SERVICE VALUES The power of nice is insane. It’s not even a hard thing to do, but it makes the biggest difference. CHELSEA FLEMING Experience Leader, Community Manager Hampton at Woodlands Pointe
[MAKE IT THE BEST] “Make it the Best” means the most to me because I feel like no matter what type of situation you’re in, you have to make it the best. If it’s a negative situation, you have to find a way to make it the best situation in the end. You have to find a way to turn it around and have them say, “Wow! That was the best way they could have handled my issue”.
ARACELI HERNANDEZ Experience Maker, Better Living Manager The Park at Waterford Harbor
[POWER OF NICE] Nothing beats the “Power of Nice!” When you focus on the power of nice, you make a difference, say thanks, find better ways, personalize it, and just listen. When your inner being wants to do good, you will always find clarity in thought to be a step ahead, wisdom to do what’s right when stuff happens, make smart decisions, especially when the clock’s ticking, and never being mediocre by always making it the best!
[A STEP AHEAD] When I think about Venterra and our “A Step Ahead” value, I immediately think about technology and our competition. Venterra seems to adopt on the latest and greatest technology available and incorporate it into our dayto-day operations to help us be more efficient as a maintenance team. Things tha come to mind are Pocket Encasa, digital refrigeration gauges, and a simple moisture-reading tool that plugs into our cell phone. As Maintenance Techs, having this technology, given to us by our Leadership Team, puts us steps ahead of our competition. We are able to diagnose and accurately repair just about any issue a resident may have in a short amount of time.
PRIYANKA SEQUEIRA Experience Maker, Better Living Consultant Ventana
WE ARE VENTERRA
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MATTHEW DOBIAS Experience Leader, Maintenance Manager ilume Park
THE VENTERRA EXPERIENCE
[JUST LISTEN] We have two ears and one mouth for a reason and most of the time our customers just want to be heard.
ALEX CHACON Experience Maker, Better Living Manager Fairways at South Shore
[STUFF HAPPENS] Stuff does happen! I love that we are able to make things right with our customer service and using our wow funds to go above and beyond.
CRYSTAL SANCHEZ Experience Leader, Community Manager ilume Park