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Performance Through Knowledge
Breakthrough Solution For Maritime Training Launched Videotel Performance ManagerTM was officially launched on the first day of London International Shipping Week, in September. Seen as a breakthrough solution for maritime training, Videotel Performance Manager is a first in the maritime industry, combining the extensive range of awardwinning training content from VideotelTM with the power of web-based data analytics. By providing maritime managers with insights about their fleets’ training activities, Videotel Performance Manager is designed to help increase operational efficiency, safety, and crew performance. The cloudbased software platform ensures that a crew’s latest training records are accessible
from any web-enabled device, and interactive dashboards present easy-toview data about crew performance, skill levels, strengths, weaknesses, and training schedules. At the core of Videotel Performance Manager’s cutting-edge training management tools is the user-friendly web application, which was developed with input from maritime training professionals. Key features include: • Crew Management – for managing seafarers’ training programmes as they move from vessel to vessel • Training Reports – for seeing what training is being carried out, where, and by whom, and for generating evidence of compliance required during an external audit or ship inspection • Schedule Builder – for creating training plans for seafarers based on an established safety management system • Performance Monitoring – for tracking progress of crew against a recommended schedule of training
“The ability to quickly see the training status of all seafarers in a fleet provides important advantages for a maritime training manager,” says Mark Woodhead, KVH senior vice president, EMEA. “With an easy-to-use dashboard, the manager can assess the precise level of a crew’s training, preparation, and compliance, which ultimately helps to keep operating costs low, and reduce safety and financial risk. This isn’t just recordkeeping, it’s valuable intelligence for maritime training managers.”
Find out more about Videotel Performance Manager at: videotel.com/perform
Training Crew to Reduce the Risk of a Cyber Attack In the light of high profile ransomware and other cyber security breaches, the shipping industry is taking action to protect companies and their fleets from threats. Indeed, ensuring that cyber security procedures are properly addressed in the ship’s Safety Management System (SMS) will soon be mandatory.
KVH Videotel’s new ‘Cyber Security At Sea’ programme, produced with BIMCO, will provide all seafarers on vessels of all kinds, plus shore-based managers, with training on: the nature of cyber security threats; how to assess the risks to the ship’s IT and OT (operational technology); how the risks to individuals and ships can be reduced and how to respond to a cyber security breach or attack. Specifically, the programme covers the following key regulations: • •
ISM Code (MSC.428(98) Maritime Cyber Risk Management in Safety Management Systems) MSC-FAL.1/Circ.3 Guidelines on maritime cyber risk management ISO/IEC 27001 – Information Security Management, 2013
Ask us about this programme at sales@videotel.com
Also in this Issue • Training Spotlight: LNG Bunkering – Respond Level course • KVH launches HTS System • Gen Z training trends • Meet the Team – Sundeep Sequeira • Videotel out and about • New and forthcoming training titles
Welcome to our Newsletter! News & Views is now distributed in a digital format, although a limited number are still printed for those who request a hard copy. We continue to deliver brand new productions and regularly update our programmes. All information and trailers can be found on our website and YouTube channel. The back page of this newsletter contains information on the latest releases available, which can also be found at www.videotel.com.
NEWS FROM KVH News: Advanced Network and TracPhone V7-HTS System
Training Spotlight LNG Bunkering – Respond Level Training course As an increasing numbers of ships are now using LNG as a bunker fuel in order to meet the low sulphur targets required by MARPOL Annex VI, this eLearning course provides those involved in the bunkering process with specialised training to ensure trouble free procedures. In addition, other personnel on board or in ports where such bunkering operations take place will also need to understand the hazards associated with LNG bunkering and be trained in how to respond to emergency situations. The Society for Gas as a Marine Fuel (SGMF) has defined this category as a Respond Level and this course is based on the SGMF Competency and Assessment Guidelines. Its aims are to ensure that the user is trained within the SGMF Guidelines and to provide a record of this training. The course can be used on board ship or ashore and is designed for individual self-study.
KVH recently announced a high-speed overlay to its current mini-VSAT BroadbandSM service, which is expected to triple, and in some cases increase by a multiple of six, the data speeds for its maritime customers, giving KVH the largest Ku-band network offering 10 Mbps speeds to each terminal. This enhanced service is designed to enable significant improvements in business productivity in the commercial maritime world, and greatly improve the onboard experience for superyachts and recreational boats. KVH also added 25 million square miles to its already industry-leading Ku-band coverage. At the core of its capabilities, KVH’s advanced maritime broadband service incorporates Intelsat EpicNG HTS satellite services, featuring Ku-band services including IntelsatOne Flex, a global managed service designed to optimize bandwidth allocations while giving service providers flexible coverage wherever it is needed. KVH’s advanced network also includes increased capacity from SKY Perfect JSAT’s extensive fleet of satellites for unique Asian capacity. KVH also introduced the TracPhone® V7-HTS system, a new 60 cm, Ku-band satellite antenna system enabling leisure boaters and commercial mariners to stream HD content and conduct video calls at sea while simultaneously supporting a free, unlimited data channel. The TracPhone V7-HTS achieves data speeds of 10 Mbps shore to ship, and 3 Mbps ship to shore; in addition, the TracPhone V7-HTS includes unique hybrid airtime plans that deliver a free unlimited data channel that runs at the same time as the high-speed data channel, another industry first. The faster data speeds are accomplished by a combination of the company’s proprietary antenna system design and KVH’s industry-leading mini-VSAT Broadband network.
Hello Nautilus Crew, You’re Connected KVH has announced a partnership with Ocean Exploration Trust (OET), the international scientific research organisation founded by RMS Titanic discoverer and renowned oceanographer Dr. Bob Ballard, to provide services and products to enhance the onboard experience for OET’s research team. In exchange, the team will provide firsthand feedback on various products that KVH develops.
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KVH Videotel has been recognised with over 100 awards for its training programmes in recent years
MEET
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Content Corner Creative Content Director, Raal Harris talks about training trends of Generation Z
Sundeep Sequeira What is your role at Videotel? As General Manager I look after Videotel’s business in Singapore and neighbouring countries extending into Australia and New Zealand. My roles and responsibilities include acquiring new subscribers & managing the accounts and needs of current subscribers. We are a team of 11 in the KVH Regional HQ of Singapore and work alongside the Marine Broadband Team.
How long have you worked for the company? I am on my 7th year with the organisation.
What is the best thing about your job? Meeting people, understanding their motivations, gathering their training needs and engineering a solution that aligns with the needs and meets the objectives.
We should be wary of making generalisations in an industry as diverse and international as ours is, but there are trends that we need to be aware of. The big change is that the new generation are digital natives; they have been brought up in a world completely different from preceding generations. Generation Z has completely different preconceptions of how information is generated and distributed, they expect things to look good and work well and they quickly lose interest in things that don’t make the grade. This generation is not as passive as previous ones, they want to be involved and be creative, to personalise their experience and leave their mark. That means that as well as providing excellent mandatory training, we need to provide them with a kind of web-like experience on board; a digital library of resources that they can browse, investigate and satisfy their curiosity with.
Go to videotel.com to learn more about how KVH Videotel is embracing new technologies.
Have you ever been on a ship? My career commenced at sea where I served 14 years having worked upwards from the position of apprentice to ship’s master.
OUT & ABOUT 2017
London, 7 June
Conneticut, 20 - 22 March
KVH Videotel stand at IMO
London, 11 September Mark Woodhead on the panel at the ISSS summit
Nick Brown at CMA Shipping
Norway, 30 May - 2 June
Joe Pitcher speaking at NorShipping
London, 13 September KVH Videotel sponsor the ICS conference
Singapore, 25-26 April George Cheng and Sundeep Sequeira at Sea Asia
New Programmes and Courses 1271 Basic Oil and Chemical Tanker Training (Edition 2)
1297 An Introduction to Fuel Oil Bunkering
This eight-module eLearning course provides trainees serving on any type of oil and chemical tankers, and experienced officers or ratings transferring to oil and chemical tankers from other specialised vessels, with the knowledge required to serve on oil and chemical tankers. There is a test after each module and a larger final test with the option of written assignments as well.
Fuel oil bunkering is a routine but critical task but if mistakes are made, the results can be costly, time consuming and potentially harmful to the crew and the environment. This is a good practice training package which covers all aspects of bunkering, from ordering and planning through to verifying quantities delivered. Specific regulations addressed by this programme are MARPOL Annexes I and VI.
1273 Basic Liquefied Gas Tanker Training (Edition 2)
1298 Cyber Security at Sea
This nine-module eLearning course provides trainees serving on any type of liquefied gas tankers, and experienced officers or ratings transferring to liquefied gas tankers from other specialised vessels, with the knowledge required to serve on these tankers. There is a test after each module and a larger final test with the option of written assignments as well.
Ships’ crews may be used to protecting a ship from ‘physical’ threats or intrusion, but they may not be necessarily aware of the ‘virtual’ threat that comes with cyber attacks. This training package explains what the risks are, where they come from, and their consequences for the individual, the ship and the company. It outlines the shore offices’ responsibilities for protecting the ship’s systems and shows how to reduce the risks on ships by following correct procedures.
1266 Advanced Oil Tanker Training (Edition 2) This ten-module eLearning course provides the specialised knowledge a learner will need to serve on oil tankers and to be able to carry out specific duties relating to cargo and cargo equipment. The course has been updated to take account of recent changes to SOLAS, MARPOL and STCW.
1267 Advanced Chemical Tanker Training (Edition 2) This ten-module eLearning course provides the specialised knowledge a learner will need to serve on chemical tankers and to be able to carry out specific duties relating to cargo and cargo equipment. The course has been updated to take account of recent changes to SOLAS, MARPOL and STCW.
1268 Advanced Liquefied Gas Tanker Training (Edition 2) This eleven-module eLearning course provides the specialised knowledge a learner will need to serve on this type of vessel and to be assigned specific duties relating to cargo and cargo equipment. The course has been updated to take account of recent changes to SOLAS, MARPOL and STCW.
1283 An Introduction to Free-Fall Lifeboats (Edition 2) This training package looks at free-fall lifeboat operation, safety, inspection, testing and maintenance. It demonstrates how to board a free-fall lifeboat and how to carry out an abandon ship drill from the points of view of both the ship’s crew and the lifeboat operating crew.
1300 LNG Bunkering This course is for all personnel travelling on or visiting ships while LNG bunkering takes place, together with port and terminal staff. It covers LNG bunkering procedures and the hazards associated, LNG fire fighting procedures and emergency procedures so that the risks to individuals and ships can be reduced. This is a 5-module course with a final test.
1292 Onboard Energy Saving and the Environment (Edition 2) This training package looks at what can be done to save energy onboard. It encourages seafarers of all ranks and departments to go further than just complying with mandatory energy-saving requirements and to be more energy efficient in their day-to-day work.
1288 Tank Cleaning Practice (Edition 2) This programme describes different types of tank cleaning and includes preparation for dry dock and tank inspections. It highlights the importance of structured, formal, written plans, and describes how these should be developed.
New Titles Coming Soon: Alarm Management • Engine Room Waste Management Series update • Lifeboat Onload Release System • Personal Safety Onboard Ship • Welding Safety Techniques
Latest Awards | The 2017 Communicator Awards Entry: ExxonMobil Insights Series, Programme 5: Switching Fuels
Entry: Safe Passage in the Singapore Strait – Eastbound
Entry: Ro-Ro Cargo Handling, Part 2 - Vessel Safety
Category: Film/Video – Information
Category: Film/Video: Safety
Category: Film/Video: Safety
Award: Award of Distinction (Silver)
Award: Award of Distinction (Silver)
Award: Award of Distinction (Silver)
84 Newman Street, London, W1T 3EU, UK Tel: +44 (0) 20 7299 1800 • Email: sales@videotel.com • www.videotel.com Effective crew training and management solutions in a range of formats and languages are the foundations of KVH Videotel services. The company, part of KVH Industries, Inc., has been dedicated to producing comprehensive, accurate and up-to-date products since its founding in 1973.