VFS: Connect - Issue 03/2019

Leader Speak Belson Coutinho, Chief Marketing Officer, VFS Global New Client Government: VFS Global adds Mongolia to its portfolio of client governments National Identification Number enrolment services commence worldwide

VFS Global: Making visa services simpler with a smile For restricted circulation to governments and diplomatic missions only

Issue 03/2019

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Message from CEO We now serve 62 client governments worldwide, with the most recent addition being the Government of Mongolia. We have also seen three of our client governments - Ukraine, Poland and Cyprus - reaffirm their faith in our services by renewing or extending their contracts with us.

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Dear Readers, It is hard to believe we are in the last quarter of the year; and what a year it has been! We now serve 62 client governments worldwide, with the most recent addition being the Government of Mongolia. We have also seen three of our client governments - Ukraine, Poland and Cyprus - reaffirm their faith in our services by renewing or extending their contracts with us.

As you would have read in past issues, we have been opening new Joint Visa Application Centres in several countries, with enhanced facilities and increased space to further enhance the overall visa application experience. This past quarter, we have opened one in Accra, Ghana and in Bangkok, Thailand.

We facilitate National Identification Number registrations for Nigerian nationals living abroad, on behalf of the country’s National Identity Management Commission, and in the past few months we have launched centres for the same in seven countries.

In sync with our growing network and client-base we have further strengthened our management team with the appointment of a new Chief Technology Officer, Bill Maynard, and a Chief Marketing Officer – Belson Coutinho. They both join VFS Global with a rich experience and solid competence in their respective fields, and to further enhance VFS Global’s overall management capability. Following the appointment of Benjamin Boesch as our Chief Digital Officer some months back, the appointment of Bill Maynard significantly enhances our technology team as we look to accelerating our digital transformation process.

Customer care is going to be a strong focus going forward, with seamless delivery, effective listening and response management being the mainstay of our efforts to this end. You can read all the details in this issue’s cover story, as well as gain insights on our plans through the Leader Speak.

As always, I hope you enjoy reading this issue. I would be very pleased to hear your feedback and comments on communications@vfsglobal.com.

Zubin Karkaria

CEO - VFS Global Group

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VFS Global: Making visa services simpler with a smile

New Contracts and Client Wins

13 Lithuania visa operations extended to 71 countries worldwide 14 VFS Global adds Mongolia to its portfolio of client governments 16 Ukraine visa services to be extended to 74 locations worldwide 17 Embassy of Poland extended contract with VFS Global in Ukraine 17 VFS Global re-contracted to provide Cyprus visa services in India

Leader Speak 08 Belson Coutinho, Chief Marketing Officer, VFS Global

About VFS Global 10 VFS Global strengthens its management team, appoints new leaders in key functions

New Visa Application Centres Launched 18 VFS Global launches France Visa Application Centre in Singapore 19 29 more cities in Russia get Bulgaria visa centres 20 Joint Visa Application Centre for 12 countries launched in Accra, Ghana 21 Germany Visa Application Centre launched in Bangkok, Thailand; 7 centres now under one roof 22 Russia Visa Application Centre launched in Hanoi, Vietnam 23 Slovakia Visa Application Centre inaugurated in Bengaluru, India 24 Netherlands visa services rolled out in Brazil 25 Finland Visa Application Centres open in five cities in Russia 25 Austria Visa Application Centre rolls out in Uzbekistan

Corporate Social Responsibility Services & Solutions

40 Helping hands at VFS Global

31 Georgia eVisa services to be introduced for Indian travellers 32 Casa Italia launched in New Delhi, India 33 New Premium Lounge launched in Chennai, India for 25 Missions 34 VFS Global launches Italian Consular Service Application Center in Asuncion – Paraguay 35 Italia Tourist Information Centre opened in Bahrain

Guest Visits

Identity & Citizen Services

27 Netherlands Passport and ID Services Centre launched in Canada 28 Nigeria National Identification Number enrolment services commence worldwide 29 Chiang Mai gets a centre for British passport renewals

Awards & Events 37 VFS Global honours the history of the Schengen Treaty at centres across India

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VFS Global: Making visa services simpler with a smile

VFS Global, the leading outsourcing and technology partner to 62 governments worldwide, is leveraging its 18-year long domain expertise to renew focus on enhancing customer experience.

The world’s top visa services firm is a critical provider and a one-stop solution for both its audience - the governments and the consumers.

The company not only offers innovative solutions to governments for hassle-free operations and e-governance, but also provides convenience and consumer experience that is scalable and addresses the evolving needs of the applicants.

This has not only positively re-designed how citizens perceive these services, but has also given governments the opportunity to provide an experience paramount to any private service.

Going a step further in customer delight As VFS Global looks to further consolidate its presence worldwide, it is also ensuring a renewed focus in an often understated element of the visa application process – customer delight. This aspect of frontline customer service is hinged on seamless service delivery, and effective listening and response management.

The new Customer Care approach will rest on these three pillars and aim to deliver a consistent and best-in-class service. The company is working to leverage technology backed with robust processes to not just deliver but also exceed customer expectations.

The Customer Care set up will be guided by a vision to ensure reliable, timely and accurate response thereby offering a near real-time resolution to concerns and issues. A single

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business unit is being conceived to listen and respond to customers across all mediums and channels. The new unit will put in place the bestin-class Omni Channel solution for a single view of customer’s feedback on a well-coordinated dashboard. The company aims to identify the gap between customer expectations and experiences by focussing on soft skills training for the staff.

VFS Global offers a host of citizen services by partnering with local governments, enabling them to integrate technology into their citizen services to offer better service quality, increased data security, and improved turnaround time for a more consistent service. The company has successfully changed the face of visa and government services globally, where now governments are willing to invest further in customer experience.

The company has processed a record 200 million applications since its inception in 2001. It is worth mentioning that the first hundred million milestone was crossed in May 2015.

Innovations to enhance convenience With a focus on making the end-to-end journey and process hassle-free, VFS Global has introduced innovative offerings such as omnichannel touchpoints - website, chat bot, social media, app, real-time updates for applicants to track and trace the status, customised interfaces such as personalised services, prime time appointments, premium and platinum lounges, biometrics at home and so on, based on agreements with the respective client governments.

VFS Global’s customer-centric approach (with respect to both - the client governments and customers) has helped it to offer solutions and services customised to individual needs. Some of the initiatives in this respect include Location Independent Document Processing (LIDProTM), self-service kiosks, Visa At Your Doorstep, Mobile Visa Application Centres, biometric solutions and mobile e-Visa solutions.

The new-age tech and chatbot With its deeply entrenched knowledge of e-governance, coupled with tech and data prowess, the company has been able to extend this expertise to government facing projects seeking citizen convenience and seamless

operations that are technology-centred. But there is more coming. VFS Global is also looking at acquiring companies in blockchain, Artificial Intelligence, and facial recognition.

With a widespread global presence, VFS Global has been instrumental in gauging the opportunities that lie ahead, owing to the rapidly evolving technology and data. The company has made major investments in development of technology to manage complex work-flows for large volumes of applications. VFS Global has partnered with the world’s leading IT companies to ensure compliance with security policies and with the performance standards set by client governments.

In September 2018, VFS Global rolled out ViVA, the first-ever visa services chatbot, and the company’s first digital employee. Custom created with unique technology adapted to the visa and consular services industry, ViVA assists visa applicants with queries related to the Australia visa application process, akin to any highly trained customer support executive. It was successfully launched on the website for Australia visa services in India. ViVA can handle 10,000 enquiries per second or 864 million enquiries in a day, and is available 24x7.

Standardised look and feel Dynamism is the name of the game in customer service and therefore the company always looks at ways and means to enhance its offerings for customers. The key to the success of any international enterprise is the system of standardisation. Walk into a Starbucks anywhere in the world, and the cafe, along with the coffee, will look the same. This is also especially true for VFS Global, which is now embarking on a journey to further extend the scope of its services offered for travellers at all its centres worldwide. New or refurbished VFS Global Visa Application Centres and Premium Lounges across the world are now donning the same look and feel, ensuring applicants feel comfortable in a familiar environment, no matter which centre they visit. The company has been a pioneer in visa and government services, globally, where now governments are willing to invest further in customer experience.

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Leader Speak The consumer today is highly empowered and at times knows your brand better than you -- Belson Countinho, Chief Marketing Officer, VFS Global

Having taken on the role of VFS Global’s Chief Marketing Officer earlier this year, Belson Coutinho has a unique challenge on his hands – building on customer service for a brand that is continuously enhancing its operations, rapidly growing and evolving. Being a customer-facing organisation, customer satisfaction is key to VFS Global, and Belson, in his new avatar, is at the helm of ensuring its delivery.

How have you seen customer service change through the years? Take us through a few of your key tenets that are undertaken to get your customer experience right.

Customer service focuses on a proactive approach in an age where the consumer is more informed and empowered than ever before. Infact, the power of technology, especially social media, has empowered consumers to research and interact 24x7, thus driving brand behaviour and approach towards service.

Our primary tenet at VFS Global is to listen to our customers well across all channels, engage with applicants and respond with speed, clarity and transparency. Personalised response and empathy is another key factor that I believe that differentiates brands.

Our customer care strategy is evolving even further with an omni-channel approach leveraging digital and social media. This will enable us to get a single

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view and voice of our customer thus enabling us to service effectively, thereby enhancing satisfaction levels.

While we are investing in the best of technology solutions and processes to support our customer care teams, as a holistic customer care approach, our focus is equally on the ecosystem we work in to deliver consistent and differentiated service across various touchpoints in the customer journey.

Finally, customer service and care is an ongoing process and we endeavour to create positive experiences starting with our Visa Application Centres which will lead to joyful travel for our customers.

Since customers now are more knowledgeable than before, what are the steps that must be taken to ensure greater engagement as part of their journey with the organisation?

It’s a reality that the consumer today is highly empowered and at times knows your brand better than yourself!

Consumers are seeking value and differentiated service apart from expecting the brand to being highly proactive. Involving the customer in your service and product design not only drives engagement and loyalty, but such a strategy helps build robust and seamless product and service.

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Transparency and consistency across the service chain backed by unified commerce and a very professional yet personalised front line service team is now a basic expectation from consumers.

What are the different ways you capture customer feedback in the present digital era? How effective is the data that is generated in making decisions versus 4 years ago?

An omni-channel approach is critical as brands need to be where their customers are. Machine learning will enable brands to offer self-service channels like chatbots to cater to customers who prefer to do things on their own including customer care, thus driving real-time conversations and support.

Tracking, analysing, and interpreting customer behaviour and feedback through different platforms continues to evolve at VFS Global.

How important is customer service to an organisation like VFS Global? What are the various steps that you feel have worked for VFS Global so far in this field?

Customer service is an extremely critical as well as a strategic part of our business and we continue to invest both in people, processes and technology in this space.

As travel continues to grow, we see new consumer segment who expect personalisation, more agility and convenience across our services even in the closely regulated visa process.

VFS Global has smartly invested in developing innovations that enhance customer experience at every touchpoint. Whether it is having optional Premium Lounges at our centres to offer personalised assistance, Visa At Your Doorstep services, keeping centres open to service outside the regular business hours or even mobile visa application vans – these innovative and convenient optional products and services offered in an unrestrained manner across most of our centres globally helps us lead the space.

The bar is raised with each of these industry-first innovations as we continue to push the boundaries.

Besides these services, mobile apps, e-visa solutions, ‘paperless’ processing solutions for our client governments, and biometric enrolments for millions of customers that come through our centres annually, are some of the tech-enabled solutions we have integrated into the traditional visa process.

All these efforts are aimed at making the process seamless for the modern traveller who prefers speed, convenience and comfort during his travel process.

I must add here that alongside these service innovations, the mainstay of our business remains the continuous and rigorous effort we put into running highly reliable operations and maintaining the overall security and integrity of the visa application process, which are very important aspects in this sensitive business.

We leverage various channels and tools to get feedback across every touchpoint in our applicant journey. Valuable feedback is generated post calls through our automated IVR at the contact centre, through online feedback on our website, email and chat services to tab based solutions and WiFi driven feedback at our visa centres.

Social media insights are going to play an increasing role in gathering feedback and enable us take near real-time decisions especially in customer care and moment marketing.

Net Promotor Score (NPS) is another important tool that is most effective and has a direct correlation to organisations product, service and financial health.

NPS also allows us to track product and service ratings thus enabling brands take corrective actions on an ongoing basis.

Today, ever evolving analytical techniques empower brands to generate powerful insights. While all these tools give enough and more data, the success is in making smarter use of these insights to make service, product and business decisions within the parameters that we can use such data as mandated by regulations and client government.

Finally as the Chief Marketing Officer of an ever evolving global brand, what can you share about your key focus areas this year?

Leveraging data, analytics and marketing technology (MarTech) tops my list. Another important element of our marketing plan is integration of our customer care plan leveraging technology with bestin-class listening and response strategy.

One of the best decisions we have taken is to drive synergy by getting key units viz. Marketing, Quality, Information Services, and Customer Care teams under a single structure which I strongly believe will significantly enhance our customer care and service delivery in collaboration with our operations teams across our centres.

Finally, building a stronger brand globally across all key segments, including internally is a key focus area for us in Marketing.

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About VFS Global

VFS Global strengthens its management team, appoints new leaders in key functions Technology and customer service have long been the two focus areas for VFS Global. On the technology front, the organisation has been continually developing new solutions, to more effectively cater to both customer and client; and being a service provider, constantly evolving the way it approaches customer care.

With the evolution of technology and customer service, comes a strong emphasis on bringing in the required expertise for each new venture. Having the right people at the helm of each aspect of the business is vital to a constantly growing and changing ecosystem. To this end, VFS Global has made three additions to its management : • A Chief Marketing Officer to help the organisation ensure quality service and optimise marketing activities • A Chief Technology Officer to develop and implement new solutions • A Chief Digital Officer to advance VFS Global’s commitment to a digital future

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Belson Coutinho

Bill Maynard

The growth of travel across the world has brought about an increased focus on customer service and satisfaction within the business, leading VFS Global to appoint its first Chief Marketing Officer.

Technology has long been of importance to VFS Global, whose strategic objective is to strengthen technology development and application to better support and enhance its system capabilities. The organisation has appointed Bill Maynard into the role of Chief Technology Officer (CTO) this year.

Belson Coutinho, who headed marketing for the former aviation company Jet Airways in his previous role, will drive the company’s global Marketing & Branding strategy, and support the organisation’s growth and business plans.

VFS Global is in the process of consolidating various support aspects of Customer Care across all online and offline touchpoints, Information Services for applicants and Quality Management – to offer a holistic and fully integrated customer experience for customers and for the company’s client governments. Belson will oversee the relevant teams, in addition to Marketing & Branding responsibilities.

A technology leader with over 20 years of extensive management experience leading, Bill has built and developed high performance global teams in development, operations and architecture organisations.

Bill has been tasked with building an agile, high performing and sustainable enterprise architecture.

He will define, develop and manage the future core applications of VFS Global, incorporating the needs of all internal and external stakeholders, identifying the right partner(s), and securing a seamless transition from old to new environments.

Ben Boesch Ben Boesch, who joined the organisation in 2018 as Head - Digital and eCommerce, was appointed Chief Digital Officer earlier this year. He will continue to oversee and develop VFS Global’s portfolio of customer-facing digital products. This includes the transition onto a new online customer journey, rollout and enhancement of the eVisa solution and the wider adoption of technology (e.g. mobile biometrics, machine learning, API integrations), to progress the company’s capabilities to address the needs of both customers and clients.

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New Contracts and Client Wins

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Lithuania visa operations extended to 71 countries worldwide

VFS Global to operate 230 Lithuania Visa Application Centres following the extension

Picture credit: The Ministry of Foreign Affairs of the Republic of Lithuania Mr Laimonas Talat-Kelpša, Chancellor of The Ministry of Foreign Affairs of the Republic of Lithuania (left) and Mr Chris Dix, Head of Business Development, VFS Global (right) signing the contract on 10 June 2019.

The Ministry of Foreign Affairs of the Republic of Lithuania has signed a contract with VFS Global extending the latter’s services to 71 countries. VFS Global has been providing Lithuania visa services through 66 centres in eight countries since 2013 - Russia, Ukraine, Azerbaijan, Kazakhstan, China, Turkey, Belarus and Armenia. Under the new

VFS Global’s association with Lithuania

Since

2013

mandate, operations will extend to 230 centres worldwide.

Mr Laimonas Talat-Kelpša, Chancellor of The Ministry of Foreign Affairs of the Republic of Lithuania and Mr Chris Dix, Head of Business Development, VFS Global signed the contract on 10 June 2019.

Countries of Operation

11

Visa Application Centres

116

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VFS Global adds Mongolia to its portfolio of client governments

This is the first time the Government of Mongolia is outsourcing its visa application process VFS Global has partnered with the Government of Mongolia to open a Mongolia Visa Application Centre in Busan, South Korea. This will be the first time that the Government of Mongolia is outsourcing its visa application process to an external service provider.

The centrally located Visa Application Centre will have Korean and English speaking staff to cater effectively to applicants, and offer a range of additional services, including courier return, application tracking and printing/affixing vignettes on passports.

Mongolia beckons visitors with its culture, nature and history Located in Northern Asia, bordered by Russia in the north and China in the south, east and west, Mongolia is the world’s second largest landlocked country. As a historic and culturally rich destination it has a lot to offer for tourists. The large Central Asian country offers stunning expansive sceneries ranging from mysterious mountains and deserts to the plush hotels and food joints in the capital city of Ulaanbaatar.

A record number of 529,000 foreign visitors travelled to Mongolia in 2018, marking a double-digit increase of almost 13% over 2017, according to data from the National Statistics Office. Interestingly, as many as 85% of these travellers visited the country for tourism.

A large number of visitors come from China, Russia, South Korea and United States. Tourists are said to have a keen interest in getting an insight into the nomadic lifestyle.

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Key features Complete application assistance service

Courier return of passport and documents

Postal applications

Dedicated website for easy access to information

SMS updates Online tracking

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Mongolia happens to be the world’s least densely populated country, with a population of more than 3.1 million people living in a vast area of 1.56 million square kilometers. Ulaanbaatar, Mongolia’s capital and largest city is home to approximately 45 per cent of the country’s population.

Besides its spectacular views and vibrant cultural diversity, Mongolia is well-known for its annual festivals. The Naadam Festival is probably the most well-known Mongolian Festival. Originating from the beginning of the 20th century, the festival consists of the “three manly sports”- wrestling, horse riding and archery, accompanies by festivities, dancing, singing and socialising. The event is celebrated all over Mongolia, with the main events taking place in the capital.

Tsagaan Sar – the “white moon” celebrations are celebrated at the Lunar New Year. It is a tradition to climb a sacred mountain on the first day of the New Year, to welcome the first morning of the New Year on the mountain peak. On the three following days, Mongolians visit their relatives and friends, and enjoy traditional food and drink.

wrestlers from different cities and provinces take part in the national wrestling competition. There are no weight categories or age limits. Each wrestler has his own attendant herald. The aim of the competition is to knock one’s opponent off balance and throw him down, whereby making him touch the ground with his elbow and knee.

Horse-racing is another important part of the “Naadam Festival”. As a popular saying goes, “The nomad is born in the saddle”. Competitions are not held on special racetracks, but right across the steppe, where riders are confronted with various obstacles like rivers, ravines and hills. The distance varies according to the age group of the horses, somewhere between 15 km and 35 km.

Plan your travel to Mongolia when the weather is to your liking. If you are a winter person, you may prefer visiting between November and February.

The spring season here lasts from March to midMay and is a perfect time to experience nature’s delight. If you prefer to travel in the summers, you can plan a visit between mid-May till end of August.

Wrestling is the most popular of all Mongolian sports and is the highlight of the “Naadam Festival”.

Historians claim that Mongol-style wrestling originated some seven thousand years ago. Hundreds of

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Ukraine visa services to be extended to 74 locations worldwide Additional Visa Application Centres to be launched in 18 new cities

Mr Andriy Zayats, Secretary of State, Ukrainian Ministry of Foreign Affairs (left) and Mr Amit Kumar Sharma, Regional Head – CIS, VFS Global (right) at the signing of the addendum on 28 February 2019.

On 28 February 2019, a new contract was signed between VFS Global and the Ukrainian Ministry of Foreign Affairs, extending the visa services offered

by VFS Global from its current 56 Visa Application Centres in 34 countries to 74 centres in 47 countries.

Regional Head – CIS, VFS Global signed the contract.

Mr Andriy Zayats, Secretary of State, Ukrainian Ministry of Foreign Affairs and Mr Amit Kumar Sharma,

VFS Global’s association with Ukraine

16

Since

2017

The 18 new centres were rolled out in the new locations on 1 July as per the new mandate.

These centres accept short and long term visa applications to Ukraine.

Countries of Operation

46

Visa Application Centres

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Embassy of Poland extended contract with VFS Global in Ukraine The Embassy of the Republic of Poland in Ukraine extended its contract with VFS Global in April. The contract was signed

by H.E. Mr Bartosz Cichocki, Ambassador Extraordinary and Plenipotentiary to Ukraine (left) and Mr Amit Kumar Sharma, Regional Head – CIS, VFS Global (right). VFS Global has been serving the Embassy in Ukraine since November 2011. The company currently operates 17 centres on behalf of the client government Ukraine.

VFS Global’s association with Poland

Since

2012

Countries of Operation

5

Visa Application Centres

69

VFS Global re-contracted to provide Cyprus visa services in India Cyprus visa services have been offered in India since 2015

VFS Global has won the contract to continue providing Cyprus visa services to the residents of India. The contract was signed on 5 July 2019 by H.E. Mr Agis Loizou, High Commissioner, High Commission of Cyprus and Mr Alok Singhal, Regional Head- North & East India, Bhutan, Bangladesh and Palestine territories VFS Global.

H.E. Mr Agis Loizou, High Commissioner, High Commission of Cyprus and Mr Alok Singhal, Regional Head- North & East India, VFS Global at the signing of the contract in New Delhi, India on 5 July 2019.

VFS Global’s association with Cyprus

Since

2015

VFS Global has been serving the High Commission of Cyprus since 2015 through a network of 28 Visa Application Centres.

Countries of Operation

7

Visa Application Centres

28

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New Visa Application Centres Launched VFS Global launches France Visa Application Centre in Singapore

Key features Passport courier return service Internet kiosk, document printing and photocopying services

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SMS and email alerts for real-time status tracking Staff well versed in local languages, French and English

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H.E. Mr Marc Abensour, the Ambassador of France to Singapore (centre); Mrs Sandrine Lelong–Motta, MFA Sous Directrice Politique des Visas (right) and Mr Vinay Malhotra, Regional Group COO - South Asia, Middle East and China, VFS Global (left), inaugurated the France Visa Application Centre in Singapore.

VFS Global expanded its presence in Singapore with the launch of a state-of-the-art France Visa Application Centre in July. The new centre will offer a greater convenience to applicants. Besides the convenience of location, the centre also brings additional flexibility to applicants due to a longer window of operations running from 8 AM to 4 PM on weekdays. Applicants can also opt for a courier service for passports in case they do not wish to collect it personally from the centre. The centre has six dedicated counters to serve the visa applicants. The France visa application centre team has members who can converse in

VFS Global’s association with France

Since

2004

local languages and English, besides French, to facilitate the applicants. The centre houses an internet kiosk and also offers document printing and photocopying services. Applicants can receive real-time update on the status of their application through SMS and email alerts. A dedicated bilingual web site (French and English), is also in place to facilitate information regarding the visa application.

Countries of Operation

22

Visa Application Centres

71

29 more cities in Russia get Bulgaria visa centres VFS Global has significantly expanded the network of Bulgaria Visa Application Centres for applicants across Russia by launching centres in 29 new cities. In April, new centres were inaugurated in 10 cities where VFS Global has been offering Bulgaria visa application services since 2008. In June, Bulgaria Visa Application Centres began operations

VFS Global’s association with Bulgaria

Since

2011

in Barnaul, Belgorod, Bryansk, Cherepovets, Chita, Ivanovo, Izhevsk, Kaluga, Kemerovo, Kirov, Tula, Kurgan, Kursk, Lipetsk, Makhachkala, Novokuznetsk, Orenburg, Penza, Pyatigorsk, Ryazan, Saransk, Surgut, Sochi, Tomsk, Tyumen, Ulyanovsk, Volgograd and Vladimir. Operations in Kingissepp started in the month of July.

Countries of Operation

8

Visa Application Centres

95

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Joint Visa Application Centre for 12 countries launched in Accra, Ghana

Ghana ID card applications are also accepted for foreigners residing in Ghana

The Joint Visa Application Centre launched in Accra, Ghana on 17 August 2019.

A new, state-of-the-art Joint Visa Application Centre has been launched in Accra, Ghana, providing travellers visa services for 12 countries – Dubai, Denmark, Ireland, Italy, Malaysia, Norway, South Africa, Switzerland, the Czech Republic, Ukraine, and the Netherlands. Furthermore, the centre is equipped with a Foreigner Identification Management System (FIMS) to accept applications for Ghana ID cards for expatriates residing in the country.

H.E. Mr Giovanni Favilli, Ambassador, Embassy of Italy in Ghana; H.E. Mr Gunnar Andreas Holm, Norwegian Ambassador of Ghana; Mr T H Makhubuh, Consul, South African High Commission in Accra, Ghana; Mr Roland Moser, Vice Consul, Embassy of Switzerland; Mr Thapelo Madumane, South African Deputy High Commissioner to Ghana; Ms Oliva Alessandra, Deputy Head of Mission, Embassy of Italy in Ghana; Cathrine Wesley, Country Manager, Emirates; Mr Ivo Kersten, Liaison Officer CSO (LOC) the Netherlands; Ms Louise Desjeunes, Visa Officer, Embassy of Switzerland Ghana officially inaugurated the centre on 17 August 2019.

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Key features Premium Lounge Prime Time Form Filling Assistance

Visa status update via website or SMS alerts Courier return of the passport

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Germany Visa Application Centre launched in Bangkok, Thailand; 7 centres now under one roof

H.E Mr Georg Schmidt, Ambassador of Germany to Thailand, Bangkok (right); Mrs Martina Bartkowiak, Head of Visa Section, Germany Ministry of Foreign Affairs (second from right); Mrs Ursula Lerbs, Counsellor – Legal and Consular Section, Germany Ministry of Foreign Affairs (second from left) and Mr Sachin Verma, Country Manager - Thailand and Laos, VFS Global (left).

VFS Global launched a state-of-the-art Germany Visa Application Centre for applicants in Bangkok in August. The new facility, located in the city centre, will offer greater convenience to applicants and help accelerate the process. The centre is a part of the new Joint Visa Application Centre which was launched early this year and is co-located with six other visa application centres: Austria, Croatia, Czech Republic, Singapore, Switzerland and Ukraine. With ample parking space and MRT connectivity to the mall it is located in, the centre offers enhanced accessibility to applicants to enjoy a more hassle-free experience while submitting their applications.

Applicants can also avail optional services such as access to the Premium Lounge facility, which includes personalised services by a professional staff member, Complete Application Assistance, Courier Service or can send their application documents via post to the centre if exempted from biometric submission to name a few, at an additional service fee for an enhanced experience depending on the visa applied Applicants unable to visit a centre to submit their application can also avail the On Demand Mobile Visa service, and have their applications and biometrics collected from home or office.

VFS Global’s association with Germany

Since

2005

Key features Premium Lounge Complete Application Assistance Service Online tracking of application status

On-Demand Mobile Visa (ODMV) Service Postal Applications SMS notifications on application status

In 2018 alone, we have accepted around 60,000 Schengen visa applications. This desire to travel and enthusiasm for Germany is an exceptionally important concern of ours. We are delighted to have gained an experienced partner with VFS Global. VFS Global has been active in Thailand since 2005 and is now successfully serving 20 embassies.

-H.E. Mr. Georg Schmidt, the German Ambassador to Thailand

Countries of Operation

28

Visa Application Centres

66

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Russia Visa Application Centre launched in Hanoi, Vietnam VFS Global has been offering Russia visa services worldwide since 2009

H.E. Mr Konstantin V. Vnukov, Ambassador of the Russian Federation in the Socialist Republic of Vietnam (sixth from left) and Mr Alexey Falunin, First Secretary, Head of Consular Section, Embassy of the Russian Federation (fourth from left) at the inauguration of the centre in Hanoi, Vietnam.

On 31 May 2019, VFS Global commenced Russia visa services for the residents of Hanoi, Vietnam, with the launch of a new Visa Application Centre in the city.

H.E. Mr Konstantin V. Vnukov, Ambassador of the Russian Federation in the Socialist Republic of Vietnam and Mr Alexey Falunin, First Secretary, Head of Consular Section, Embassy of the Russian Federation, inaugurated the centre in a formal ceremony.

VFS Global’s association with Russia

22

Since

2009

Key features Premium Lounge

Courier return service

SMS updates

Form Filling Assistance

Printing and Photo-booth services

Countries of Operation

26

Visa Application Centres

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Slovakia Visa Application Centre inaugurated in Bengaluru, India

68% increase recorded in Slovakia visa applications from India in 2018

H.E. Mr Ivan Lančarič, Ambassador Extraordinary and Plenipotentiary of the Slovak Republic (right), inaugurates the Slovakia Visa Application Centre in Bengaluru, India, on 29 May 2019, along with Dr Roy C. J., Honorary Consul of the Slovak Republic in Bengaluru (centre) and Mr Pranav Sinha, Regional Head - West and South India, VFS Global.

On 29 March 2019, H.E. Mr Ivan Lancaric, Ambassador Extraordinary and Plenipotentiary of the Slovak Republic officially inaugurated a Slovakia Visa Application Centre in Bengaluru, India. The centre is one of the three facilities launched in India, with the other two located in Mumbai and Delhi. Prior to this centre being launched, applicants had to travel to New Delhi to submit their applications at the Embassy of the Slovak Republic in New Delhi.

Slovakia visa applications have seen a rise in recent years, with the destination gaining popularity among Indian travellers across segments. An impressive 68 per cent increase was recorded in Slovakia visa applications in 2018 over 2017.

If you are interested in visiting a country with a rich history, unique traditions, vibrant cities, historic architecture and a wealth of summer or winter opportunities for outdoor adventures, Slovakia may be the perfect destination for your next trip. With many magical castles, mountain peaks and tasty food and wines, Slovakia offers the tourist experience that will both surprise and delight visitors.

- H.E. Mr Ivan Lančarič, Ambassador Extraordinary and Plenipotentiary of the Slovak Republic in New Delhi

VFS Global’s association with Slovakia

Since

2018

Key features Dedicated website to provide information on visa categories, fees and other application related details On Demand Mobile Visa Services to enable submission of applications from a location of choice

Online tracking of application status Convenient and secure courier return of visa documents to address of choice

Weekend submission option for professionals

Countries of Operation

10

Call centre and email support to answer queries

Visa Application Centres

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Netherlands visa services rolled out in Brazil Visa Application Centres launched in Sao Paulo and Rio de Janeiro

Ms Nanna Stoze, Deputy Consul General in Sao Paulo (third from left) inaugurating the centre in Sao Paulo.

VFS Global has launched two new centres offering Netherlands visa services in Brazil, in the cities of Sao Paulo and Rio de Janeiro. The centres eliminate the need for applicants to visit the Consulate General of the Netherlands in Sao Paulo and Rio, to submit their short-stay

Mr Roland Martin, Deputy Consul General of The Netherlands in Rio de Janeiro inaugurating the centre in Rio de Janeiro (second from left).

Key features

Schengen visa or their visa for the Caribbean.

The centre in Sao Paulo was officially inaugurated on 10 July 2019 by Ms Nanna Stoze, Deputy Consul General in Sao Paulo and The center in Rio was officially inaugurated on 15 July 2019 by Mr Roland Martin, Deputy Consul General in Rio de Janeiro.

VFS Global’s association with the Netherlands

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Since

2006

Information via phone and email

Form Filling Assistance

Visa status update via website or SMS alerts

Courier return of the passport

Countries of Operation

39

Visa Application Centres

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Finland Visa Application Centres open in five cities in Russia VFS Global has extended its Finland visa services network in the Vologda region by opening Visa Application Centres in Cherepovets, Vladimir, Tula, Ivanovo and Kaluga. Ms Anne Lammila, Consul General, Consulate General of Finland in St. Petersburg (centre), inaugurated the Finland centre in Cherepovets in May. With the latest additions, VFS Global has 30 centres in the region dedicated to Finland.

Applicants can avail of courier services at these centres to receive their passports.

Key features Courier services

VFS Global’s association with Finland

Since

2010

Countries of Operation

25

Visa Application Centres

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Austria Visa Application Centre rolls out in Uzbekistan VFS Global launched the Austria Visa Application Centre in Tashkent in the month of April, making it the fourth client government in the CIS region. Apart from Austria, VFS Global offers visa services for Czech Republic, Latvia and Greece. Applicants can avail a host of value added services and facilities at the centre including form filling assistance, photocopy and photo booth.

Key features Form Filling Assistance

VFS Global’s association with Austria

Since

2012

Countries of Operation

41

Photocopy

Photo Booth

Visa Application Centres

131

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Identity and Citizen Services

Key features Passport Application processing for Adults and Minors (New & Renewal) Business Passport Application processing (New & Renewal)

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ID Card Application processing for Adults and Minors (New & Renewal)

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Netherlands Passport and ID Services Centre launched in Canada Two more centres will be launched in Canada in Toronto and Vancouver this year

Mr Henk Snoeken, Consul General of the Kingdom of Netherlands in Vancouver (fourth from left); Mr Jerry Bouma, Honorary Consul of the Kingdom of Netherlands in Edmonton (right) and Mr Bernard Vijaykumar, Regional Head – Americas, VFS Global (third from left) inaugurating the centre in Edmonton, Alberta in Canada on 7 June 2019.

VFS Global has launched The Netherlands Passport & ID Services Centre in Edmonton, Alberta, on behalf of the Government of the Netherlands. While the Passport and ID services have commenced, visa services will be offered at the centre as well in the coming months.

The opening of the new centre in Edmonton marks the launch of the first-ever VFS Global Netherlands Passport & ID Services Centre in Canada. In the coming months, Netherlands visa processing services from dedicated centres managed by VFS Global will also be launched in Toronto and Vancouver.

The centre was inaugurated on 7 June 2019 by Mr Henk Snoeken, Consul General of the Kingdom of the Netherlands in Vancouver.

VFS Global currently delivers Passport and ID services for the Netherlands in the UK, USA and Canada.

The Dutch government is pleased to announce that Dutch nationals in West Canada now have the opportunity to apply for a passport or an ID in Edmonton. In the next months, services will be extended to visa applications as well. With the opening of the new centre we are making our services more accessible for Dutch nationals in Canada. Our partnership with VFS Global is an extension of one already in place. VFS Global has provided visa services for the Netherlands since 2006 and operates 81 visa application centres in 37 countries. In view of our longstanding partnership I am sure that the Dutch who are in need of a new passport are now in good hands.

- Mr Henk Snoeken, Consul General of the Kingdom of the Netherlands in Vancouver

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Nigeria National Identification Number enrolment services commence worldwide The National Identification Number is a unique set of 11 digits number which works as a mandatory national identity

H.E. Mr Abu S. Mohammed, Consul General, Consulate General of Nigeria in Dubai (third from left); Mr Kariballa Dantata, Chairman, Dantata Universal Services Nigeria (third from right); Mrs Hadiza Dagabana, Head of Legal Services, National Identity Management Commission, Nigeria (second from left); Mr Bello Abdullahi, Legal Advisor, National Identity Management Commission, Nigeria (left); Mr Arnaud De La Chapelle, Head of Identity & Citizen Services, VFS Global (second from right) and Mr Atul Marwah, Regional Head, Middle East, VFS Global (right) inaugurated the centre in Dubai, UAE on 26 June 2019.

Mr Okere, Samuel Onwuzurike, Counsellor/Head – Trade & Investment, High Commission of the Federal Republic of Nigeria (right) and Mr Alok Singhal, Regional Head- North & East India, VFS Global (left), formally inaugurating the first NIN centre in India in New Delhi on 31 July 2019.

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Ms Oviasogie Bridget, ESNI Principal Manager (left); Ms Hadiza Ali Dagabana, General Manager, Legal and Regulatory Services NIMC (right) and Mr Hariprasad Vishwanathanm Regional Head Sub Saharan Africa, VFS Global (centre) launched the centre in Johannesburg, South Africa on 21 June 2019.

Mr Alvan Ikoku, AGM/Head Strategy & Program Office (centre) and Vivek Anandh, Country Manager - Ghana, VFS Global (left), inaugurated the centre in Accra, Ghana on 17 August 2019.

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H.E. Mr Abu S. Mohammed, Consul General, Consulate General of Nigeria in Dubai; Mrs Hadiza Dagabana, Head of Legal Services, NIMC; Mr Kariballa Dantata, Chairman, Dantata Universal Services Nigeria; Mr Bello Abdullahi, Legal Advisor, Nigerian Diaspora; Mr Arnaud De La Chapelle, Head Identity & Citizen Services, VFS Global and Atul Marwah, Regional Head –Middle east, VFS Global inaugurated the centre in Dubai on 26 June 2019.

As part of the endeavour to support the initiative by the National Identity Management Commission (NIMC) to enrol Nigerian adults and children into the National Identity Database (NIDB), VFS Global has commenced rolling out centres across the globe to facilitate the same. The centres offer enrolment services for Nigerian Nationals residing in the relevant countries, with the issuance of their National Identification Number (NIN).

NIN is used for processing all forms of transactions that involves submitting an identity verification in Nigeria, such as getting a driver’s license, voter’s card or even for opening a bank account, offering offer greater convenience and transparency.

In the last quarter, centres have been launched in South Africa, UAE, Kingdom of Saudi Arabia, India, UK, Germany and Accra.

Chiang Mai gets a centre for British passport renewals British citizens living in Thailand can now opt to renew their passports at the UK Visa Application Centre in Chiang Mai, in addition to the centre in Bangkok. The centre, managed by VFS Global in partnership with the UK Foreign & Commonwealth Office, introduced this facility in April 2019 to cater to a large number of British nationals living in the Northern region of Thailand. VFS Global receives about 5,000 requests for passport renewals every year. The numbers have seen a steady growth in recent years.

Usually, an application takes four weeks from the time it is received by Her Majesty’s Passport Office in the

UK. In case an applicant needs to travel while this renewal is underway, an application for emergency travel document can be made.

VFS Global has an extensive operation in Thailand for the UK Foreign and Commonwealth Office.

Besides serving the applicants who seek a UK visa through its visa application centres in the country, VFS Global also introduced the Mobile Visa Application Centre for the UK visa applicants in April 2018.

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Services and Solutions

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Georgia eVisa services to be introduced for Indian travellers Ministry of Foreign Affairs of Georgia enhances co-operation with VFS Global through MOU

H.E. Mr. Archil Dzuliashvili, Ambassador of Georgia and Mr. Alok Singhal, Regional Head- North & East India, VFS Global, at the signing of the MoU on 19 July 2019.

Ministry of Foreign Affairs of Georgia represented by H.E. Mr Archil Dzuliashvili, Ambassador of Georgia; Mr Chris Dix, Head of Business Development, VFS Global; and Mr Alok Singhal, Regional Head- North & East India, VFS Global, signed a Memorandum of Understanding on 19 July 2019, extending VFS Global’s service portfolio for the Ministry.

Under the MoU, VFS Global is working with the Ministry of Foreign Affairs of Georgia to develop and manage a digital eVisa solution to aid in the processing of eVisa/Electronic Travel Authorisation (ETA) applications. This service will include the option to upload the required supporting documents and make the necessary fee payments online.

Furthermore, VFS Global will provide easier access to Georgia for Indian travellers via an eVisa process; ensure that foreign students travelling to Georgia on study visas have the right credentials, academic ability, financial capability and intent; help Georgian Educational Institutions filter foreign students and to make Georgia an attractive study destination; increase the flow of travellers to experience the heritage of Georgia and have the opportunity to explore what Georgia has to offer.

The Ministry of Foreign Affairs, along with other agencies, is currently undertaking active efforts to make more effective the tourism promotion mechanism already in place. VFS Global – a reputed international company - has been awarded a contract by Georgia to facilitate visa submission process for Indian citizens. As per this contract, VFS Global operates 16 Georgia visa applications centres across India.

The Memorandum signed on 19 July between the Ministry of Foreign Affairs and VFS Global will further simplify procedures and remove all kinds of technical barriers. Yet another important element is that prechecks and initial validation of visa documents will be provided on the ground – in India - that will contribute to free movement of bona fide tourists and visitors across the Georgian border.

- H.E. Mr Giorgi Tabatadze, Director of the Consular Department of the Ministry of Foreign Affairs of Georgia

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Casa Italia launched in New Delhi, India

Offers an exclusive service area for Italian business visa applicants with a first-of-its-kind display of specially curated Italian brands

H. E. Mr Lorenzo Angeloni, Ambassador of Italy to India and Nepal (right) and Mr Alok Singhal, Regional Head- North & East India, VFS Global (left) inaugurating Casa Italia in New Delhi, India on 23 May 2019.

VFS Global joined hands with the Italian Embassy in New Delhi to launch ‘Casa Italia’, bringing a piece of Italy to Indian travellers. The new pavilion is part of the Visa Application Centre located in the capital city, and features an exclusive setting for business travellers to Italy with an Italian look and feel.

Casa Italia is specially designed to provide business travellers the utmost comfort and convenience through the visa application process.

The service provides end-to-end personalised assistance, professional guidance, privacy, a smoother visa submission process, and refreshments by Italy’s own LavAzza coffee.

H. E. Mr Lorenzo Angeloni, Ambassador of Italy to India and Nepal, inaugurated Casa Italia in a formal ceremony in New Delhi on 23 May 2019.

Casa Italia in New Delhi is a first-of-its-kind display of specially curated Italian brands, to promote the quality and innovation of ‘Made in Italy’ products among Indian travellers. This pavilion provides the ideal platform for renowned and upcoming Italian brands to showcase their products to visitors. It is also equipped with audio-visual mediums, making it the perfect space to highlight tourist attractions and offers in Italy.

We are excited to launch the exclusive Casa Italia in Delhi, an all Made in Italy furnitured Visa space for the Indian business community destined to Italy. Casa Italia is a strategic addition to the innovative Visa experience that we are providing to the Indian public. We are seriously focused in reshaping the Visa experience so that it provides a truly enjoyable first glimpse of the ‘Italian way’ to any Indian business, travel, and study applicant heading to Italy.

-H. E. Mr Lorenzo Angeloni, Ambassador of Italy to India and Nepal

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New Premium Lounge launched in Chennai, India for 25 Missions Higher demand for Premium Lounge services in India

Mr Jeremy Pilmore Bedford, British Deputy High Commissioner, Chennai (left); Ms Catherine Suard, Consule Générale à Pondichéry et Chennai (second from left); Ms Kornelia Wegener, Head of Visa Section, Consulate General of the Federal Republic of Germany (second from right) Mr Mark Van De Vreken, Consul General, Consulate General of the Kingdom of Belgium, Chennai (right), and Mr Pranav Sinha, Regional Head – West & South India, Maldives and Sri Lanka, VFS Global (centre), at the formal inauguration of the Premium Lounge in Chennai, India.

On 27 June 2019, VFS Global launched a new Premium Lounge in Chennai, India, for applicants to 25 countries. Mr Jeremy Pilmore Bedford, British Deputy High Commissioner, Chennai, British Deputy High Commission, Chennai; Mr Mark Van De Vreken, Consul General, Consulate General of the Kingdom of Belgium; Ms Catherine Suard, Consule Générale à Pondichéry et Chennai, Consulat General De France and Ms Kornelia Wegener, Head of Visa Section, Consulate General of the Federal

Republic of Germany, inaugurated the Premium Lounge in a formal ceremony.

VFS Global currently runs 17 Premium Lounge facilities across India, and has seen a rise in demand for the service.

Due to the growing demand for personalised services seen among Indian travellers, we are pleased to extend our Premium Lounge service to Chennai residents. The rise witnessed is testament to the fact that applicants are looking for increased comfort and convenience in their visa application process. We trust that this facility will enhance the visa application experience for all the travellers.

-Mr Vinay Malhotra, Regional Group Chief Operating Officer – South Asia, Middle East and China, VFS Global

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VFS Global launches Italian Consular Service Application Center in Asuncion – Paraguay Center launched for enhanced Consular service application process for Italians in Paraguay

H.E. Mr Gabriele Annis, Ambassador of Italy, Embassy of Italy in Paraguay (second from right); Minister Juan Ignacio Guillén, Director of Consular Affairs, Ministry of Foreign Affairs, Paraguay (right); Mr Sebastián García, Congressman (second from left); Mr José Zanotti Cavazzoni, President of the Committee of Italians abroad in Paraguay (centre) and Ms Sonia Dhayagude, Deputy Regional Head - Latam, VFS Global (left).

The Embassy of Italy has partnered with VFS Global to provide Italian consular services to Paraguayan nationals of Italian descent from a professionally managed Italian Consular Services Application Centre in Asunción.

The Centre was inaugurated on 4 June 2019 by H.E. Mr Gabriele Annis, Ambassador of Italy, Embassy of Italy in Paraguay, along with Minister Juan Ignacio Guillén, Director of Consular Affairs for the Ministry of Foreign Affairs Paraguay; Mr Sebastián García, Congressman and Mr Mr José Zanotti Cavazzoni, President of the Committee of Italians abroad in Paraguay.

The Centre offers easy access to applicants applying for Citizenship to Italy, as well as guidance on the process and documentation required for submission of the application.

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Key features One-stop shop - photocopy and print facility Appointment services through call centre and email

Information and guidance on the application pack Form-filling assistance at the centre

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Italia Tourist Information Centre opened in Bahrain VFS Global has been associated with the Government of Italy since 2004

H.E Mr Domenico Bellato, Ambassador of Italy to the Kingdom of Bahrain (right), inaugurating Italia Tourist Information Centre in Manama, Bahrain

In addition to applying for visas to Italy, residents of Bahrain now have access to information on the destination at the Italia Tourist Information Centre located in Manama. VFS Global launched The Little Book of Italy travel guide at the opening ceremony, in the presence of H.E Domenico Bellato, Ambassador of Italy to the Kingdom of Bahrain, on 16 June 2019.

With the launch of the Italia Tourist Information Centre and the Little Book of Italy, VFS Global and the Italian Embassy aim at providing applicants with first-hand information on visa procedures

and travel tips. The Little Book of Italy, exclusively available at VFS Global Visa Application Centre, offers comprehensive information about attractions in Italy, detailing spectacular cities, ancient ruins, museums, soaring mountains, beaches, beautiful natural scenery and insights into the European peninsula’s extraordinary culinary tradition.

VFS Global has been associated with the Government of Italy since 2004 and presently serves applicants through a vast network of 70 Visa Application Centres across 29 countries.

It is a pleasure to inaugurate the Italia Tourist Information Centre in Bahrain. There are not many places globally which can match the combination of history, culture, scenery, fashion, shopping, and food offered

by Italy. With the launch of this centre and the Little Book of Italy we hope visa applicants will receive timely touristic information from a reliable source. We are confident that the centre will help to further increase the number of Bahraini citizens and residents who choose Italy as their destination for tourism and business.

-H.E Mr Domenico Bellato, Ambassador of Italy to the Kingdom of Bahrain

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Awards and Events

H.E. Mr Jean Claude Kugener, Ambassador of the Grand-Duchy of Luxembourg to India (right) and Mr David Goebbels, Deputy Head of Mission of Luxembourg to India (second from left) unveiling the Luxembourg Schengen Treaty wall in Bengaluru, India on 24 May 2019.

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VFS Global honours the history of the Schengen Treaty at centres across India

A special section has been designed to educate applicants on the history of the Schengen treaty

H.E. Mr Jean-Claude Kugener, Ambassador of Luxembourg to India (centre) at the launch in North Mumbai, India on 9 May 2019.

H.E. Mr Jean Claude Kugener, Ambassador of the GrandDuchy of Luxembourg to India (left) and Mr David Goebbels, Deputy Head of Mission of Luxembourg to India (third from left) inaugurating the wall in Pune, India on 22 August 2019.

In a bid to promote the history of the Schengen Treaty, born in picturesque Luxembourg, VFS Global and the Embassy of Luxembourg have created information walls at VFS Global Visa Application Centres in India. The wall aims to educate applicants on the history of Schengen, a small town in Luxembourg, which was the venue for the signing of the Schengen treaty.

Honorary Consul of Luxembourg visited the Joint Visa Application Centre in North Mumbai, India, to inaugurate a new information wall on the town of Schengen on 9 May 2019.

H.E. Mr Jean-Claude Kugener, Ambassador of Luxembourg to India and Mr Perses Bilimoria, The

On 24 June and 22 August 2019, the Ambassador, along with Mr David Goebbels, Deputy Head of Mission of Luxembourg to India, inaugurated the same at the Bengaluru and Pune centres respectively.

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Guest Visits

H.E. Mr Li Xuhang, Consul General of China, (centre) visited the Chinese Visa Application Center in Dubai, UAE, along with Ms Tan Li, Vice Consul General (third from left); Mr Xu Haifeng, Head of Consular Department (second from left) from the Consulate General of the People’s Republic of China in Dubai on 26 June 2019 to see the facilities and operations. Mr Vinay Malhotra, Regional Group COO - South Asia, Middle East and China, VFS Global (fourth from left); Mr Atul Marwah, Regional Head – Middle East, VFS Global (fourth from right); Ms Monaz Billimoria, Head of Operations – UAE, VFS Global, greeted the delegation and provided a tour of the centre.

H.E. Mr Øyvind Stokke, Norway’s Ambassador to Saudi Arabia, Yemen, Oman and Bahrain (third from left)and Ms Yasmin Sonallah, Visa officer, Embassy of Norway (second from left) visited the centre in Riyadh on 8 May 2019.

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On 6 June 2019 the Ukrainian Visa Application Centre in Minsk was visited by Mr Mykolaj Kantser, First Secretary, the Embassy of Ukraine in Minsk (second from right) and Ms Mariana Botsviniuk, Visa Section officer, the Embassy of Ukraine in Minsk (third from left) with the purpose of checking the premises before the official launch of the centre.

On 31 May 2019 Mrs Anna Walczak, Vice Consul, Consulate General of the Republic of Poland in Grodno (left), visited the Poland VAC in Lida. Mrs Walczak audited the centre’s front and back offices and asked about the latest changes (D-visa, cultural groups).

Representatives of the Consulate General of Malaysia, Malaysia External Trade Development Corporation and Malaysia Tourism visited the Visa Application Centre in South Mumbai, India on 18 April 2019. Mr Zainal Azlan Mohd Nadzir, Consul General, Consulate General of Malaysia (fourth from right); Mr Mohd Feisal Ezuan, Consul - Trade, Malaysia External Trade Development Corporation (third from right); Mr Mohd Hafiz Hashim, Director, Malaysia Tourism (fourth from left); Mr Sahmad Bin Abang, Attaché Immigration, Consulate General of Malaysia (right) and Mr Anand Pillai, Marketing Manager – Trade, Malaysia External Trade Development Corporation (left) were greetedby Mr Pranav Sinha, Regional Head – West & South India, Maldives and Sri Lanka, VFS Global (third from left); Mr Merzi Aspi Screwvala, General Manager/Head Of Operations - West India, VFS Global (second from right) and Mr Kersi Dastoor, Senior Manager - Operations, VFS Global (second from left).

On 14 May 2019, Ms Nicole Girard, Head of Mission, IRCC and Ms Bernie Gratton, Senior Immigration Officer, IRCC and members of the IRCC office visited the Canada Visa Application Centre in Bengaluru. The team enquired about the centre’s operations, procedures and response to the Premium Lounge service offered. They were highly appreciative of the services offered.

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Corporate Social Responsibility

Helping hands at VFS Global

VFS Global promotes a culture of giving by encouraging its employees globally to participate in and contribute to community initiatives.

Take a peek into some of the activities undertaken by our ‘Champions of Change’.

VFS Global Birmingham staff member Gurmesh Singh Sidhu and his family participated in the ‘Race For Life’s’ 5 K.M. run held in Sutton Coldfield, United Kingdom, in June 2019 to raise £800 for Cancer Research UK.

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Volunteers from VFS Global Moscow visited the S.A. Bashlyaeva Children’s Hospital and conducted engaging activities like painting t-shirts and a quiz among others. The event was organized on 31 May 2019 to celebrate the ‘International Children’s Day’.

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VFS Global volunteers participated in the ‘Clean Games: Vyborg Superheroes’ campaign held on 8 June 2019, in Vyborg (Russia) to clean the residential area and collect disposable items for recycling.

VFS Global offices in Russia organised awareness drives on bone marrow donation addressing the questions and inhibitions about the donation process and encouraging employees to register themselves as potential donors. The drives were held in June 2019 in partnership with charitable foundations Rusfond and the Center for Support of Civil Initiatives.

Employees from VFS Global engaged with children from a local orphanage in Vyritsa (Russia) in June 2019.

In July 2019, participants of The World Children’s Winners Games 2019 in Moscow (Russia) were engaged by VFS Global volunteers in an exciting masterclass on painting eco-bags. Popularly known as The Winners Games, the event includes international sports competitions for young survivors of life-threatening medical conditions.

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Creating Partnerships Globally List of Client Governments and the countries where VFS Global serves them.

Example: The Government of Australia is served in visa application centres across India.

Australia

Croatia

Ghana

Bangladesh l Bhutan l Cambodia l Fiji Hong Kong l India l Indonesia l Kazakhstan Kiribati l Saudi Arabia l Kuwait l Malaysia Mongolia l Myanmar l Nauru l Nepal New Caledonia l New Zealand l Oman l Pakistan Papua New Guinea l Philippines l China l Qatar Russia l Samoa l Singapore l Solomon Islands Sri Lanka l Thailand l Tonga l Turkey UAE l Vanuatu l Vietnam

Algeria l Armenia l Azerbaijan l Belarus Egypt l India l Indonesia l Jordan Kazakhstan l Kosovo l Kuwait l Lebanon Mongolia l Morocco l Nepal l Nigeria Oman l Philippines l China l Qatar Russia l Saudi Arabia l South Africa Thailand l Turkey l UAE l Ukraine Vietnam

Austria

Egypt l India l Iran l Jordan l Lebanon UAE l Palestinian Territories l UK

Greenland

Czech Republic

Hungary

Algeria l Australia l Bangladesh l Brazil Bhutan l Egypt l India l Indonesia l Iran Iraq l Japan l Jordan l Kazakhstan l Kenya Kosovo l Kuwait l Saudi Arabia l Lebanon Malaysia l Morocco l Nepal l New Zealand Nigeria l Pakistan l Philippines l China l South Korea l Russia l Singapore l South Africa Sri Lanka l Thailand l Tunisia l Turkey l UAE UK l Ukraine l USA l Vietnam

Belgium

Cameroon l Ethiopia l India l Iran l Iraq Ivory Coast l Jordan l Saudi Arabia Kuwait l Lebanon l Nigeria l Pakistan Palestinian Territories l Philippines l China Rwanda l Senegal l Thailand l Turkey l UAE Uganda l Vietnam l Qatar

Brazil

Angola l Australia l Canada l Japan China l USA

Bulgaria

Kazakhstan l Saudi Arabia l Oman Russia l Turkey l UAE l Ukraine

Canada

Austria l Albania l Algeria l Argentina l Armenia Australia l Azerbaijan l Bangladesh l Barbados Bolivia l Bosnia-Herzegovina l Brazil l Bulgaria Burkina Faso l Cambodia l Cameroon l Chile Colombia l Costa Rica l DR Congo Dominican Republic l Ecuador l Egypt El Salvador l Ethiopia l Fiji l France l Georgia Germany l Ghana l Greece l Guatemala l Guinea l Guyana l Haiti l Honduras l Hong Kong India l Indonesia l Iraq l Ireland l Israel l Italy Ivory Coast l Jamaica l Japan l Jordan Kazakhstan l Kenya l Saudi Arabia l Kosovo Kuwait l Kyrgyzstan l Lebanon l Madagascar Malaysia l Mali l Mauritius l Mexico l Moldova Mongolia l Montenegro l Morocco l Myanmar Nepal l New Zealand l Nicaragua l Niger l Nigeria North Macedonia l Oman l Pakistan l Panama Paraguay l Peru l Philippines l Poland l China Qatar l South Korea l Romania l Russia Rwanda l Senegal l Serbia l Singapore South Africa l Spain l Sri Lanka l Sweden Taiwan l Tajikistan l Tanzania l Thailand Trinidad and Tobago l Tunisia l Turkey l UAE Uganda l UK l Ukraine l Uruguay l USA Venezuela l Vietnam l Zimbabwe

Cyprus

Azerbaijan l Bahrain l Botswana l Ghana India l Iran l Jordan l Kazakhstan Kuwait l Lebanon l Mongolia l Oman Pakistan l Philippines l China l Qatar Russia l Saudi Arabia l South Africa Thailand l Turkey l UK l Ukraine l UAE Uzbekistan l Vietnam

Denmark

Argentina l Australia l Bahrain l Bangladesh Belarus l Bhutanv l Bolivia l Canada Colombia l Ecuador l Ethiopia l Ghana India l Indonesia l Iran l Ivory Coast Japan l Kazakhstan l Kenya l Saudi Arabia Kuwait l Mexico l Nepal l New Zealand Nigeria l Oman l Pakistan l Philippines Palestinian Territories l China l Russia Singapore l South Africa l Thailand l Turkey UAE l Uganda l UK l Ukraine l USA Vietnam

Dominican Republic India

DR Congo China

Estonia

Belarus l India l China l Russia Turkey

Finland

Algeria l Canada l Egypt l Ethiopia Hong Kong l India l Iran l Indonesia Kenya l Kosovo l Morocco l Nepal Nigeria* l Philippines l China l Russia South Africa l Thailand l Tunisia l Turkey UAE l Ukraine l UK l USA l Vietnam

France

Algeria l Angola* l Bahrain* l Canada Dominican Republic* l India l Iran l Iraq Ivory Coast l Jamaica l Kazakhstan Saudi Arabia l Oman l Palestinian Territories Philippines l Nepal l Nigeria l Russia Senegal l Sri Lanka l Turkey l UAE Ukraine l USA

Georgia

Bangladesh l Nepal l India l Sri Lanka

Germany

Algeria l Bahrain l Bhutan l Cambodia India l Indonesia l Iraq l Israel l Jordan Saudi Arabia l Kuwait l Laos Lebanon l Libya# l Malaysia l Mongolia Myanmar l Oman l Philippines l China Qatar l Singapore l Sri Lanka l UAE Ukraine l Philippines l Vietnam

Ghana« l USA«

Greece

Armenia l Algeria l Bahrain l Belarus Egypt l India l Iran l Jordan Kazakhstan l Kuwait l Lebanon Nepal l Oman l Palestinian Territories China l Qatar l Russia l Saudi Arabia Turkey l UAE l UK l Ukraine Uzbekistan India l UK l Vietnam Algeria l Bahrain l Belarus l Egypt Iran l India l Kazakhstan Saudi Arabia l Kuwait l UAE l UK

Iceland

Australia l Canada l Ghana l India Indonesia l China l Russia Singapore l South Africa l Thailand Turkey l Ukraine l UK l Vietnam

India

Australia l Belgium l France Saudi Arabia l Luxembourg* South Korea l Thailand The Netherlands l South Africa Spain l Switzerland l UK

Ireland

Azerbaijan l Ghana l Hong Kong India l Japan l Kuwait l Nepal Nigeria l Pakistan l Peru l China Qatar l Russia l Turkey Venezuela l UAE

Italy

Australia l Bahrain l Bangladesh Cameroon l Colombia l Dominican Republic l Ecuador l Egypt l Ghana India l Indonesia l Ivory Coast l Jordan Kenya l Saudi Arabia l Kuwait l Libya Nepal l Nigeria l Pakistan Palestinian Territories l China Senegal l Sri Lanka l Thailand Turkey l UAE l UK l Vietnam

Ivory Coast

Ivory Coast«

Japan

Hong Kong l India l Indonesia l Russia Sri Lanka l Thailand l Vietnam

Saudi Arabia

Algeria l Australia l Bahrain l Brunei Cameroon l Chad l Egypt l Germany Ghana l Guinea l Italy l Ivory Coast Japan l Jordan l Mali l Maldives Mauritania l Nigeria l Pakistan Philippines l South Korea Singapore l South Africa l Sri Lanka Maldives l Sweden l Switzerland Tajikistan l The Netherlands l UAE

Laos

India

Latvia

Azerbaijan l Bahrain l India l Kuwait l Oman China l Qatar l Saudi Arabia l Sri Lanka Turkey l UAE l UK l Uzbekistan

Lebanon

Bhutan l India l Nepal l Sri Lanka l Thailand

Lesotho Lesotho«

Lithuania

South Korea

Austria l Belgium l Bulgaria l Canada Czech Republic l Denmark l Estonia l France Germany l Greece l Hong Kong l India Latvia l Lithuania l Poland l Portugal South Korea l Romania l Singapore Switzerland l The Netherlands l Turkey UAE l UK

Singapore

Armenia l Azerbaijan l Belarus l Kazakhstan China l Russia l Turkey l Ukraine

Australia l Bahrain l Egypt l Hong Kong Indonesia l Japan l Saudi Arabia Malaysia l Russia l Thailand l UAE l USA

Malaysia

Slovakia

Australia l Cambodia l Ghana l India Saudi Arabia* l Nigeria l Philippines Taiwan l UAE l UK* l USA* l Vietnam

Malta

Algeria l Egypt l India l Kingdom of Saudi Arabia Nepal l Palestinian Territories l Philippines China l Russia l Tunisia l Turkey l UAE l UK

Mongolia

South Korea

New Zealand

Australia l Fiji l Hong Kong l India l Indonesia Iran l Japan l Kiribati l Nauru l New Caledonia Pakistan l Papua New Guinea l Philippines China l South Korea l Russia l Singapore Solomon Islands l Sri Lanka l South Africa Taiwan l Thailand l Turkey l UAE l UK USA l Vanuatu l Vietnam

Nigeria

Germany l India l South Africa

Norway

Algeria l Australia l Belarus l Bhutan l Brazil Azerbaijan l Cameroon l Chile l Egypt l Ethiopia l Fiji l Ghana l Hong Kong l India l Iran l Indonesia l Ivory Coast l Japan l Jordan Kazakhstan l Kenya l Saudi Arabia l Kosovo Lebanon l Malawi l Mongolia l Nepal New Zealand l Nigeria l Pakistan Palestinian Territories l Philippines l China South Korea l Russia l Senegal l Sri Lanka South Africa l Thailand l Turkey l UAE Uganda l UK l Ukraine l USA l Vietnam

Poland

Belaurs l China l Russia l Turkey l Ukraine

Portugal

Angola l Brazil l Egypt l Guinea-Bissau l India Iran l Iraq l Saudi Arabia l Morocco Mozambique l Nigeria l Pakistan l China Russia l Senegal l South Africa l UAE l USA UK

China

Algeria l Angola l DR Congo l Egypt l Gambia India l Kenya l Kuwait l Lebanon l Madagascar Nigeria l Senegal l UAE

Belarus l Egypt l India l Kazakhstan l Kuwait Palestinian Territories l China l Russia Turkey l UAE

Slovenia

Egypt l India l Iraq l Kosovo l Kuwait China l Russia l Turkey l Ukraine

South Africa

Angola l Botswana l DR Congo l Ghana India l Iran l Kenya l Mongolia l Nigeria New Zealand l Pakistan l Philippines l China Senegal l UAE l Uganda l UK l Zimbabwe

Sweden

Bangladesh l Bolivia l Colombia l Ecuador Egypt l Ethiopia l India l Indonesia l Jordan Kenya l Saudi Arabia l Kosovo Lebanon l Morocco l Myanmar l Nepal Nigeria l Pakistan l Palestinian Territories China l Russia l South Africa Thailand l Turkey l UAE l UK l Ukraine USA l Vietnam

Switzerland

Bahrain l Egypt l Ghana l Hong Kong India l Indonesia l Iran l Kazakhstan Saudi Arabia l Kuwait l Lebanon Pakistan l Philippines l China l Qatar Singapore l South Africa l Sri Lanka Thailand l Tunisia l UAE l Vietnam

UAE

Afghanistan l Algeria l Ghana l India Indonesia l Ivory Coast l Jordan l Kenya Lebanon l Nigeria l Philippines South Africa l Sri Lanka l Turkey l UAE Managing online visa in over 180 countries

UK Argentina l Australia l Bahamas l Bahrain Bangladesh l Barbados l Bermuda Bhutan l Brazil l Brunei l Bolivia Cambodia l Canada l Cayman Islands Chile l Colombia l Dominican Republic Ecuador l Fiji l Guyana l Hong Kong Iran l India l Indonesia l Jamaica l Japan Saudi Arabia l Kuwait l Laos l Malaysia Maldives l Mexico l Mongolia l Myanmar Nepal l New Zealand*Oman l Pakistan Panama l Papua New Guinea l Peru Philippines l China l Qatar South Korea l Singapore l Sri Lanka St. Lucia l Suriname l Taiwan l Thailand Trinidad & Tobago l UAE l USA Venezuela l Vietnam

Ukraine

Algeria l Angola l Bangladesh Cameroon l DR Congo l Egypt Ethiopia l Ghana l Iran l India Indonesia l Iraq l Ivory Coast l Jordan Kenya l Kuwait l Lebanon l Malaysia Morocco l Nigeria l Pakistan l China Philippines l Russia l Saudi Arabia Senegal l South Africa l Sri Lanka Tunisia l Turkey l UAE l Uganda Vietnam l Zimbabwe

USA †

Algeria* l Bangladesh* Dominican Republic l Haiti* Hong Kong* l India l Philippines* China*

Vietnam

India

Suriname

Managing eVisa and eTourist Card solutions globally

The Netherlands

Algeria l Dominican Republic l Egypt Ghana l Haiti l Iraq l Iran l India Indonesia l Jamaica l Jordan l Kuwait Lebanon l Malaysia l Morocco l Myanmar Nepal l Oman l Palestinian Territories Pakistan l Philippines l Qatar l Russia Saudi Arabia l Senegal l Singapore South Africa l Suriname l Thailand l Turkey Tunisia l UAE l UK l Ukraine l USA Vietnam

Turkey

Algeria l India l Iraq l Qatar l Nepal l UAE

*Information Services only VFS Global is a sub-contractor to CGI Federal Inc. (the prime contractor for US Government operations) VFS Global is a sub-contractor to Mawared Kuwait (the prime contractor for Kuwait Government operations) ÇICS clients ^Online Visa

Connect l Issue 2019/04

Europe & CIS

VFS GLOBAL NETWORK Geographical map shows source markets where VFS Global serves respective Client Governments.

Example: In Austria VFS Global operates application centres for the Canadian and Russian missions.

62

3,325

89

211

Client Governments

Million Biometric Enrolments Since 2007

147

Countries of Operation

Denmark Estonia Greece Hungary Lithuania Norway Poland Slovakia Thailand Bulgaria Canada Russi Czech Republic Russia Denmark Russia Estonia Russia France Canada India

Russia Germany Canada Saudi Arabia Nigeria Russia Greece Canada Russia Georgia Canada Ireland Canada Italy Canada Saudi Arabia Kazakhstan Australia Austria Bulgaria Canada

Croatia Czech Republic Denmark France Greece Hungary Lithuania Norway Slovakia Switzerland Kosovo Austria Canada Croatia Finland Norway Slovenia Sweden Kyrgyzstan Canada

Luxembourg India Latvia Russia Lithuania Russia Portugal Russia Poland Canada Russia Romania Canada Russia Russia Australia Austria Canada Croatia Czech Republic

Denmark Estonia Finland France Greece Iceland Ireland Japan Lithuania Malta New Zealand Norway Poland Portugal Singapore Slovakia Slovenia Sweden Thailand The Netherlands

Ukraine Serbia Canada Spain Canada India Switzerland India Saudi Arabia Russia The Netherlands India Saudi Arabia Russia Tajikistan Saudi Arabia UK Austria Canada Cyprus

Czech Republic Denmark Finland Greece Greenland Hungary Iceland India Italy Latvia Malaysia Malta New Zealand Norway Portugal Russia South Africa Sweden The Netherlands

North Asia & China

Ukraine Croatia Czech Republic Denmark Finland France Germany Greece Iceland Lithuania Norway Poland Slovenia Sweden The Netherlands Uzbekistan Czech Republic Greece Latvia

China Australia Austria Belgium Brazil Canada Croatia Czech Republic Denmark DR Congo Estonia Finland Germany Greece Iceland

Ireland Italy Latvia Lithuania Malta New Zealand Norway Poland Portugal Slovakia Slovenia South Africa Sweden Switzerland

UK Ukraine Hong Kong Australia Canada Finland Ireland Japan New Zealand Norway Russia Singapore Switzerland UK USA

Japan New Zealand Norway Saudi Arabia Singapore UK Mongolia Australia Canada Croatia Czech Republic Norway South Korea South Africa

UK Germany South Korea Mongolia New Zealand Norway Russia Saudi Arabia UK Taiwan Malaysia New Zealand Thailand UK

South Asia Bangladesh Australia Austria Canada Denmark Georgia Italy Sweden Thailand UK Ukraine Bhutan Australia Austria Denmark Germany Lebanon Norway UK

India Australia Austria Belgium Canada Croatia Cyprus Czech Republic Denmark Dominican Republic Estonia Finland France Georgia Germany Greece Hungary Ireland Italy Japan

Laos Latvia Lebanon Luxembourg Malaysia Malta New Zealand Nigeria Norway China Portugal South Korea Russia Slovakia Slovenia South Africa Sweden Switzerland Thailand The Netherlands

Turkey UAE UK Ukraine USA Vietnam Israel Canada Germany Nepal Germany Italy Japan Saudi Arabia Latvia Lebanon New Zealand Norway Switzerland UAE

UK Ukraine Australia Austria Canada Croatia Denmark Finland France Georgia Greece Ireland Italy Lebanon Luxembourg Malta Norway Sweden The Netherlands Turkey

UK Palestinian Territorries Belgium Cyprus Denmark France Greece Italy Malta Norway Slovakia Sweden The Netherlands Sri Lanka Australia Austria Canada France Georgia

Application Centres

Middle East & North Africa Afghanistan UAE Algeria Saudi Arabia Malta Norway China The Netherlands Turkey UAE Ukraine Egypt Italy Saudi Arabia Malta Norway China Portugal Singapore Slovakia

Million Applications Processed Since 2001 Over

11,000 Employees & 143 Nationalities

Identity and Citizen Service Centres Physical presence Information Services only

Austria Canada Russia Armenia Canada Croatia Greece Lithuania Azerbaijan Canada Croatia Czech Republic Ireland Latvia Lithuania Norway Belgium India Russia Belarus Croatia

Slovenia Sweden Switzerland The Netherlands Ukraine Jordan Austria Belgium Canada Croatia Cyprus Czech Republic Germany Greece Italy Saudi Arabia Norway Sweden The Netherlands UAE Ukraine

Kuwait Australia Austria Belgium Canada Croatia Czech Republic Denmark Germany Greece Hungary Ireland Italy Latvia China Slovakia Slovenia Switzerland The Netherlands UK Ukraine

Lebanon Austria Belgium Canada Croatia Cyprus Czech Republic Germany Greece Norway China Sweden Switzerland The Netherlands UAE Ukraine Libya Italy Morocco Portugal

Sweden The Netherlands Ukraine Oman Australia Bulgaria Canada Croatia Czech Republic Denmark France Germany Greece Latvia The Netherlands UK Saudi Arabia Australia Austria Belgium Bulgaria

Canada Croatia Czech Republic Denmark France Germany Greece Hungary India Italy Latvia Malaysia Malta Norway Portugal Singapore Sweden Switzerland The Netherlands UK Ukraine

Americas Argentina UK Bolivia Sweden UK Brazil Norway UK Portugal Bahamas UK Barbados Canada UK Bermuda UK Chile Norway UK

Colombia Sweden UK Cayman Islands UK Costa Rica Canada Canada Russia UK Dominican Norway UK Portugal Ecuador Italy Sweden UK

El Salvador Canada Guatemala Canada Guyana Canada UK Honduras Canada Haiti Canada The Netherlands USA Honduras Canada Jamaica Canada

The map showcased in the document is not to scale. Locations and boundaries on the map are indicative and do not necessarily indicate exact geographic and/ or political locations and boundaries. All information as on 31 August 2019.

France The Netherlands UK Panama Canada UK Paraguay Canada Peru Canada Ireland UK Suriname The Netherlands Trinidad & Tobago Canada UK

Uruguay Canada USA Malaysia New Zealand Norway Portugal Singapore Sweden The Netherlands UK Venezuela Canada Ireland UK

Australasia

Africa Angola Brazil France China Portugal South Africa Ukraine Botswana South Africa Czech Republic Burkina Faso Canada Cameroon Belgium Canada

Italy Saudi Arabia Norway Ukraine Chad Saudi Arabia DR Congo Canada China South Africa Ukraine Ethiopia Belgium Canada Denmark

Finland Norway Sweden Ukraine Gambia China Ghana Canada Czech Republic Denmark Ghana-NIA Iceland Ireland Italy Saudi Arabia

Malaysia Norway South Africa Switzerland The Netherlands UAE Ukraine Guinea Canada Saudi Arabia Guinea-Bissau Portugal Ivory Coast Belgium Canada

Denmark France Italy Ivory Coast-ONI Saudi Arabia Norway UAE Ukraine Kenya Austria Canada Denmark Finland Italy Norway

China South Africa Sweden UAE Ukraine Madagascar Canada China Malawi Norway Mali Canada Saudi Arabia Mauritania Saudi Arabia

Mauritius Canada Mozambique Portugal Niger Canada Nigeria AustriaBelgium Canada Croatia Denmark Finland France Ireland Italy

Saudi Arabia Malaysia Norway China Portugal South Korea South Africa Sweden UAE Ukraine Rwandar Belgium Canada Senegal Belgium

Canada France Italy Norway China Portugal South Africa The Netherlands Ukraine South Africa Austria Canada Croatia Czech Republic Denmark

Finland Iceland India Saudi Arabia New Zealand Nigeria Norway Portugal South Africa-DHA Sweden Switzerland The Netherlands UAE Ukraine

Tanzania Canada Uganda Belgium Canada Denmark Norway South Africa Ukraine Zimbabwe Norway South Africa Ukraine

Australia Italy Saudi Arabia Malaysia New Zealand Norway Singapore UK

Fiji New Zealand Norway UK Kiribati New Zealand Nauru New Zealand New Caledonia New Zealand

New Zealand Norway South Africa UK Papua New Guinea New Zealand UK Samoa Australia

Solomon Australia New Zealand Tonga Australia Vanuatu Australia New Zealand

Tunisia Malta Switzerland The Netherlands Ukraine Turkey Italy Latvia Lithuania Luxembourg Malta New Zealand Norway Poland Russia Slovakia Slovenia Sweden The Netherlands UAE Ukraine

UAE Belgium Bulgaria Canada Croatia Cyprus Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Saudi Arabia Latvia Malaysia Malta New Zealand Norway

China Portugal Russia Singapore Slovakia South Africa Sweden Switzerland The Netherlands Turkey UAE UK Ukraine

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Disclaimer: All Trademarks, Logos etc. pertaining to third parties have been used for illustration purpose only and remain the exclusive property of their respective owners. All statistics stated are as on 31 August 2019.

All images captured in the visual are unintentionally shown therein and are only for illustration purposes with regard to the business of VFS Global, and does not amount to any endorsement/patronisation by any individual.