WHO WE ARE & WHAT WE DO
Everything We Do Starts With
OUR CORE values FROM THE CEO
Each year, when it comes time to think about our Experience Book, I reflect upon the previous years and I am always humbled by how much we as a company have changed and grown; we’ve enacted programs focused on creating better lives for all of our team members, we’ve undertaken astounding and industry-leading technology projects, which have resulted in an enhanced experience for our customers, and we’ve branched into new markets and new endeavours. Over the next year, we will be expanding into new geographies and we will be starting the completely new construction of our own multi-family properties, the design of which will incorporate the nearly 2 decades of experience that Venterra has collectively acquired in managing diverse multi-family assets.
JOHN FORESI
Experience Leader, CEO
All of these accomplishments tie back to, and are a result of, our 7 Core Values. Andrew Stewart and I penned our Core Values on August 8, 1994: Honesty and Integrity, Humility, Never-Ending Pursuit of Excellence, Candor & Openness, Unparalleled Service Excellence, Team First, and Prudent Cost Management. We decided that these were the principles we would hold sacred and that all employees of Venterra would embrace these Core Values and hold them as dearly as we do. If someone doesn’t hold these values, that’s fine, but they cannot work for Venterra. Only by championing these guiding principles, that are considered in every decision Venterra employees make, have we been able to build a company that has been strong enough to weather financial, and actual storms, and consistently out-perform within the multi-family industry. 25 years later, the Core Values upon which Venterra was built remain as important and integral to our daily operations as they did when Venterra first entered the industry. They are at the heart of every financial transaction and customer interaction. I am a firm believer that adherence to these 7 Core Values has made us an award-winning company that benefits our residents, investors, and an ever-expanding team of Venterra employees.
“Venterra stands out because of its Core Values.I feel that our executives and upper management stand behind our core values. When you have a company that truly shows they are committed to being great leaders, it is inspiring for employees to do the best that they can do.” – Glassdoor feedback
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THE VENTERRA EXPERIENCE 2019
CORE VALUES [HONESTY & INTEGRITY] The highest standard of integrity and honesty will permeate all of our actions. [HUMILITY] We are always learning. We will not allow personal or corporate arrogance to get in the way of progress and success. [NEVER-ENDING PURSUIT OF EXCELLENCE] We take pride in what we do and our pursuit of a “Better Way” never ends. We have an intense sense of urgency in everything we do. [CANDOR & OPENNESS] We will respectfully tell each other the truth; both the good and the bad. Politics will not be allowed to get in the way of our pursuit of excellence. [UNPARALLELED SERVICE EXCELLENCE] We aim to be the standard of service excellence against which others measure themselves in our industry. [TEAM FIRST] While we encourage and reward individual achievements, we make team success a priority. We will make personal sacrifices to ensure the team succeeds. [PRUDENT COST MANAGEMENT] We will make careful and sensible value-based decisions about all money and other resources entrusted to us.
WHO WE ARE & WHAT WE DO
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