

Feeding Northeast Florida

Firehouse Subs Foundation

First Coast Cardiovascular Institute

First Coast YMCA

First Horizon Foundation

Florida Association of Free and Charitable Clinics

Florida Blue

Florida Department of Health

Florida Retina Institute

Preston and Joan Haskell

HCA Florida Orange Park Hospital

HCA Florida Memorial Hospital

J. Milton Hoffa and Nellie E. Hoffa Memorial Foundation

Humana

Inspire to Rise

J&J Vision

Jacksonville Electric Authority

Jacksonville Speech and Hearing

Jacksonville Transportation Authority

Jacksonville Jaguars Foundation

Jacksonville University

Jax Skin Cancer Center

JaxCare Connect

Kendra Scott LLC

Knowles Giving Fund

Labcorp

Levenson Eye Associates

MAG Mutual Foundation, Inc.

Mayo Clinic Florida

Medtronic

Merck Foundation

Jay and Susan Monahan

Helen Morse and Fritz Skeen

National Association of Free and Charitable Clinics

Natural Life

Nonprofit Center of Northeast Florida

Nordstrom Cares

Northeast Florida AHEC

Northeast Florida Endocrine & Diabetes Association

Northeast Florida OB/GYN

NovoNordisk

Park Avenue Dermatology

Petway Family Foundation

Publix Super Markets Charities

Regions Bank

Riverside Hospital Foundation

Schneider Eye and Wellness Center

Simply Healthcare Plans

Southeastern Retina Specialists

Street Dog Coalition

TD Bank

The Phillip and Sandra Burnaman Charitable Fund

The Community Foundation for Northeast Florida

The Jess & Brewster J. Durkee Foundation

The Henry & Lucy Gooding Endowment

The Hinckley Family Living Trust

The Thomas M. Kirbo and Irene B. Kirbo Charitable Foundation

The Lord’s Foundation

The Jim Moran Foundation

The Emily Balz Smith Foundation

The Gertrude E. Skelly Charitable Foundation

THE PLAYERS/PGA TOUR – Red Coats

The Isadore Weiner Diabetes Assistance Fund

The Edna Sproull Williams Foundation

TIAA Bank

TRUIST

UF Health Jacksonville

University of North Florida

Vision is Priceless

Vystar Credit Union

Delores Barr Weaver Foundation

WeCare Jacksonville

Women’s Giving Alliance of Northeast Florida

Volunteers in Medicine (VIM) Jacksonville is the only full-service clinic in Northeast Florida that provides free integrated health care services for the working uninsured. There are 114,000 uninsured working adults living in Northeast Florida.

Alexandra Burkley | Patient

Andrea Pelfrey | Patient

OUR PATIENTS

Volunteers in Medicine Jacksonville serves Northeast Florida’s working uninsured and their families. Our patients work at least twenty hours per week and earn no more than 250% above the Federal Poverty Level.

PATIENT DEMOGRAPHICS

In FY 2022-23 women make up 70% of our patients, 40% of whom are of childbearing age. The majority of VIM’s patients who reported their ethnicity identified as a minority. Less easily identified were the many ethnicities who are changing the face of Jacksonville, including a growing Hispanic population and an influx of at-risk peoples, including Russian and Ukrainian refugees.

OUR VOLUNTEERS

More than 240 active volunteer medical and administrative professionals perform a wide array of services at our clinics. Volunteer medical professionals form relationships with patients and are often reconnected with the reasons they were drawn to healthcare. Volunteers serve as qualifiers, who are the first to meet prospective patients. Volunteers working the front desk are the face of the agency. These are just a few of their roles; any list of the many ways that VIM volunteers contribute to serving people who need healthcare would be incomplete.

2023 Women with Heart raised

$254,816

Many thanks to all our 2023 Women with Heart for their hard work and support for Volunteers in Medicine Jacksonville!

Top row, from left: Kathy Barbour; Camille Harrison; Shavondra Huggins, DNP, APRN; Amber L. Isley, MD Bottom row, from left: Akilah J. Pope, MD; Christine Smith; Cindy Stover

James

Garima Agrawal

William Ahrens, DNP

Leo Alonso, DO

Reagan Alonso, RN

Mohamed Antar, MD

Layal Antoury, MD

Juliana Arcaro

Celia Astrauckas

Deborah Azcuy

Ellen Balanky, RN

Clara Barranco, MD

Kim Bartley, APRN

Lynn Bauman

Suerta Benga

Gail Bennett, RN

Catherine Bosco

Danielle Boyett

Michael Boylan

Bhaumik Brahmbhatt, MD

Thomas Brown, MD

Albert Bui, DO

James Burns

Jim Burt, MD

Lou Ann Busk

Justin Call, MD

Tara Caminade, DO

Mae Cannon, RN

Timothy Cannon, EMT

Betsy Cantin

Rebecca Cardenas, RN

Ann Carey

Maelle Charles, RN

Lorraine Polite Clark, DMD

Gerardo Colon-Otero, MD

Anthony Concilla, DO

Kenneth Conrad, MD

Michael Corrigan

Henry M. Coxe, III

Jennifer Croft

Deborah Crumb, PharmD

Justin Dalugdug

Elisha Dansby, APRN

2022-2023 VIM VOLUNTEERS

Dr. Barbara Darby

Tommie Davis

Jon DeBardeleben

Ariana DeLavallade

Christopher DeStephano, MD

Dottie Dorion, RN

Evan Dorrian, EMT

Sherry Dotson, RN

Margaret Douglass

Kevin Duane, PharmD

Anita Dunford

Rachel Dykes, MD

Susan Elinoff, RN

Samantha Espinosa, MD

Anne Pablo Fasano, RN

Stefanie Fish, PharmD

Jennifer Forrester, RN

Linda Fortney

Marcia Funderburk, MD

Philip Gaillard, MD

Katrina Galvan-Agner, RN

Julie Goins, RN

Lisa Goodrich

Susan Gornto

Sanjiva Goyal, MD

Cheyanne Graham

Lewis Gravely, MD

Latonya Green, APRN

Amy Grob, RN

Carol Grysko, RN

Lisa Guo

Rossy Marile Guzman Rodriguez, MD

Yacob Habboush, MD

Jackie Hazelip, RN

Alexander Heckman, MD

Hazem Herbly, MD

James Higgins, DO

Dawson Hill

Richard Hill

Carolyn Hinckley

Marietta Hodges

Alexander Howell, DO

Steve Hsu, MD

Andrea Huffman

Rachel Hurner, RN

Amy Huveldt

Wakil Irfan, MD

Amber Isley, MD

Courtney Jackson, PA-C

Haley Jahn, RN

Kim Johnston, EMT

Maia Jones, EMT

Jincy Joseph, RN

Preetha Kamath, MD

Marianne Kardahi

Christian Karime, MD

Brooke Kasper

John Kiel, DO

Reina Lamar

Pattie Lamell

John Lammie, MD

Anastasia Langeman

Sheryl Larosa, RN

Theresa Lee

Shelley Lindsey, RN

Timothy Loftis, APRN

Li Loriz

Carolyn Lovejoy

Steve Lovejoy, MD

Curt Lox

Adraine Lyles, PharmD

Laine MacWilliam, RN

William Mai, MD

Ahkil Mandavalli

William Maples, MD

Maira Martelo

Kylie Matheny, RN

Marshall Mayer

John Mazur, MD

Benjamin McCormick, MD

Mary McElroy, RN

Ken McEnery

Linda McEnery

Karen McNeely, APRN, DNP

Abigail Meckley, DO

Jacquelyn Medina, DO

Pamela Melera, MD

Linda Mello, RN

Sunitha Menon, APRN

Ricaina Metayer

Cory Meyers

Matthew Miel

Michelle Militello, DO

David Miller, MD

Lori Millward, RN

Grace Min, RN

Parsa Mirmehdi, MD

Asia Mixson, PharmD

Carol Montgomery, RN

Ted Montgomery, MD

Leslie Montoya, RN

Kaye Moody, RN

Stephanie Moore, RN

Henry Morar, EMT

Nicole Morris

Helen Morse

Karl Mueller, MD

Taida Muenchen

Rachel Murray, DO

Mark Mutz, EMT

Neha Narula, MD

Induja Nimma, MD

William Nimo, PharmD

Vincent Ober, MD

Joseph Obiagwu

Otto Ohm, MD

Cathye Onur

Sina O’Sullivan, MD

Laurie Page, EMT

Tiffany Palmer

Christopher Parker, MD

Asmi Patel

Bina Patel

Jyot Patel

Parita Patel, MD

Michael Pedicone

Helen Perry, APRN

Sasha Perry

Kevin Peterson, MD

Tan Pham, PharmD

Paula Pierce

Theresa Pola, RD

Akilah Pope, MD

Barbara Potter

Maggie Poulsen, RN

Sala Pradhan, APRN

Tom Prince, RN

Karina Quinones, RN

Andres Ramirez, MD

John Randle, RN

Juliana Raymaker, MD

Gina Reynolds, RN

Bria Rice, MD

Tracey Robinson, PharmD

Katrina Rogers, RN

Gianfranco Rosa

Maybritt Rozycki

Leslie Salomone, MD

Francy Aurora Sanchez, RN

Robert Savarese, MD

Donna Schneider

Tim Schneider, MD

Robert Schreck

Brooke Schweers

Sandra Scrudato, RN

Ashton Sears

Donna Shelton, APRN

Raymond Silbar, MD

Alanah Simmons

Kaleb Sims

Rex Siu, MD

Celestine Smith, APRN

Lynn Smith

Meracle Smith, MA

Sharon Sornoza, RN

Rose Speas

Nancy Staats, MD

William Starke, PharmD

Timothy Sternberg, MD, DMD

Joshua Stewart

Taneva Stokes, RN

Isabel Suazo

Jahnis Swann, RN

Anita Taylor

Kevin Tayon, MD

Rob Thomas, DrPH, EdD, MBA

Otha Thrower, PharmD

Jennille Torres, APRN

Paola Torres-Laboy, MD

Bi Trac

Paul Travers, MD

Edward Urban, MD

Omayda Valdez

Martha Valent

Laura VanCuren, RN

Isabel Vasquez

Sharla Vaughn, RN

Maria Vazquez Roque, MD

Jeffrey Viau, RN

Barbara Vitsky

Catherine Wallace

Kristie Wallace

Jing Wang, MD

Katherine Wang

Lisa Weatherby

Brittany Welch

Elise Welle

Kirsten Whaley

Shamara Wilburn

Andra Wilke, RN

Candace Williams, PharmD

Jennifer Winn, RN

Tamara Witherspoon

Sara Woolsey, APRN

Isabel Wothe

Angela Wright

FY2022-2023 CLINIC ACTIVITIES

4,758 QUALIFIED PATIENTS 1,912

1,887

ACTIVE PATIENTS

APPOINTMENTS

2,465 978 NON-NARCOTIC PRESCRIPTION MEDICATIONS DISPENSED

PRIMARY CARE VISITS UNIQUE PATIENTS

324

well woman EXAMS

247

13,670 VOLUNTEERS

VOLUNTEER hours served

3,016 AVERAGE COST PER VISIT AT OUR CLINIC $306.43

VALUED AT $822,713

$20,411,820 COST SAVINGS

by receiving care here (Average outpatient cost $500)

(Source: Institute for Health Metrics Evaluation study conducted December 11, 2018) HealthData.org $991,006

COST OF CARE

if patients visited the ER instead of VIM (Average ER visit cost $4,290)

Source: Health Planning Council of NEFL 2021 County Health Profile Report: Leading ED Visits

FY2022-2023 CLINIC ACTIVITIES

In-Kind DONATIONS AND SERVICES

DONATED MEDICATIONS FY22-23: $532,239

DONATED LABORATORY services: $150,194

291

new patient APPOINTMENTS

1,500

662

617

$1.7 million

DONATED PROFESSIONAL FEES FY22-23: $925,725

DONATED MEDICAL supplies: $19,566

137 OPHTHALMOLOGY VISITS

114 RECEIVED FREE EYEGLASSES

95 UNIQUE PATIENTS RECEIVED VISITS

942 VIA TELEMED

PRESCRIPTIONS for treatment of diabetes and 608 for hypertension

9

554 COUNTIES SERVED, (including one in Georgia)

PRESCRIPTIONS FOR CHRONIC CONDITIONS that include diabetes, hypertension, and asthma

TO APPOINTMENTS AND LABS PROVIDED TO VIM PATIENTS RIDES

229

DERMATOLOGY APPOINTMENTS

318 MAMMOGRAMS

232 PAP 92 GYN MENTAL HEALTH

21 COLOGUARDS IN THE PAST 12 MONTHS

TOP VOLUNTEER CATEGORIES IN 10/1/22 TO 9/30/23

46 RNS / 22 MD/DO PHYSICIANS

42 ADMINISTRATIVE VOLUNTEERS

11 DERMATOLOGISTS / 9 APRNS

9 PHARMD / 11 QUALIFIERS / 7 EMTS

THANK YOU TO OUR GENEROUS ROOM SPONSORS AT OUR NEW DORION-BURT CLINIC

Dorion Family Break Room

Dr. Jim and Mrs. Mary Burt Exam Room

Betty & Tom Petway Exam Room

First Horizon Foundation Exam Room

J. Milton and Nellie E. Hoffa Memorial Foundation Nurses’ Triage Area

The Henry and Lucy Gooding Endowment Exam Room

Helen Morse and Fritz Skeen Nurses’ Triage Room

Riverside Hospital Foundation Nurses’ Triage Room

DuBow Family Foundation Pharmacy

Dr. Barbara Darby Patient Education Room

Tamara Witherspoon Patient Education Room

Ponte Vedra Beach Rotary Rotary Club of Jacksonville-Oceanside Rotary Club of East Arlington Health Innovation Room

The inaugural Volunteers in Medicine Golf Tournament was held May 17th at Queen’s Harbour Yacht and Country Club with over 50 in attendance. The event raised funds and awareness of the importance of Men’s Health.

LOOKING TO NEW DAYS AHEAD

Volunteers in Medicine (VIM) Jacksonville is the only full-service clinic in Northeast Florida that provides free integrated health care services for the working uninsured.

In 2023 Volunteers in Medicine celebrated its 20th year and moved into a new Dorion-Burt Clinic in South San Marco. The new space has 6 more exam education rooms and over 3,000 more square feet. The move puts VIMJAX closer to where the population with the most working uninsured live, zip code 32217.

As we look ahead to the day ahead, we are still hopeful that we will meet the growing need in our community. One of the trends we are currently seeing is that, due to inflation, many of those who make more than 250% of the federal poverty level, or more than $36,450 for an individual, still cannot afford the monthly fees and co-pays for health insurance. For these families, the increased costs of housing, transportation, and groceries are just too much to add in a monthly insurance premium. In fact, 44% of applicants to Volunteers in Medicine said that they often worry about running out of food before they have money to buy more. And 41% of applicants stated that the food they bought didn’t last and they did not have money to buy more.

THE FOLLOWING ARE SOME OF THE SERVICES WE PROVIDE FREE OF CHARGE:

• Primary care and 16 specialties: Mental Health, Cardiology, Dermatology, Endocrinology, Ear Nose and Throat, Gastroenterology, Hematology, Oncology, Neurology, Ophthalmology, Orthopedics, Podiatry, Pulmonology, Rheumatology, Urology, and Gynecology.

• Health screenings and treatment for chronic diseases, including patient education in nutrition and weight management

• Well Woman exams

• Prescription medications

• Vision screenings with free prescription eyeglasses

• Lab tests, including specialty labs

• Prescriptive Nutrition in partnership with Feeding Northeast Florida