Blackfern Cooperative expands one year on from mutualising

ONE YEAR ON AS A MUTUALISED, MEMBER-OWNED COOPERATIVE, BLACKFERN DIRECTOR ROGER CASTLETON REFLECTS ON SOME OF THE HIGHLIGHTS AND DEVELOPING TRENDS

When local Wairarapa workshops voted to form a member cooperative back in August 2014, the challenges we have today for the independent auto repairer were starting to be raised. Those challenges were primarily around access to repair technology, attracting and retaining people in the industry and, of course, some friendly local competition in the parts-buying group space. Sustained growth has been constant and Blackfern has just issued its 1500th membership — not bad considering its provincial roots. We want to thank those members and suppliers that continue to support us.

Member benefits continue to drive engagement and these are many, including access to an online parts request (Ebits) that saves time and valuable charge-out time. Vehicle technology support is offered through partners such as our auto specialist suppliers in areas around WOF compliance and training. Deferred payment options on capital equipment purchases and competitive fuel card options are another bonus, along with preferential pricing in most cases through supplier partners that provide, upfront, some of the most competitive rewards around. These can be redeemed via a number of options, the most popular being the Blackfern online shop (check out blackfern.coop).

Market Challenges

As the economy has tightened, other challenges have developed. The game is certainly changing in the area of access to robust terms and conditions for members, and provision for workshops to conduct credit checks economically and quickly on potential risks. Workshop owners need to be aware of the risks and many say that they don’t let the car go unless it’s paid for. However, as we all know, it’s not always that simple. You might not have the storage area to hold the vehicle awaiting payment. The customer may need their vehicle for remuneration (ie, plumbers, builders, etc). There are some commercial rights here that contradict the holding of a vehicle. As the repairer, you do need to be aware of these issues to protect yourself. Finally, you might be awaiting all the parts or outwork invoices to book the job out prior to the vehicle leaving your premises. As a Blackfern member, we can provide you with some robust suggestions and guidance in this space.

BLACKFERN’S IMMEDIATE FUTURE

assist members with Blackfern’s growing marque of services and suppliers.

Kye Ford services the South Island, minus Christchurch and North Canterbury currently