CONTRACTUALPERFORMANCE AQUA

Project Management

Schedule 1 of theAqua deed consists of 36 performance standards covering water quality, quantity and system performance. Transgressions are reported to Coliban Water through Veolia’s early warning and incident reporting system. Monthly reports provide detailed performance against all contractual requirements. MonthlyToll payments are made in accordance with a formula in the Project Deed. Compliance with Performance Standards is summarized in theTables on the following pages.

Veolia reported 100% compliance to eight of the nine performance standards related to system management in 2022/23.

Systems Management

These include Health & Safety, Quality Systems, Environment, Complaints, and Raw water acceptance, Noise and Waste Products and Water Losses.

Anon-compliance was reported against Performance Standard 2: Maintenance in February 2023 relating to the failure of the Bendigo Clear water storage liner

25 parameters are monitored within the treatment processes at each of Bendigo, Castlemaine and Kyneton WaterTreatment Plants to enable compliance with 18 Performance Standards to be determined.

Process Monitoring

Delivery Point Monitoring

Compliance was achieved for all performance standards.

Compliance with Performance Standard 9 – Particles at each SP5, has been suspended since January 2016, following the installation of improved turbidity meters and the re-enactment of performance standard 7a- turbidity at each SP4.

Treated water is supplied to Coliban Water through fourteen delivery points.Ten parameters are monitored at various delivery points in each of the Bendigo, Castlemaine and Kyneton systems to enable compliance with Performance Standards to be monitored.

Compliance was achieved for all performance standards.

Planned events resulted in the alleviation of several performance standards in 2022/23. The events were undertaken to provide long term water quality and security to the regions.

Activities included

● Free Chlorination at Bendigo and Castlemaine, managed in accordance to Practice note 004

● Ongoing Free chlorination at Kyneton, managed in accordance to Practice note 005