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INCIDENT MANAGEMENT
Kyneton Boiled Water Notice
On 12/04/2023, Coliban Water experienced a major water main burst in Kyneton. The burst resulted in the KWTPCWS being emptied in ~2 hours. Veolia undertook corrective actions including
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● Notified Coliban Water of abnormally high flow
● Increased plant flow in an attempt to maintain supply
● Mobilise team for recovery
● Liaise with Service Stream operators - provide information for isolation
● Restart plant with no service water - temporary connection installed
● Additional sampling
● Malmsbury Chlorination
● Tylden tanks isolation and reinstatement
● Pipe scours and air release
The burst caused faults with the KP2 flow meter readings for a 4 day period. Volumes have been manually calculated during this period. Veolia participated in an incident debriefing with Coliban Water to understand the root causes and lessons learnt from the incident. Veolia has also undertaken an internal debriefing to build resilience and continuous improvement into the management and operation of the treatment plants. Key actions include
● Review incident management communications and roles and responsibilities
