CONTRACTUAL REGULATION NOTICES / DEFAULTS

There was one contractual Notices or Defaults issued under theAqua Deed

There were no contractual Notices or Defaults issued under the Superpipe Contract.

ContractualAmendments

The AQUA 2000 contract provides a legally binding contract between Veolia and Coliban Water to ensure the supply of safe drinking water to the public. The 25-year contract has been in-place for 21 years. It is reviewed by Coliban and Veolia and amended, as required, to ensure best practices are maintained for financial and quality systems.

Six practices notes have been developed through the contract

● Practice Note 1;

○ Operational Management Strategy during anAlgal Bloom Event, signed 25 September 2012 (Performance Standard 8)

● Practice Note 2;

○ SupernatantTransfer to McCay Reservoir, signed 17th May 2014 (Performance Standard 8, 24 & 25) - Revised Dec 2021

● Practice Note 3;

○ New Works – to address the financial obligations for plant upgrade projects.

● Practice Note 4;

○ Contractual alleviations during free chlorination signed 18th October 2018

● Practice Note 5;

○ Management of Disinfection By-Products

During ongoing Free Chlorination signed 29thAugust 2019 (under review to include Castlemaine)

● Practice Note 6;Toll abatement

○ Calculation of Reduction inToll signed 18 December 2019

● Practice Note 7;

○ BP7 Interface Point 2020 has been revised and updated datedApril 2023

In 2022/23, Practice notes 4 and 5 were enacted to manage free chlorination at Bendigo, Castlemaine and Kyneton.

Management Systems

Management Systems Safety

Veolia manages theAqua contract in compliance with OHS Management System

ANZ4801 and ISO 45001. In 2022/23, Veolia undertook external and internal audits, risk assessments, site inspections and hazard identification to drive continuous improvement in safety management systems.

Always Safe Framework

The Veolia “Always Safe” Charter focuses on “Responsibility,Accountability and Resilience” to provide guiding principles for the always safe program. The program is about developing good behaviours, beliefs and values to build a safety culture within the organisation.

The framework provides

● Life saving rules as the minimum standards for 12 High risk protocols

● Always safe interactions to encourage safety discussions throughout the business

● Cultural Program to shape the behaviours and actions and decisions

Safety Records

In 2022/23, theAqua and Superpipe contracts reported

● zero LostTime Injury and

● zero MedicalTreatment Injury

Veolia’s commitment has resulted in a strong safety record without any LostTime Injuries (LTI) since 2009.

Management Systems