Business Venture - June 2012 by ventureguelph

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Visit the City’s website and you’ll notice the Sleeman Centre marketed as an ideal place to host concerts, sporting and family events, trade shows and conferences.Yet, over the years the arena has become more of a community recreation centre than a premiere location for sports and entertainment. Home to the Guelph Storm the facility hosts 34 regular season games, three exhibition games and up to four playoff games. Add practices to those numbers and the Guelph Storm has 198 bookings per year at the Centre. What is the arena being used for the rest of the time? Private rentals aren’t listed on the website, only events where tickets can be purchased. So far on the summer schedule the only listing is the Royal City Roller Girls. In 2010 only six special events were booked in the arena, accounting for 140 hours. However, Storm games, the Junior B Hurricanes, figure skating, public skating and other ice events accounted for 421 bookings and over 3,000 hours of usage. With similar usage in 2011–averaged out, the arena was used 8 ½ hours per day, every day of the year. “The Sleeman Centre is heavily used,” says Colleen Clack, General Manager of Culture and Tourism.“As a rental facility we do as many booking as we can. It is very rare that we turn down a booking. We don’t currently have the resources to actively promote the facility for larger events, however we do respond to all incoming inquiries from promoters who represent those artists that want to come here.” “The Sleeman Centre was built for big events, but somehow it has shifted to a recreation centre instead of the sports and entertainment centre it was built as,” says Marty Williams, Executive Director for Downtown Guelph.“This is an asset to the City and the downtown, which isn’t being used to its fullest potential.” “It is important that there is a balance of what works for everyone,” adds Clack.“For every resident who wants the Sleeman Centre to be used more for large events, there is a parent with a child skating at the Centre and their main concern is having fewer events to conflict with the ice time for their child.” “Plus, we have a contract with the Storm,

so if we book the surface during their practices, we have to compensate the team at another ice surface in the city. Ultimately that displaces someone else, be it hockey or figure skating. There is no question that the demand for additional ice time is there,” continues Clack.“We have been clear on recognizing that need. It is all a matter of how it can be financially accommodated.” “As for summer events, it is not uncommon to have a ‘dark’ period during the summer months in the River Run Centre and the Sleeman Centre, when people are often attending outdoor venues.” Looking to other facilities in the area including the KW Auditorium, Bingeman Park, The Centre in the Square, The Hershey Centre in Mississauga, and John Labatt’s Centre in London–there seems to be no shortage of events. London alone books over 220 large events a year. “Yes there are other events that could be coming here, however, we have a lot of immediate competition in the market place. There are only so many times and places that a band can stop and still draw a crowd,” says Rich Grau, Facility Manager for Sleeman Centre.“Guelph will never hold as many events as a location like

London which is in a stand alone market, perfectly positioned between Detroit and Toronto.” With 5000 seats it seems the downtown facility falls into a narrow window for what space is required for an event. With 800 seats, the River Run works for the theatre style tours, larger events often go to the KW Aud which holds 2000 more people than the Sleeman Centre, plus they own their own stage. When it comes to the middle ground, the facility that often fits the requirements is The Centre in the Square with 2300 seats. “Whether it be a trade show or musical entertainment, some productions just simply need a larger surface to accommodate the event,” says Grau.“There will always be challenges with the size of the Centre and it isn’t something that can be changed.” “We are on the large promoters circuit, they know we exist, and they contact us when our venue fits their needs. We simply don’t always fit the need within this market share,” adds Gau.“The best way to encourage promoters to return is to make sure they have a fantastic time when in Guelph and not leave them with any bad experiences; so far we have been very successful at that.” “To have the facility used more with other

by Heather Grummett

larger events, we would have to become the promoter and seek out entertainers,” states Clack.“This carries a large financial risk. Council would need to authorize an amount of money to be put towards attaining and running those events.” There is a daily cost to run the facility including staff and security–rental rates are based on these hard costs with much of the City’s revenue coming from food and beverage sales. When booking the facility there is a financial risk if not enough tickets are sold. When a promoter books a facility, the risk falls on them, if the City acts as the promoter the risk falls back to the City. As the promoter booking a large entertainer, you are looking at $100,000 off the top just to pay the artist, then another $20,000 to $30,000 in building costs. That doesn’t include lighting and special effects costs which could be minimal–just a chair and a microphone–or it could be another $20,000 for lighting and TV monitors; it depends on the show as to what is required. “It’s a tough market and not all shows will sell out,” adds Clack.“Some shows we will not make money on, with any facility you hope to do very well on some and have it all balance out.” If not enough tickets are - cont’d page 5

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Business and Personal Finance Stay at home spouses need insurance too by John Moran A recent article published by Golda Brown caught my eye and I would like to share the information with you in my column this month. Many spouses who don’t earn a paycheque think that insurance of any kind is a waste of money. Yet if this partner dies, the working spouse will be forced to cover both funeral costs and many new expenses. The sentiment that insuring the at home mom is not necessary, exists because the value of what she is really worth is often under estimated. In fact, a 2011 Salary.com survey determined that the average stay at home spouse “earns” $115,000 a year. This is based on a typical workweek of 96.6 hours and includes duties such as daycare, chef, household CEO, chauffer, janitor, PC operator, facilities manager and usually more. It is

obvious then that some forms of insurance are definitely required to ensure that the surviving spouse can afford to properly care for his\her family in the manner they have grown to expect. So what can be done? Medium term protection is readily available in affordable twenty-year term plans, which will provide protection until the children are almost grown. At some point one might consider the purchase of permanent insurance especially if leaving a legacy is important. Remember, insurance is never a one- time need, as life doesn’t stand still. Unfortunately, non-working spouses don’t qualify for disability insurance but they can purchase critical illness coverage (CI). A parent will naturally worry about who will look after the children after he/she dies, but

what if the parent contracts an illness that prevents him/her from looking after the household either temporarily or permanently? CI insurance will provide a lump sum tax-free payment upon diagnosis of the condition to ensure the necessary funds are available at this time of need. The importance of a combination of life insurance and CI coverage for the non -working spouse cannot be underestimated and should be an integral part of the financial planning for the family unit. John Moran BA, EPC, President of Lyon Financial Services, 1-877-ONE-LYON (663-5966) or 519-766-0001 jmoran@lyonfinancial.ca.

CFIB takes Ontario Government to task over hydro break for big business The Ontario government is introducing the Industrial Electricity Incentive Program to create new jobs in the industrial sector. By January 2013, eligible companies could qualify for a reduced electricity rate if they create new jobs and bring new investment to Ontario. The Northern Industrial Electricity Rate Program focuses on companies in forestry, mining, and steel production, and provides electricity price rebates of two cents per kilowatt-hour to qualifying large industrial facilities that commit to an electricity efficiency and sustainability plan. On average this would reduce industrial electricity prices by about 25 per cent, based on 2009 levels. In response to the recent announcement by the Energy Minister to give large, industrial companies a break on their hydro prices, Canadian Federation of Independent business sent the following response in support of Ontario’s small business sector. June 13,2012 Hon.Christopher Bentley Minister of Energy Dear Minister Bentley: We read with interest your announcement yesterday regarding a new program that will give large,industrial companies a break on their hydro rates.In unveiling the Industrial Electricity Incentive,you said the program will help these companies to grow and compete in the marketplace. Let us start by saying that we think you should be commended for your on-going efforts to reduce the impact of rising

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International Co-op Day Saturday, July 7, 2012

Marking the 2012 InternationalYear of the Co-operatives,the Guelph Co-operative Network is organizing the International Day of Co-operatives,in Market Square downtown Guelph. Celebrate local co-ops and credit unions with displays,children’s activities,entertainment, music and more.Visit the co-op display at the Guelph Civic Museum.

hydro prices on consumers and the provincial economy.In our recent meeting,we were encouraged by your commitment to work with us to also alleviate the burden on the province’s job creating small businesses. That being said,there was no mention of helping our sector in your announcement,even though rising hydro prices are chipping away at their ability to grow and compete in the marketplace too. In fact,when we met with you,we highlighted the urgent need for a long-term solution to address the 92 per cent of small companies unable to shift their consumption under the province’s new Time-of-Use (TOU) system.While TOU has been trumpeted as a means to help businesses to conserve and save on their hydro bill,the cold,hard reality is that consumers aren’t going to shop for a sofa or want burgers and fries at 3a.m.While TOU may work for others,small business owners should not be penalized for serving their customers when they want to be served. In light of your announcement,and the puzzling omission about our members’concerns,we would appreciate clarity around your plans to help the small business sector with their hydro bills,too. Sincerely, Original signed by: Satinder Chera Vice President, Ontario Plamen Petkov Director of Provincial Affairs, Ontario

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Guelph Campus Co-op–one of Guelph’s oldest co-operatives by Heather Grummett

by Michael Henley

A century ago in rural areas across the country, co-operatives were a very natural and excepted way of doing business. So young students coming to Guelph to attend The Ontario Agricultural College created the Guelph Campus Co-op. Started in 1913, it was owned and controlled by students, for students, and that model has continued to expand and thrive into the multifaceted organization it is today. Opening the first bookstore on campus, today Co-op members continue to benefit from the full service location, offering both new and used textbooks for all courses and additional stock to students, for lower prices. The Campus Co-op also operates student lodging houses and apartment buildings close to campus and below conventional market rates. The organization also owns and rents out a commercial plaza property adjacent to the Campus Co-op students in front of a University which now sports a solar photovoltaic array. solar project. (Photo by Peter Miller, Recognizing the affordable housing challenges faced by supplied) individuals with accessibility issues, the Campus Co-op partnered with the Central Student’s Association to create accessible and affordable lodging accommodations close to the University campus. In 2007, extensive renovations were undertaken to the Co-op's 7 College Ave. lodging house across from campus, to provide students with a fully accessible home. Outfitted with wheelchair ramps at both entrances, the building also features an elevator and barrier free appliances and bathrooms. Pursuing environmental efficiencies whenever possible, the renovated house includes hot water heated by solar collectors, rainwater harvesting for laundry, grey water for toilet usage, energy-efficient appliances and lighting, plus a green roof. The Co-op also continues to provide energy efficient retrofits to all their other housing locations and has installed extensive hot water and photovoltaic solar panels on several of their buildings. With 4500 student members, a full-time staff of nine operates the Co-op with a Board of Directors made up of students and alumni. As the Guelph Campus Co-op gets ready to celebrate their 100th anniversary, they continue to strive to serve students, not make big profits, in all their endeavors.

When a corporation is formed that involves two or more shareholders, the shareholders of the corporation frequently enter into an agreement to define the business relationship between some or each of them as shareholders. Such an agreement is called a Shareholders’ Agreement. If the agreement is between all of the shareholders of the corporation, the agreement is generally referred to as a Unanimous Shareholders’ Agreement. While there are many topics in a Shareholders’ Agreement that may be addressed in the corporation's Articles of Incorporation, there are reasons where it is preferable to address those issues in a separate Shareholders’ Agreement. One main reason is that the Articles of Incorporation are public documents while a Shareholders’ Agreement is generally private as between the parties to that agreement. A Shareholders’ Agreement generally operates to change, clarify or elaborate upon the rights of the parties to that agreement under statute or common law. The purpose behind entering into a Shareholders’ Agreement is to manage or avoid shareholder disputes and to provide mechanisms for addressing them as they arise. When considering a Shareholders’ Agreement, there are two areas where disputes typically arise between shareholders: 1. The direction and management of the corporation; and 2. The means by which the shareholders may exit from the corporation (and liquidate their investment.

The affairs of a corporation are typically managed by the board of directors. In a closely held corporation, minority shareholders may not be adequately protected by a board composed only of representatives of the majority. Shareholders may want to ensure that their interests are represented and that no one shareholder or group can exert undue influence on the direction of affairs of the corporation. A Shareholders’ Agreement can be drafted to address this. Should there be a dispute among shareholders, sometimes the only means of solving a dispute is for a shareholder to exit the corporation. Exit mechanisms and procedures are a critical part of a Shareholder Agreement. There are many forms of exit procedures which can be provided for in a Shareholders’ Agreement such as buy-sell (shotgun) provisions, right of first refusal, right of first offer, a put/call, and provisions upon the death or incapacity of a shareholder. There are several other important provisions that should be considered in a Shareholders’ Agreement and it is always advisable to seek assistance of a lawyer with experience in this area. Michael Henley, Miller Thomson LLP, 519-780-4649 or mhenley@millerthomson.com

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Over the next four issues Business Venture will continue to profile a local co-operative within our community, to celebrate the United Nations declaration of

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VENTURE GUELPH PUBLICATIONS LTD. Business Venture 19 years in 2012!

Sleeman Centre - continued from page 1

Publisher’s message

If you are a company looking to do Welcome to our latest issue of Business owner of Starberry Café, now located on business with other businesses, choosing Venture. June being Senior’s month I would the corner of Norfolk St. and Paisley Rd. He Business Venture is a great choice–if you are like to bring attention to an article in our recently began saving the tips from the café a person who likes to read local business summer issue of the Activity and Events to donate to the Uganda project. See page 9. news, success stories, or look for local Guide about an inspirational couple, Bruce Recently we enhanced our distribution business to support, look no further! and Lorraine MacPherson, who are bring- for Business Venture. We continue to deliver Our next issue is distributed in ing hope to children in Uganda, Africa. to all registered businesses via Canada Post September. Having visited Uganda three times since in Guelph, Fergus, Elora and Rockwood; a 2008, they are raising funds to rebuild the door-to-door distribution of selected areas Have a great summer. Nyondo Demonstration Primary School, in Guelph, 60 pick-up locations throughout while working to improve the lives of over the city and now you can pick-up and read Mike Baker, Publisher Venture Guelph 1600 children. Read more about the project a copy at over 200 waiting areas (medical in our online publication at Publications Ltd. offices etc.) in the area. It can be viewed www.ventureguelph.ca online at www.ventureguelph.ca or on our Guelph, Ontario The passion Bruce and Lorraine hold for Venture Guelph Facebook page. venture@golden.net the project is contagious. My hat’s off to the

Knapp’s Country Market–committed to bringing you the best Open year round, Knapp’s Country Market has been a member of the Guelph community since 2003. In 1998 a small farm was purchased by Roger Knapp, which he transformed into a 1200 square foot country market and bakery in 2003. Seeing a growing demand for a larger space, several years later the market was transformed in to the 10,000 square foot market and restaurant you see today. The expanded market not only provides local products to customers, the market itself was built from the ground up using local materials. Knapp’s Country Market, which still includes a bakery, now features lakeside dining, an ice cream parlour, local fruit and produce, local meats and dairy, natural and gluten free products, and children’s play area. Located at 8076 Wellington Road 124, Knapp’s Country Market is now featuring a beer and wine list in their dining room, which can be found on the website under the “Home Style Menu” listing. Committed to supporting the local economy, a wide variety of local products and ingredients are used in the restaurant. ventureguelph.ca

business to business | homes and lifestyles

Also on the property is Knapp’s Nursery–full of flowers, herbs, vegetable plants and hanging baskets that were all harvested on the property to ensure that they are locally grown and will thrive in your garden at home. Knapp’s Nursery features many exotic and unique plants, which are not native to this region. Make Knapp’s Country Market part of your family by buying local and buying fresh. For more information call 519-824-4222 or visit www.knappscountrymarket.com (Supplied photo)

2012–The opinions and stories that appear in the columns of Business Venture are for information purposes only. Statements and opinions within the pages of Business Venture are those of the writers and do not necessarily represent those of the publisher, advertisers or Venture Guelph Publications Ltd.

519-824-1595 email: venture@golden.net website: www.ventureguelph.ca 2 Quebec Street unit 232 Guelph Ontario This issue: 12 pages and NO inserts.

sold at the Sleeman Centre the risk is much higher than an event at the River Run Centre, which may lose $5000 on a particular show. At the Sleeman Centre a show that is not successful, could quickly equal a loss of $200,000. Facility Managers recently turned down a large high profile sporting event, which on the surface they were very excited to book. After contacting other facilities which had previously hosted the event, it was found that many places lost money on the event. Having to guarantee $150,000 to bring the show in, then hoping to sell enough tickets to cover the expense, it was decided to turn down the event. “It isn’t that we don’t want to bring larger events to downtown,” says Clack.“There is a lot of thought that needs to go into the benefits verses the impact on the community from a financial stand point, and also from an community access stand point.” It is in the City’s work plan for 2014 to look at the operating model of both the Sleeman Centre and the River Run Centre and to look at the revenue, how the facility could be used differently, and discuss whether the financial risk is worth it. Four big name concerts are currently on the hold for the fall of 2012; facility managers are just awaiting confirmation from the promoters. OFSAA Wrestling Championships come to the Sleeman Centre in March of 2013. The four-day event will bring an expected 2000 competitors to downtown plus spectators. “We need to find a way to solve whatever problems surround the renting out of the Centre and start using it as it was intended, therefore encouraging economic activity in the City,” says Williams.“It could be, and should be, a big draw for Guelph and the downtown. If it was bringing in more money the City could then afford to do other projects.” “Right now the demand for ice time is higher than the City surfaces allow, so the Sleeman Centre is being used for that purpose. By not using it for what it was intended, the City is continuing to lose out on its potential value.”

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Getting to know Guelph business Do we know you? Last summer, the Guelph Chamber of Commerce, City of Guelph, and University of Guelph collaborated to research and compile a print and online directory of over 2000 businesses in Guelph. This summer we are refining our search to find 1500 more businesses in Guelph as a part of our Connect Guelph project. The printed directory is distributed by the Guelph Chamber of Commerce and by the City’s Economic Development Department, and used at trade shows by the University of Guelph and the City of Guelph under the “Grow Guelph” banner. The online directory is found at www.guelphchamber.com under the Find Business Directory tab. If your business is not listed, listing it is free, and can be done by completing the online form in a few minutes. This fall we will be printing the 2013 Guelph Connect Business Directory. Our goal is to help local businesses to connect with each other. “The more we do together the happier we’ll be!” The Chamber of Commerce has described “the multiplier effect”, which shows money earned and spent within Guelph provides more jobs as money pays for more products and services to earn more money to pay for more products and services in our local economy.

Phone books have their place for local listings, and online search engines do as well for world-wide listings. But if you want to search a local directory using key Lloyd Longfield words, or carry a directory organized by business category; the Guelph Business Directory is the tool you need. Check it out: go online to the Chamber’s homepage and click on Find Business Directory. Type in any key word you want and any business using that word in its description will appear in the search result. Or type in a business name and an alphabetic listing will pop up showing contact information. Guelph Chamber members also provide an extended description and map to their business, and any member to member discounts offered. Whether you are an artist, a not for profit association, a manufacturer or a downtown retailer– we want people to find you when they need you. So get connected. We want to know you.

Upcoming Events Guelph Business Circles Jun 13, 2012

Guelph Awards of Excellence Gala Jun 28, 2012

Chamber Pub Night - Holiday Inn Guelph Hotel & Conference Centre GCC 2012 Golf Tournament Jun 18, 2012 Sept. 6, 2012 Business After 5 - Guelph Civic Museum Jun 26, 2012

For more information on these and other events please visit www.guelphchamber.com

Member Profile–RKD Web Studios What started as a small web development company 16 years ago has now grown into a full service digital marketing solutions enterprise. RKD has worked with an assortment of local businesses and organizations to help them achieve their marketing objectives to put them on the map in Guelph and beyond. Following technology trends, a sister company Speakfeel has branched off to specialize in mobile applications development. More recently RKD has launched Zero In, a digital marketing division dedicated to online advertising. RKD prides itself in anticipating and embracing change that will allow it to remain competitive and adapt to serve their clients to the best ability possible. With the help of homegrown talent and creativity, RKD is able to do business in a global market from a local level. RKD Web Studios Inc. 100 Stone Road West, Suite 305 Guelph, ON N1G 5L3 Phone: (519) 767-3267 Toll Free: (866) 574-1355 Fax: (519) 341-4679 www.rkd.ca

Classroom to boardroom: How international marketing students earn their way to experiential learning opportunities in Brazil “You can tell they have salespeople on their team.” That was what Martin Stocker, president of Metalumen Manufacturing Inc., a Guelph-based lighting systems company, said about the team of students who made the best business pitch during the Bridges to International Practice Competition on April 2. Not only did the students win over the competition’s judges, including Stocker, but they also won a trip to Brazil, sponsored by Metalumen, to put their skills into practice. The team visited Brazil in May. As part of the international marketing course, offered by the Department of Marketing and Consumer Studies, students had the option of developing a business plan for Metalumen’s expansion into Brazil. Stocker gave the students a mandate at the beginning of the term, which became their term project. When Prof. Sylvain Charlebois, the course instructor, started looking for a corporate partner for the course, he asked for recommendations from the Guelph Chamber of Commerce. Metalumen was on the list.“This particular program depends on two things: hard-working students and a very good corporate partner,” said Charlebois.“I just felt during our first meeting that Metalumen was the right partner for the course.” Stocker said he was impressed by the students’ ideas and professionalism.“We’re going to use those ideas for examining other markets as well. It’s important to have that broadening of horizons. Far too often, you get into groupthink. Exercises like this allow us to get away from that. My strategies have certainly changed because of the ideas that have been presented to us.” It was a very productive trip in Brazil which was promptly followed by a report submitted to Metalumen.

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Smitten Apparel – Small business making a big contribution to community As a consignment store, the main idea behind Smitten Apparel is already well rooted in a strong sense of community. It’s a place where neighbours, strangers, locals and outsiders can meet and exchange their used but lively items for another’s. It’s a win-win for so many sides of the story–the style-conscious consigner, the budget conscious shopper–even the environment benefits from this friendly type of reducing, reusing and recycling. Since first opening in the summer of 2009, Smitten Apparel’s passionate owner, Holly Mastrogiacomo, has had a very clear vision of how her store would be different. In addition to offering brand name, fashion-forward looks at excellent consignment prices, the Smitten team would also focus on helping each and every client discover the pieces and accessories that would best flatter their inner and outer person. Plus, as a young mother herself, Holly wanted all of this to happen in a bright and inspiring boutique environment that would remain convenient and child-friendly at the same. Smitten has also partnered with Second Chance Employment by donating a complete outfit to each client as they enter the job interview part of the process. As well, many prom and graduation dresses have been donated through local schools to young girls in the community who otherwise wouldn’t be able to afford one. Holly has been quoted as saying,“Community is very important to me, and I want to help out any way I can.” It’s very clear this isn’t simply a statement but rather a strongly enforced personal and professional mandate that is lived out to the fullest each and every day regardless of recognition.

Hounds on Holiday – A unique business idea Hounds On Holiday is a unique service that has filled a niche in providing pet parents “peace of mind” while apart from those most dear to them, and most vulnerable. It offers convenience through a pickup and delivery service, holiday photos of their pet, daily diary of their pet’s holiday; update messages and photos emailed to pet owners while on vacation. The service offers pre-screening host families with full photo profiles of themselves and their home environments, and provides opportunities to prospective clients to speak with clients who have previously used the families for their own dogs. Hounds On Holiday also offers continuity and familiarity to pets by providing an opportunity for pets to be matched to the same host families on repeat visits. Hounds On Holiday was born in the midst of a challenging economic climate, and has very quickly and consistently progressed into a thriving business that services clients locally and from neighbouring cities within approximately a 100 mile radius. Hounds On Holiday is committed and dedicated to providing a safe, loving and enjoyable holiday for every pet that is placed in its care. As the service continues to gain popularity from host families and clients, Hounds On Holiday will ultimately move forward with plans to either license or franchise Hounds On Holiday in other areas across Ontario, and possibly Canada. Hounds On Holiday is already engaged in preliminary discussions with respect to developing a franchise package.

Upcoming CMA Information Sessions Guelph Chamber of Commerce April 20, 10:00 am – 11:00 am May 18, 10:00 am – 11:00 am June 18, 3:30 pm – 4:30 pm To register, please visit http://forms.cma-ontario.org/infosessions/ To learn more about the CMA designation contact: Dana Gies, MBA, CMA at dgies@cmaontario.org or visit www.becomeacma.com.

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Monthly RoundTable 3rd Wednesday each month, 6:30 pm - 8:00 pm Next meeting: July 18, 3rd Floor, 111 Farquhar St. questions from floor Goals: Discuss your challenges in business, con• Large group gathering with short summary of necting to local support and learning how others best ideas from each table have dealt with similar issues. The objective is to: • Increase sales revenue and profits for your busi- Success story: The Achievement Centre from ness startup to success • Give small businesses a face to face resource for Business topics for discussion: Email timely, relevant responses to their needs questions to liversen@productivity4u.com • Increase business to business connections to contribute to local economy Sessions are driven by attendees based on their • Increase social connections between Guelph busi- interests and needs. Facilitators will guide discusness people sion of questions posed, and share their general Hosted by: Guelph Chamber of Commerce expertise where appropriate. Hosted for: Guelph Small Business Community Fees: Free to Chamber members. First meeting complimentary for non-members. Format: • Short success story from local business • Mentor/facilitator led table discussions based

CMA sells prosperity Guelph is a prosperous community poised for continued growth and success. Thanks to the diversity of its economy, Guelph has one of the lowest unemployment rates in the country, and is the fifth fastest growing city in Canada with a population growth rate of about 2 per cent per year. Certified Management Accountants (CMAs) represent a community of strategic management professionals with accounting expertise who create a foundation for success–for entrepreneurs, employers and internationally educated professionals alike. CMAs are professionals who provide leadership, innovation and an integrating perspective to organizations of all sizes in all sectors of the economy. Certified Management Accountants of Ontario awards the CMA designation to qualified professionals, and is more than 25,000 members strong across the province. Founded in 1941, CMA Ontario celebrated its 70th anniversary last year and has been a member of the Guelph Chamber since 2004. Its foundation in strategic business management and accounting makes CMA the designation of choice not only for management professionals, but also entrepreneurs who want to drive their businesses forward. “The CMA designation improved my critical thinking skills and financial prowess–two key skills for every entrepreneur,” says Samantha Hurwitz, CMA, CHRP. Samantha is the founding partner of FlipSkills, a leading strategic HR consulting firm based Guelph region.“It has given me the confidence to make bold and informed choices for my business. The result? Outstanding growth and an improved bottom line.” To request an information session for employees onsite or to learn more about the CMA designation contact Dana Gies, MBA, CMA at dgies@cmaontario.org or visit www.becomeacma.com.

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35th Norm Jary ARC Industries Golf Tournament The Norm Jary ARC Industries Golf Tournament in Guelph is one of the oldest BENEFIT golf tournaments in Canada. On July 9, 2012 it reaches a milestone, celebrating its 35th anniversary and a great history. ...it has raised more than 700 thousand dollars for Community Living Guelph Wellington. ...it has improved the quality of life for the intellectually challenged by helping with capital projects and program improvements. ...it has provided a better understanding of the needs and challenges faced by those with intellectual difficulties. The golf tournament now chaired by Jim Scannel is held at Cutten Fields and is sponsored by the Bank of Montreal. It bears the name of Guelph’s longest serving mayor, Norm Jary, who served as Guelph mayor for almost 16 years. He was also the news and sports director for Guelph’s radio station CJOY. Norm was approached in 1977 and asked to host a golf

tournament to assist the intellectually challenged. He readily lent his name to the annual event. Norm refers to this as a BENEFIT golf tournament, not a CHARITY tournament stating,“The clients at Community Living aren’t looking for a hand out, rather they appreciate a hand up.” That is what this tournament has provided for 35 years–a hand up. The four-man team tournament is a two-man best ball tournament with two scores counting on each hole. This gives ordinary golfers a chance to have their scores count. The tournament is noted for a great prize table and the entry fee provides for a power cart, lunch and the Cutten Fields buffet for dinner. Application forms are available at the Cutten Fields pro shop. For more information please contact Chris Clark at 519-824-7147x256.

Local business collects tips for charity Our summer issue of the Activity and Events Guide featured an article on an inspiring Guelph couple that are bringing hope to children in Uganda,Africa. Having visited Uganda three times since 2008,Bruce and Lorraine MacPherson have raised funds with the support of the Rotary Club of Guelph-Trillium,the Rotary Club of Guelph,plus friends and individual donors,to rebuild Nyondo Demonstration Primary School. The school,constructed in 1910,has over 1600 children, with up to 100 students per class,plus the school helps orphaned and deaf mute children.Located in a very poor area,there are not proper funds available to provide upkeep to the school. When local business owner,Bonggi Baik learned of the MacPhersons project he wanted to do something to contribute. He and his wife Hyesim Lee,own Starberry Café, offering specialty coffee,homemade gelato,sandwiches and more.They recently moved the café from 130 Silvercreek Pkwy N,to the corner of Norfolk Street and Paisley Road. Being a small business owner Baik didn’t have the big budget for donations that a larger corporation may have.

by Heather Grummett

When he opened at the new location,he decided proceeds from the tip jar would go towards the Uganda project. After opening in the middle of May,within 2 ½ weeks he called Lorraine with a donation–the café had already raised $375 in tips. Baik hopes in the future to be able to personally sponsor some of the students,to help them continue their education. In Uganda government funding for schooling is only provided until Grade 7.Until then the café owners and staff intend to keep collecting their tips for the primary school. “My mission is to help them however I can,” says Bonggi Baik.“My hope is that people will begin to adopt giving into their business model.It is important; even small businesses can do something to give back,whether to the community or to the world.” Each time the MacPhersons return to Africa,they pay for their own flight,accommodations and expenses.Giving generously of their time,money and hearts,it is important to them that 100% of the funds raised go directly to improving the conditions for the children. ReadmoreActivity&EventGuide www.ventureguelph.ca

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Impact the lives of local children by Peter Thurley

Embracing diversity at Our Lady Of Lourdes by Vince Campolongo, Lourdes Vice Principal, and Alison Hargreaves, ELL Resource Teacher Our Lady of Lourdes Catholic High School in Guelph is committed to supporting high quality learning in a faith-based environment while giving students the opportunity to choose programs that suit their skills, interests, and abilities. Our school is now home to students from many different backgrounds, which has enriched the experiences of all within the community. Diversity in schools means that many students arrive as English Language Learners–that is students who are learning the language of instruction at the same time they are learning the curriculum. Over the past year, the number of English Language Learners has increased by over 150%! These new students have arrived from 14 countries spread over six continents and speak a multitude of languages and have a variety of religious affiliations.

To support greater student needs, the curriculum in English as a Second Language and English Literacy Development Grades 9-12 has been developed by the Ministry of Education to ensure that English Language Learners have the maximum opportunity to become proficient in English and achieve high levels of success. The English as a Second Language classes offered at Our Lady of Lourdes have a low student to teacher ratio. Students have many opportunities for one-onone and small group instruction in English, as well as additional support in content areas. In these courses, students are supported in their ability to: use English to communicate effectively; use English to achieve academically; take charge of their own learning, independently and in groups; select and use learning strategies, and integrate confidently into mainstream courses.

Hike for Hospice–an incredible success Over 200 walkers turned out on June 3 to support Hike for Hospice at the Ignatius Jesuit Centre. Hikers could choose between three different routes ranging from 1 to 5 km. Events included a Children's Play area, a Village Fair of local vendors, and a delicious lunch buffet. Over $48, 000 was raised to support Hospice Wellington– the volunteer supported organization offers exceptional care to people living with the challenges of a life-limiting illness or loss. Hospice Wellington is dedicated to supporting living every day to the fullest with dignity and meaning. All of the services are offered at no cost to the individual thanks to the generosity of donors, government funding and the support of community partners in Guelph and Wellington County. Hospice Wellington would like to thank all the loyal and devoted sponsors as well as all the incredible attendees. (Supplied photo)

As a result of purposeful, flexible programming designed to meet the needs of all students, English Language Learners benefit from having a specific, supportive program combined with opportunities to integrate into mainstream courses. Every student’s balance in these areas is determined by their individual profile, which is built around their academic, emotional, social and language strengths. As an inclusive, open access high school community, Our Lady of Lourdes welcomes students regardless of their faith affiliation or cultural background. It is this diversity that provides the rich mosaic that defines this school’s unique culture. Please call the school at 519 836-2170 or visit our website at www.lourdeschs.com for additional information.

Improving the health of your business for over 33 years by Heather Grummett Occupational Health Specialists since 1979, WellServe Health Care Management provides services to help clients become more efficient and profitable through improved employee health, attendance, and productivity. Custom tailored programs can provide benefits through Physician and Nursing Services, Disability Case Management, Compliance Services, HR Support Resources, and Wellness Initiatives. With over 50 nurses and four physicians throughout South Western Ontario, nursing services works on-site with HR teams to assess employee health. Health specialists create return to work plans for injured employees and works with the company to find the employee meaningful work while they are on the way to recovery. Services also range to include Functional Abilities Evaluations, Physical Demands Analysis, Ergonomic Assessments, and Pre-placement Medicals. WellServe can help you to understand and become compliant with the Provincial and Federal Occupational Health and Safety Laws that affect your business. The designated substances program monitors employees who work with hazardous chemicals. Health specialists provide medical assessments as necessary, to be compliant with the Ministry of Labour. On-site vision screening, audiometric testing and pulmonary function testing, can also be provided for employees. Wellness initiatives provide annual flu clinics, blood pressure clinics, and various health related lunch and learn programs. With offices in Guelph and Cambridge,as well as mobile health teams,WellServe provides services across South Western Ontario.Working with all sectors,and with companies of any size,WellServe recognizes that employees are the number one asset in business.

While most enjoy the opportunities that our community has to offer, there are children in our schools who go to class hungry. This affects a student’s physical health, and also robs them of the ability to concentrate in class and succeed in school. A study commissioned by the Toronto District School Board discovered that 78 per cent of students who ate breakfast at school most days were on track to graduate, compared to 61 per cent who ate breakfast on a few days or not at all. We know that education is a key factor in breaking the cycle of poverty. When a Food and Friends student nutrition program provides nutritious food to students, they’re providing much more than food. They’re providing a future for the children of Guelph, Wellington and Dufferin. A future without poverty. A future without hunger. I spend my time meeting with business leaders across all communities served by Food and Friends. I heard concerns about the future of our community, and a genuine desire to give back. The Children’s Foundation of Guelph and Wellington has developed a special way for businesses large and small to support the many students who would rather focus on their studies than on their empty tummies. The Adopt-A-Program Partnership provides the opportunity for individual organizations, businesses, or faith communities to ‘adopt’ a Food and Friends program. By providing a sustained financial gift, you make a real impact on the lives of children across Guelph, Wellington and Dufferin. When you walk into your office each day knowing that you and your team have collectively provided 7,692 breakfasts for local students who wouldn’t otherwise have eaten, you know you’ve made a difference! Peter Thurley, Development Coordinator, Food and Friends, for The Children’s Foundation of Guelph and Wellington. 519-826-9551 x 27 or peter@childrensfoundation.org

Educating for Life WellServe offers WellServe off ffe ers a full full suite suite of services services ranging ranging from from Medical Medical Assessment, Assessment, Treatment Treatment and C Case ase M Management, anag gement, tto o Prevention Compliance. Our become more profitable P revention and C om mpliance. O ur services services help corporate corporate clients clients bec ome mor m e efficient efficient and pr ofitablle through through improved productivity. impr oved employee employee health, attendance attendance and p roductivity. With over three decades multi-sector Occupational Health Medicine, WellServe earned W ith o ver thr ee dec cades of multi-sec tor eexperience xperienc i e in O ccupational Healt th and M edicine, W ellServe has ear ned the and individuals that trust of the many many companies companies o that have have been served. served.

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June 2012 page 9

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VENTURE GUELPH PUBLICATIONS LTD. Business Venture 19 years in 2012!

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Business to Business

Profiles, Technology, Legal, News & Announcements

Consider the rewarding experience of mentoring As I approach my tenth year as a Consultant, I have been reflecting on how fortunate I am to have had the opportunity to work with many talented and knowledgeable leaders. Without their influence and guidance, I would not be where I am today. I have come to the realization that leaders, indeed, play a significant role in the lives of their employees and have a significant impact, not only on their growth and development, but the impression they leave with that

employee about how they were guided and cared for. In my volunteering efforts, with the Guelph & District Human Resources Professionals Association, over the past seven years, I have had the privilege of mentoring other Human Resources professionals, informally, and formally through their Mentorship program. In the beginning, I didn’t feel prepared for the responsibility of guiding another individual through their career, answering every question, and having to

Guelph’s best kept secret The Guelph Chamber of Commerce recently appointed Bensol Consulting Inc. as their new, local advisor for the national Chambers of Commerce Group Insurance plan. The plan was first developed in 1970 as individuals moved under one umbrella to create a larger association group benefit program. The philosophy that has driven the development of the plan since its inception 42 years ago hasn’t changed: providing affordable, competitive, secure benefits to employees of small businesses. It’s no secret that offering a benefit plan makes good business sense. It’s a great tool to help attract and retain good people; it can lower employee turnover thus reducing the cost of hiring and retraining new staff; and, it can improve morale and increase productivity. So why is it that so few Guelph Chamber members participate in the Chambers of Commerce Benefit plan? The Chamber plan is specifically designed for small business, which makes up the majority of the Guelph Chamber membership. It’s available to all industries, including the not-for-profit sector. While most insurance companies require a minimum of three employ-

by Michele Mactaggart

ees to qualify for coverage, the Chamber plan can be offered to firms with as few as one employee. One of the most important features of the plan is rate stability. Rates that fluctuate as a result of employee claims create problems when trying to meet budgets or when communicating an increase to the employee’s share of the premium. That’s why employers should look for a Benefit program that pools their claims with the claims of all other participants. The Chambers of Commerce plan does just that. The plan insures more than 29,000 companies and their employees across Canada. It’s a pooled plan where the premium is based on the average of claims across all participants. When claims are bundled together with thousands of similar firms in a pool, the premiums stay manageable and predictable. Now that Guelph’s best kept secret is out of the bag, business owners who want a benefit plan that offers guaranteed coverage, plan design flexibility, rate stability and unbeatable service don’t need to look any further then their local Guelph Chamber of Commerce. Michele Mactaggart, CHS. www.bensolconsulting.com

by Gayle Stafrace

take a second look into the mirror at my own experiences in order to provide the best answers. As time went on, I was able to build trust, and in some cases I was able to build a friendship. In other cases I wasn’t. Either way, I could see that my responses and availability as a mentor made a big difference. I found that there was something else that was equally important--how I spoke to each individual. I think that if we can find a language to speak that is clearly understood, we can be that much more effective in providing guidance. For example, too much joking around may not encourage the mentee to take me seriously. It’s helpful to find a language that is genuine and a part of who I am and who the mentee is, but easy on the ears, professional, positive, encouraging. I have really enjoyed the young HR professionals

that I have had the pleasure to mentor! It was a nice way to give back and share some of my knowledge, insight and the best of my experiences, in a professional way. My proudest moment was seeing my mentee graduate from university and beginning her career with a great company in Calgary, Alberta. She seems to be thriving and doing well there and enjoying her adventure. As leaders, I hope that you can find an opportunity to give back and share some of your best experiences and knowledge, with an employee who is just starting out. It is the most rewarding experience, to see the positive and nourishing impact that we can have on another individual. Gayle Stafrace, CHRP, GSC Human Resources Professional Services, 519-830-0263, www.gschrconsulting.com

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8,320 SF freestanding industrial building for sale conveniently located with easy access to Guelph and Waterloo Region markets. Features approx. 2,000 SF of finished office space. Three drive-in loading doors (one with internal leveler). 16’ clear ceiling height. 400 Amp electrical service. Paved, fenced-in yard. Asking Price: $950,000.00.

+/- 35,500 SF industrial space for lease in centrally located building. Features 17’ clear ceiling height, 2 dock-level and 2 drive-in loading doors. Includes approx. 3,800 SF of office space. Minimum Rent: $3.75/SF.

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Approx. 1,150 SF of second storey office space available in professional building. Located downtown Guelph within walking distance to all downtown amenities (ie: banks, restaurants, etc.). Across from Cork Street municipal parking lot. On-street parking also available. Minimum Rent: $8.50/SF.

Approx. 2,537 SF available in professional service plaza. Free on-site parking. Close to downtown amenities. On bus-route. Located next to established medical centre. Ideal for professional/medical office. Minimum Rent: $14/SF.

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161 Waterloo Avenue, Guelph

Approx. 760 SF office space available in professional building with on-site parking. Easy access to Hanlon Parkway and other amenities. Across from large retail mall in high traffic area. Monthly Rent: $999.00/mo. includes utilities.

Professional second storey office space for lease in recently renovated building. Central location in close proximity to downtown amenities. On-site parking available. Minimum Rent: $750.00/Month.

www.parkcapital.ca COMMERCIAL

Park Capital Inc., Brokerage 76 Dawson Rd., P.O. Box 923 Guelph, ON N1H 6M6 Tel: (519) 824-9900 - Fax: (519) 824-2471 Email: info@parkcapital.ca

The Realtor and its agents have relied upon the owner and other sources for the information provided in this material and although we believe it to be substantially accurate, it is all subject to verification by the prospective purchaser or tenant and his/her/its respective legal, tax and other advisors. The Realtor and its agents assume no liability for the accuracy or use of this information in any manner by anyone and reliance upon or use of this information by anyone is solely at his/her/its own risk. The Realtor and its agents reserve the right to change prices, terms and other conditions or withdraw the property from sale and/or lease without notice. This material does not constitute an offer for sale or lease. Not intended to solicit properties currently listed for sale or lease, or to entice parties to breach any existing agency contracts.

June 2012 page 11

VENTURE GUELPH PUBLICATIONS LTD. Business Venture 19 years in 2012!

Save Money, Reduce Energy Use with Simple Lighting Upgrades SMALL BUSINESS LIGHTING program offers: • A free assessment to identify possible energy savings • Up to $1,000 of energyincluding all equipment and labour • Plus, get access to additional incentives

Now, businesses in Ontario can take advantage of this offer of up to $1,000 in free lighting and equipment upgrades. saveONenergy SMALL BUSINESS LIGHTING is a conservation program that offers businesses like yours up to $1,000 upgrades – improvements that will save on electricity costs. Plus, get access to additional incentives. SMALL BUSINESS LIGHTING program offers: • A free assessment to identify possible energy savings • Up to $1,000 of – including all equipment and labour Your participation in the SMALL BUSINESS LIGHTING program will not only help you manage your electricity costs, it demonstrates your support for a cleaner environment and your customers and your community.

Who is eligible? Owners and tenants with a general service account of less than 50 kW. Bulk and submeter customers may also apply. If you’re not the building owner, you’ll simply need the landlord’s permission to authorize these energy upgrades. How do you know if your business uses 50 kW of electricity demand or less? If your current electricity bill shows usage measured only in kilowatt hours kWh, then your electricity demand is likely 50 kW or less. If it shows usage in kW or kVA, then your business likely uses more than 50 kW. If you are unsure, please call us. If you have not previously participated in the Power Savings BlitzOM you may enrol in the SMALL BUSINESS LIGHTING program.

Visit saveONenergy.ca for more information, perspectives from experts and clients, or to apply online. Or contact us today at: Tel: 1-866-932-8283 Fax: 905-426-1157 Email: info@smallbusinesslighting.ca Subject to additional terms and conditions found at saveonenergy.ca. Subject to change without notice. Funded by the Ontario Power Authority and offered by Guelph Hydro Electric Systems Inc. A mark of the Province of Ontario protected under Canadian trademark law. Used under sublicence. OMOfficial Mark of the Ontario Power Authority. Used under licence. June 2012 page 12 VENTURE GUELPH PUBLICATIONS LTD. Business Venture 19 years in 2012!