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CONTRACT DELIVERABLES - GOLDFIELDS SUPERPIPE
Contractualperformance Financials
Payments made to Veolia during 2022/23 are summarized as follows:
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Goldfields Superpipe
Financial payment for the management of the Goldfields Superpipe is determined via the Coliban Water- Central Highlands Water Joint Venture Invoices provide details of
● Operational Services
● Scheduled Services
● Unscheduled Services
● Support Services
● Additional Services
The Coliban Water and Veolia Key Performance Indicators (KPI’s) are developed from the partnership charter, to assess the health of the long term relationship.The key themes are:
A. Trust, Respect and Understanding
B. Sharing long term benefits. Being open minded to new opportunities
C. Prepare, participate and engage in all meetings
D. Truly listen, making sure to accept and hear the other person's point of view
E. Solving the problem through mutual participation - We are in this together.
F. Create shared value by actively fostering innovation
Performance measures are evaluated by Coliban Water and Veolia on a quarterly basis providing timely feedback on partnership achievements and hindering factors. In 2022/23, all measures met the acceptance criteria.
Netpromoter Score
Coliban completed a net promoter survey for the Veolia operations. The survey was conducted by an external consultant to assess and gather feedback on Veolia’s operation, management and innovation performance. Coliban rated Veolia highly in all categories. Veolia appreciate the feedback and strive to continue to provide a value adding service to Coliban Water
