now that’s funny Many moons ago, I was helping cover leasing at a property. A prospect came in, so I got up to say hello. The guy told me that he’d been in before and just wanted to take a look at the apartment before putting his application in. I got his ID, grabbed the keys, and we went across the property. When we got in the apartment, he reached into his satchel and began pulling out what looked like folded up paper. He began laying them on the ground, unfolding as we went. Turns out, the prospect had taped pieces of printer paper together to make outlines of his large pieces of furniture (couch, bed, dining table, etc.) and we spent about an hour in the apartment while he placed these outlines and moved them around.
Daniel Hamann Experience Leader, Senior Director of Asset Management Employee Since 2012
We have lived at the 4123 Cedar Springs for two years, and we are in the process of transferring to a larger apartment. The staff goes above and beyond to assure that my family lives comfortably. Ramon makes fair decisions pertaining to rent and amenities. Will, Victoria, and Simeon always patiently, pleasantly, and willingly serve. In addition, I can’t say enough about our maintenance staff; they are an integral part of making the 4123 Cedar Springs a great place to live.
Lezlie Tarvin 4123 Cedar Springs Resident Since 2016 I have lived at Calais Park Lofts for almost five years, and I love it here because the office staff rocks! Jenna is an awesome Office Manager, so kind, caring and gets the job done. I know I can always count on excellent customer service when I have a concern. Thanks for everything you do.
Dione Edwards The Cape at Grand Harbor is a fantastic property to call home. I’ve lived here for nearly five years and can’t imagine renting anywhere else. The office staff is wonderful, polite, efficient and extremely professional. I have never had a concern, question or issue unresolved. The maintenance staff is also efficient with all the work they perform. The community surrounding The Cape at Grand Harbor has grown tremendously over the past five years as well, making the experience living here even more enjoyable. The office staff provides regularly scheduled on-property events ensuring an enjoyable stay. You can’t go wrong living at The Cape at Grand Harbor.
Todd Hannah The Cape at Grand Harbor Resident Since 2015
R E S I D E N T
At Venterra, the Renewal Experience is a never ending focus where our property management teams continuously work towards providing excellent living experiences to our residents. At Venterra, the Renewal Experience is more than just residents electing to live at our communities for another year. It’s a chance for our property management teams to show appreciation and renew upon our Venterra promises. Our teams place great focus on our residents’ day to day experiences and to see this materialize into positive renewal interactions is a great compliment.
E X P E R I E N C E
ALLISON KOLOWICH / THE PHOENIX / EXPERIENCE LEADER, COMMUNITY MANAGER / EMPLOYEE SINCE 2017
Calais Park Lofts Resident Since 2014 My renewal process was a breeze because this is absolutely the best leasing team I have ever worked with. They are always professional and friendly, knowledgeable and informative. Maintenance is responsive and swift to resolve all my issues. This team does everything possible to ensure that our community remains a good place to live. I am happy that we renewed our lease.
Caridad Vargas Estancia at Morningstar Resident Since 2017
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