INCIDENT MANAGEMENT

Veolia maintains an Incident Management System that details responsibilities in response to various levels of incidents.This system is used continuously during the year to respond and report on incidents. In 2022/23, there were 106 incidents identified and managed through the Veolia system. Over 83% of incidents recorded were classified as Hazard Identification/Near Miss or Insignificant (Early Warning) incidents. The approach allows proactive risk management to prevent the occurrence of major incidents. There was one major incidents reported in 2022/23 relating to the BWTPCWS liner failure.

LeakAt Big Hill Interface Point BP2

Incidentdetails

In September 2022, a leak from the BP2 interface point cabinet was reported to Veolia. Investigations found the source was on the 40mm water supply pipe to the Big Hill interface point BP2. The PVC pipe was cracked and required an isolation of the interface point and Coliban's Big Hill pump station while the pipe was repaired.There was risk of low pressure at the interface during the isolation for repairs.

Immediateactions

Veolia liaised with Coliban Water during the event to fill Big Hill tanks before isolation of the main, to ensure continuity of supply to customers. Leak was repaired with no interruption to customers and insignificant risk categorisation. (Incident 17665374)