VM Buzz - May 2021

M AY 2 0 2 1

SPECIAL EDITION

EDITORS’ MESSAGE

Clover & Dayton

On Saturday May 8, 2021, Victoria Mutual Group’s top performing Team Members were honored for their outstanding performance in 2020. The second virtual I AM VM Awards ceremony saw VM Team Members being recognised for their commitment to excellence in achieving record breaking results in 2020. Here are some highlights from the spectacular event.

P R E S I D E N T ’ S AWA R D S

President’s Circle Award PRESIDENT’S CIRCLE INDUCTEES: Inductees into the inaugural ‘President’s Circle’ are an elite group of exceptional high performers in sales.

Inductees may include: • Financial Service Specialists • Business Bankers • Wealth Advisors • Realtors

Congratulations to the Inductees to the President’s Circle, who were pinned and presented with their award by Courtney Campbell (left), Group President & CEO.

VICTORIA MUTUAL BUILDING SOCIETY

Congratulations, De-Ann Davis, Senior Financial Services Specialist - UTech Branch

Congratulations, Martina Allen, Senior Financial Services Specialist- Half Way Tree Branch

3

P R E S I D E N T ’ S AWA R D S

Congratulations, Sheneika Adlam, Financial Services Specialist- Spanish Town Branch

Congratulations, Dian Campbell, Senior Financial Services Specialist Duke Street Branch

VICTORIA MUTUAL WEALTH MANAGEMENT

VICTORIA MUTUAL PROPERTY SERVICES

Congratulations, Peta-Gaye Russell-Peart, Assistant Manager- Sales

Congratulations Kishauna Henry, Realtor, Victoria Mutual Property Services

4

P R E S I D E N T ’ S AWA R D S

2020 President’s Award

The prestigious President’s Award is presented to a member of the VM Team, who has served for longer that one year and has consistently distinguished him or herself as a true VM Ambassador. This recipient personifies the very meaning of the words excellence, commitment to service, contagious positivity and exemplary leadership. The President’s Awardee has honed these gifts to benefit not only their department, unit, or branch but to elevate the VM Group Brand as a whole through the embodiment of the VM Group’s Core Values.

Awardee is a beacon who illuminates everyone else as he or she shines. #IAMVM Congratulations, Devonie Bernard, Process Quality Analyst Group Operations Monitoring & Quality Controls.

Not only has this person managed his or her affairs in an ethical, solutions-focused, and effective manner, but these actions have led to attaining at least one of the VM Group’s Strategic Goals. The President’s

5

I N N O VAT I O N A W A R D S

2020 INNOVATION CHAMPION AWARD

Bianca Welds, Manager, Group Digital Innovation presents Tiffany-Joy Smith, Financial Business Analyst with the 2020 Innovation Champion Award.

2020 MOST INNOVATIVE DEPARTMENT AWARD- VMBS MUTUAL MONEY TRANSFER

Congratulations to Michael Howard, CEO, VMBS Money Transfer Services Limited and his Unit. Howard was joined on stage by Members of his Team, from left to right, Owen Bruce, Manager- Business Development, Latoya IngramOperations Officer and Cheryl Ellis -Senior CSR.

6

L E A D E R S H I P AWA R D S Congratulations to Lilieth HamiltonBailey on receiving the 2020 Leadership Award. Pictured here as she bumps elbows with Michael Howard, CEO-VMBS Money Transfer Services Limited.

Congratulations to Paul Elliott (right), Deputy CEO, VMBS on winning the award for 2020 Active & Visible Sponsorship. Dr. Dayton Robinson, Group Chief Human Resources Officer, presented him with his award.

7

S E R V I C E AWA R D

The 2020 VM Service Awards were presented by Judith Forth-Blake (Left), Group Chief Customer & Brand Officer.

Congratulations to Group Strategic Investment & Treasury Unit on snagging the first place for Service Excellence Champion: Support Unit Award. The award was accepted by Devon Barrett, Group Chief Investment Officer & Head, Strategic Investment

Congratulations to the Group strategy & Development Unit on being placed second for Service Excellence Champion: Support Unit. The award was accepted by Carla McIntosh Gordon, Group Chief Strategy Officer.

8

Congratulations to VMBS Money Transfer Services Limited on copping the Service Excellence Champion: SBU Award.

The award was accepted by Michael Howard, CEO, VMBS Money Transfer Services Limited and his Team (from left to right) Rennata Blake- Senior Business Support Officer, Kayon Morrison Scott- Assistant Manager Compliance and Sheyenne Stewart - CSR.

SERVICE EXCELLENCE SERVICE EXCELLENCE CHAMPION: BRANCH Clean sweep for VMBS Western Region for this category

2nd Place – VMBS Montego Bay Branch. The award was collected by Faithline Campbell, Branch Manager.

1st Place VMBS Fairview Branch. The Award was accepted by Suzette Ramdanie-Linton, Regional Manager (Western).

3rd Place- Santa Cruz VMBS Branch The Award was accepted by Suzette Ramdanie-Linton, Regional Manager (Western).

SERVICE EXCELLENCE CHAMPION: REP OFFICE

SERVICE CHAMPION: TELLER OF THE YEAR

Congratulations to Natasha Service, Chief Representative Officer and Shawnette Reid, New York Representative Officer from the New York Representative Office for winning the Champion Rep Office Award.

Congratulations Hervel Walker, Mandeville Branch

9

SERVICE EXCELLENCE SERVICE CHAMPION: CSR OF THE YEAR

Congratulations Sashae Jarrett-Mitchell, New Kingston Branch

Congratulations Samantha Maragh-Binns, Mandeville Branch.

SERVICE CHAMPION:

SERVICE CHAMPION:

CLIENT SERVICES SUPPORT OFFICER CSSO OF THE YEAR

CLIENT RELATIONS OFFICER OF THE YEAR

Congratulations Shauna-Kaye McLeod, VM Wealth New Kingston

10

Congratulations, Shanee-Leigh Greaves, VM Wealth New Kingston

S A L E S AWA R D 2020 TOP REFERRER OF THE YEAR

2020 TOP SALESPERSON OF THE YEAR - VMBS

2020 TOP SALESPERSON OF THE YEAR - VMPS

Bernadette Barrow- Consultant, Group Sales Effectiveness, presents Stetson Smith, Teller/ Customer Service Representative UTech Branch with the award for 2020 Top Referrer of the Year.

Paul Elliott Deputy Chief Executive OfficerBuilding Society Operations, presents De-Ann Davis, Senior Financial Services Specialist - UTech Branch with the award for 2020 Top Salesperson of the Year – VMBS.

Congratulations Kishauna Henry, Realtor, Victoria Mutual Property Services

2020 TOP SALESPERSON OF THE YEAR -VMWM

2020 TOP BRANCH SALES AWARD

Rezworth Burchenson Chief Executive Officer - Victoria Mutual Wealth Management & Victoria Mutual Investments presents PetaGaye Russell-Peart, Assistant Manger, VM Wealth with the 2020 Top Salesperson of the Year Award.

Congratulations to the VMBS Duke Street Branch on winning the award for 2020 Top Branch Sales. The award was presented

by Paul Elliott, Deputy Chief Executive Officer-Building Society Operations to Ruth Oliver, Branch Manager and her Team from (left to right), Katherina Johnson-Teller, Alex Taylor- Customer Service Representative, Lawrence Fraser- Senior Financial Services Specialist.

11

C H A M P I O N AWA R D S SUPPORT UNIT OF YEAR

Congratulations to Group Corporate Affairs & Communications on winning Support Unit of Year. The award was presented by Carla McIntosh Gordon, Group Chief Strategy Officer to AVP Clover Moore and her Team, (from left -right), Sakina Brown, Communications Officer, Tarik Munroe- Change Lead, Sophia Lewis- Assistant Manager and Robert Lalah, Assistant Manager.

CHAMPION BRANCH AWARD

Congratulations to the Fairview branch on winning the Champion Branch Award. The trophy was presented to Suzette Ramdanie-Linton Regional Manager-Western,

by Paul Elliott, Deputy Chief Executive Officer-Building Society Operations

12

2020 VM SBU AWARD

Congratulations to the VMBS Money Transfer Services Limited Team on winning the 2020 VM SBU Champion Award. The trophy was presented by Devon Barrett, Group Chief Investment Officer & Head, Strategic Investment to Michael Howard, CEO, VMTS. Also sharing the stage is Howard’s Team, (from left to right), Cheryl Ellis, Senior Customer Service Representative, Shelly -Ann Douglas- Business Network Officer, Diana Thames- Operations Officer, Rennata Blake- Senior Business Support Officer and Shanice SalmonCompliance Officer.

G R O U P E X C E L L E N C E AWA R D

By Branch and Department (Team Member of Year) Achieving greatness together! Congratulations to our Group Excellence Awardees, this is our most extensive category and for good reason. We have a lot of recognition to spread across all the Branches, Strategic Business Units and Departments, who were recognised by the Leadership Teams as outstanding contributors to VM. Well done Team!

Loan Servicing

Carlene Spence

Mortgage Centre & Lending Centre

Samantha Young

Duke Street

Marsha McClymont

Fairview

Peta-Gaye Rodgers

Half Way Tree

Martina Allen

Liguanea

Stacy-Ann Hamilton

Linstead

Leon Thorpe

Mandeville

Sonya Wellington

May Pen

Alexia Campbell

Montego Bay

Andel Phillips

New Kingston

Sashae Jarrett

Ocho Rios

Deborah Clarke

Portmore

Sophia Bennett

Santa Cruz

Jason Owens

Savanna-La-Mar

Tindale Haye

Spanish Town

Venessa Reid

Group Business Process Improvement

Sandra Davis-Lewis

Group Operations, Monitoring and Quality Controls

Brianna Johnson

Group Business Support Services

Rochelle Mitchell

Group Customer & Brand

Rushell-Lee Bell

Member Engagement Centre

Andre Richards

Group Finance

Ryan Wisdom

Procurement

Tamara McDermott-Tugwell

Group Digital Transformation

Derron Brown

Group Internal Audit

Dane Morrison

Group Legal, Compliance, Security, Fraud and Risk

Keneisha Dowdie

Office Services

Lascelles Sergeant

VMWM

Rochelle Dunbar

Florida Representative Office

Gracelin Williams

13

New York Representative Office

Shawnette Reid

VMTS

Paula White

UK Office

Andrew Evans

VMPM

Chevelle Gerson-Robinson

14