The Staff at Riverstone—Fort Worth, TX
One of our residents had a toilet that leaked on the 2nd floor down to the first floor. It flooded part of the first floor and even moved into the parking lot! Kim, Ricardo, Anthony and Ricky jumped into action! They waded through the water to save our residents electronics, cover their furniture and more while the leak was being repaired. Stuff happens but thankfully our staff is quick on their feet!
Gracie Martinez, Assistant Manager and Aniseto Bonilla, Assistant Maintenance—Dallas, TX One of our resident’s apartment flooded from a water heater leak. Gracie took it upon herself to call the resident while she was driving home at 9:30pm to explain what happened in their apartment so they wouldn’t be surprised when they got home. The carpet and pad had to be removed due to the excess amount of water. The resident was very thankful for receiving the phone call. Aniseto had also left a note on their door explaining the problem and let them know to call him when they got home because their lock had to be changed because our copy wouldn’t open their door. The resident got home around midnight, and Aniseto gladly took them their new keys. The resident was grateful for all of the updates and speedy response in taking care of the issue.
Valerie Nation, Assistant Manager—Longview, TX The electric company was doing some work in our apartment homes. Within the first 30 days of Mr. and Mrs. Johnson’s move-in, the electric company had managed to cut their power off three times and their water line once. Mr. Johnson called our office and said that they had had enough and that they wanted to move out. Valerie immediately called them back and apologized for the inconvenience and the situation and asked if she could come and visit with them. They agreed so I went to the closest store and purchased a $25 visa card and a greeting card and went to see them. Mr. Johnson said (who works in customer service) was very impressed with our quick response and changed his mind about moving out.
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