Baxter Institute- Student handbook by Viajes y Viajes Experience

2011/12

Calendar the

HAND BOOK BAXTER INSTITUTE “EMBRACING EXCELLENCE”

BAXTER INSTITUTE IS COMMITTED TO ENSURING THE DELIVERY OF QUALITY VOCATIONAL TRAINING AND EDUCATION. THIS HANDBOOK CONTAINS ALL THE INFORMATION YOU WILL REQUIRE DURING YOUR STUDY LIFE AND OUTLINES YOUR RESPONSIBILITIES AS A

STUDENT AT BAXTER INSTITUTE. WE STRONGLY RECOMMEND THAT YOU FAMILIARISE YOURSELF WITH THE POLICY AND PROCEDURES OF THE INSTITUTE.

PLEASE BE ADVISED THAT THIS DOCUMENT IS NOT A CONTROLLED DOCUMENT AT THE TIME OF PRINT. THE INFORMATION IN THIS HANDBOOK MAY BE UPDATED FROM TIME TO TIME; IT IS YOUR RESPONSIBILITY TO ALWAYS VISIT THE INSTITUTE’S WEBSITE FOR THE LATEST VERSION OF THIS HANDBOOK AND ADDITIONAL INFORMATION WHICH CAN BE FOUND ON: WWW.BAXTER.VIC.EDU.AU 1

CONTENTS HOW TO USE THIS MANUAL____________________________

ORIENTATION PROGRAM_______________________________

INSTITUTE CONTACT DETAILS___________________________

EMERGENCY PROTOCOL_______________________________

STUDENT CODE OF BEHAVIOUR _________________________

FEE & REFUND ARRANGEMENTS ________________________

COMPLAINTS AND APPEALS_____________________________

PROGRESS & ATTENDANCE_____________________________

STUDENT SUPPORT SERVICES___________________________

FACILITIES EQUIPMENT& LEARNING RESOURCES____________

INDICATIVE COURSE RELATED FEES______________________

STUDY INFORMATION_________________________________

KEY CONTACTS & INFORMATION________________________

POLICIES AND PROCEDURES ____________________________

BAXTER DIFFERENCE __________________________________

LIVIING IN AUSTRALIA_____ ____________________________

ESOS FRAMEWORK_________ __________________________

WELCOME NOTE The Baxter Institute enjoys a reputation for excellence in teaching, student care and a focus on national priorities in skills training. Since being established in 1971 as a professional salon, Baxter Institute has evolved into a well respected, government accredited training institution. Over the past 20 years we have become leaders in training Certificates and Diplomas. As the principal of Baxter Institute, Les has been instrumental in the development of our overseas student education program. Les regularly travels overseas to promote Baxter Institute as a premier Australian learning destination, and it is through his experience of meeting students from a variety of different cultures that we have achieved such a strong reputation. Baxter Institute’s Mission The mission of the Baxter Institute is to provide a sustainable, dynamic, rigorous and caring learning environment in which our students can develop their skills, engage with their communities, embrace innovation and fulfil their hopes and dreams in the organisations they work for, the enterprises they found and the societies in which they live. Baxter Institute’s Vision By 2015 the Baxter Institute will be internationally recognized for the excellence of its multi sector courses and training programs in enterprise and the management of businesses in service based economies. Our courses will provide distinctive and value adding pathways between VET and HE. We will draw students from Australia and the rest of the world and our learning environment will foster benchmark professional practice skills, multi-cultural understanding, ethical behaviour and innovation.

“I would like to firstly warmly welcome you and I wish you all the success in embracing excellence here at Baxter Institute!” Leslie Howard

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EMBRACING EXELLENCE HOW TO USE THIS HANDBOOK

Orientation Program Our orientation program covers the information listed below and will be conducted prior to the first day of your course. It is essential that you attend the orientation program otherwise you may miss out on information that affects your study. It is also a good way to familiarise yourself with the campus and make friends.

Each section of this Handbook has been colour-coded for the user’s convenience. The colours below represent each sector of the book .

NEED TO KNOW BASICS The purpose of the orientation session is to fully inform new students of most aspects of life at the Institute and to provide an introduction to studying and student support facilities. In addition Institute staff will be introduced, a tour of the Campus and the local area will take place and an opportunity to ask questions will be given. You will also be informed of your obligations as a students.

(This section introduces you to your study environment)

IMPORTANT INFORMATION THROUGHOUT YOUR STUDY (This section outlines key details and facts available to students)

STUDENT SUPPORT SERVICES (This section teaches you to explore and discover)

HERE IS YOUR ORIENTATION AGENDA:

HOW TO SUCCEED AT YOUR COURSE

Payment arranged with Finance department

(This section advises students about teaching & study methods)

Letter of Acceptance – verify start & end date STUDENT WELFARE

Introduction & Welcome Video Presentation

(This section contains helpful contacts and information)

Current contact details Progress Reporting & Attendance requirements

POLICY AND PROCEDURES (This section will help you understand rules & student requirements)

Complaint & Appeal Process Student Card

STUDENT LIFE & EXTRA-CURRICULAR ACTIVITIES

Medibank

(This section highlights opportunities offered to students)

Student Agreement – sign all pages STUDENT LIFE & EXTRA-CURRICULAR ACTIVITIES

Academic File

(This section highlights opportunities offered to students)

Uniforms/T-shirt (where applicable) Look after your student handbook, it is important that you have reference to the content in this handbook on a frequent basis.

Text book (where applicable) Issue Course equipment (where applicable) Personal hygiene, neat and pleasant disposition Guided tour around the premises 5

INSTITUTE CONTACT DETAILS

Student Orientation Self-assessment After your orientation program please go through the list below and make sure that you can check off each item as having been done and understood. If there are any items that you cannot check off then you must contact the reception so that these matters can be properly explained to you

228-236 Flinders Street Melbourne VIC 3000 100 Flinders Street Melbourne VIC 3000 134-136 Flinders Street Melbourne VIC 3000

Have you: √ Student Handbook (a copy can be downloaded from our website) √ Your equipment kit (if applicable) √ Your text books (if applicable) √ Your uniforms (if applicable) √ Obtained the names and contact details of key administrative personnel in the Institute √ Understood the terms "cheating" and "plagiarism" as they pertain to study √ Familiarised yourself with the key support services of the Institute √ Understood the type of assessment you will receive in your course √ Understood the criteria, weighting, and submission dates of the assessments you have been set √ Understood the nature of the feedback you are likely to receive from teachers √ Understood the grading system of assessment tasks at the Institute √ Appreciated the need for balance between academic and social experiences at the Institute √ Understood the number of contact hours you have per week √ Located the toilets in your Campus √ Located the emergency exits in your Campus √ Familiarised yourself with the public transport timetable √ Established a meeting point and time to catch up with friends √ Understood the Institute attendance requirements √ Understood the Institute academic progress requirements

63 Exhibition Street Melbourne VIC 3000 93 Queensbridge Street Southbank VIC 3006 201 Arden Street North Melbourne VIC 3051

Head office, Business, IT & Accounting Campus: T: +61 03 9650 0367 F: +61 03 9654 1049 E: info@sheilabaxter.com.au Bakery & Automotive Campus: T: +61 03 9699 2625 E: bakery@sheilabaxter.com.au / automotive@sheilabaxter.com.au

ESL Campus: T: +61 03 9654 8811 E: ielts@sheilabaxter.com.au

Hair & Beauty Campus Baxter Salon de Beaute: T: +61 03 9650 0369 F: +61 03 9654 1049 E: hairdressing@sheilabaxter.com.au/ beauty@sheilabaxter.com.au salon@sheilabaxter.com.au Fabrication Campus: T: +61 03 9377 4411 E: fabrication@sheilabaxter.com.au

Dental Technology Campus: T: +61 03 9650 0367 E: dentaltechnology@sheilabaxter.com.au

STUDENT CODE OF BEHAVIOUR

EMERGENCY PROTOCOL Ensure you observe the Evacuation plans displayed in each campus and familiarise yourself with the fire exits in the building. In the case of an emergency all students must follow the protocol listed below: 1. You may hear a continuous siren alerting the occupants of the building to evacuate the area, remain calm and follow your Teacher’s instruction 2. All students will be told to vacate to the designated assembly area and remain there till the attendance roll is called 3.Be sure to listen for your name and respond promptly, as an other staff or student may endanger themselves looking for you 4. If you are away from your group, in the event of a fire, 5. Follow the fire exits and remain at the nearest safe assembly zone 6. Leave all personal belongings and stay away from the hazard 7. Report any noticeable persons missing to your Teacher 8. Remain calmly in the designated area until instructions have been given by those of authority

The code of behaviour is designed to give every student a clear view of what they can expect from Baxter Institute and other students so that all members of our community can benefit from a collaborative supportive environment. In that environment students can then benefit from the training and teaching and support that Baxter Institute provide to reach and indeed exceed their goals and purpose for joining Baxter Institute originally. There are consequences for non-compliance with the Student code of Behaviour including immediate suspension in the case of severe breaches and or behaviour that may be construed as threatening to the safety of the student, other students or any person on the Baxter Institute premises. The Student Code of Behaviour requires the following rights and expectation list above to be respected and adhered to at all times. Any decision in regards to student discipline can be appealed using the Student Complaints and Appeals procedure

The Student Code of Behaviour requires the following rights and expectation to be respected and adhered to at all times. The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status

PLEASE BE ADVISED:

The right to be free from all forms of intimidation

Ensuring your well being is a part of our commitment to providing a safe study environment, if you witness anything that you perceive or believe to be unsafe please ensure you report this to your Teacher in charge.

The right to work in a safe, clean, orderly and cooperative environment The right to have personal property (including computer files and student work) and the Registered Training Organisation property protected from damage or other misuse

First Aid kits are available, please notify your Teacher if you have been injured. The First Aid Officer will report to the campus immediately to ensure you are

The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance Procedure) The right to work and learn in a supportive environment without interference from others

STUDENT CODE OF BEHIVOUR CONTINUED...

FEE & REFUND ARRANGEMENTS

The right to be treated with politeness and courteously at all times The expectation that students will not engage in cheating or plagiarism (see Plagiarism and Cheating Policy and Procedure) The expectation that students will submit work when required. The expectation that students will maintain consistent attendance by attending all required classes and assessments. The required level of attendance is 80% of scheduled sessions. Attendance will be reviewed at the end of each study period. This requirement is a student behaviour requirement and not a requirement under standard 11 of the National Code.

For non-compliance with the Student Code of Behaviour the following procedure for discipline will be followed: Step 1 Students found to have cheated or plagiarised work will not be entitled to re-sit assessments, instead they will be required to repeat the unit and pay the repeat unit fee, as well as have the breach dealt with under the other provisions of the Student Code of Behaviour. A member of the Registered Training Organisation staff will contact students in the first instance to discuss the issue or behaviour & to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. Step 2 Where there is a second breach of the Student Code of Behaviour, students will be invited for a personal interview with the Director of Studies to discuss the breaches further. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. Step 3 Should a third breach of the Student Code of Behaviour occur after the stage 2 meeting, the student will be provided with a final warning in writing & a time frame in which to rectify the issue. A copy of this letter will be included on the student’s personal file. After the three steps in the discipline procedure have been followed, and breaches of the Code of Behaviour still continue, training services will be withdrawn and the student will be sent a student suspension letter.

1. Refund applications must be made in writing to the Institute. The student refund application form, available from the Institute, may be used as the written application. Written applications for refunds will also be accepted by mail or by email. Refunds will be made within 28 days of receipt of a written application and will include a statement explaining how the refund was calculated. An application fee of AU$300 is non-refundable. · Visa refused 100% refund of course fees · Withdrawal notified in writing and received by the Institute 28 days or more prior to 70% refund of course fees semester commencement · Withdrawal notified in writing and received by the Institute less than 28 days prior to 50% refund of course fees semester commencement and before the commencement date · Withdrawals notified in writing and received by the Institute on the commencement date No refund of current semester course or after the semester commences course fees · Student breach of visa conditions, and suspension or cancellation of enrolment by the Institute No refund of current semester course fees 2. Where an application is withdrawn or cancelled, written notification must be provided and refund is based on the date of the first COE for that particular visa application OR the commencement date of the COE for which visa is granted. 3. In the unlikely event that the Institute is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by the Institute at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If the Institute is unable to provide a refund or place you in an alternative course, our Tuition Assurance Scheme (TAS) ACPET will place you in a suitable alternative course at no extra cost to you. Finally, if ACPET cannot place you in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager. 4. Fees not listed in this refund section are not refundable. Prior to a student enrolling, fees may be altered without notice. Once a student has completed enrolment, feels will not be subject to change for the normal duration of the course. If a course length is extended by the student, then any fee increment will be required to be paid for the extended component of the course.

PROGRESS & ATTENDANCE

COMPLAINTS AND APPEALS The purpose of this procedure is to define the system available to both Higher Education and VET students for dealing with student complaints and appeals

Step one Complaints and Appeals can be lodged in writing via the Complaints and Appeals form. This form must be submitted to the head office. Step two The appeal/resolution phase will be activated within 10 days from lodgment of form Step three Student may bring a support person to the internal appeal meeting which will be scheduled via post. Students are encouraged to bring further supporting documents if applicable. The meeting is documented and both parties will sign for acknowledgement, if the issue is irresolvable at the meeting the appeal will be assessed by the management Step four A written internal appeal outcome letter will be posted out to the student within 12 working days after the internal appeal meeting has been conducted

For International Students Baxter Institute has a requirement to report Students to DIAC for those who do not continue to gain satisfactory progress. Baxter Institute defines progress to include satisfactory attendance. The expectation that students will maintain consistent attendance by attending all required classes and assessments. The required level of attendance is 80% of scheduled sessions. Attendance will be reviewed during and at the end of each study period. This requirement is a student behaviour requirement and not a requirement under standard 11 of the National code. At Baxter Institute we have chosen to monitor our students based on progress a requirements under standard 10 of the National Code. Baxter Institute monitors student based on satisfactorily progress, students who do not gain satisfactorily progress may result in being reported to the Department of Immigration and Citizenship (DIAC), prior notice to this stage will be given. Visit www.immi.gov.au for further details on student visas and how you may be impacted if the above is not adhered to. You can read the ESOS Framework publication in this handbook for further knowledge on the National code 2007.

Step five If the student is unsatisfied with the outcome of the internal appeal, the student has the right to lodge an external appeal with Overseas student Ombudsman (OSO), an independent external mediator. Further details can be found on www. oso.gov.au.

STUDENT SUPPORT SERVICES

PRE-TRAINING INTERVIEW

Baxter’s Study Support ● Academic support to help you succeed ● English as a Second Language Training ● Student Resource Centre ● Resume writing and Interview skills development ● Homework and academic support ● English language diﬃculTes ● Counselling/ Mentoring ● Work Experience ● Job placement ● Credit transfer and RPL ● Pre Training Interview - modified training plans ● Career and course advice ● Pathway to universiTes

Baxter’s Difference

Students will be required to undergo a pre-training interview. This interview will be conducted after enrolment the course induction process. The student will gain the opportunity to discuss the planned training activities. The purpose is to outline the training conditions and give the student an opportunity to air any concerns or suggestions for their training. Students are encouraged to advise the Course Coordinator of any previous training activities which may result in Credit Transfer or Recognition of Prior Learning. The pre training interview form will be used to develop your training plan. Each student will be given a training plan, this plan signifies your scheduled training towards gaining your qualification.

● Weekly intakes ● Flexible class timetable ● Flexible payment plans ●Most of our campuses are located within a 5 minute walk from Flinders Street

If students have completed a similar course previously, and or acquired the skills they may be eligible for Credit Transfer or Recognition of Prior learning. This will be incorporated in the development of the training plan.

train station and tram stops in the heart of the city ● As a registered training organisation we are members of TAS (Student Training Assurance Scheme) and this ensures a training Guarantee ● Opportunity to participate in national and state competitions ● Students have access to latest information technology advancements e.g. wireless networks, resources etc ● Student Services Hub (late access) ● 24 hours emergency helpline (+61 413 862 319) ● Diversity in our classrooms ● Experienced and highly qualified Educators ● Multicultural work force in the student support department ● We offer special assistance in dealing with issues of language and cultural differences ● Lively campus life 15

All further enquires for the above should be directed at the Student Administration and Services Office, located at the Head Office. (Refer policies and procedure for further information) Baxter Institute encourages people with disabilities to apply. Access, support and equal opportunities are provided while studying. Following strategies are used to ensure successful completion to those student with special needs; modified learning materials, one on one assistant in practical classes and assessment amendments.

FACILITIES, EQUIPMENT & LEARNING RESOURCES

INDICATIVE COURSE-REALTED FEES

The Institute is committed to providing quality education in stimulating learning environments. This is established through modern Student

Course Application Fee/RPL Re-application Fee RPL per theory unit RPL per practical units

$ 300 $ 300 $120 $ 250 plus (material fee– subject to course selection) Credit Transfer No charge *OSHC Single $ 429/ year *OSHC Family $ 858/ year Repeat unit Fee same as at time of enrolment *Airport Pick-up $ 95 *Accommodation Placement Fee $ 130 Charges for late payment $ N/A Re-assessment Fee $ 150 Replace ID card $ 10 Replace Certificate $ 30 Extension of CoE $250/ week 1. $300 of the course fee is treated as Application Fee / Re-application Fee 2. Repeat unit fee usually applies to but not limited to students who plagiarise work 3. *Airport Pick-up and Accommodation Placement are outsource to other company and fee is subject to change. 4. *OSHC is correct at time of print. 5. Student is expected to complete course within the duration stated in their CoE. Any extension of course after the course end date will incur a fee “Extension of CoE”. 6. Student on fast track mode and has studied part or all units (or cluster of competencies) of the next semester would have incurred new Semester fees. Fees for the new Semester must therefore be paid accordingly. Fees listed are subject to change without notice due to review of policy and will be updated on the website. The course fees are specified in the course guide. Alternatively, you can contact the Institute for Course fees. 17

STUDY & TEACHING METHODS

STUDY EXPERIENCE Course delivery

REMEMBER: Your Course Coordinator, Teaching staff and all Administrative staff of the Institute are available to provide general advice and assistance with matters such as studying, homework, English language problems and learning difficulties. Students requiring special or intensive assistance must contact the Course Coordinator or Student Administration Manager of the Academic department who may refer them to external support services if required. The Institute will not charge for support services it supplies of for referring students to external support services. Students will have to pay any fees charged by external support services that they use.

Study Methods At Baxter Institute, much emphasis is placed upon private (individual) study along the lines of assignments, on research and learning to analyse data and present arguments about subject matter, and on being willing to defend one's argument. All these involve heavy use of libraries, intensive note taking in lectures, and active participation in the learning process (as opposed to passive listening and rote learning). To be a successful student, you will need to adapt to these methods of learning, however Baxter Institute is very willing to help as we offer academic guidance and assistance to develop effective study skills. Many lecturers and trainers at the Institute have vast experience in Vocational teaching, they understand the difficulties in getting used to different study methods and they will be patient in helping you to develop new skills. Utilise Baxter Institute’s newly revamped ‘Student Resource Centre’ to broaden your horizons and gain more valuable knowledge.

A number of approaches to course delivery are used by Institute staff. Course delivery approaches may include teacher led classroom delivery; workshops; seminars and supervised study. During class time students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role playing situations. Ensure you stay on track as planned in your ‘training plan’. Refer Student Support Services for altering your study plans if required.

Course Assessment & Re-Assessment A number of approaches to course assessment are used by the Institute staff. Assessment approaches may include: observation of performance in class, workshops; case studies; portfolios; assignments; presentations; role plays; written tests, exams and work experience. Students will be given advance warning of the time and form of any assessment and will not be expected to sit an assessment they have not prepared for.

Qualifications to be issued Students completing all assessment requirements for a qualification will be awarded a certificate corresponding to the completed course. Students completing assessment requirements for part of a qualification will be awarded a Statement of Attainment indicating which modules or units of competency they have completed. 20

HELPFUL CONTACTS

RELEVANT LEGISLATIONS A range of legislation is applicable to all students. Information on relevant legislation can be found at the following websites.

Baxter Institute Policies and Procedures / Forms

Equal opportunity

Please note these contacts are only suggestions given based on convenience of locations. However Students are advised to make an independent choice. They may refer directories such as www.yellowpages.com.au for further options.

http://www.baxter.vic.edu.au/

Fire, ambulance and police emergency

Phone 000

Translating and Interpreting Service

phone 131 450

Life Line 24 hour Counselling Services

Phone 131 114

Victoria Police Centre

637 Flinders Street, Melbourne, VIC 3000 Ph: 9247 6666

Australian Taxation Office

Melbourne CBD, Casseldon Place, 2 Lonsdale Street, Melbourne, VIC 3000 Ph: 13 28 61 Business Tax Enquiries Ph: 13 28 66

Medibank Private Office

385 Bourke Street, Melbourne, VIC 3000 Ph: 8605 2400

Counsellors

Life Resolutions, Suite 614, 530 Little Collins Street, Melbourne 9380 4444, web http:// www.liferesolutions.com.au/ home.php

Health

Psychologist Catherine Madigan(BA Hons. M.A.) Clinical Psychologist 74 Bendigo Street, Richmond

http://www.eoc.vic.gov.au/

PRISMS

https://prisms.deewr.gov.au/

Immigration

http://www.immi.gov.au/

Education and Training reform Act

http://www.dms.dpc.vic.gov.au/

OS Ombudsman

http://wwww.oso.gov.au

Fairwork Australia

http://www.fairwork.gov.au

Australian Council for Private Training Providers

http://www.acpet.edu.au/

Occupational Health & Safety

http://www.business.channel.vic.gov.au/

ESOS Framework

www.aei.gov.au

Living in Australia

http://www.studyinaustralia.gov.au/

Immigration

http://www.immi.gov.au/

Ph: (03) 9819 3671 email: Catherine@socialanxietyassist.com.au

Community health centre

Out Doors Inc 231 Napier St, Fitzroy, VIC, 3065 Ph: 9419 381

Physiotherapist

Study in Australia -

Melbourne Sports Medicine Centre Level 4, 250 Collins St, Melbourne, VIC, 3000 Ph: 9650 9372 Anglican Anglican Church Of Australia Diocese Of Melbourne Gisborne St, Melbourne, VIC, 3000 Ph: 9662 2391 Catholic The Chapter House - St Paul's Cathedral 197 Flinders La, Melbourne, VIC, 3000 Ph: 9639 3999 Islamic Melbourne International Fellowship Lvl9/ 446 Collins St, Melbourne, VIC, 3000 Hindu Hindu Society Of Victoria Shri Shiva Vishnu Temple 52 Boundary Rd, Carrum downs, VIC 3201 Buddhists Melbourne Buddhist Centre (FWBO) 302 Little Lonsdale St, Melbourne, VIC, 3000, Ph: 9670 8595 Consumer Affairs Victoria 121 Exhibition Street, Melbourne 3000 Ph: 1300 558 181 James Au & Associates, Level 2, 417 Collin St, Melbourne, VIC 3000, Ph: 96148887 470 Bourke St, Melbourne , VIC 3000, Hotline: 96025000 http://studyinaustralia.gov.au/Sia/en/

Youth Central -

http://www.youthcentral.vic.gov.au/

Religious institutions

Legal

Lawyer & Migration Agent Law Institute of Victoria

Doctor

Clinic: Sinha J L Mr 55 Exhibition St, Melbourne, VIC 3000, Ph: 9650 1014 Other: 9827 2930 Clinic: AAA Doctors 3rd Floor, 423 Bourke St, Melbourne, VIC 3000 Ph: 9642 2456 Hospital: St Vincent's Hospital Melbourne 41 Victoria Pde, Fitzroy, VIC 3065 Ph: 9288 2211 The Alfred Hospital Commercial Road, Melbourne, VIC 3004 Ph: 9276 2022 The Royal Melbourne Hospital Grattan Street, Parkville, VIC, 3052 Ph: 9342 7000

Dentist

The Dentists Level 1, 2 Collins St, Melbourne, VIC 3000 Ph: 9650 4380

Pharmacies

Elizabeth Pharmacy 125 Elizabeth Street, Melbourne, VIC 3000 Ph: 9670 3815 My Chemist 48 Elizabeth Street, Melbourne, VIC 3000 Ph: 9639 7541 Pulse Pharmacy 253 Flinders Lane, Melbourne, VIC 3000 Ph: 9650 2200

ATTENDANCE POLICY*

COURSE PROGRESS*

The Baxter Institute's Student Code of Behaviour requires students to maintain at least satisfactory attendance. Therefore a student may attempt an assessment only if they achieve at least 70% of attendance.

Overall: every month students are required to finish at least 2 assessments.

In the absence of reasonable explanation and supporting evidence for low attendance, the student will be required to repeat the unit (up to the discretion of the trainer).

•Failing more than 50% of units in 2 consecutive periods OR •Not attempting any assessments for 2 consecutive periods will result in unsatisfactorily course progress.

Attendance Recording – If students do not comply to the following arrival times for each session as mentioned below, their attendance will not be marked: Morning Session: 9am (latest arrival time 9:30am) Afternoon Session: 1pm (latest arrival time 1:30pm) Evening Session: 5pm (latest arrival time 5:30pm)

Students who do not meet with satisfactory progress will be sent 2 warning letters.

PLEASE BE ADVISED THAT COURSE ATTENDANCE VARIES DEPENDING ON TIME TABLE AND COURSE SLECTION.

Students who fail to comply may not complete their scheduled training according to their training plan. This may impact tuition fees and payment plans. An internal appeal and an external appeal process is available to students who do not agree with Baxter Institute’s decision.

ASSESSMENT POLICY* Eligibility:

Please be advised that:

All students are eligible to sit for assessment with the exception of the following: Student, who did not achieve a minimum of 70% attendance are deemed as not acquiring sufficient knowledge of the unit, will therefore not proceed to the next level for assessment. In this case, students must pay the fee to re-study the unit. Students who are eligible but fail the assessment can re-sit for assessment without paying reassessment fee for two more attempts. Subsequent attempt will incur a reassessment fee. PLEASE BE ADVISED THAT ASSESSMENT ELIGIBILITY VARIES DEPENDING OCOURSE SLECTION AND TRAINING PLAN REQUIREMENTS. 25

To gain satisfactory progress, students are required to attend classes regularly PLEASE BE ADVISED THAT COURSE PROGRESS REQUIREMENTS VARIES DEPENDING COURSE SLECTION.

* If you would like specific information on the above course requirements please contact the Student Administration & Services department at the Head office. 26

POLICES & PROCEDURES SUMMARISED

POLICES & PROCEDURES SUMMARISED Defer, Suspend or Cancel*

Credit Transfer and Recognition of Prior Learning National Recognition identifies Units of Competency (ies) issued by another RTO that directly match the Units of Competency that are within the scope of the qualification the student is studying.

If you wish to Defer your commencement, suspend your studies temporarily or cancel your enrolment , you must do so in writing on the form available on the website or the student hub. Please submit supporting documentation (refer the policy on the website for further information).

Recognition of Prior Learning must be structured to minimize the cost and time to applicants whilst retaining the integrity required by the AQTF to recognize competencies in accordance with the requirements of Training Packages or Curriculum documents.

Under the standard 13 of the National Code of Practice education providers may only enable students to defer through formal agreement in limited circumstances. These circumstances are limited to compassionate or compelling circumstances.

The provider must ensure that any applicant for Recognition of Prior Learning is provided with: 1. Information about the competencies and performance criteria relevant to their Recognition of Prior Learning application 2. Adequate information and support to enable them to gather reliable evidence of competency 3. Opportunities to obtain feedback on the evidence proposed prior to finalisation of the application 4. Competencies for which RPL is being requested may have been developed through formal education and training, through work experience or training or through life experiences. 5. A written statement from an appropriate supervisory person is required to confirm authorship of any work submitted. 6. It is accepted that RPL is an assessment of an individual’s current knowledge, skills and attitudes even though the evidence produced in support of the claim for recognition may be drawn from the past. It is up to the RPL assessor to judge whether the evidence produced demonstrates current knowledge, skills and attitudes.

*Amendments to Department of Immigration and Citizenship (DIAC) legislation on the 27th March 2010 give DIAC discretionary power to cancel a Student Visa where an education provider defers or suspends the studies of a Student visa holder because of: The student’s conduct, or the basic of fraudulent/misleading evidence relating to the deferral, or reasons other than genuine compassionate or compelling circumstances, or Where these circumstances have ceased to exist.

Students who are eligible for credit transfer must not be required to undertake a RPL process. Refer to the credit transfer procedure on the website.

Leave of Absence If you cannot attend classes, you are advised to submit the Student Leave Application Form available on the website or the student hub. Please submit supporting documentation (refer the policy on the website for further information).

VISIT OUR WEBSITE 27

PLAGIARISM AND CHEATING

REQUEST FOR DOCUMENTS

Students found to have cheated or plagiarised work will be reported by trainer to Course Coordinator.

Students must ensure when requesting for documents from the Institute the available form is completed and submitted to the Student Administration & services department at the Head Office. Students must allow processing time and ensure all supporting documentation is submitted with the form (if applicable).

A form will be filled out signed by the student, trainer and a witness. The Course Coordinator will then review and investigate allegations. A meeting session will be arranged between the student and the course coordinator. If allegations are found to be true, and the student is guilty of cheating or plagiarising work , he/she will not be entitled to re-sit assessments, instead they will be required to repeat the module. This may impact course, progress, training plan and additional fees. Refer the indicative fees mentioned previously. The Institute is issue a written outcome informing the student of the course of action taken and provide guidance where necessary. Students not satisfied with the decision will have access to the Complains & Appeal process. (Refer policy on the website for further infor-

All Certificates and Transcripts must be also applied for through the above mentioned procedure. Other documents required for individual student requirements are available upon request, further documents are listed on the application form. If you find a document is not listed, you should discuss your options with the Student Support Staff at the head office.

TRANSFERRING PROVIDERS

SUSPENSION & CANCELLATION Baxter Institute serves the right to initiate the suspension of studies and or a cancellation of enrolment of students who do not comply with the Baxter Institute Code of Conduct. Students must also retain a copy of their student written agreement to ensure they are fully aware of all obligations while studying at Baxter Institute. All students will receive and sign the agreement of their orientation day.

Baxter Institute is restricted from enrolling transferring students prior to the student completing six months of his or her principal course of study except for the circumstances outlined in the National Code 2007, therefore the same applies to students enrolling from Baxter Institute to another registered provider. (Refer the ESOS Framework for further information) Baxter Institute assesses student’s request to transfer within this restricted period in accordance to the provider policy. The circumstance in which a student will or will not be granted a release letter is listed in the policy. (Refer the policy on the website for further information)

COMPLETION WITHIN THE EXPECTED DURATION OF STUDY

PROTECTION FOR OVERSEAS STUDENTS As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at http:// cricos.dest.gov.au CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Baxter Institute protects Overseas student through OSTAS tuition assurance and other Financial Principles. (for more information contact the Finance Department at the Head Office)

YOUNGER STUDENTS Before a student visa can be granted to a student under 18 years of age, the Australian Government must be satisfied that there are appropriate accommodation, support and general welfare arrangements in place for the period that the student will be under 18 while in Australia. If Baxter Institute agrees to take on responsibility for approving th ese arrangements, the Institute will nominate the period for which it takes on the responsibility. The Institute will ensure welfare arrangements are complied with in accordance to the provider policy. (For further information refer the policy on the website)

International Students are required to complete their course within the expected duration of study as recorded on the CRICOS register unless the circumstances listed in the provider policy. A full-time student load is planned as a minimum of 20 hours scheduled attendance per week. Students must follow the policy and procedure to comply with the Baxter Institute’s policy and the National Code Standard 9. (For further information refer the policy on the website)

OVERSEAS STUDENT HEALTH CARE COVER (OSHC) Overseas student health cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. If you are an international student studying in Australia, you must purchase an approved OSHC policy from a registered health benefi ts organization – commonly referred to as health funds before applying for your visa. You will need to buy OSHC before you come to Australia, to cover you from when you arrive. You will also need to maintain OSHC throughout your stay in Australia. OSHC can be arranged through Baxter Institute on request. *A$429 one year single cover at print time and is subject to change.

PATHWAY TO FURTHER UNIVERSITY STUDIES

THE BAXTER DIFFERENCE ◊ Each department conduct annual competitions to portray student’s’ talent and creativity— ◊ Events are an opportunity for students to learn more techniques, network, meet potential employers and enjoy their success.

Baxter Institute has articulation agreements with many institutions (Holmes Institute, Stotts College, AMI, University of Ballarat Business School, Carrick Education, Australian Technical And Management College (ATMC) ) to allow students who have completed Diploma courses to advance their study with the Bachelor of Business programs. These students may be eligible for up to one year credit towards their Bachelor course. This translates as a reduction in the duration of study and hence a significant saving on the overall cost of the degree. It’s that simple.

◊ Students have the opportunity of winning prizes and awards ◊ All participants are awarded with certificates of participation ◊ Students are also given the opportunity of partaking in external competitions to compete against other Institutes. ◊ Industry related events are open for students to participate in to gain experience and learn ‘real skills’.

CAREER OUTCOMES & EMPLOYABILITY

GRADUATION CEREMONY* Students who successfully graduate will be given the opportunity to register for Baxter’s Graduation Ceremony conducted twice per year. Students who register will be sent out an invitation to attend. Graduates may invite guests to attend the event, however strict guest lists apply therefore prior registration must be made.

For further information on the above please refer our course guide, which gives the possible career outcomes and employability of each Qualification offered. Baxter Institute actively collaborates with the industry to explore job placement* opportunities for eligible and skilful graduates and ensure training in up to the relevant industry standards.

Graduates will incur a ticket cost, in which the following apply: 1. Gown and cap hire 2. Post Graduation Reception 3. Photograph (The cost of the ticket depends on the time of ceremony). Students will have to be pay a refundable deposit to ensure no If the gown and cap is returned with no damage, deposit will be fully refundable. For further inquiries visit the head office, more details will be available closer to the date. * Information above is subject to change

Baxter Institute is dedicated to producing ’job ready’ graduates.

The Institute is keen on providing as much as employability skills by incorporated work experience in simulated and commercial learning environments. For more information contact the Institute and the Course Coordinator will be able to answer more specific questions.

* conditions apply 34

MELBOURNE ‘VOTED THE MOST LIVABLE CITY IN THE WORLD’

FACTS ON MELBOURNE Climate

Melbourne is the capital city of Victoria. It is located by the Yarra River and around Port Phillip Bay with its beautiful beaches and water sporting facilities. It is a beautiful city with as many attractive parks, gardens, sporting venues and scenic surroundings Australian space and natural resources allow. Melbourne is a world- renowned cultural, artistic, financial and communications centre served by an international airport, a cargo and passenger seaport, and rail links to neighbouring states. Melbourne, often voted the world’s ‘most livable city’ offers clean, fresh air and an abundance of amazing parks and gardens.Melbourne is considered to be the shopping capital of Australia and offers some of Australia’s biggest shopping complexes as well as sophisticated, exclusive boutiques and a host of lively and popular markets. Melbourne has a population of 4million people, one quarter were born overseas making it one of the world’s most multicultural cities. There are now people from 140 nations living harmoniously together. This broad ethnic mix has brought many benefi ts to the city including a wide range of cuisines and over 2,300 elegant restaurants, bistros and cafes. Sometimes called the culinary capital of Australia, Melbourne has a vast array of restaurants, offering a variety of international cuisine. Bustling Chinatown in the heart of the city, serves up the fi nest of Asian cuisine and culture. Several other Melbourne streets are dedicated to Vietnamese, Japanese, Italian and Greek food - cuisine to suit every palate and many to suit a student’s budget. Melbourne has an excellent public transport system with trams, trains and buses providing an extensive network throughout the city and suburbs. Melbourne is a sprawling city with suburbs extending up to 50km from the centre of the city. The city centre is on the banks of the Yarra River, 5km from Port Phillip Bay. The city centre features world class department stores, historical architecture, theatres, galleries and arts centres. Melbourne is only a short distance from many beautiful beaches as well as the Victorian mountain regions which are extremely popular for skiing in winter.

Melbourne enjoys a temperate climate with four distinct seasons in the year – summer, autumn, winter and spring. Temperatures range from 40°C in summer to as low as 5°C in the winter. Melbourne does not have a specific c wet season which means it can rain at any time of the year. Sports and other outdoor activities are possible at all times of the year. Language In Australia not only is there the opportunity to improve your English through specialist study in an English speaking environment but all sectors of Australian education and training provide tuition in many other languages as well. English as it is spoken in Australia is very easily understood by almost all other English speaking nations. While there are some minor differences in accent between the cities and country areas the difference is much less than you will fi nd in America, Britain and Canada where French is also spoken. As you improve your English in Australia you will learn some of our slang, and have much fun explaining the meanings to your friends and relatives at home. Clean, safe, cosmopolitan Students from all over the world come to Melbourne to take advantage of our world-class education and enjoy our friendly hospitality and cultural diversity. Melbourne has low crime rates and strict gun control laws providing a safe environment in which to learn and travel. With one of the highest standards of living in the world, Australia offers modern transport systems, convenient telecommunications, cosmopolitan shopping complexes and excellent health services.

COST OF LIVING

STUDENT LIFE & ACTIVITIES

In addition to paying the full cost of their courses, full-fee students must meet all their own travel and living expenses, plus administrative charges made by the institution. A single person studying in Melbourne will need about $18,000 each year in addition to the tuition fees. This amount also depends on the type of accommodation a student chooses. For a married person with a dependent, an additional A$6,300 per dependent per year is required. (Refer to Department of Immigration and Citizenship www.immi.gov.au website for further details and updates.) Accommodation The following types of accommodation are available for International students: - Full Board (Homestay) A$250 – A$300 p/w - Leasing a House/Flat A$200 - A$350 p/w (unfurnished) Other costs - Mobile phone bill – A$50 per month (on average) - Cinema tickets – A$10 – A$20 - Newspaper - $2 each *prices include GST, are based on figures at print time and subject to change For more information, please refer to www.studyaustralia.gov.au. The above mentioned accommodation can be booked prior to arrival. Two weeks advance notice is required before you depart for Australia. Further details can be obtained from student support staff.

+61413 862319

SAFETY AND EMERGENCY HOTLINE

STUDENT 24 HOURS/ 7 DAYS A WEEK

FREQUENTLY ASKED QUESTIONS

My Student ID card was lost or stolen? A: Report your card to the head office reception and order a new card Can I access the wireless network? A: Visit the head office and request to speak to IT support for further details regarding network availability Where on campus can I print out my training resources? A: Students must print their assessments at the head office reception, students will incur a fee to print to large sums of documents Where are the computer facilities? A: Most campus are equipped with computer labs, speak to your Course Coordinator about usage My personal information has changed? A: Students must fill in the available form and submit it to the head office reception 39

We hope you enjoy your journey on “Embracing Excellence”

Sheila Baxter Training Centre Pty Ltd Trading as Baxter Institute Level 2, 228– 236 Flinders Melbourne VIC 3000 T: 03 9650 0367 F: 03 9654 10 49 E: info@sheilabaxter.com.au www.baxter.vic,edu.au National Provider no. 7030 . Cricos Provider Code 02233M