WOW Matters, 5th Anniversary Special Edition
bandana. The product, once wet, stays cold for 2 hours until reactivated and the process repeats. We purchased the product and waited for a few of our plant workers to come in. We were so excited and they actually came back in the next day and said it was the best well thought out gift anyone could possibly give which literally made their day really COOL! We might just repeat this story so we can touch some more lives. Stay tuned! David Williams, The Ravinia, Spring, TX Have Lunch on Us As anyone who does any upgrades knows, every once in a while we hit a snag in the make-ready process while waiting on vendors. We got pushed behind schedule for a move-in and were not able to get the carpets cleaned until the morning of the scheduled day of move-in. Since David knew they would be coming early afternoon, he went out and picked them up a $50 gift card to have lunch on us while the carpet dried. The residents were very understanding about the situation and extremely happy for the gift card.
RESIDENT TESTIMONIALS Josel Bonilla, Waterford at Mandarin Resident since May 2013 Joe was great when he came the last time, want to say that he checked on the problem and rather than leaving and only fixing what needed to be fixed, he made sure to ask if there were other issues or concerns that needed to be addressed and fixed. Great service and attitude! Jessica Baker, Amber Place Resident since August 2012 A couple of weeks ago, while we were out of town (NYC), I realized I left some needed documents in the apartment. I called the office to ask if I could authorize them to let a friend into the apartment to retrieve the paperwork and mail to me. I expected to have issues with this because, in previous complexes we lived in, this would never have been allowed. The staff was so kind and helpful that it made my whole trip better. All I had to do was to send an email to the staff with my friend’s name and have her bring her ID. To me, it was such a simple request but I was so afraid it wouldn’t happen. I’m so thankful they were willing to help me and so glad we chose Amber Place to live.
One of my favorite areas in life to make an impact in others’ lives is by finding ways to surprise them. I love picking up on cues and little hints that lead me to do something great for others – without them even suspecting. A Step Ahead embodies these same ways of being by anticipating our residents unspoken needs. If you Just Listen and make observations, you can pick up on a lot of ways to truly WOW others. Robin Finney, Content Specialist, Venterra Realty
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