2024 IMPACT REPORT
Letter from Board Presidents & VCP Executive Director
Reflecting over the past year, we are struck by the incredible accomplishments that were achieved despite a sea of change and challenge. First and foremost, we would like to extend a tremendous thank you to the staff at all the agencies who work tirelessly, navigating complex situations every day, to support Vermonters. We also want to thank our community and state partners for their support, commitment, and collaboration.
This past year, through our collaborative efforts, we reached over 40,000 people, providing essential services and supports, disaster response, and training. Both as individual agencies and as a robust network, we focused on meeting the changing needs of Vermonters ensuring that people impacted by mental health and substance use challenges and intellectual and developmental disabilities can live with dignity in their communities. We launched several new programs aimed at addressing the diverse needs around our state. From prevention to crisis intervention to long-term support, these programs are designed to support the holistic needs of people throughout Vermont.
In FY24, Vermont Care Partners (VCP) agencies rolled out a statewide enhanced mobile crisis program, expanded mental health urgent care programs and other alternatives to emergency departments, engaged in supporting housing initiatives, and changed workflows to expand access to essential services that support people in their journey toward achieving their goals. Of great excitement is the increased and invaluable integration of peer support which enhances an environment of both trust and empowerment. This will be expanded by the implementation of Certified Community-Based integrated Health Center (CCBHC), urgent care models, and the statewide peer certification process.
In addition to strengthening and establishing programs that break down barriers to access, the VCP agencies are planning for significant systems transformation. As we navigate these changes, we are committed to ensuring the availability of services and supports to safely meet the needs of the Vermonters we support. We look forward to a continued collaboration with the State of Vermont, the Legislature, community partners, and clients and families, as we implement these changes in ways that will only improve the lives of Vermonters.
The VCP statewide network is grounded in the belief that Vermonters have a fundamental right to live with dignity in healthy and safe communities with access to locally provided health care and support services. Our work together is truly about supporting Vermonters. Mental health, substance use, and developmental disabilities affect us all, either directly or indirectly. These issues are woven into the fabric of our lives. By committing to, and investing in, essential community-based services, we uplift people, families, and entire communities, creating a more resilient and connected Vermont.
The FY24 Impact Report highlights some of the profound work accomplished by Vermont Care Partners and the VCP network agencies and we look forward to continuing to make significant strides in enhancing the lives of people and families throughout Vermont in the coming year.
Board President
Vermont Council (VT Council)
SIMONE RUESCHEMEYER Executive Director
Vermont Care Partners
MELANIE GIDNEY Board President Vermont Care Network (VCN)
KELSEY STAVSETH
About Vermont Care Partners
MISSION
Vermont Care Partners is a statewide network of sixteen nonprofit agencies that provide mental health, substance use, and intellectual and developmental disability services. We help Vermonters live healthy, fulfilling lives in their communities. Our mission is to lead an integrated, high-quality network of comprehensive services and supports across the state.
WE ACHIEVE THIS MISSION THROUGH:
• Advocacy and Policy Development
• Data Collection and Analysis
• Education and Training
• Health Care and Payment Reform Initiatives
• Identification of New Opportunities & Markets
• Network Development and Support
• Technology and Program Innovation
• Quality Assurance and Improvement
• Consultation Services
• Grant Writing and Management
• Program Planning and Support
OUR STAFF
SIMONE RUESCHEMEYER Executive Director
ERIC RUIZ Director of Mental Health and Substance Use Services
AMY JOHNSON Director of Government Affairs and Communications
KEN GINGRAS Director of Health Information Technology
MARIE LALLIER Director of Developmental Disability Services
CATHY AIKMAN Operations and Grant Manager
Network Overview
The Vermont Care Partners (VCP) network agencies play a vital role in Vermont's public, community-based service system, as established by state statute (18 V.S.A. 8907). These agencies provide essential mental health, substance use, and developmental services to people in their homes and community. VCP agencies work proactively to educate communities, promoting the health and well-being of all Vermonters. By collaborating closely with people and families, the agencies help identify the most appropriate services and supports, whether that’s clinical care, assistance with housing and employment, or long-term services for people with lifelong conditions.
There are 16 agencies in the VCP network.
Above all,VCP network agencies are dedicated to supporting people, families, schools, and entire communities—helping them navigate challenges and ensuring access to the resources they need to thrive.
DESIGNATED AGENCIES
Ensure essential services are available in their geographic regions (11 DAs statewide).They are responsible for program/service delivery, local planning, service coordination, and outcome monitoring.
Grounded in the philosophy that everyone benefits from communitybased care rather than institutional-care.
Designated Agencies (DAs) CommunityBased Care
Specialized Service Agencies (SAs)
An Indispensable CommunityBased System
Created by Statute (18 V.S.A 8907)
SPECIALIZED SERVICE AGENCIES
Provide unique service delivery and coordination approaches across multiple regions.There are 7 SSAs in total, 5 of which are part of the VCP network.
Coordinated & Integrated Care
Coordinated care in the community and integrated at the system, program, individual and family level.
Network Agencies
There are 16 agencies in the Vermont Care Partner Network:
Champlain Community Services (CCS)
Clara Martin Center (CMC) Designated Agency
Counseling Service of Addison County (CSAC) Designated Agency
Families First in Southern Vermont (FFSV) Specialized Service Agency
Green Mountain Support Services (GMSS) Specialized Service Agency
Health Care and Rehabilitation Services (HCRS) Designated Agency
Howard Center (HC)
Lamoille County Mental Health Services (LCMHS)
Lincoln Street, Inc. (LSI)
NFI Vermont, Inc. (NFI)
Designated Agency
Substance Use Provider
Developmental Services, Substance Use Provider
Services
Services
Northeast Kingdom Human Services (NKHS) Designated Agency
Northwestern Counseling and Support Services (NCSS)
Designated Agency
Rutland Mental Health Services / Community Care Network (RMHS) Designated Agency
United Counseling Service (UCS) Designated Agency
Upper Valley Services (UVS)
Designated Agency
Washington County Mental Health Services (WCMHS) Designated Agency
Services
Network Statistics
Vermont Care Partner network agencies provide an indispensable community-based system across the state, supporting mental health, substance use, and intellectual and developmental disability needs across Vermont.
In FY24, network agencies provided unique services.
3,315,476
DEVELOPMENTAL SERVICES
Total Number of People Helped:
3,856
Number of People Receiving Employment Services:
Number of Crisis Responses: 12,253 PEOPLE
Number of People Receiving Employment Services: 940 PEOPLE
1,527 HOME SUPPORTS SETTINGS
MENTAL HEALTH/SUBSTANCE USE SERVICES
Total Number of People Helped: 35,093
Number of School-Based Services:
266,474 SERVICES 3,728 PEOPLE 164,764 SERVICES
Number of People Living Independently: 1,767 PEOPLE 569 PEOPLE
Staff Spotlight
Our staff are the heart of our network agencies, delivering vital support, treatment, and care to Vermonters around the clock, seven days a week. Their unwavering dedication to our mission and the people we serve is truly unmatched, reflecting a deep commitment to improving lives and fostering community well-being.
We extend our heartfelt thanks to the Vermont Legislature for their unwavering support of our workforce through the recent loan forgiveness program and the 3% rate increase. These vital measures will help ensure that our dedicated staff continue to receive the recognition and resources they deserve. Loan forgiveness provides much-needed financial relief to our professionals, while the rate increase supports the sustainability and quality of services we offer.Together, these actions strengthen our ability to deliver essential care to Vermonters, and we are deeply grateful for the Legislature’s commitment to our community-based workforce and the people we serve.
Staff Spotlight
People helped by network agencies are highly satisfied with our services. Our staff make the difference in client satisfaction outcomes. Investment in staff leads to better outcomes for Vermonters.
CLIENT SATISFACTION OUTCOMES
reported “I/we receive the services that we needed.” reported “The services I/we received made a difference.” reported “Staff treated me/us with respect.”
VCP Average Statewide Turnover FY19–24
The current turnover rate is 23%, which has trended lower over the past 5 years.
Vacancy Rates
The average vacancy rate on July 1, 2024, across all VCP member agencies was 12.8%, with 816.6 positions out of 6,063.4 open. The vacancy rates by agency ranged from a low of 5% to 23.3%.
816.6 vacant positions
5,274.4 filled positions
6,063.4 Total Positions 12.8% vacancy rate
The staff are the reason we exist, they make the difference by providing direct community care. In FY24, network agencies implemented numerous policies that have resulted in increased rates of hire.
Positive Outcomes For Vermonters
The Vermont Care Partners (VCP) network is deeply committed to addressing the broader factors that impact health and well-being. Central to this commitment is a focus on the Social Drivers of Health — the conditions in which people are born, grow, live, work, and age — that influence outcomes across all stages of life. Additionally, the VCP network aligns with the Agency of Human Services (AHS) Indicators of WellBeing, a set of key metrics that track the overall health, safety, and stability of Vermonters. Together, these frameworks guide the network's approach to providing comprehensive, community-based care that promotes equity, resilience, and a higher quality of life for all.
Social Drivers of Health
Health Care & Quality
Insurance
Health, Well-Being, Functioning, Quality-of-Life Outcomes and Risks
Social &
Provider Availability
Indicators of Well-Being
VCP agency programs contribute to the following agency of human services Act 186 indicators of well-being for Vermonters:
Vermont's Agency of Human Services, under Act 186, has established key indicators of well-being to assess the health and quality of life for Vermonters. These indicators encompass various domains, including mental health, substance use, economic stability, education, and healthcare access.
Vermont has a prosperous economy
Vermonters are healthy
Vermont’s families are safe, nurturing, stable, and supported
Vermont is a safe place to live
Vermont’s children and young people achieve their potential
Vermont’s elders live with dignity and independence in settings they prefer
Vermonters with disabilities live with dignity and in settings they prefer
Network Services
Where you need us, When you need us
The Vermont Care Partners network offers a comprehensive range of services designed to meet the diverse needs of people and communities. This section highlights three key areas of our work: Proactive Solutions — upstream supports that focus on prevention and stabilization; Holistic Supports — integrated services that provide effective intervention; and Community Crisis Response — critical programs that address urgent needs and foster long-term impact. Together, these approaches form a seamless system of care aimed at improving health outcomes, enhancing quality of life, and building stronger, more resilient communities.
THREE KEY AREAS OF OUR WORK:
Upstream Supports for Prevention and Stabilization
Holistic Supports: Effective Intervention Community Crisis Response
Read about examples of these service areas in more detail on the following pages:
Network Services
Proactive Solutions: Upstream Supports for Prevention and Stabilization
Social Drivers of Health Supports
Neighborhood and built environment: At Lamoille County Mental Health Services, one of our key initiatives is the Wellness Center Food Shelf, which has been a vital resource for families in need. Each month, the Wellness Center Food Shelf provides essential food supplies to approximately 35 families in Lamoille County. This initiative is designed to alleviate food insecurity, which is often intertwined with mental health challenges. By ensuring that families have access to nutritious food, we aim to support overall wellness and stability in their lives.
Education access and quality: The Bridging Program at Champlain Community Services offers area high school students with I/DD and Autism an academic-year experience organized around four modules: career exploration, community connection, independent living, and advocacy. Students who would otherwise face a steep transition to the adult world develop skills and confidence to move forward successfully. Bridging partners with Burlington, Colchester, Mt. Mansfield Union, South Burlington and Winooski High Schools. Last year, thirteen students participated.
Social and community context: Last year, Howard Center, in partnership with GunSaveVT, distributed 1,080 free firearm cable locks and 36 lock boxes as part of its suicide prevention work. In 2024, a video produced by Howard Center was used by partners like UVM Health Network for staff training and continuing education. Additionally, their Suicide Prevention Coordinator partnered in the creation of prevention guidance documents provided to 42 Chittenden County schools.
Education & Training
Mental Health First Aid (MHFA): Through the support of the Substance Use and Mental Health Administration, the Vermont Agency of Education, and the Vermont Department of Health, VCP, its network agencies, and community partners, provided teen, youth, and/or adult Mental Health First Aid trainings to over 850 mental health first aiders across the state of Vermont.
TEAM TWO: Funded by the Department of Mental Health and the Department of Public Safety, Team Two is a mental health crisis scenario-based training for first responders. Each year, approximately 35 law enforcement and mental health crisis workers train their peers in the Team Two curriculum in five regions around the state. In FY24, 159 people were trained in Team Two. Trainees included 68 law enforcement officers, 59 crisis workers, and 7 dispatchers. Others included EMTs, community support officers, state attorneys, recovery coaches and more.
Families in Lamoille County receive essential food supplies each month. 35
Bridging partners with schools in Chittenden county. Last year, 13 students participated..
Suicide prevention guidance documents provided to 42 Chittenden County schools.
Proactive Solutions: Upstream Supports for Prevention and Stabilization Network Services
Developmental Services Community Supports
Developmental Services community-based supports are provided for children and adults with intellectual and developmental disabilities. Agencies provide residential, and employment services as well as services that support stability in the community, respite and flexible family supports.
Community-Based Perinatal Supports
Perinatal Mental Health: Six of the Designated Agencies were involved in the STAMPP (screening, treatment, & access for mothers & perinatal partners) initiative with Vermont Department of Health through a federal Health Resources and Services Administration (HRSA) grant. Designated Agencies were able to create and enhance programming to support the pregnant and postpartum population. Programming has continued after beyond the ending of the federal group. Services that continue to be offered at various DAs include perinatal support groups, resources, perinatal and labor/delivery doulas, perinatal mental health clinicians, screening, referral, and grief/loss supports.
Harm Reduction and Overdose Prevention
In FY24, 3,856 people were helped through developmental services.
Untreated perinatal mood and anxiety disorders (PMADs) account for an estimated $48 million in societal costs in Vermont for the average birth cohort from conception through postpartum.
Vermont Care Partners is committed to addressing the opioid crisis through a comprehensive, harm-reduction approach that prioritizes health, safety, and dignity for all people. Harm reduction programs aim to reduce the negative consequences of substance use by offering safer alternatives and supporting people where they are in their recovery journey. These efforts are complemented by statewide overdose prevention programs that focus on education, awareness, and expanding access to treatment and recovery services. Together, these initiatives work to reduce overdose deaths, promote safer communities, and connect people to the resources for long-term health and well-being.
United Counseling Service (UCS) expanded its Medication Assisted Treatment (MAT) program across Bennington County into the Northshire region this year. MAT is used alongside other therapeutic tools to help people with substance use disorder reduce or stop substance misuse. Now, UCS’ MAT program offers services out of its Manchester, VT office.
“We want to meet people where they are in their recovery journey and help get them on the road to where they want their lives to be.”
–Ryan Murphy Director of Outpatient Mental Health and Substance Use Services at UCS
Network Services
Holistic
Supports for Effective Intervention
School-Based Services & Education
School-based services are provided in partnership between our agencies and local public schools to support students, their families, and our school partners. Our masters level clinicians, case managers, and behavioral interventionists work within school communities to meet the emotional and behavioral needs of students while leveraging federal dollars to offset school spending.
Adult Outpatient and Substance Use Disorder
VCP’s Adult Outpatient and Substance Use Disorder (AOPSUD) programming serves adults with needs related to mental health and/or substance use. Offering a wide variety of services including case management; individual, family, and group therapy; and physical and mental health assessments, their purpose is to support each individual in their pursuit of mental wellness and recovery based on their unique wants and needs as a person.
Community Rehabilitation and Treatment
Community Rehabilitation and Treatment (CRT), often known as the Community Support Program (CSP), is intended to meet people with intensive mental health needs. CRT provides individualized and person-centered wraparound services including service planning and coordination; psychiatry and medication management; supported employment; and supportive residential programming. CRT is recovery-oriented with an emphasis on helping people to maintain their independence within their communities.
Eldercare
Vermont's eldercare program is specifically designed for homebound older adults with co-occurring disorders. This initiative provides specialized support that addresses both mental health and substance use challenges, offering comprehensive services tailored to the unique needs of this population. Through personalized care plans, including in-home assessments, counseling, and coordination of health services, the program aims to enhance the quality of life for participants while promoting their independence. Vermont’s eldercare program ensures that vulnerable older adults receive the compassionate and holistic care they need to thrive in their homes and communities.
Network Services
Community Crisis Response: Key Programs and Impact
9-8-8 Suicide Prevention Line
Run by two VCP agencies, the 9-8-8 Suicide Prevention Line in Vermont is a vital resource offering immediate support to people in crisis. Available 24/7, this confidential service connects callers with trained crisis counselors who provide compassionate listening, guidance, and resources. By promoting mental health awareness and facilitating access to help, the 9-8-8 line plays a crucial role in preventing suicides and supporting the well-being of Vermonters.
Crisis Beds
Vermont’s crisis beds serve people experiencing mental health and emotional crises. These programs establish safe and supportive environments within their home communities where people can pursue mental wellness outside of a hospital setting. The goal is to provide a safehaven where people can work to regain stability and return home with the appropriate services and resources in place.
(Tomlinson)
LCMHS (Oasis)
Howard Center (ASSIST & Jarret) UVS (Bull Run)
NFI North
CSAC (Hill House Cottage Crisis)
RMHS (CSID)
UCS (Battelle House)
(Tatro Hill)
(Alternatives)
(Wardsboro)
Network Services
Community Crisis Response: Key Programs and Impact
Mental Health Urgent Care Programs
Mental health urgent care programs in Vermont are designed to provide immediate, accessible support for people in crisis. These programs serve as a vital resource, offering prompt evaluation, stabilization, and connection to ongoing care for those experiencing mental health challenges. By prioritizing timely intervention and reducing barriers to access, we aim to improve outcomes and promote recovery while significantly lowering emergency department utilization.
Counseling Service of Addison County’s Interlude for adults is a mental health crisis alternative space for adults that offers a voluntary, home-like trauma-sensitive space.
Washington County Mental Health Services Access Hub is a program to support adults in crisis with immediate, accessible, and flexible services.
Lamoille County Mental Health Services Emergent Psychiatric Intervention for Children (EPIC) Program helps youth ages 6–18 who are experiencing a mental health crisis.
United Counseling Service’s Hope House includes both their Psychiatric Urgent Care for Kids program that serves children up to age 18 and an Intensive Outpatient Program for elementary school children.
Northeast Kingdom Human Services
Front Porch Mental Health Urgent Care opened in July, 2024. Open seven days a week, it provides a sanctuary for those experiencing a mental health challenge and seeking immediate care.
Health Care and Rehabilitation Services harm reduction and crisis stabilization program is an alternative to emergency department use for teens ages 12-18 experiencing mental health crisis.
Howard Center’s Mental Health Urgent Care, in partnership with Community Health Centers, Pathways Vermont, and the University of Vermont Medical Center, just opened October 28, 2024.
Over 370 people were seen across the state.
Mental Health Urgent Care programs experienced significant growth in FY24.Even more expansion is anticipated in FY25.
Network Services
Community Crisis Response: Key Programs and Impact
Agency embedded staff in state and local police barracks enhance community support by bridging the gap between law enforcement and mental health services. These professionals work alongside officers to address the social and emotional needs of people involved in crises, providing immediate access to resources and interventions. By fostering collaboration and understanding, embedded staff contribute to safer communities and improved outcomes for those in distress, reinforcing the importance of holistic approaches in public safety.
Enhanced Mobile Crisis
The statewide rollout of enhanced mobile crisis, led by HCRS, one of the VCP network agencies, began on January 1, 2024. Enhanced mobile crisis provides Vermonters with a two-person response team for mental health and substance use crises, no matter where they are. Delivered with 9 other VCP network agencies, this initiative expands access to urgent care when people need it most. Enhanced mobile crisis is available 24/7, regardless of people’s ability to pay.
1,000
In six months, agencies provided over 1,000 mobile crisis responses and over 700 follow-up services statewide for youth and adults combined.
Community Crisis Response: Key Programs and Impact Network Services
Embedded Clinicians in the Emergency Department
Embedding staff from VCP agencies into local emergency departments in Vermont adds significant value to the healthcare system. These professionals provide immediate, on-site support for people experiencing mental health crises, ensuring they receive the appropriate care and resources right when they need it. By facilitating connections to community services and addressing social drivers of health, embedded staff enhance the overall patient experience, reduce hospital readmissions, and promote more effective, coordinated care. This collaborative approach not only improves outcomes for people in crisis but also strengthens the relationship between healthcare and mental health services in the community.
Disaster Response
Agencies with Embedded Clinicians in the ED
Howard Center (HC) University of Vermont Medical Center
Health Care and Rehabilitation Services (HCRS) University of Vermont Medical Center
Lamoille County Mental Health Services (LCMHS) Copley
Northwestern Counseling & Support Services (NCSSS) Northwestern Medical Center
Northeast Kingdom Human Services (NKHS)
North Country Hospital Northeastern Vermont Regional
Rutland Mental Health Services/ Community Care Network (RHMS) Rutland Regional Medical Center
United Counseling Service (UCS) Southwestern Vermont Medical Center
Washington County Mental Health Services (WCMHS) Central Vermont Medical Center
VCP agencies are responsive to disasters and significant community crises. In FY24, designated and specialized service agencies provided various types of disaster response, including:
Emergency Management Coordination
Agencies facilitated communication and coordination among local, state, and federal entities to streamline disaster response efforts.
Resource Distribution
Agencies organized and distributed essential supplies such as food, water, clothing, and hygiene products to impacted communities.
Shelter and Evacuation Services
Agencies established and managed emergency shelters, ensuring safety and basic needs for displaced people.
Public Information Campaigns
Agencies provided critical information to the public about safety measures, evacuation routes, and available services through various communication channels.
These responses were tailored to the specific needs of the communities affected by various types of disasters, such as natural disasters, public health emergencies, and other crises.
Medical Assistance
Specialized Agencies offered triage, first aid, and mental health services.
Training & Preparedness Programs
Agencies conducted training sessions and drills to prepare communities for future disasters, focusing on response and recovery strategies.
Long-Term Recovery Planning
Post-disaster, agencies assisted in rebuilding efforts and provided resources for financial assistance and housing.
Investing in Community-Based Solutions:
Reducing Costs and Maximizing ROI for Affordable, Effective Care
Vermont’s residential services for people with developmental disabilities mainly rely on the communitybased Shared Living Provider model, where people live with community members who receive a stipend. While effective for many, a variety of residential options is needed, including higher-level care like Intermediate Care Facilities (ICF). Vermont Care Partners invests in community-based, less-restrictive options, giving people greater choice and stability. This approach reduces reliance on costly institutional care, delivering strong Return on Investment (ROI) through cost savings and better outcomes, while supporting sustainable care provided by high-quality direct service professionals.
SETTINGTYPE APPROXIMATE DAILYCOSTPER PERSON
Forensic (Vermont Psychiatric Care Hospital)
Forensic psychiatric care aims to improve the mental health and reduce the risk of recidivism of mentally disordered offenders, and other patients with similar complex needs.
Brattleboro Retreat
A private not-for-profit mental health hospital that provides comprehensive inpatient, partial hospitalization, and outpatient treatment services for children, adolescents, and adults.
Hospital
Vermont Crisis Intervention Network (VCIN)
Level III – management of two statewide crisis beds for people experiencing a psychiatric, emotional or behavioral crisis. Each bed provides individualized timelimited 24-hour supervision and support in a safe and calm environment.
Staffed Living 24/7 1:1
At times, Designated Agencies and Specialized Service Agencies must develop a community-based setting to support a person with intellectual and developmental disabilities (I/DD) who is in the custody of the DAIL Commissioner. Due to staffing shortages, these settings are often staffed by TLC or third-party staffing agencies.
Intermediate Care Facilities (ICF) Home
ICF Home for people with intellectual disability is an optional Medicaid benefit that enables states to provide comprehensive and individualized health care and rehabilitation services to people to promote their functional status and independence.
Correctional Facility
A correctional facility means any building, enclosure, space, or structure of or supported by the Department of Corrections. In Vermont there have been instances where people with I/DD who are criminally involved have been confined within a correctional facility.
Group Home
Group homes are a licensed home to support people who have specific but common support needs. This need may be medically, behaviorally, or legally based in nature.
Shared Living Provider
Shared living is a method of providing individualized home support for one or two adults and/or children in the home of a contracted home provider.
$3,289 $3,100 $3,079
Champlain Community Services
Providing essential supports to people with intellectual disabilities. Building a community where everyone participates and belongs.
Date Established: 1967
Agency Type: Specialized Service Agency
Service Categories: Developmental Services
People Helped in FY24: 115
Turning the Curve on Meaningful Outcomes PREVENTION AND STABILIZATION
Through our Way2Work (W2W) initiative, CCS offers a unique continuum of employment supports helping Vermonters with I/DD and Autism achieve financial stability and career success. Broad enough to engage participants from high school through retirement age, W2W offers participants flexible points of entry and personalized supports based on each individual.
employment
Lincoln Street, Inc.
Quality Personalized Supports
Date Established: 1981
Agency Type: Specialized Service Agency
Service Categories: Developmental Services
People Helped in FY24: 90
In FY24, 91% of Way2Work participants were employed in sectors throughout the economy, with CCS staff providing more than 10,250 hours of dedicated employment support.
SOCIAL DRIVERS OF HEALTH FOCUS: Economic Stability
INDICATORS OF WELL-BEING: Vermont has a prosperous economy.
Turning the Curve on Meaningful Outcomes PREVENTION AND STABILIZATION
One specialty area is our work with youth with disabilities transitioning to adulthood, we provide support and stability by assuring gainful employment. In conjunction with Dartmouth Hitchcock Medical Center (DHMC) and the Hartford School District, for the past 14 years LSI has operated the Project SEARCH program at DHMC. An internationally recognized program for high school students with disabilities, student interns learn marketable employment skills and graduate with employment.
LSI received an award for achieving a 100% employment rate upon graduation at the National Project SEARCH conference in July 2024!
100%
employment rate
SOCIAL DRIVERS OF HEALTH FOCUS: Social and Community Context
INDICATORS OF WELL-BEING: Vermont’s children and young people achieve their potential.
Lamoille County Mental Health Services
Bringing People and Possibilities Together
Date Established: 1966
Agency Type: Designated Agency
Service Categories: Mental Health Developmental Services
People Helped in FY24: 1,261
Turning the Curve on Meaningful Outcomes COMMUNITY CRISIS RESPONSE
The EPIC (Emergent Psychiatric Intervention for Children) program at Lamoille County Mental Health Services is designed to address acute psychiatric needs in a compassionate and timely manner, reducing the reliance on hospital care and ensuring that families receive the support they need in a familiar environment. This collaborative effort enables the development of personalized support plans aimed at fostering children’s success upon returning to school.
EPIC has made a significant impact by providing crucial support to children and their families, helping to stabilize over 40 children outside of emergency room settings.
40 children stabilized
SOCIAL DRIVERS OF HEALTH FOCUS: Social and Community Context
INDICATORS OF WELL-BEING: Vermont’s children and young people achieve their potential.
Upper Valley Services
UVS is one of Vermont’s designated non-profit agencies serving people with developmental disabilities and adults who are eligible for Adult Family Care.
Date Established: 1986
Agency Type: Designated Agency
Service Categories: Developmental Services
People Helped in FY24: 383
Turning the Curve on Meaningful Outcomes PREVENTION AND STABILIZATION
Through receiving an Act 186 Pilot Planning grant, UVS has sought alternative affordable accessible housing options for people with I/DD. This work includes the renovation of a historic home and property in Randolph, Vermont, to support 2 people with assistance from Smart Technology and live-in staff. Additionally, an Auxiliary Dwelling Unit (AUD) on the property will accommodate a 3rd individual. All will have easy access to employment, education, and the larger community.
This projects supports the development of 3 accessible apartments and a 4th apartment will be made available to support staff allowing people with I/DD to live with support that meets their needs.
SOCIAL DRIVERS OF HEALTH FOCUS: Neighborhood and Built Environment
INDICATORS OF WELL-BEING: Vermonters with disabilities live with dignity and in settings they prefer.
Howard Center
Help is Here.
Date Established: 1865
Agency Type: Designated Agency
Service Categories: Mental Health
Developmental Services
Substance Use Provider
People Helped in FY24: 19,000
Turning the Curve on Meaningful Outcomes EFFECTIVE INTERVENTION
Howard Center’s Safe Recovery program offers comprehensive, no-cost support tailored to people at every stage of the recovery journey — from active substance use to sustained recovery, including during periods of relapse. This vital program aims to mitigate drug-related harms, significantly reducing the risk of fatal overdoses and promoting overall community health. By fostering a compassionate and non-judgmental environment, Safe Recovery supports people to build a foundation for lasting wellness.
Last year, Safe Recovery distributed 5,000 doses of Narcan overdose reversal medication, performed 144 HIV tests, and supported 150 people in its low barrier treatment each week.
5,000
144
150
Doses of Narcan HIV Tests Supported Weekly
SOCIAL DRIVERS OF HEALTH FOCUS: Health Care and Quality INDICATORS OF WELL-BEING: Vermonters are healthy.
Rutland Mental Health Services / Community Care Network
Thriving Community, Empowered Lives
Date Established: 1951
Agency Type: Designated Agency Service Categories: Mental Health
Developmental Services Substance Use Provider
People Helped in FY24: 3,913
Turning the Curve on Meaningful Outcomes COMMUNITY CRISIS RESPONSE
In FY 2024, RHMS/CCN successfully launched the Enhanced Mobile Crisis (EMC) and Street Outreach programs. The EMC initiative aims to provide people in crisis with immediate, effective, professional support and ultimately reduce interactions with law enforcement and hospital emergency department visits. The Street Outreach Program is designed to engage with people in the community who are homeless, using substances or struggling to connect with supportive services. The Street Outreach Program has helped 86 people since January 1, 2024.
The EMC program has provided 225 two-person mobile responses in the community since January 1, 2024.
Two-person mobile responses 225
SOCIAL DRIVERS OF HEALTH FOCUS: Neighborhood and Built Environment & Social and Community Context
INDICATORS OF WELL-BEING: Vermonters are Healthy
Northwestern Counseling & Support Services
We’re Here for You
Date Established: 1958
Agency Type: Designated Agency
Service Categories: Mental Health Developmental Services Substance Use Provider
People Helped in FY24: 4,386
Turning the Curve on Meaningful Outcomes PREVENTION AND STABILIZATION
NCSS is unique in that it is the only Designated Agency that has an integrated Parent Child Center. Parent Child Centers are recognized community-based non-profit organizations established for the purpose of providing prevention, early intervention and early childhood development services to expectant and parenting families. The NCSS Parent Child Center expanded its reach by embedding a Perinatal Family Specialist in the local OBGYN clinic; an innovative approach with the intention of promoting wellness for parents.
To date, the Perinatal Family Specialist has engaged with over 250 families, made numerous referrals to essential programs, and followed countless families through their prenatal journey.
Counseling Service of Addison County, Inc.
CSAC envisions a compassionate and resilient community that honors everyone’s full potential.
Date Established: 1959
Agency Type: Designated Agency
Service Categories: Mental Health Developmental Services
Substance Use Provider
People Helped in FY24: 1,879
250
perinatal families helped
SOCIAL DRIVERS OF HEALTH FOCUS: Health Care and Quality
INDICATORS OF WELL-BEING: Vermont’s children and young people achieve their potential.
Turning the Curve on Meaningful Outcomes PREVENTION AND STABILIZATION
CSAC’s supported employment services program offers competitive job placement and consulting services to people facing barriers to employment. Each person in the program benefits from tailored skill-building provided by our team, which equips them for future job searches and supports their long-term career pathways, inclusive of their educational and vocational training goals.
In FY24, the program helped 29 people, an increase of 17% from the previous year. 70% of CSAC’s supported employment clients secure employment.
+17% people helped
SOCIAL DRIVERS OF HEALTH FOCUS: Economic Stability
INDICATORS OF WELL-BEING: Vermont’s children and young people achieve their potential.
Northeast Kingdom
Human Services
We’re All About Being Human
Date Established: 1960
Agency Type: Designated Agency
Service Categories: Mental Health Developmental Services
Substance Use Provider
People Helped in FY24: 2,878
Turning the Curve on Meaningful Outcomes COMMUNITY CRISIS RESPONSE
Embedded Mental Health Crisis Specialists (MHCS) in the Vermont State Police barracks (Derby and St. Johnsbury) divert those experiencing a mental health crisis from utilizing the hospital emergency departments, reducing the need for police intervention and arrests. MHCS provided 110 hours of consultation with law enforcement, family members, treatment providers, and community members regarding people in crisis. MHCS dedicated 75 hours of client-related services outside the crisis, including follow-ups, outreach, and ongoing support.
Clara Martin Center
People Helping People
Date Established: 1966
Agency Type: Designated Agency
Service Categories: Mental Health Substance Use Provider
People Helped in FY24: 1,913
635
For FY 23–24, Embedded Mental Health Crisis Specialists stationed at the St. Johnsbury and Derby Barracks had 635 interventions. interventions
SOCIAL DRIVERS OF HEALTH FOCUS: Health Care and Quality
INDICATORS OF WELL-BEING: Vermonters are healthy.
Turning the Curve on Meaningful Outcomes COMMUNITY CRISIS RESPONSE
In collaboration with the Hartford Police Department, CMC hired an embedded Substance Use Responder. Substance use or social services supports and resource coordination, as well as crisis intervention are provided to people who have experienced an overdose or other substance-use related emergency.
With the program launching January 2024, CMC was able to provide support to 62 people through this collaboration.
SOCIAL DRIVERS OF HEALTH FOCUS:
62 people supported
INDICATORS OF WELL-BEING: Vermont has a prosperous economy.
NFI Vermont, Inc.
Providing Trauma Responsive Mental Health and Educational Services for Vermont's Youth and Families.
Date Established: 1984
Agency Type: Specialized Service Agency
Service Categories: Mental Health
People Helped in FY24: 1,450
Turning the Curve on Meaningful Outcomes EFFECTIVE INTERVENTION
NFI Community Based Supports launched its AdoptMent program in 2024. The AdoptMent program is intended to provide program participants (aged 13-17 years old), that have/or are currently experiencing adoption and/or foster care with an enriching mentoring experience from adults who have been adopted and/or spent time in foster care. Individual and group activities led by NFI staff encourage personal development, healthy identity, cultural awareness, and relationship building. mentor matches
The program will run with 4–10 mentor/ mentee matches. The AdoptMent program addresses issues relevant to persons who have been adopted or have spent time in foster care.
SOCIAL DRIVERS OF HEALTH FOCUS: Social and Community Context
INDICATORS OF WELL-BEING: Vermont families are safe, nurturing, stable, and supported.
United Counseling Service of Bennington County
Building a Stronger Community
Date Established: 1958
Providing Trauma Responsive Mental Health and Educational Services for Vermont's Youth and Families.
Agency Type: Designated Agency
Service Categories: Mental Health Developmental Services
Substance Use Provider
People Helped in FY24: 2,045
Turning the Curve on Meaningful Outcomes COMMUNITY CRISIS RESPONSE
Staff at UCS Emergency Services offer support when crises arise in the community. Responses include a twoperson team who respond where and when needed. After a recent tragedy, one community member said, “UCS has been remarkable, amazing—an ‘A Team’ of outreach and support.” The Emergency Team met with those affected by the crises, including staff and family members. UCS also has a clinician embedded within the Vermont State Police barracks in Shaftsbury and the Bennington Police Department.
UCS’ Emergency Services team received 5,194 calls this year. Embedded clinicians with local law enforcement assisted with over 270 interactions.
5,194 phone calls received
SOCIAL DRIVERS OF HEALTH FOCUS: Social and Community Context
INDICATORS OF WELL-BEING: Vermonters are healthy.
Washington County Mental Health Services, Inc.
Where Hope and Support Come Together
Date Established: 1967
Agency Type: Designated Agency
Service Categories: Mental Health
Developmental Services
Substance Use Provider
People Helped in FY24: 3,000
Turning the Curve on Meaningful Outcomes PREVENTION AND STABILIZATION
Preventing Youth Overdose (PYO) Program: The purpose of this program is to improve local awareness among youth of risks associated with fentanyl, increase access to medications for opioid use disorder (MOUD) for adolescents and young adults screened for and diagnosed with opioid use disorder (OUD), and train healthcare providers, families, and school personnel on best practices for supporting children, adolescents, and young adults with OUD and those taking MOUD.
Seven community events reached 282 people, who received informational materials on PYO TREAT Project services and the importance of early detection and prevention.
282 people reached through community events
SOCIAL DRIVERS OF HEALTH FOCUS: Social and Community Context
OUTCOMES OF WELL-BEING: Vermont’s children and young people achieve their potential.
Families First in Southern Vermont
Families First provides personcentered support for people living with disabilities so they can experience full and true lives.
Date Established: 1996
Agency Type: Specialized Service Agency
Service Categories: Developmental Services
People Helped in FY24: 82
The residential program for youth with disabilities, who are also in DCF custody, has had remarkable results. All youth in the program have histories of out-of-state and long-term residential care. The average stay in the program is 6 months where staff works with residents on self-regulation skill building through a philosophy of unconditional positive regard. Graduates have inspired us with their resilience in finding newfound trust in their abilities and in the adults who are rooting for their success.
of graduates now live in the community 70%
SOCIAL DRIVERS OF HEALTH FOCUS: Social and Community Context
OUTCOMES OF WELL-BEING: Vermont’s children and young people achieve their potential.
Green Mountain Support Services
Date Established: 1986
Agency Type: Specialized Service Agency
Service Categories: Developmental Services
People Helped in FY24: 120
Turning the Curve on Meaningful Outcomes PREVENTION AND STABILIZATION
Green Mountain Support Services (GMSS) has embarked on a transformative renovation project aimed at significantly improving housing accessibility for people experiencing homelessness or other crises. This initiative involves converting several existing one-bedroom apartments into accessible two-bedroom units, ensuring that our facilities are equipped to meet the diverse needs of our community. This project underscores GMSS's commitment to fostering inclusive, supportive living spaces.
4
new units were created
Health Care and Rehabilitation Services
Empowering People to Reach their Potential
Date Established: 1967
Agency Type: Designated Agency
Service Categories: Mental Health Developmental Services
Substance Use Provider
People Helped in FY24: Over 4,000
SOCIAL DRIVERS OF HEALTH FOCUS: Neighborhood and Built Environment
INDICATORS OF WELL-BEING: Vermonters with disabilities live with dignity in a settings they prefer.
Turning the Curve on Meaningful Outcomes EFFECTIVE INTERVENTION
Our Youth Stabilization Program (YSP) is a transformative, community-based alternative to hospitalization for youth ages 12–18. Focused on supporting families in the Brattleboro area, YSP creates personalized care plans to meet each youth’s unique needs and goals. This program gives families a lifeline, ensuring that even in times of crisis, they remain together with a clear path forward.
Whether participation lasts for a week or three months, 82% of the youth we’ve worked with have been able to stay with their families — avoiding psychiatric hospitalization altogether.
SOCIAL DRIVERS OF HEALTH FOCUS: Social and Community Context
INDICATORS OF WELL-BEING: Vermont families are safe, nurturing, stable, and supported.
VCP Network Agencies Across Vermont
CCS: Champlain Community Services www.ccs-vt.org
CMC: Clara Martin Center www.claramartin.org
CSAC: Counseling Service of Addison County www.csac-vt.org
FFSV: Families First in Southern Vermont www.familiesfirstvt.org
GMSS: Green Mountain Support Services www.gmssi.org
HCRS: Health Care & Rehabilitation Services www.hcrs.org
HC: Howard Center www.howardcenter.org
LCMHS: Lamoille County Mental Health Services www.lamoille.org
LSI: Lincoln Street, Inc. www.lincolnstinc.org
NFI: NFI Vermont, Inc. www.nfivermont.org
NKHS: Northeast Kingdom Human Services www.nkhs.org
NCSS: Northwestern Counseling & Support Services www.ncssinc.org
RMHS: Rutland Mental Health Services / Community Care Network www.rmhsccn.org
UCS: United Counseling Service www.ucsvt.org
UVS: Upper Valley Services www.uvs-vt.org
WCMHS: Washington County Mental Health Services www.wcmhs.org
www.vermontcarepartners.org