MANAGEMENT SYSTEMS ENVIRONMENT

Employee Listening and Feedback- Teamgage

Teamgage is our monthly survey that allows us to share feedback in a quick and easy way on a regular basis. It is a way of engaging with employees to provide continuous feedback on performance and morale.

Employees are encourage to provide feedback on the core behaviours of

● Solidarity,

● Responsibility,

● Respect,

● Innovation,

● Customer focus,

● Always safe, and

● Optimism

Community Volunteering

Veolia is firmly committed to developing meaningful partnerships within the communities where we live and work. Our employees are at the center of this commitment as our most valuable asset, it is vital that our employees feel valued and proud of where they work.

In 2022/23, the Bendigo team volunteered time and services to participate in Clean Up Australia Day. The local team collected several tandem trailer loads of illegally dumped rubbish for the local bushland surrounding the Bendigo Water treatment plant.

Risk Management

Veolia maintains a risk register that describes identified risks, assesses associated likelihoods and consequences of occurrence, and records actions to control the risks.

In 2023, theAQUAstrategic risk register was reviewed to apply the operational experience of aging condition of asset. The review identified strategic risks to

● Kyneton Clear Water Storage

● Specimen Hill clear water storage

● Bendigo Ozone generators

● Castlemaine Raw water bypass

Mitigation controls are being developed to reduce the risk and ensure timely replacement of assets to ensure the long term security of water production across the AQUAplants and business continuity of the Bendigo operations