Studiu privind impactul CORONAVIRUS asupra cabinetelor veterinare

CM Research Coronavirus Survey – Wave 1 What is the impact of COVID-19 on veterinary professionals and their practices?

18th March 2020

By CM Research Get in touch at: Contact-us@cm-research.com

CONTENTS

What is included in this report 01| RESEARCH OBJECTIVES

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02| METHODOLOGY

p.5

03| EXECUTIVE SUMMARY

p.7

04| DETAILED INSIGHTS

p.11

05| APPENDIX

p.31

06| CONTACT DETAILS

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01

Objectives What did the research look to achieve?

TRACKER TOPIC COVERAGE

THE OBJECTIVES Over the coming weeks and months we are going to see the veterinary industry impacted more and more by COVID-19.

We are therefore running this tracker to understand how things are changing for veterinarians and to advise on how we can all adapt to these new challenges.

1. HOW IS CLIENT BEHAVIOUR CHANGING?

4. SUPPORT RECEIVING & EXPECTED

Including: cancellations, home visits, increased hygiene concerns, stocking up.

Including: Satisfaction with support and advice received from governments and veterinary bodies, what vets expect from manufactures

2. WHAT ARE PRACTICES THEMSELVES DOING?

5. SOURCES OF INFORMATION

Including: hygiene policies, limiting appointments, contingency planning for shortages, staff cancelling holiday, online consultations.

Including: websites, WHO. Veterinary bodies, social media, colleagues, friends and family, news, other media

3. THE IMPACT OF COVID19 ON PRACTICES

6. FUTURE PROJECTIONS

Including: revenue, other finances, availability of staff, drug, cleaning and medical supply availability

4

Including: perceived impact in the next couple of weeks, current level of concern for self and for business

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02

Methodology What did we do?

METHODOLOGY Online survey run among Vetspanel companion animal veterinarians between the 13th and 17th of March across the following countries.

The sample consists of a mix of owners and partners, from small and large, independent and corporate practices.

208

133

125

140

193

The survey will be repeated every 2-3 weeks for as long as the outbreak continues.

177

80

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03

Executive summary What did the survey findings tell us?

EXECUTIVE SUMMARY •

•

•

•

As would be expected, countries that have “shut down” or have seen the largest impact of Covid-19, have seen a large number of clients appointment cancellations.

Clients are generally asking vets for advice. Clients are not only stocking up on food for themselves but also on medication and food for their pets. Australia seems to be only exception where pet owners are not taking these precautionary measures.

Social distancing is most frequent in countries that have been most affected by the outbreak, we expect to see this impact across all countries that choose to adopt these measures. The use of protective clothing is also highest in these counties.

•

Most practices have implemented additional policies around personal hygiene and disinfecting of the practice.

•

Vets in the UK and US report most that staff have been asking about their pay in case the practice needs to close, though this is significantly less in Europe.

•

The social distancing measures adopted in Spain and Italy have resulted in an increased use of online tools to deliver advice to clients. These countries are also pre-screening clients to make sure they have a real need to go to the practice as numbers of daily clients has been limited, and in some cases only emergencies are being seen.

•

A large number of vets in the UK and Australia have already cancelled holiday plans, most likely in anticipation of what is to come. On a positive note very few practices have closed and very rarely are staff refusing to treat certain patients.

Overall, Australia stands out as the country that has seen less change in client behaviour.

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EXECUTIVE SUMMARY CONT. •

Across most countries there has been a marked decline in the number of clients visiting the practice.

Australia is the least affected, for the moment, with Italy being the most. Some practices are also limiting the number of client they see, particularly in Spain and Italy. This has had a negative effect on revenue.

•

The availability of cleaning supplies has also been negatively affected while stock deliveries have seen a slight decline (more in Spain and Italy).

• •

•

If national governments forced veterinary practices to close for a short period of time most of them would be able to continue operating but a small 5% would potentially close. The main effect would be cost cutting measures. Some would require additional financial help (more so in Germany where practices are smaller) and about a third would be able to absorb the repercussions.

•

Most vets report that they would be able to cope if staff went absent for a period of time. However, this is less the case in countries with higher COVID-19 prevalence suggesting maybe that actual experience is harsher than expectations.

•

The belief that the pandemic will get worse is almost universal, even in countries where it has been present for longer (e.g. Italy and Spain) - only about 1% think things are improving.

Almost a quarter of practices have seen a reduced number of staff available, higher in Italy.

When clients ask questions related to Covid-19 they tend to be related to transmission between pets and humans, suggesting that there is a string case for national veterinary associations to out pet owners fears of transmission to rest.

9

EXECUTIVE SUMMARY CONT. •

Vets are relying almost equally on National Government websites and news/media for guidance and advice on the outbreak. The WHO website is also of importance, as are veterinary bodies and associations.

•

Satisfaction with the advice vets have received from the National Government is high, but it could be better – a quarter report not being satisfied. National veterinary associations don’t fare better, particularly in Germany. The performance of Local Governments are better in some countries (Spain, Italy and United States).

•

Overall, veterinarians are concerned about the risks of the outbreak but this concern is highly correlated with experience. This suggest that concern will only increase in countries where prevalence is not high at the moment.

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04

Detailed insights A more in-depth view of the survey findings.

CLIENT RESPONSE TO CORONAVIRUS All the vets we surveyed are widely advising their clients on the outbreak – highest in Spain, France and Germany. Vets in Spain and Italy look to be taking more precautionary measures such as wearing protective clothing and distancing themselves from others.

UK

FR

Cancelling appointments

45%

Asking questions/advice about coronavirus

44%

Stocking up on medication

31%

Asking to wash their hands in the practice

29%

Asking for hand sanitising products

28%

Distancing themselves from other people in the practice Stocking up on pet food Displaying suspected symptoms Bringing in their pet thinking the pet contracted the virus

41%

24%

19%

20%

8%

12% 31%

1%

14%

46%

29%

17%

26%

20%

40%

9%

31% 14% 17%

26%

51%

23%

17%

1%

7%

4%

4%

9%

5%

2%

7%

8%

5%

4%

0%

1%

0%

2%

2%

7%

Limiting outdoor access for their pets (cats and dogs)

1%

4%

2%

Requesting that staff uses protective clothing (masks, gloves etc.)

1%

1%

2%

9% 2%

9%

19%

31%

5%

Requesting more home visits

5%

40%

14%

44%

49%

0%

5%

Other (please specify)

75%

5%

19%

40%

6%

5%

17%

AUS

62%

36%

31%

32%

US

71% 62%

26%

12%

ES

30%

5%

None

IT

64%

16%

8%

DE

26%

13% 5%

Q1. Which of the following have you experienced/observed amongst the clients in your practice in relation to coronavirus outbreak? The clients have been...

12

8%

26%

3%

2%

3%

4%

9%

30%

17% 5%

7%

PRACTICE RESPONSE & IMPACT OF CORONAVIRUS Most countries report new policies around personal hygiene and practice cleanliness, whilst vets in Italy and Spain look to be adopting more severe measures to minimise the outbreak. Vets in Spain are under more pressure from pet owners to provide advice, both online and in-person.

UK

FR

DE

74%

Additional policies around personal hygiene Additional policies around cleaning and disinfecting the practice.

IT

60%

68%

ES 55%

80%

52%

US 81%

49%

61%

AUS 69%

66%

67%

53%

70%

Staff asking what will happen to their pay if the practice temporarily closes Providing advice on coronavirus through website/social channels

38%

18%

13%

8%

33%

17%

16%

7%

Contingency plan to prepare for staff shortages

32%

17%

16%

1%

14%

23%

Contingency plan to prepare for shortages of drugs and medical supplies Providing advice on coronavirus to clients in consultations

30%

3%

9%

27%

23%

26%

28%

23%

Staff cancelling their holidays

25%

Staff already on sick leave due to coronavirus Asking pet owners to call the practice to assess the real need of coming in Wearing protective clothing during regular consultations (e.g. face masks, gloves) Limiting number of clients and pets allowed in the practice per day Not implemented any additional measures/policies in relation to the outbreak Staff refusing to treat clients with suspected symptoms Only emergency cases allowed in the practice The practice has closed until further notice

18%

7% 35%

7% 20%

7%

15%

5% 5% 3% 0%

24% 3%

12% 0%

1%

2%

6%

0%

Q2: Which, if any, of the following have happened in your practice in relation to coronavirus outbreak?

13

40%

39%

27% 71%

17%

7% 7%

11%

4%

77%

71%

13%

1%

1% 14% 69%

3%

27%

66%

9%

2%

37%

79% 0%

8%

24%

8%

71%

18%

9% 2%

6%

8%

25%

57%

2%

24%

33%

53%

14%

20%

7%

11% 7%

6%

18%

33% 2%

8%

11%

6%

9%

2%

1%

1%

0%

CORONAVIRUS IMPACT ON NUMBER OF CLIENTS VISITING All countries have seen some impact on the number of clients visiting the practice. Italy and Spain are the most affected countries due to more extreme measures in these markets, whilst other European countries are far less effected.

Number of clients visiting the practice 100% 90% 80%

48%

48%

33%

46%

26%

70%

75%

60%

Less than usual

96%

50%

No change

40% 30%

51%

45%

71%

51%

20%

16%

10% 0%

61%

1% UK

8% France

3%

1% 4%

8%

6%

3%

Germany

Italy

Spain

United States

Australia

Q3. How, if at all, has the coronavirus outbreak impacted your veterinary practice on the following? Number of clients visiting the practice

14

Greater than usual

CORONAVIRUS IMPACT ON APPOINTMENTS OFFERED TO CLIENTS Although clients are cancelling appointments and not visiting the practice as often, vets report there is mostly no change in the number of appointments offered to clients. Vets in the UK, US and Australia report highest levels of ‘business as usual’ likely due to the fieldwork taking place prior to official social distancing measures in these markets.

Number of appointments offered to clients (e.g. % of respondents) 100% 90%

14%

12% 28%

80%

33% 59%

70% 60%

91%

50% 40%

6%

85%

63%

Less than usual 86%

90%

Greater than usual

63% 25%

30%

20% 10% 0%

0% UK

9% France

No change

7% 4%

2%

Germany

Italy

Q3. How, if at all, has the coronavirus outbreak impacted your veterinary practice on the following? Number of appointments offered to clients

16% Spain

15

2%

4%

United States

Australia

CORONAVIRUS IMPACT ON REVENUE Italian practices are suffering most, with only 5% of vets reporting no change on their revenue stream. The UK, France, Germany and the US are broadly on par, though expected to change in response to new government advice on social distancing.

Revenue (e.g. % of respondents) 100% 90% 80%

40%

41%

33%

35%

24%

70%

72%

60%

Less than usual

93%

50%

No change

40% 30%

60%

51%

62%

62%

20%

20%

10% 0%

73%

0% UK

8% France

3%

5% 2%

8%

5%

3%

Germany

Italy

Spain

United States

Australia

Q3. How, if at all, has the coronavirus outbreak impacted your veterinary practice on the following? Revenue

16

Greater than usual

CORONAVIRUS IMPACT ON AVAILABILITY OF CLEANING SUPPLIES There is a mixed availability of cleaning supplies worldwide, with vets in the UK and US finding it particularly difficult to source what they need. Positively, Spain and Italy (the most impacted by the outbreak) are struggling the least.

Cleaning supplies (% of respondents) 100% 90%

41%

80% 70%

60%

30%

39%

46%

56%

43%

60%

Less than usual 50% 40%

45%

10%

15%

0% UK

France

49% 35%

37% 3%

Greater than usual

51%

47%

30%

20%

No change

61%

7%

9%

10%

9%

9%

Germany

Italy

Spain

United States

Australia

Q3. How, if at all, has the coronavirus outbreak impacted your veterinary practice on the following? Availability of cleaning supplies

17

CORONAVIRUS IMPACT ON STOCK DELIVERIES As of yet, few practices are being negatively impacted by the outbreak in terms of stock.

Deliveries of stock (e.g. pharmaceutical products, pet food (% of respondents) 100% 90%

13%

7%

15%

26%

33%

80%

21%

19%

70% 60% 50%

82%

84%

Less than usual

78%

40%

58% 67%

76%

77%

3%

4%

United States

Australia

30%

20% 10%

5%

0% UK

9%

7%

France

Germany

16% 0% Italy

Q3. How, if at all, has the coronavirus outbreak impacted your veterinary practice on the following? Deliveries of stock (e.g. pharmaceutical products, pet food

Spain

18

No change Greater than usual

CORONAVIRUS IMPACT ON STAFF AVAILABILITY All countries have been somewhat impacted by staff availability. Over a third of Italian vets' report that they have less staff than usual, yet with most vets also reporting appointment cancellations and a decrease in client visits this may not be a huge issue for owners/partners.

Staff availability (% of respondents) 100% 90%

24%

24%

16%

25%

38%

80%

26%

16%

70% 60%

Less than usual 50% 40%

76% 76%

73%

83%

71%

73%

3%

4%

1%

1%

Italy

Spain

United States

Australia

59%

30%

20% 10% 0%

0% UK

3% France

8% Germany

Q3. How, if at all, has the coronavirus outbreak impacted your veterinary practice on the following? Staff availability

19

No change Greater than usual

CLIENT QUESTIONS DURING CORONAVIRUS OUTBREAK Spanish vets report more queries from their clients than any other country surveyed with over twice as many vets reporting that they have given advice on preventative measures for their pets – just under 1 in 3 also report giving personal advice to clients,

Client questions on coronavirus outbreak (e.g. % of respondents that were asked a question by a client)

UK 70%

Germany

Italy

Spain

United States

Australia

65% 60%

60%

58%

50%

40%

France

44%

42%

39%

38% 30%

29%

30%

21% 17%

20% 11%

13%

15%

13%

13% 15%

24%

20% 20%

19% 13%

16%

7%

10%

13% 8%

9% 10%

8% 1% 1%

0%

4% 5% 3%

0%

Queries about the transmission of the virus between humans and pets

Advice on preventative measures for their pet

Advice regarding the spread of the virus

Q4: You mentioned that clients ask you questions regarding the coronavirus outbreak.

What do their questions relate to specifically?

20

Advice on preventative measures for themselves

Requests for testing pets for coronavirus

FINANCIAL IMPACT OF PRACTICE CLOSURE Most vets report that their practice would have to take cost-cutting measures in the outcome of practice closure. Yet German vets are most likely to state their practice would be forced to seek funds to keep operating. Positively, only a small proportion report a potential closure.

Financial impact on 2-week practice closure (e.g. % of respondents)

UK

France

Germany

Italy

Spain

United States

Australia

70% 60% 50% 40% 41%

41% 40%

30%

33%

41%

39%

36%

38% 30%

29% 24%

22%

33%

24%

24%

24%

20% 10%

17%

14%

14% 7%

3%

6% 7%

4%

7% 7% 8% 5% 4%

13%

16%

7% 1%

0%

The practice would be forced The impact on the practice to take cost-cutting measures would be short term and it (e.g. delaying all non-essential would be able to absorb the expenditure, reduce orders, repercussions lay off staff etc.)

The practice would be forced It would make it extremely to seek access to extended difficult for the practice to credit or emergency funds survive, resulting in potentially (government or private) closing down

Q5: If your veterinary practice was forced to close for two weeks due to the preventative measures taken by the government, how would it be affected financially?

21

Don't know

18% 17%

IMPACT ON STAFF ABSENCE In the event of staff absences most vets feel confident that they would be able to cope. Whilst in Spain the impact of absences would potentially mean the business would not be able to cope, in Italy the impact is less significantly due to decreased footfall.

Perceived impact on staff absence (e.g. % of respondents)

UK 100% 90%

France

Germany

Italy

Spain

United States

Australia

94% 87%

85%

80% 70% 70% 60%

67% 52%

57%

50% 40% 27%

30% 15% 17%

20% 7%

10%

20% 14% 5%

4%

3%

5%

8%

9%

6%

1%

0%

4%

7%

6%

1%

0%

0%

It would create some disruption but we could cope by redistributing workloads

It would create significant disruption and we would be unable to cope

Q8: If a member of staff is suddenly not able to work due to coronavirus (e.g. due to illness, childcare etc.), how would it impact your practice?

22

The impact would be minimal

There would be no impact

0%

ANTICIPATED IMPACT OF CORONAVIRUS – NEXT 2 WEEKS A significant proportion of vets feel that the impact of coronavirus will be worse over the next 2 weeks – this is still high in Italy which is a country that has already seen largescale impact nationally.

T2B B2B

96% 0%

93% 3%

81% 2%

88% 1%

95% 1%

92% 2%

94% 0%

100% 90%

70%

37%

41%

80%

59%

64%

65%

53% 69%

60%

It will get significantly worse

50%

It will get slightly worse It will remain the same

39%

40%

55%

30% 20%

37%

10%

0%

4% UK

23%

28% 4%

18%

12%

3%

2%

1%

France

Germany

Italy

Q9: How do you anticipate the impact of the coronavirus outbreak on your practice will change, if at all, over the next couple of weeks?

It will get slightly better 41%

26% 4%

6%

Spain

United States

1%

23

2%

6% Australia

It will get significantly better

SOURCES USED BY VETS FOR UPDATES ON OUTBREAK Vets use a broad range of sources to keep up with the latest news and update on the outbreak. Veterinary publications, bodies and associations are well used sources in vet's repertoire, though publications aren’t used as often by American and Australian vets.

UK

FR

DE

National government websites

63%

59%

TV/Radio/Newspapers etc.

62%

58%

World Health Organisation website

59%

Veterinary bodies & associations websites and/or newsletters

55%

Veterinary press publications (e.g.

Vet Times)

36%

Local government websites

35%

Social media (Facebook, Twitter, Instagram, Reddit etc.)

Newsletters circulated by the practice management

31%

21%

Friends and family

14%

Colleagues at work

14%

76% 33%

56%

41%

53%

35%

12%

28%

2%

7%

17%

17%

2%

1%

I haven't looked for updates or advice

0%

0%

18% 12% 1%

Q7: When looking for the latest updates and advice on the coronavirus outbreak, which sources of information do you use? Please select all that apply

24

US

63%

58%

62%

58%

46%

20%

10%

2%

7% 19%

59%

68%

70%

61% 18%

66% 17%

49%

20%

3%

69%

50%

41%

46%

14%

63%

67%

49%

25%

AUS

42%

57%

50%

27% 6%

ES

44%

32%

Other (please specify)

IT

40%

37% 9%

34% 10%

19%

20%

19%

17%

1%

0%

7%

3%

0%

1%

1%

0%

ADVICE SATISFACTION FROM NATIONAL GOVERNMENT As the source most used for news and updates, the National Government could improve the guidance given to veterinary professionals.

This is particularly the case for Spain and US where nearly half of vets feel dissatisfied with the guidance they receive.

T2B B2B 100%

28% 51%

30% 36%

7%

13%

90% 80%

21%

17%

28% 36%

19% 63%

6%

5%

22%

21% 34%

50%

36%

40% 30%

0%

24%

19%

21%

28%

18%

30%

9%

5%

6%

UK

France

Germany

12% Italy

Q10: How do you feel about the level of advice and guidance provided by...? National government

19% 16% Somewhat dissatisfied

11% 46%

41% 31%

23% 61%

Very dissatisfied

52%

20% 10%

47% 41%

4%

18%

70% 60%

13%

45% 37%

31%

34%

7%

7%

Spain

United States

25

Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied

16% Australia

ADVICE SATISFACTION FROM NATIONAL VETERINARY ASSOCIATIONS As a frequently used source for news updates, vets feel that the advice they receive from national veterinary associations is mostly adequate – though this could be improved, particularly in France and Germany.

T2B B2B 100% 90%

21% 49% 3% 17%

36% 37% 16%

80%

20%

70% 60%

23% 59%

24% 53%

11% 67%

20% 56%

9%

9%

1% 10%

7%

14%

14%

18%

24%

18%

49%

32%

Neither satisfied nor dissatisfied 46%

27% 13%

10%

24%

46%

49%

20%

22%

Somewhat dissatisfied

27%

42%

13%

Very dissatisfied

40%

0%

16%

30%

50%

30%

34% 18%

7%

10%

5%

UK

France

Germany

10% Italy

Q10: How do you feel about the level of advice and guidance provided by...? National veterinary associations

20%

22%

Spain

United States

26

10% Australia

Somewhat satisfied Very satisfied

ADVICE SATISFACTION FROM LOCAL GOVERMENT Italian vets are most satisfied with the level of advice and guidance that they are receiving from their government, with 2 in 3 stating so.

Local Governments in France and Spain could be doing a better job‌

T2B B2B 100%

32% 22% 9%

90% 80%

38% 10%

22%

23%

24% 30%

18% 63%

8%

6%

17%

20%

16%

70%

12%

40%

18% 19%

22% 59%

27% 33%

6%

4%

16%

23%

20% Very dissatisfied

60% 50%

37% 41%

22%

45%

40%

46%

Somewhat dissatisfied

Neither satisfied nor dissatisfied 50%

52%

30%

46%

Somewhat satisfied Very satisfied

30%

20%

30%

27%

10%

19%

0%

3%

9% 1%

3%

UK

France

Germany

13%

12%

13%

Italy

Spain

United States

Q10: How do you feel about the level of advice and guidance provided by...? Local government

27

3% Australia

PERSONAL CONCERN ON RISK OF CORONAVIRUS OUTBREAK The level of concern by veterinarians follows the severity of coronavirus cases in each country – Italy leads, followed by Spain. Vets in Germany are keeping calm, whilst over half of UK vets are experiencing high levels of concern.

T2B

52%

100% 90%

12%

80% 70%

40%

45%

32%

7%

8%

38%

24%

75%

68%

28%

24%

60%

57%

40% 30%

40%

49%

20%

0%

7%

7%

11%

UK

France

Germany

0%

3%

Italy

Spain

Q12: How concerned are you about the risks posed by the coronavirus outbreak from a personal perspective?

13%

14%

26%

23% Extremely concerned Quite concerned

51%

50%

10%

13%

United States

Australia

28

Slightly concerned Not concerned at all

29%

25%

10%

37%

45%

47%

50%

39%

PROFFESSIONAL CONCERN ON RISK OF CORONAVIRUS OUTBREAK Compared to personal concern, veterinarians are significantly more concerned about the impact the outbreak will have on their practice – in Spain, over half of vets are extremely concerned about the potential impact whilst German vets are again less concerned‌

T2B

70%

79%

53%

88%

86%

59%

67%

18%

16%

41%

51%

100% 90%

18%

25%

17% 36%

80%

53%

70% 60%

36% 52%

50%

53%

Quite concerned

20%

34%

43% 27%

10% 0%

Slightly concerned

52%

40% 30%

Extremely concerned

21%

2%

0%

4%

UK

France

Germany

Not concerned at all 39%

12% 1%

13% 1%

Italy

Spain

Q13: How concerned are you about the risks posed by the coronavirus outbreak from the perspective of your practice and its business?

29

30%

2%

3%

United States

Australia

EXPECTED SUPPORT FROM MANUFACTURERS & SERVICE PROVIDERS Nearly all the vets we spoke to expected some level of support from manufacturers and service providers, most expect regular updates and advice though a few expected manufacturers to go further by offering discounts and flexibility in making payments.

UK

FR

DE

IT

Regular updates on stock availability

71%

46%

58%

Advice on dealing with potential shortages

70%

46%

53%

58%

Rationing of essential supplies Capping prices, or avoiding price hikes

43%

Increased production to cover for potential shortages

39%

Increased payment flexibility (longer grace periods, payment plans)

36%

CPD / Newsletters with information on the coronavirus outbreak

21% 41%

Increased customer support level

21%

Research into potential impact of coronavirus

20%

15%

15%

11%

5%

28%

19%

26%

7%

7%

9% 33% 18%

3%

Q11: What kind of support do you expect from the veterinary manufacturers and service providers in the face of the coronavirus outbreak?

AUS

29%

43%

50%

48% 15%

54%

59%

38% 64%

63%

51%

47%

21%

63%

68%

31% 63%

83%

75%

52%

13%

46% 14%

36% 27%

36%

21%

24%

32%

21%

20%

28%

19%

24%

14%

21%

23%

16%

13% 4% 4%

30

US 45%

19%

45%

32%

21%

I do not expect any support

57%

41%

28%

41%

41%

29%

Client handouts / practice material containing advice on coronavirus

Faster or no change in speed of turnaround on diagnostic tests

24%

ES

6%

2%

23%

7%

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Appendix

SURVEY QUESTIONS Question number

Question text

Q1

Which of the following have you experienced/observed amongst the clients in your practice in relation to coronavirus outbreak?

The clients have been...

Q2

Which, if any, of the following have happened in your practice in relation to coronavirus outbreak?

Q3

How, if at all, has the coronavirus outbreak impacted your veterinary practice on the following?

Q4

You mentioned that clients ask you questions regarding the coronavirus outbreak. What do their questions relate to specifically?

Q5

If your veterinary practice was forced to close for two weeks due to the preventative measures taken by the government, how would it be affected financially?

Q7

When looking for the latest updates and advice on the coronavirus outbreak, which sources of information do you use? Please select all that apply

Q8

If a member of staff is suddenly not able to work due to coronavirus (e.g. due to illness, childcare etc.), how would it impact your practice?

Q9

How do you anticipate the impact of the coronavirus outbreak on your practice will change, if at all, over the next couple of weeks?

Q10

How do you feel about the level of advice and guidance provided by...?

Q11

What kind of support do you expect from the veterinary manufacturers and service providers in the face of the coronavirus outbreak?

Q12

How concerned are you about the risks posed by the coronavirus outbreak from a personal perspective?

Q13

How concerned are you about the risks posed by the coronavirus outbreak from the perspective of your practice and its business?

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06

THANK YOU! Contact details

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